Verde Woodland Hills Apts / Water Bill Scam
We moved in when the complex had been open for about 6 months, and there were no reviews available at that time. We got a great move in deal and the person who helped us was really nice. Paula was knowledgeable and always ready to help out with anything. Our water bill started going up in Oct 2009. By then, Paula was gone and the people in the office were now totally uncooperative. No one could explain why the bill was so high. I was told each apt had a meter and they were being read by the local MUD district, although no one could tell me what district or how to get a hold of them. I called the number on my bill, and was told that it was a submetered community and they basically bill us the prorated usuage provided to them by the management company. When I tried to get someone in the office to help me, I was ignored while they spoke to other people. Finally, I asked to speak to Lauren and was told she was busy. I could see her sitting in the office, so the receptionist went into the office and shut the blinds. I am tired of the runaround. I have paid up to 3 times my original water bill each month since then. Each month I am billed an outrageous amount of gallons (example: 7659) coming in at one price, and then the same amt of gallons going out at a different price. A lot of people have simply given up and moved out. I was told some people were getting discounts when they complained but everytime I got in the office, I get bad customer service and ugly looks. I am tired of paying anywhere from 1089 to almost 1200 to live here because of the water bill. The worst thing is that the office manager herself told me that they were not allowed to charge us over $50 in water at that complex. However, again, I have no responses to my complaints and no one has offered an explanation, much less a refund. The apartments went up pretty fast and there are a lot of cosmetics issues in my apartment. The also have a problem keeping the trash receptacle clean. They started using Valet Trash and that was nice, however on the days when Valet Trash doesn't come out to clean up the dumpster area, the trash can be seen piled up to the ceiling and spewing out of the door at times. When I called to ask if they could please run the compactor to get some of the trash picked up, I was told to just wait until Valet Trash came back. I guess Valet Trash would have to take care of it in order to get more trash in there.