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terrible experience
VCA refused to accept their coupon for $30 off since my brother and I share the same last name: he's a client and so are his cats. I paid for 1 of the cats visits to that hospital and I was magically ineligible for the discount even though my printed coupon had not disclosed any such ridiculous rules about referrals.
VCA lost my business but I found a place SUNRISE ANIMAL HOSPITAL that is MUCH more affordable for vaccines and office visits. Sunrise was friendly, welcoming and I expect my experience will be much better than VCA's when I take my cat to them tomorrow.
Shame on VCA for silly rules and poor customer service. How do they expect to gain business if referred clients are exempt from coupons?
Pets and pet owners deserve better care.
The complaint has been investigated and resolved to the customer’s satisfaction.
outrageous fees/poor care
VCA is a monopoly in the emergency care of pets in off hours. They run a 24 hour care center with inexperienced staff at crucial hours when regular vets are closed.
Their fees are outrageous depending on the state you live. They started in CA and have bought out practices and ER's for cash. A c section runs about $3600.00 as quoted in CT.
They are NOT a true ER as they always have to call a "surgeon" for surgery as the vet on staff is too inexperienced for surgeries. They pad the bill as though the pet was human, loose many lives and also put down pets as their fees are too high for the average person.
They have refused service to people without cash or a check. They will sometimes insist on spaying an animal after a c section.
There are no regulations as to fees charged and they have ripped off MANY people. They are the only game in most towns, they take advantage of everyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had a very strange run in with the Irvine office. I called to verify that a specimen was delivered to their lab. I spoke with a supervisor after being denied the information. I informed her that I was not with a vet clinic and was the pet owner. I also informed her that I was not able to get a straight answer about the test results from the vet's office and that I just wanted to verify that they had infact received the specimen, not the results or other status. the supervisor followede up immediately and left a voice mail with the information that I requested. this is where it gets crazy! I called back and received ringing tone and music for more than 3-5 minutes 3 times. When smomeone finally picked up the phone, without me saying a word, the person said, "Stop calling here! there's nothing else that we can do for you or tell you!" I tried to state that she has no idea who I am or why I called. She yelled, "Yes I do! I can see your phone number on caller ID!" I said that I'd like to speak with her supervisor and she said, "She's not here!" and then hung up. I tried calling back, and after three tries of receiving music and no pick up, someone finally answered. I tried to explain the rude behavior to them and told them that this was unacceptable behavior. I was yelled at and hung up on for no apparent reason. I was just calling to thank the supervisor, and demanded an apology. the person on the other end was obviously the same person who yelled at me before. She tried to say again that I had been calling repeatedly. I told her that I had only called and spoken with someone only once and any other calls had been hold music and I hung up because no one ever picked up the phone. she continued her rudeness, and I told her that i would call the BBB and the National VCA office. I called the CEO, left him a short voice mail on the issue and informed him that I wanted immediate attention to this matter and that I would contact the State of California, the BBB and online blogs to inform others of my treatment.
they turned my choking dog away
My dog was at home chewing a rawhide when we noticed that she started to choke on it. We opened her mouth and could see the rawhide but when we tried to get out we couldn't because it was lodged so tightly in. Our dog was having a hard time breathing. My wife put her in the car and was rushing her to the vet who is only a few minutes away and is the closest animal hospital to us. I stayed behind with a much shaken up 7 year old and called the vet and explained what was happening and that they would be there soon. I thought that way they could be ready. I was told by the evening manager Sarah that they wouldn't see my dog because they didn't have any appointments left for the day. I told her that it was an emergency, my dog was having problems breathing and she told me again they wouldn't see her. She then tried to refer me to another VCA hospital 30 minutes away. I again told her that my dog was choking and was having a hard time breathing...thinking she must not understand this was an emergency. That my dog wouldn't make it the other VCA hospital that it was too far away. She told me she understood this but they still wouldn't see my dog. I was so upset I hung up the phone. I told this woman no less than 6 times my dog was choking and having a hard time breathing and she kept telling me they wouldn't see her. My wife decided to go there anyway and demand that they treat our dog. Luckily as she was getting her out of the car she coughed it up.
Aside from the obvious what concerns me is: How does someone who works at a vet turn away an animal in an obvious crisis? And yes this hospital is large with multiple vets and able to handle situations like this. Another concern is they told me to take her to another VCA hospital 30 minutes away when about 15 minutes from there was a pet emergency hospital. They know about this hospital because the vet used to be one of a few in our area that took turns working there at night before he sold out to VCA.
