This is a disgraceful rip-off. Because I have dealt with the public all of my life, I am a customer service representative's dream - polite and patient. Three minutes into my call in which I asked for a refund (well within the 30-day time period) the customer service representative was screaming - screaming - at me.
Before he blew up, he kept repeating, "Okay, I'll close the account." Nothing is that easy, of course, so I asked him what 'closing the account' entailed. After I repeated the question several times, he said that 'closing the account" meant charging my debit card upwards of $180.00. When I said that I had responded to a radio ad that claimed I would only have to pay the approximate $8.00 shipping fee, he tried to defend the company by raising his voice and saying, "That's just it. You only agreed to pay the shipping!" It was a ridiculous moment, and I felt sorry for the poor fool. He had no idea how to defend these thieves except to start screaming, hoping that I would become loud and unreasonable, too, so he could hang up. I kept calmly encouraging him to calm down, and when he did, he offered me a special "customer coupon" for $50.00 off on the $180.00. (Remember, this began as three-month trial offer for $8.00 shipping.) Nothing was resolved, so I'm just going to close my debit card, report them to the BBB, and let them come gunning for the money they aren't due.