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Venus Fashion
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1.2 35 Reviews

Venus Fashion Complaints Summary

2 Resolved
33 Unresolved
Our verdict: If considering services from Venus Fashion with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Venus Fashion reviews & complaints 35

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M
1:38 pm EST

Venus Fashion Credit refund

I purchased clothes from Venus totaling $138.99. I returned all the items as they did not work for me. I was issued a credit from Venus for $136.47, by way of an E-Certificate. I went to use the E-Certificate and it would not accept it. I called Venus gave them all the information to include the E-Certicate amount and credit amount. They said I had to go through Comenity Bank as that's where the refund was sent. On December 1, 2022, I wrote a letter to Comenity Bank explaining the situation. I provided my original order number and customer number. I received a response back on December 16, 2022 from Comenity Bank asking me to call the bank. I called the bank and again was told that they did not have any balance or credit on my Venus credit card! The bank told me to call Venus back. Today, December 29, 2022 I called Venus asked to speak with a Suoervisor, who told me that they do not have anything showing a credit and the E Certificate was no longer valid! They verified that it was never used. I spend thousands of dollars a year at Venus. I will no longer be a customer.

Desired outcome: I would like either the E-Certificate in the amount of $136.47, or the credit

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R
2:36 pm EST

Venus Fashion flooded yard them email is connect.VexusFiber.com

my name is Ann Williams 5520 Jube Street Alexandria la 71301 I have a complaint based on the crew that was sent to lay down pipes. Well the crew broke a water pipe in front of my house and flood my yard i have tried to contact the crew and they sworn they would send the manager out to take a look I have mud all in my house on my rugs that i had to try to buy something to clean it with and also my rugs on the porch and carport are torn up now this is not my fault my bill is going up and they flood my yard and dont even care what i had to do to fix the problem can someone please call me back at [protected] thanks for your time.

Ann Williams

Desired outcome: flood yard

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J
1:11 pm EST

Venus Fashion cannot obtain a supervisor on the phone, the customer service rep. did not know my answer

i am trying to speak with a supervisor, i have been on the phone for 12 minutes so far, i am still waiting, i asked the customer service rep. one question and she could not answer it, i asked for a supervisor, its now going on 13 minutes on the phone. this is rediculous that i cannot get a simple answer to my questions. I am still on the phone and is over 15 minutes.

this is not ok. time is friday dec . 17th, 2021 10:00am

jeanne hernandez regarding my venus credit card phone# [protected]

Desired outcome: need information and a paper bill and i want a call from a venus supervisor,

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Is Venus Fashion legit?

Our verdict: Complaints Board's thorough examination reveals Venus Fashion as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Venus Fashion stands out for its commitment to quality and security. Clients considering Venus Fashion should delve into its customer service record to gauge compatibility with their expectations.

Venus Fashion earns 91% level of Trustworthiness

Perfect Trust Endorsement: Venus Fashion achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Venus Fashion. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Venus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Venus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Venus Fashion as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

The Venus Fashion website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Venus Fashion and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Venus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Venus Fashion has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 35 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Venus Fashion protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Venus Fashion. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
I
10:21 am EDT

Venus Fashion Did not receive credit for clothes returned

In may of this year I purchased clothes from Venus fashions. In June I returned several which I never got credit for. I contacted Venus which they claimed they were going to do a research and told me that I have to pay for it I will not get credit that they never received it which I know is a lie. I've emailed the CEO and president of Venus fashions, multiple times. No one has responded to me. I looked on the better business bureau and they have so many complaints against them.

Desired outcome: I want my $130 refunded, I was honest with them I expect the same thing

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V
7:10 pm EST

Venus Fashion gift cards

I was given a $50 gift card for Christmas. When I tried to redeem it, I was unable to apply it to my purchase because Venus does not allow split tenders. I was told by customer service that my order needs to total exactly $50 (the amount of the gift card) or a little less. They would keep the balance on the gift card. This sounds ok, except you will never be able to redeem the balance on the gift card because nothing on their website will be the exact amount. So if you have $10 left- too bad.

This is extremely shady and it should be illegal. I will never shop there again once I figure out how to redeem this stupid gift card. I'm sure if this was told to my sister, she would have chosen a different store to purchase a gift card from.

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M
4:57 pm EDT

Venus Fashion global landmark charged customs fees and refused to return

I have been long time Venus wearer...I absolutely love the quality and style of clothing. Prior to I would always call in my order and this was first time I placed order online. I was advised by email that to ensure a rush and no problems I had to pay Global Landmark for customs fees prior to. WELL...what a total scam! In 25 years this was very first package lost, then they refused to return my money for lost package. THEN I decided to do research of this SCAM company...whattaya know...hundreds of complaints of people saying couriers are inputting false info into system! This is EXACTLT IDENTICAL to what I said...was home all day...my 3 dogs and me would have heard yet...they said delivered...but of course no actual details! Why dont they require them to put a detail to prove? Like delivery to brown mailbox.

