[Resolved] / Delivery


this code does not exist in DHL, the item was delivered today but we were out. a caerd was left to inform that tried to deliver but no tracking number on card. I don't mind trying to track and re organise delivery but your tracking number is incorrect. I tried ringing your comapny at 05:10 as your website says open until 6pm but answer machine say closes at 5pm. Please advise.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Customer Care's Response, Aug 06, 2018

    Please contact directly the Mitgliederbetreuung via your account "Menü / Hilfe und Kontakt". Thank you

Aug 03, 2018

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