Venus Fashion reviews and complaints 44
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order customer service clothes quality refund website money duty fees purchase received support manager pictures bathing suit charge company package sizes purchased disputeNewest Venus Fashion reviews and complaints
they are so bad...
I ordered 5 items and got just two.
Two out of 5! Recently I found out that they shipped all of the items separately from each other, so it means I had to get 5 packages. The tracking info states that all of them were shipped approximately at the same time, then why only two items had arrived?
The customer service says nothing, they are absolutely clueless.So nobody knows when exactly I will get other items. Maybe never.
Not the best place for ordering bikini, girls. Shop elsewhere.
will never ever buy anything from them
I ordered several shirts and one of them was torn a little. The replaced it without even checking because I got exactly the same shirt again. With the hole.
I requested a refund, I didn't want to spend time on talking to them about how it's not right to send defective items.
They tried to convince me to use their credit, I refused. So then they finally agreed.
It's been 3 weeks. No refund, no support, They just don't answer. What the heck is going on?
clothing, repeatedly promised $50 gift card to be sent with order never delivered
Made a large clothing order to get my promised $50 gift card. Never showed up. Called up and politely complained. Promised repeatedly it would be sent, No compensation offered for my time & energy spent to hassle the co. Generally poor mail service where I live so had to spend hours and hours dealing with the post office to find out what was going on.
Called "customer service" once more. Obviously by the way they reacted the gift card was never sent. SO after HOURS AND HOURS of arguing, rude treatment (asked for their corp number & it was rattled off so fast no human could record it, also given a phony name of the exec asst, right) then promised a $25 git card would be sent.
Like I'm supposed to be grateful they are sending me 1/2 of what I was promised in the 1st place?
SCAM, FRAUDULENT Company, AVOID AT ALL COSTS
never again
Cheap quality and has nothing to do with what's shown in the pictures. Absolutely terrible. Like it was a curtain, not the dress. Plus for some reasons they canceled my order without asking me, without notifying me. They said it's because my item was out of stock. So what? Why would it be a problem? I would have waited. Oh well, this is bad. Doesn't look like you're trying to keep your customers.
purchased a swimsuit from venus and it did not arrive
Bought a swimsuit from Venus and it did not arrive.
When I contacted Venus customer care team and asked what was going on they were not able to explain anything. Their rep said that I will be given a refund. That was fine, but I still asked him to explain in details what had happened with my order. I did not receive a reply.
I really hope I'll get my money back. There are a lot of negative reviews online and after reading all of that I feel quite nervous.
Customer service was poor, I did not like the way they spoke to me, these people were very unprofessional and customer unfriendly.
their service is very poor
This is absolutely horrendous! I bought some items from them and must say that quality was very poor, definitely not worth the money I paid.
When I contacted Venus Fashion support and told them that I wanted to return everything due to poor quality they replied with an automated message and said how happy they were that I was their customer.
Next time I told them that I was filling a dispute against them and reporting the to BBB and received another message. Again it was just a computer generated response. They said "thank you for shopping with us" and etc.
I was not able to reach a real life person to discuss the situation! Terrible service. Or should I say - terrible that there is no customer service! Venus is a total joke, don't deal with them!
shipping to canada - duty / tax info not correct
Re: canadian orders
If you order online they will send you an email saying that all canadian orders are subject to duty and taxes upon delivery. This is not true!
If asked, do not pay upfront duty fees to landmark global!
I order online all the time and maybe 1/100 times you will get charged duty. However they said that if I didnt pay $8.29 cnd for duty/taxes to their affiliate company landmark global that I would be charged an additional $8.50 processing charges on delivery along with whatever duty/taxes I was charged on delivery. Basically pay duty/taxes now and save the processing charge or pay duty/taxes on delivery and also pay processing charge. So I figured they must know what they are talking about and paid the charge to their company landmark.
My mom also placed an order, by phone and was never told about an option to pay ahead with landmark. She expected to pay duty fees upon delivery. (We both had items shipped to same address and her order cost more) her order was left at her doorstep and she did not have to pay any duty fees whatsoever!
So I called the company and they said landmark is a shipping company that handles the duty fees and pays them on your behalf to the government. By choosing to use landmark you also get your package sooner. None of this was mentioned in the email they sent. The email only said that landmark was used to pay the duty fees ahead of time. The email said nothing about landmark being a shipping company.