Anyway...hundreds of fraud complaints...then Global Landmark not only defrauded people but a company acting on behalf of others like Venus should know better and actually RETURN MONEY TO CUSTOMERS...

Venus and anyone else using this company...drop them...they obviously are untrustworthy and don't care who they hurt! They make YOUR name look bad on reviews.

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K
2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Venus Fashion not getting a refund

After returning a duplicate order in full to venus. I spoke to a rep who confirmed the return and a refund of 115.98 for goods received. After 3 weeks and repeated phone calls I was told it had been paid into PayPal who confirmed it had not. I was forced to open s dispute.in Jan the money went into my account. I had received a comp voucher for my inconvenience which I used to order a swimsuit with 2 weeks ago. I rang to ask were it was this morning and was informed my account was on hold and that I owed 97.68 I couldn't believe it. the woman I spoke to was rude and basically said I was deceitful. Would not listen to me I have never been treated like this by a company I was a very good and promp paying customer. I just want somebody competent that stands by Venus So called excellent customer service values to help me with this. Kathryn Bleacher

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J
11:55 pm EST

Venus Fashion sent my product to the wrong country

I ordered a bathing suit from Venus probably last September. In October, nothing arrived. In November, I received an email that my order had been REFUNDED much to my surprise. I telephoned to ask them why it was refunded. They stated that it had been sent to the wrong country (Australia) and when it was returned, they issued a refund. They never contacted me at any point, and I wanted the bathing suit shipped out. They told me that I would have to RE-order. Now they screwed up, but they wanted me to reorder and repay for the same item. Mind you, currency exhange rates are different all the time so the refund was actually far less than the item I bought. So I ended up paying for THEIR mistake. They refused to RE-send the item to me and said "YOU MUST reorder." In most decent companies, they will send out the item or reship immediately, however VENUS refused to do so. I paid for their mistake (for the loss in currency between the time I ordered and the time of refund) and then they wanted me to order again. Shocking service - I will never order from this company again. They have no integrity whatsoever.

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J
2:39 am EST

Venus Fashion terrible experience!

Oh god, this website is so glitchy and buggy. I had a problem just once and I don't want to go back.
I spent over 2 hours choosing nice presents for my female friends (yes, I am aware of their taste in clothes, plus I was looking for little things like scarves and so on). I put in the cart all of them. Then comes one important detail: I was distracted by a phone call, I answered, returned and saw that all of the items in the cart disappeared! Twelve items that were scrupulously chosen! Appalling!

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J
3:15 am EST

Venus Fashion do not order

No matter how many times you order and how precisely you choose your clothes according to their sizing charts, the sizes will be smaller or bigger, but never right.
I would call ordering from them a complete waste of time and money. I ordered 4 times from them, gave them 4 shots, thought that the wrong size was my mistake, but no! It's theirs.
In short, shop elsewhere if you don't want to play their games

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L
9:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Venus Fashion clothing

the day 06/11/2017 im put a order number..#[protected] im buy 4 pieces of clothes im pay $118.97 dlls.
but when this order arrive to my house the piece Y46032-S-BK is broken and J78112-S-NVWH is so big for me.. so I send to back whit the labels and all the instrucctions theyre told me, , and I waithing back my Items but never send me my clothes, , so I call so many times and the ladys told me never theyre receive my clothes. i call again and theyre never help me, , only tell me send you back but never I receive nothing a this time 5 mounths later I never receive nothing or my money back..
I need your help because I need my items or my money back and theyre never help me..

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Update by lorely R.
Nov 06, 2017 9:54 pm EST

I search online about my items but is not exist anymore is discontinuaded

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L
5:28 am EDT

Venus Fashion they are so bad...

I ordered 5 items and got just two.
Two out of 5! Recently I found out that they shipped all of the items separately from each other, so it means I had to get 5 packages. The tracking info states that all of them were shipped approximately at the same time, then why only two items had arrived?
The customer service says nothing, they are absolutely clueless.So nobody knows when exactly I will get other items. Maybe never.
Not the best place for ordering bikini, girls. Shop elsewhere.

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N
6:47 am EDT

Venus Fashion will never ever buy anything from them

I ordered several shirts and one of them was torn a little. The replaced it without even checking because I got exactly the same shirt again. With the hole.
I requested a refund, I didn't want to spend time on talking to them about how it's not right to send defective items.
They tried to convince me to use their credit, I refused. So then they finally agreed.
It's been 3 weeks. No refund, no support, They just don't answer. What the heck is going on?

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H
9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Venus Fashion clothing, repeatedly promised $50 gift card to be sent with order never delivered

Made a large clothing order to get my promised $50 gift card. Never showed up. Called up and politely complained. Promised repeatedly it would be sent, No compensation offered for my time & energy spent to hassle the co. Generally poor mail service where I live so had to spend hours and hours dealing with the post office to find out what was going on.

