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Verizon Communications / billing/ customer care phone

1 Philadelphia, PA, United States

Date: 07/21/2017

Hi,
I am having an issue with my verizon bill every month which was their fault when I got the connection. The lady confessed that its her mistake and she will take care of this every month. But every month I had to contact them for adjusting it and they assure me I dont need to contact them for this error anymore.
This month the error is still there and I was trying to talk to an agent. I was on the line for 50 mins and no agent was able to pick up my calls. Then I disconnect the call and tried again. I waited for 1 hour and 50 mins and No agent picked up my call.

This is not a good customer care at all. You guys need to hire more agents to short out this problems. No customer would appreciate wasting their 2 hours for no use.

Sh
Jul 21, 2017

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