Had I known that there was a chance I would not have to pay duty/taxes, I would never have chosen to pay ahead with landmark. Venus has 0 knowledge of how canada customs works and should not be shipping to canada.
this is exactly what I've gone through. And I've been a customer for a long time and something has changed. Insane costs and not required. I believe that they are making money off of us...
Terrible Canadian experience...
Very similar thing happened to me! I’m in CAD and didn’t realize they are not CAD friendly. Throughout the shopping process and on my receipt it didn’t say it was $US anywhere (despite having searched Venus $CAD). There was an additional shipping fee, and a little later I received an email with two more charges: Duties and taxes. In the end I paid nearly $40 more than I expected to for a swimsuit.
I will not buy from this nasty site again!
I have purchased leggings from venus and when i received my order and tried them on i found a small hole. I contacted customer service and asked for a replacement but they claimed that they can't accept the defective item back! What they tried to say was that it was my fault! I explained that when i received my order hole was already there but these scammers said that i was a liar and that they stand behind their product. They did not help me and i did not get my money back! I will not buy from this nasty site again!
return policy and exchanges
I have placed a order with venus and really check sizes... Ok so i get my items and of course they are the wrong size! So then i thought ok i will do a exchange. I sent the items back. Now mind you i was getting the items for my vacation. Anyway i sent them back in one package they came in two different packages... Thinking that it was gonna be a easy process on getting the correct sizes. But it wasn't they put the exchange on my card and tried to charge it again which is completely stupid... So i do not recommend venus what so ever.. It is a ### backwards company in my book
poor quality and shady shipping return policy
Placed my first order with venus recently. Two of the items were such poor quality i sent them back. On the return shipping label if you are not exchanging... They charge you $6.95 for the shipping label... I was ok with that as i had gotten free shipping when originally sent, as i had spent over $100. Well they not only charged me the $6.95 for the return label, but an additional $7.95 for returning items and having the orginal order go to less than $100.00
What a bunch of ripoffs... I will be passing this information everywhere!
rude and nasty customer service
Ordered a bathing suit from venus online store and did not get it on time. Their customer service is extremely rude and every time i called to ask about the status of my order they were very nasty and sarcastic. They did not want to help me and they literally told me not to call! I only wanted to ask about my order and it was their responsibility to help their customer! I still haven't received my suit and they refuse to answer my questions! Never again i will order anything from these people!
horrible quality! items look nothing like pictures!
I've purchased two skirts from venus and when they arrived they looked nothing like pictures on their website! Their pictures are really beautiful and clothes look gorgeous, but when i received them and saw them in real life i was shocked! Quality was cheap, material was extremely thin and see through. After first wash one skirt just fell apart! Items looked really cute, but the quality was way off! Never again!
rude representative and manager
Ordered some venus products but never received a confirmation email. So i called their customer service and asked what was going on with my order. Their rep was very rude and impolite, so i asked for a manager. The manager was a total freak, he didn't even apologize for rep being rude and said they had more important things to do. I was also told not to call again, because they all were very busy. I'm so extremely disappointed and i've never expected something like that from such a reputable company!
absolutely terrible!
I will never purchase anything from venus again and will never recommend them to anyone. I've made an order and paid over $400 and received a completely wrong order. There were some shoes that i didn't even order which cost me more in shipping and duty fees. I contacted their support and returned everything back. I was expecting to get a refund, but that never happened! Every time i call they claim they never received anything! They lied and stole my money! Absolutely terrible. Worst experience i've ever had! Avoid venus at all costs!
very poor customer service
I've ordered a bathing suit from venus online store in mid january. I was really excited about my purchase. I even got a confirmation email and was told that i would receive the product within 7-10 days. But weeks passed and my bathing suit never showed up. It is now march 1st and i still have not received anything! When i tried to contact venus customer service no one ever replied. They are ignoring me and i have no idea what to do. I have ordered from many sites and never had any problems. I'm very disappointed!
slow return process
I ordered some items from venus, but decided to return everything. So three weeks ago i returned two products and haven't received a refund yet. I got a message stating that the return was approved and refund would be provided within 7-14 business days. Three weeks already passed and still nothing. The reason i returned the products was poor quality. This is a sign of disrespect with the customer. Venus customer service is unprofessional and beyond ridiculous. I'm very disappointed with this company. I want to warn other ladies about how dishonest venus is. Don't order anything from them and save your money.