When we called back to speak with the vet we were told we couldn't speak with him. Sarah also told us that it was their protocol to send clients to the other VCA even in an emergency situation like ours. Not to send them to a non VCA emergency hospital. How is this right? We were also told had we just showed up they would have assessed our dog. Even though on the phone we were told they wouldn't treat her. So our response was so we shouldn't call you to give you a heads up we should just come in. The woman just laughed. I thank god that our dog was able to cough it up on her own because in the confusion created by Sarah at VCA our innocent dog could have died all because VCA is greedy and there staff obviously doesn't put animals lives first.
The complaint has been investigated and resolved to the customer’s satisfaction.
I go both ways on VCA. I know the one with 'sheer heart' was pretty good.
Other VCAs Ive regretted ever going.
As I write, we are dealing with an ill dog hospitalized in our local VCA. I have found the office staff friendly and compassionate, but the VCA culture one of greed. Of the four days our pet has been in the hospital system we have spent more time discussing estimates and fees than the actual condition of our dog. Additionally, we have to call to obtain status updates as we rarely receive calls when they are due and when contact is made we encounter stories regarding the incredible work load and more critical patients in the hospital. Reviews of diagnostics are delayed as the meter continues to run for daily itemized fees.
As a scientific services business professional, I understand that my clients do not care how busy our personnel are or how understaffed, they expect the best service and responsiveness (i.e., to be treated as if they are our only customer.) Apparently, VCA does not understand this, train their staff appropriately or does not care. After all, vulnerable families are the core of their customer base and do not have many options for advanced veterinary care.
I do not mind paying premium fees for premium service, but are receiving subpar service. In the end, I hope that the competent and compassionate staff we have experienced will have some positive effect on this company.
Amazing isn't it. I once saw a dog get hit by a car right outside of a vets office. It was suffering terribly. I ran inside and begged someone to help. At least put it down and I would pay for the shot. They completely ignored me. I went back out and sat with the dog. It took it 15 minutes to die and it was in pain all that time. Made me sick.
I just wanted some care for my friend
I went to the VCA in Berwyn, IL - 2845 S Harlem to get some emergency care for my dog. My yorkie-poo was very ill and emitting black ***/throwing up/lost weight. He was diabetic and I explained that I had recently lost my job, and had problems getting his meds. So, after telling me the fee was 130.00 just to look at him and I was not able to get the care credit. She that the Dr would look at him and let me know. The Dr. examined him and said take him first thing to the AWL and that she had dehydrated him on the house. I asked if there was anything to be done. But she restated to take him ASAP. I left and I took my TK home and he died a few hours later. I had him 11 years! Had spent over 350 just to get a diagnosis prior and to be treated like that. I begged them to help me. HA! I guess all this rights for animals is just a bunch of hooey.
I would have paid the money as I was getting my money that Tue. But my dog had to suffer because I could not pay the astronomical fee, especially since they are one of the few places open on Sunday.
I called back after he had passed to see the reaction and? What I should do? And I was told they had funeral/cremation if I wanted it. What I wanted was some care for my friend, not bury him.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called begging for them to squeeze me in . My dog is lethargic & pooping blood and vomiting they refused. 25 years ago before they switch to corporate, it was a good place . They care nothing about people & the animals welfare. Its all about the $$$.
I hope Karma visits you very soon!
Filthy conditions
Unclean water bowls, NO WATER! UNCLEAN blankets with feces and urine. Dirty cages, including feces on walls and cages, unwashed. Animals being injured due to hazardous cages . ...
Who manages this office, how is this ok? Who does this? Why is nothing being done?!
After spending over $600 to be prescribed diarrhea medicine for my dog, I tried to refill his prescription and was told he’d have to have another $600 exam before it could be filled. This is the definition of corporate greed.
This has been the only support forum worth posting to, at least they are trying.
I also had the same experience. Horrible unethical money grubbing and in no way should VCA be called caring or compassionate or even a animal emergency hospital, for that matter. I'm so sorry for your loss and I wish you peace in coming to terms with this tragedy that so many pet owners have suffered in the hands of these hacks.
I took my dog there for care and bright him home 2 days later when he was worse than ever and traumatized by all the unnecessary procedures...never even treated correctly for why he was actually there. He died the next morning.