Called "customer service" once more. Obviously by the way they reacted the gift card was never sent. SO after HOURS AND HOURS of arguing, rude treatment (asked for their corp number & it was rattled off so fast no human could record it, also given a phony name of the exec asst, right) then promised a $25 git card would be sent.

Like I'm supposed to be grateful they are sending me 1/2 of what I was promised in the 1st place?

SCAM, FRAUDULENT Company, AVOID AT ALL COSTS

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L
3:31 am EDT

Venus Fashion never again

Cheap quality and has nothing to do with what's shown in the pictures. Absolutely terrible. Like it was a curtain, not the dress. Plus for some reasons they canceled my order without asking me, without notifying me. They said it's because my item was out of stock. So what? Why would it be a problem? I would have waited. Oh well, this is bad. Doesn't look like you're trying to keep your customers.

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K
7:45 am EDT

Venus Fashion purchased a swimsuit from venus and it did not arrive

Bought a swimsuit from Venus and it did not arrive.
When I contacted Venus customer care team and asked what was going on they were not able to explain anything. Their rep said that I will be given a refund. That was fine, but I still asked him to explain in details what had happened with my order. I did not receive a reply.
I really hope I'll get my money back. There are a lot of negative reviews online and after reading all of that I feel quite nervous.
Customer service was poor, I did not like the way they spoke to me, these people were very unprofessional and customer unfriendly.

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L
3:37 am EST

Venus Fashion their service is very poor

This is absolutely horrendous! I bought some items from them and must say that quality was very poor, definitely not worth the money I paid.
When I contacted Venus Fashion support and told them that I wanted to return everything due to poor quality they replied with an automated message and said how happy they were that I was their customer.
Next time I told them that I was filling a dispute against them and reporting the to BBB and received another message. Again it was just a computer generated response. They said "thank you for shopping with us" and etc.
I was not able to reach a real life person to discuss the situation! Terrible service. Or should I say - terrible that there is no customer service! Venus is a total joke, don't deal with them!

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S
12:18 am EST

Venus Fashion shipping to canada - duty / tax info not correct

Re: canadian orders

If you order online they will send you an email saying that all canadian orders are subject to duty and taxes upon delivery. This is not true!
If asked, do not pay upfront duty fees to landmark global!

I order online all the time and maybe 1/100 times you will get charged duty. However they said that if I didnt pay $8.29 cnd for duty/taxes to their affiliate company landmark global that I would be charged an additional $8.50 processing charges on delivery along with whatever duty/taxes I was charged on delivery. Basically pay duty/taxes now and save the processing charge or pay duty/taxes on delivery and also pay processing charge. So I figured they must know what they are talking about and paid the charge to their company landmark.

My mom also placed an order, by phone and was never told about an option to pay ahead with landmark. She expected to pay duty fees upon delivery. (We both had items shipped to same address and her order cost more) her order was left at her doorstep and she did not have to pay any duty fees whatsoever!

So I called the company and they said landmark is a shipping company that handles the duty fees and pays them on your behalf to the government. By choosing to use landmark you also get your package sooner. None of this was mentioned in the email they sent. The email only said that landmark was used to pay the duty fees ahead of time. The email said nothing about landmark being a shipping company.

Had I known that there was a chance I would not have to pay duty/taxes, I would never have chosen to pay ahead with landmark. Venus has 0 knowledge of how canada customs works and should not be shipping to canada.

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R
R
Rochelle Coleman
, US
Jan 17, 2019 5:11 pm EST

this is exactly what I've gone through. And I've been a customer for a long time and something has changed. Insane costs and not required. I believe that they are making money off of us...

Terrible Canadian experience...

A
A
Alexandra Pawlikowska
, US
Jul 17, 2018 11:34 pm EDT

Very similar thing happened to me! I’m in CAD and didn’t realize they are not CAD friendly. Throughout the shopping process and on my receipt it didn’t say it was $US anywhere (despite having searched Venus $CAD). There was an additional shipping fee, and a little later I received an email with two more charges: Duties and taxes. In the end I paid nearly $40 more than I expected to for a swimsuit.

ComplaintsBoard
S
3:04 am EST

Venus Fashion I will not buy from this nasty site again!

I have purchased leggings from venus and when i received my order and tried them on i found a small hole. I contacted customer service and asked for a replacement but they claimed that they can't accept the defective item back! What they tried to say was that it was my fault! I explained that when i received my order hole was already there but these scammers said that i was a liar and that they stand behind their product. They did not help me and i did not get my money back! I will not buy from this nasty site again!

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M
8:00 am EDT

Venus Fashion return policy and exchanges

I have placed a order with venus and really check sizes... Ok so i get my items and of course they are the wrong size! So then i thought ok i will do a exchange. I sent the items back. Now mind you i was getting the items for my vacation. Anyway i sent them back in one package they came in two different packages... Thinking that it was gonna be a easy process on getting the correct sizes. But it wasn't they put the exchange on my card and tried to charge it again which is completely stupid... So i do not recommend venus what so ever.. It is a ### backwards company in my book

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