don't waste your money
I purchased some items, but decided to return them. Venus rep told that i need to pay $7 for the return label. I knew about that and wasn’t surprised when they charged my credit card. Later i noticed that they charged my card again and took additional $20 for who knows what. Well, the reason i returned everything was because every single item looked extremely cheap and everything i ordered was too small for me. I’m very disappointed with the quality and it is very sad that they took extra money from me without my permission. Shame on you venus! I will never order from them again.
poor quality
I wish i read the reviews about venus before placing an order. I ordered 7 dresses and 3 skirts from venus. I was so disappointed when my items finally arrived. Dresses and skirts looked nothing like the pictures in the catalogs. I never been so upset. Quality was horrible and clothing material was extremely cheap. When i ordered i expected something else, but not that trash. Venus catalogs are so beautiful and display very nice quality clothing. Thing i ordered looked very cute, that's the reason i decided to purchase. All my new clothing was unwearable. Everything just falls apart. I wish there products were as great as they look. One skirt had these huge pockets. But when i looked at the picture again, i noticed that there should not have been any pockets at all. Also, two dresses had some strange stains. That was disgusting. I think i will tell them to stop sending me catalogs, because i will not order from them anything again. A waste of money.
fraudulent activity during billing process
I ordered a dress for my relative in the USA, I am in the UK.
Well the first issue, their site has a field to select if the billing address is different, this I did as it was a birthday gift purchase.
Only after check out did the address come up as the same as the delivery address (the USA address)I immediately contacted them and was assured that this would be dealt with after chatting with an online agent named Fendi. And I requested an email confirmation that this was being done.
The following day I checked and it was the same - nothing was changed and no email confirmation received. I went into the change information area and changed this, thinking it would reflect immediately, this did not happen.I sent them an email complaint relating that the Billing Address is a London address and the Delivery address is a USA address.
This is the response I received: ''Good Morning, Thank you for your recent email. We apologize for any inconvenience. At this time, the order has not shipped. All International shipping information must be entered by a supervisor and not the chat representative. This information would have been hand written and submitted to a supervisor to complete the International shipping information. I am happy to take the information once again and resubmit to the appropriate supervisor.''
I emailed again stating that I do not require International Shipping and a gain repeated the issue, I have not received a response.I then went to chat with their online advisors where I repeated my issue again, and how irate I was and disappointed as this was my first time experience with this company.Lani - the advisor then stated that for international orders and shipping, I again told her it is not an international shipping it is being delivered to a USA address.
She then said to me that - and this is where I think this company is not secure and can be replicating customers credit/bank card details - she says to me I must provide her with the billing address again AND, provide her with the name of my bank, the address of my bankers, their telephone number and some other bank related number and they then have to call the bank and then call the deliver address to make verifications? They cannot authorise any payment until they make all those checks.
While talking to her I checked my bank account online and therein my pending transactions is VENUS.COM. REALLY...this is the first time in my online shopping that some one has requested all of this information.So if you needed all that info and you can't request funds until, why is there a payment request pending in my account and why is the billing address on their systems still the same as the delivery address?
I told her that is was sounding fraudulent and dodgy and I would like to cancel, she got very defensive and then stated I need your billing details again to clear it up and your bankers information otherwise can I go ahead and cancel and disconnect this call.I said to her please cancel my order.
Guess what my order is still NOT CANCELLED. I've sent them an email to this effect that they are basically doing fraud.
Still waiting on a response.
When did this happen: 16th into 17th JULY 2014
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never buy from this page again
I will never buy from this page again! i bought 4 items from site they were all biger than true size so i returned them, used sticker and now i have refund 17$ less cus they charge for everythng, besiades clothes are not as that cute like on site the run really large and that is it, i will never ever ever buy from this store again! Dont buy.
More than likely you returned items purchased using a Free Shipping promo. The details link on these promos explains "Enjoy FREE GROUND SHIPPING with any order of $100 or more. Enter FREESHIP54 when prompted during checkout if your merchandise totals $100 or more. Offer only available in the U.S. and Canada. Canadian recipients must pay all duties and taxes. Offer is not retroactive and cannot be applied to previous orders. If you return items that reduce the sale total to below $100, you will be charged for ground shipping. FREE SHIPPING offer expires ..."
If you call the customer service folks, they will always explain this to you and offer to refund the fee as a courtesy.
Venus Fashion In-depth Review
In summary, Venus Fashion offers a user-friendly website with a diverse range of clothing options. While pricing is competitive, the quality of products generally aligns with the cost. Customer service is attentive, and shipping options are adequate. The brand maintains a strong social media presence and is taking steps towards sustainability. Overall, Venus Fashion presents a reliable shopping destination for contemporary women's fashion.