I hope this entire corporation meets the wrath of God at judgement time for what they do to his creatures and the devastation left behind for thepretty owners who they deceive into trusting them.
If at all possible stay away from any and all VCA company owned vets. Tho most of the vets themselves are ethically and caring of your pet(s) the VCA corporation is not. The bottom line is all it cares about. Support your locale vets that have not fallen for the corporations BS.
The only problem I ever had with VCA is bad customer service.
I had an appointment to see the dr at 4pm. I check in and the rude receptionist said 'wait till I call you."
I told her I had a appointment and she blew me off.
I waited 20 minutes and said "Im gonna just cancel."
"You had an appointment?"
"yeah, I said it several times but you couldnt listen."
'What ever."
"PUTA." I said and passed the dr who knew I had an appointment.
Its hard to find good service.
About VCA Animal Hospitals
At VCAHospitals, the focus is on providing comprehensive veterinary care services to pets of all kinds. The company offers a range of services, including wellness exams, vaccinations, dental care, surgery, and emergency care. The team of veterinarians and support staff at VCAHospitals are highly trained and experienced, and they are committed to providing the best possible care to every pet that comes through their doors.
One of the things that sets VCAHospitals apart from other veterinary care providers is their commitment to technology and innovation. The company has invested heavily in state-of-the-art equipment and technology to ensure that pets receive the most advanced care possible. This includes everything from digital X-rays and ultrasound to laser therapy and advanced surgical techniques.
Another key aspect of VCAHospitals' approach to veterinary care is their focus on client education. The company believes that informed pet owners are better able to care for their pets, so they provide a wealth of information and resources to help pet owners understand their pets' health needs. This includes everything from online resources and educational materials to one-on-one consultations with veterinarians.
Overall, VCAHospitals is a trusted and reliable provider of veterinary care services. With a commitment to compassionate care, advanced technology, and client education, the company is dedicated to helping pets live happy, healthy lives. Whether you're looking for routine wellness care or emergency services, VCAHospitals is a great choice for pet owners looking for the best possible care for their furry friends.
VCA Animal Hospitals Customer Reviews Overview
One of the most notable aspects of VCAHospitals is their commitment to providing high-quality care to pets. Many customers have praised the company for their knowledgeable and compassionate staff, who go above and beyond to ensure that pets receive the best possible care.
Another positive aspect of VCAHospitals is their convenient online services. Customers can easily schedule appointments, refill prescriptions, and access their pet's medical records through the company's website. This has made it easier for pet owners to manage their pet's healthcare needs from the comfort of their own home.
In addition to their excellent care and convenient services, VCAHospitals has also received praise for their affordable pricing. Many customers have noted that the company's prices are competitive and reasonable, making it easier for them to provide their pets with the care they need.
Overall, VCAHospitals has received overwhelmingly positive reviews from customers. Their commitment to high-quality care, convenient services, and affordable pricing has made them a top choice for pet owners across the country.
Overview of VCA Animal Hospitals complaint handling
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VCA Animal Hospitals contacts
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VCA Animal Hospitals phone numbers+1 (800) 966-1822+1 (800) 966-1822Click up if you have successfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number 0 0 users reported that they have successfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number Click up if you have UNsuccessfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number 0 0 users reported that they have UNsuccessfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number+1 (310) 571-6500+1 (310) 571-6500Click up if you have successfully reached VCA Animal Hospitals by calling +1 (310) 571-6500 phone number 0 0 users reported that they have successfully reached VCA Animal Hospitals by calling +1 (310) 571-6500 phone number Click up if you have UNsuccessfully reached VCA Animal Hospitals by calling +1 (310) 571-6500 phone number 0 0 users reported that they have UNsuccessfully reached VCA Animal Hospitals by calling +1 (310) 571-6500 phone number+1 (800) 966-1822+1 (800) 966-1822Click up if you have successfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number 0 0 users reported that they have successfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number Click up if you have UNsuccessfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number 0 0 users reported that they have UNsuccessfully reached VCA Animal Hospitals by calling +1 (800) 966-1822 phone number
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VCA Animal Hospitals emailscareclientservices@vcahospitals.com100%Confidence score: 100%Support
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VCA Animal Hospitals headquarters12401 West Olympic Blvd., Los Angeles, California, 90064, United States
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so what other animal hospital do you know that gives you any kind of coupon? maybe if you dont have 30 bucks, you shouldn't have a cat...