Vector Security
reviews and complaints

We’ve had their service for just over a year now. It was great for most of the time. Until the last month. Our panel stopped working and we finally got ahold of someone to trouble shoot-no success. They were going to have the tech team call to schedule a service call. Nothing…I tried a few days later and the earliest appt was 2 wks after we lost service. I asked for a prorated bill and appt team couldn’t honor that and was supposed to tell mgmt. I’ve heard nothing-we tried putting in more calls and online tickets…since there’s no email availability and they’re only “available “ during business hours. Poor customer service and now we’ve placed 4 calls and still nothing.

The system worked for a total of 5 months and I could never have a technician return my call or confirm an appointment, but constantly drafted the monthly bill. I was advise that due the a new structure, the issue would require additional services and I would not be billed until this issue was resolved, I receive a notice in the mail stating that due to non payment services were cancelled and I’m responsible for paying 2,673.95 for a 5 year contract, when I was informed of a 3 year contract. I’ve contacted my lawyer in regarding the fraud and will seek a civil suit. This is unacceptable

I signed a 3 year contract with vector security in January 2013. In June 2019 I decided to change to another security company, since my nearest vector office is about 400 miles away. Prior to making my decision to switch companies, I spoke with vector and they did make a counter offer, (with a 3 year contract), but never mentioned that if I do switch there was an automatic renewal clause hidden in the small print of my original contract. Now that I have made the switch they want me to pay the remainder of the hidden contract renewal. It seems that their main concern is collecting moneis they do not earn. Very unethical.

This is the worst company that I have ever dealt with. Their staff is incompetent and you never get the answers to the questions that you ask. I now wish I had never allowed the sales person in my home. during that time they sit with you and explain everything. You sign the papers after hearing one thing from the sales person and what the fine print actually says. I still pay vector security company despite not using their service anymore. I went through another company so I have to pay for security that's not even utilized. Please STAY AWAY from this SCAM of a company

Vector is the security company that was installed at the house that we are renting in Washington, DC. We did not activate the security system right when we first moved in but about 3 weeks later, there was a small fire in the house and we knew that we would have to be out of the house for at least a while and we would have a hole in an exterior wall. As a result, we decided to activate the Vector security system to protect our belongings.
The installation person came and made some updates to the system and asked that I sign something. Apparently, what I signed was a contract which dictated a three-year term. We made it abundantly clear that we were renters and if there was ever mention of a three-year contract, we would NEVER have signed it. Now if we want to cancel the service, we will have to pay over $2000 to buyout the contract.
I feel that this company prayed on us when we were in a vulnerable place and had us sign a contract where it was written in small print that it was 3-year term. This while knowing that we were renters. I feel manipulated and I would never recommend anyone use this company.

Vector Security seemed like the way to go until we realized they screwed up our contract and made my Wife's grandmother responsible for our account. As I spoke to the sales man, We told him our grandmother used Vector in her home and he then offered us and her 3 free months of monitoring if my Wife's grandmother co-signed for us, we all agreed. We have yet to see a bill (we were installed Dec 2012). We just received notice from my Wife's grandmother that her bill has more than doubled. After looking into it, she is being billed for our service. After calling into Vector Billing, we were told that my wife's grandmother is the contract holder for our account... not the co-signer. Thinking back on the conversations I had with the sales man for Vector, I remember him telling us that if we signed with him before the first of the year, then he would meet his quota for the year. This is all telling me that he set it up this way to insure his bonus. This is not how good business should be done and I recommend that anyone looking for a security system for their home to look somewhere else.

I've had Vector Security about a year now and have had automatic withdrawal from my bank account. Last month I received a bill and a charge for a returned ACH fee. I called my bank and they assured me the money was properly withdrawn. I then called Vector and was told that they needed proof by seeing my bank statement. I sent them the line item that showed the payment was made, They insist the bank is wrong and now I'm receiving bills and late charges even though the money is still being withdrawn from my account. I would never use Vector again and will cancel as soon as my contract is up if I can't do so before, My next step is to file a complaint with the Better Business Bureau. Beware of trouble if you get involved with Vector.

