SUBMIT A COMPLAINT

Venture Solutions Ltd / Dermac and flawless creams

1 Bedford England Bedfordshire, GB
Contact information:

I signed up for a "Free Trial" of the above creams in September 2016. I did not realise I had signed for repeat deliveries of the product as this was not made clear on the website. When I subsequently received more of the product I thought this was an error.
To date over £388.00 has been taken from my bank account.
When I realised I sent back 2x Dermac and 2 x Flawless creams to the returns address in Milton Keynes. I sent the parcel by special delivery and it was signed for on 22.11.2016. I also enclosed a letter to request any further deliveries and to request a refund for the products I had returned. I have also attempted to cancel any subscription I have unwittingly signed up for and have notified my bank.
I feel I should receive some form of refund as I have returned the products to the address specified.

Emma Cooke
31 Westbourne Grove
Hessle
Kingston upon Hull
HU 13 0QG

Nov 29, 2016

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