Website Usability and Design
- Navigation and Layout: Website is easy for use. Menus are clear, and categories well organized. Finding specific items not difficult.
- Visual Appeal: Site has attractive design, with good use of images and colors that reflect the brand's style.
- Mobile Responsiveness: Mobile version of site works well. Easy to browse and shop on phone or tablet.
Product Range and Selection
- Variety of Clothing Options: Many styles available, from casual wear to more formal dresses. Good selection for different occasions.
- Availability of Sizes: Offers a range of sizes, but availability can vary. Some items may not have all sizes in stock.
- Seasonal Collections and Trends: Regular updates with new trends and seasonal collections. Keeps up with fashion industry.
Pricing and Value for Money
- Price Comparison with Competitors: Prices are competitive, similar to other online fashion retailers.
- Sales and Discounts: Sales are frequent, with good discounts. Signing up for newsletter can give access to more deals.
- Quality of Products Relative to Price: Quality is fair for the price. Some items better than others. Reading reviews can help determine quality.
Customer Service Experience
- Responsiveness and Support: Customer service is responsive. Live chat and email support available.
- Return and Exchange Policies: Return policy is clear. Free returns within a certain period.
- Customer Feedback and Reviews: Site includes customer reviews. Helps in making informed decisions.
Shipping and Delivery
- Shipping Options and Costs: Multiple shipping options. Costs vary depending on speed and location.
- Packaging Quality: Items arrive well-packaged and protected.
- Delivery Timeliness: Delivery times are generally as promised, but may vary during busy periods.
Payment and Security
- Payment Methods Accepted: Accepts various payment methods, including credit cards and PayPal.
- Security of Transactions: Transactions are secure. Website uses encryption to protect customer data.
- Privacy Policy: Privacy policy is comprehensive. Explains how customer data is used and protected.
User Experience and Reviews
- Customer Testimonials: Positive testimonials featured on the site, but always good to look for external reviews too.
- Ratings and Review Authenticity: Reviews appear authentic, with a mix of positive and negative feedback.
- Overall Satisfaction: Many customers express satisfaction with their purchases and shopping experience.
Sustainability and Ethical Practices
- Eco-friendly Initiatives: Some efforts towards sustainability, but details on website limited.
- Labor Practices: Information on labor practices not easily found. Could be more transparent.
- Material Sourcing: Some items use sustainable materials, but not a major focus for the brand.
Loyalty Programs and Incentives
- Membership Benefits: Offers benefits for signing up, like discounts and early access to sales.
- Rewards Programs: Rewards program available. Earn points for purchases and other actions.
- Exclusive Offers: Members receive exclusive offers and promotions.
Brand Reputation and Reliability
- Company History and Growth: Established brand with steady growth over the years.
- Industry Awards and Recognition: Not much information on awards or industry recognition.
- Media Coverage and Public Perception: Generally positive media coverage and public perception.
Social Media Presence and Engagement
- Activity on Platforms: Active on multiple social media platforms, with regular posts and updates.
- Interaction with Customers: Engages with customers on social media, responding to comments and messages.
- Content Quality and Relevance: Content is relevant and aligns with brand image. Features promotions and new products.
Accessibility and Inclusivity
- Size Inclusivity: Offers a range of sizes, but could improve on offering more inclusive sizing.
- Representation in Marketing: Marketing efforts show some diversity, but there's room for more representation.
- Accessibility Features on Website: Website accessibility features not prominently mentioned. Could be more inclusive for all users.
Innovation and Market Position
- Technological Advancements: Website shows good use of technology for shopping experience, but no major tech innovations noted.
- Competitive Edge: Stays competitive with regular updates to product lines and marketing strategies.
- Market Share and Growth: Appears to have a solid market share with potential for growth.
Legal and Compliance
- Adherence to Regulations: Complies with relevant regulations, but specific details not provided.
- Intellectual Property: Respects intellectual property rights, with original designs and branding.
- Consumer Rights Protection: Consumer rights are considered, with clear policies on returns and privacy.
Conclusion and Overall Rating
Summary of Key Points: Venus Fashion provides a good selection of clothing at competitive prices, with a user-friendly website and active customer service. They are taking steps towards sustainability and have a strong social media presence.
Final Verdict: Venus Fashion is a solid choice for those looking for contemporary women's fashion with a good online shopping experience.
Recommendations for Potential Buyers: Read product reviews, take advantage of sales and rewards programs, and check size availability before purchasing.
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