All companies have negative complaints and Vector is no exception. They have been blasted for fraudulent sales tactics, poor customer service, negligent monitoring services, and shady contract renewals. Having been a customer for a year now, I can honestly say that what you may have read about Vector in all the above categories is 100% accurate. They use low IQ door to door sales men who are trained to ask you to "place a sign at your house" which is perhaps the stupidest and most bewildering sales tactic I have ever heard of. Naturally they want you to sign a contract, not just place a sign. They entice you with "free equipment" worth "$1700" but a simple search on Ebay for the same model # and brand name of the equipment they want you to believe is worth nearly $2000 is actually worth less than $500. When the equipment they installed was malfunctioning and triggering alarms at all hours the idiot salesman did all he could to get me off the phone until I was practically screaming at him to fix the problem, which eventually was fixed. Customer service is slow, borderline rude, think DMV level care and concern. The real kicker is I just found out that what I thought was a 3 year contract is actually a 5 year contract. That was news to me. They confirmed they do auto renew contracts without even a courtesy reminder. Stay away from these ###s. If some knuckledragger in a Vector Security shirt knocks on your door with a sign politely slam it in his stupid looking face. Bad company. Look elsewhere.

DO NOT EVER SIGN WITH THEM. The salesman will tell you all LIES to get you to sign and once you sign that contract they could care less about you. The customer service is horrible and they only want to trap you into the contract. I have never been talked to so poorly by a company as this company has to me. They need some serious revamping of their customer service reps and sales reps. DO NOT EVERY USE VECTOR. THEY WILL LIE TO YOU AND THEN TRAP YOU IN A CONTRACT THAT IS IMPOSSIBLE TO GET OUT OF!

I do not recommend Vector Security to anyone. I signed up with them a little over 2 years ago. I asked the salesman at the time if they had a military clause in the contract to allow me out of the contract if the military gave me orders to move. He indicated they did. I did not see it anywhere in the contract and called customer service prior to signing. They said it was company policy to let military members cancel with no penalty if they were provided with a copy of orders. I asked if this could be put in the contract and the customer rep said that she would “put it in our file.” Foolishly, I believed her and signed.

Low and behold I have orders to move out of state. When I called Vector to cancel, they told me they would only cancel if I could give them a copy of my orders AND a bill of sale of my house. As I am not selling my house, I informed them of the conversation I had with the salesman and customer service two years ago. They looked up my file and saw that it said we had been told we could cancel with military orders. They don’t care. I was told that despite what I may have been told in the past, they require a bill of sale. When I ask to speak to a supervisor I get the run around. Either he is out of the office, at lunch, unavailable, or I’m told that “speaking to a supervisor won’t change anything so there is no point in connecting you.”

I will likely end up paying the remainder of the contract as a penalty for canceling. Simply trying to cancel and pay the remainder (which the contract does say you can do) is nearly impossible. It took me 5 phone calls to 3 different numbers before I was given the details of what I need to do in order to cancel my contract and pay the penalty. I’ve learned my lesson, get it in the contract or don’t sign. Ultimately it is my fault, but Vector is a very shady company for misleading at the start, and giving me the run around now. Do not sign up for “service” from this company.

Vector Security is HORRIBLE! Their customer service is TERRIBLE and most of their technicians or NOT knowledgeable. I had $500 cameras installed in my home to watch my nanny with my newborn daughter and they do not work. Protecting my child is of the utmost importance. Vector supervisors refused to return my numerous messages and customer service was rude. I was given a lame excuse as to why the cameras didn't work and was denied a refund or a reasonable solution to the problem. I would not recommend them to anyone. As soon as my three year contract is up, I will discontinue service and go back with ADT. I had ADT for 9 years and never once had a problem with euquipment, service or customer service. They do not tell you, your initial contract is for three years and the only way to get out of it is to pay the remainder of your contract. Additionally, if you do not cancel right before your three years is over, they will renew your contract for an additional three years and then you are faced with the same problem trying to get out of it. For the next two years, I am stuck with subpar service and expensive security cameras that do not work. DO NOT GO WITH VECTOR!

I entered a contract with vector in Feb of 09. I called in Sept of 2010 to cancel. I was told my contract expired in Feb of 2011, and they would cancel that time or I would have to pay a fee. I agreed, and as of June I was still being billed. I then called, and found out that they had renewed my contract for an additional year, without sending me a notice, and that my Sept conversation did not matter. I was then told I had to pay 319.00 that would cover me from june to the next Feb, even though I formally cancelled in June. What a scam--I am so discouraged, how can a company be so unethical?

Stacie, from Vector security Systems, came to my home and introduced herself as someone who was NOT selling a product. Lie #1. She then proceeded to tell me that because of my location, she would like to use our home as a "project home". Being a 'Project Home" would entitle me to have all of the equipment and labor for free. All I would have to do is pay for a 1year service. Lie #2. She also said that I was the last home in the neighborhood to be offered this. Lie #3. After talking to my neighbors, I discovered she was SELLING this to everyone. Two of my neighbors actually did do this and are now discontinuing the service. But the thing that really set me off was her asking me if it was ok for her to call in and verify that I am the true owner of the house. It made sense to me at the time, I could have been a renter. After her phone call, she told me there was a problem on their end and she would call me back tomorrow. She had me sign a small form and said it was permission to check ownership of my home. Lie #4. SHE RAN MY CREDIT WITHOUT MY PERMISSION. The phone call she made was a credit check. I didn't pass and, of course, I never heard from her the next day.

We just have Vector alarm system installed about one and a half year ago. We had several services done already. We were out of the country and the window sensor was already low battery(the system was just installed less than 3 months then) and they have to call our emergency contacts. We have to call overseas to make sure nothing is wrong with our house since they left messages that we have to call them back immediately. I was quite disappointed because the system was just installed and I already have problems with it. The succeeding months we have plenty more of problems such as two of the sensors are not communicating and then they also have to change the entire control panel since they cannot resolve our problems. Recently, the sensor went low battery, I called them up and they said it was going to be covered and I didn't have to pay anything, bu then after the technician changed the battery, they sent me a bill for $37! The battery cost only $4 if you buy them from the store. I should have changed it myself if it weren't for the customer service staff telling me that I wouldn't pay anything if they come and do it themselves. What kind of staff they have? They give customers inaccurate information and then charged you ridiculous amount for cheap batteries that they claim will last 3 years! I haven't even with them 2 years and I already have two sensors with low battery! I wouldn't recommend this company at all. Don't waste your time and money with them.

I am being railroaded by this company. I had ordered one of those security monitors for my 86 year old mother. I got her this as a Xmas present. I was told I could cancel it at anytime, if she decided she didnt want it. After about 3 or 4 months, my mother didn't want it any longer, and my sister moved in with her to care for my mother. Well...I was told I would have to pay the whole contract, and that I signed the documents agreeing to this. I did not sign anything, what happened was when they came over my mothers house to install the equipment, they told my mother to sign several papers, which she did, not knowing what the heck she was signing, figuring they needed her signature because they had put in the monitor...So...with that said, I AM NOT PAYING THEM ONE DAMN DIME. I THINK IT'S HORRIBLE THAT THEY WANT TO MAKE AN 89 YEAR OLD WOMAN, WHO DOESN'T REMEMBER FROM ONE DAY TO THE NEXT, TO PAY THAT BILL! Do not pay them anything...they can not FORCE you to pay, they're just intimidating you...don't fall for it. I too couldn't believe what I was hearing when I was told I was bound to a contract by them...knowing I didn't sign anything. What really got to me was that I was a client of there's since 1994 for both my home and my business. And, I asked the woman I spoke to at Vector several different times if I was bound to any length of time with them, and I explained that my mother may not want this at all...So...IF YOU'RE READING THIS POST, DO NOT EVER USE VECTOR SECURITY, LEARN A LESSON FROM ME...

The security system stopped working, the alarm would sound off and no one would call to verify everything was okay. Vector continues to take money out of my account every month to monitor the alarm and was not doing so. Vector sent a tech out who fixed their equipment. Vector is now billing me for them fixing there equipment, while taking the monthly charge out of my account monthly... on time. I don't understand, there equipment does not work and I am charged to fiv it, I am changed and pay every month for services I was not receiving. First thing in the morning that mess is canceled.