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1.4 138 Reviews

Vayama Complaints Summary

15 Resolved
113 Unresolved
Our verdict: With Vayama's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Vayama reviews & complaints 138

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8:42 pm EST

Vayama opaque business practices, unnecessary service

We bought two airline tickets to Spain VUS-7417883 through Vayama in September. We had no idea the tickets were non-refundable until weeks after purchase when we had to email Vayama. Vayama basically has no available customer service. In an obvious attempt to keep costs at a minimum, they only email. We were forced to buy Vayama's insurance policy, which is provided by AIG travel insurance (also something we didn't find out about until after purchase). Unfortunately, we had to cancel our tickets and Vayama was absolutely no help at all (tough luck was their attitude). We've now spent three months trying to recover our money through AIG. Basically, our purchase was completely opaque. No information about the purchase is provided up front by Vayama. If we had bought our tickets directly through an airline, we would know exactly what we were purchasing. From my experience, Vayama is a scam. They take your money and provide no real benefit.

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9:16 pm EDT
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Vayama vayama charged me twice for the one person travelling in the same date, same time and in same flight number.

Vayama charged me twice for the one person travelling in the same date, sametime and in same flight number. Airline said they have one booking for that person as "one person can't book twice in the same flight I tried to call vayama, there is no way to contact them. They listed a phone number in the name of Travix Travel USA, which does not even exist, I tried to call them basically no way to contact them [protected]). I already tried the number (Vayama Customer Support at 1.855.396.8777) suggested . It goes to outsource locations in India. This number is only good if you want to pay money not to get refund. I spoke with 4-5 people. Again, they don't have any suggestions. I asked them contact number of manager/ individual knows my problems, they replied suggesting to call Netherland office. I searched contact for Netherland office everywhere, nowhere to find.

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Timoha
, US
Jul 05, 2019 9:22 pm EDT

Same scam they pulled on my bro, can’t get refund, is there a agency that fights with this scam ?

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8:05 am EDT

Vayama flight operators cancellation

On August 9th, August 8th, and on August 5th I have requested assistance through your customer service on line and via phone call in vain. The Flight #SXF77H operated by British Airways, from London Heathrow to Palermo Italy, has been cancelled by the operator. I called British Airways and consequently informed Vayama's representatives the operator cannot start the refund process until Vayama has made the inquiry to British Airways. Vayama's representatives at first refused to do so, then told me they were going to look into that. As of today I have not received any response.

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Update by Alexmnl
Aug 11, 2018 8:19 am EDT

After my flight was cancelled by the operator, British Airways, I promptly called Vayama to have the issue resolved either via refunding the portion of the journey or booking a different trip via different operator or route. All of the above was refused upfront. British Airways is willing to refund the trip as long as Vayama called them to inquire about it and start the process. Vayama refuses to do so, and it is witholding my possibility of getting my refund. If I will not receive my refund I will file with the General attorney

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5:15 am EDT

Vayama online flight booking

Hi,

I booked two tickets for two flights off of the Vayama website which is the one provided by sky scanner. The second flight being a connecting flight. I received no confirmation or e-tickets for the first flight and received only one e-ticket for the second flight.

When I rang Vayama's customer service I was told that there might be a problem with the bank, even though money was taken for both bookings and I received confirmation for the second booking . Also they told me they would send the second ticket for the second flight which I duly received. I contacted the bank the next day and they stated there was no issue and the money had been taken out.

I rang Vayama again and this time I told them that the money had already been taken for the first flight. An agent there told me that the tickets for the first flight were sent to the wrong email address. He called out the email address and I told him that it was not my email address and then he proceeded to hang up! To me this would be a data protection breach.

I rang back and I was told the ticket was "auto-cancelled" and i would receive a refund within 48 hours. I received the refund 3 days later. In the meantime I have booked with another agency. The booking reference for the flight is BIE-2197290. I have used sky scanner for many years without any problem, I will choose not to go with Vayama again because of the stress it has caused.

Regards Alan Walsh

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6:23 am EDT
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Vayama airline tickets

Vayama is a company that practices very unethical business practices. There is no reason why tickets being purchased are non refundable. I had just spent $1000 for an international flight, unfortunately as soon as I had purchased my ticket I was informed that I had to cancel my flight at the time. I tried to contact the company but there is no way to get anyone on the phone. I tried to change the dates of the ticket and they told me that I could not change at that time. So, I was left in the position of having to cancel the entire ticket. I sent an email this morning asking for a refund and they told me that I would not receive a refund. I think this is absolute criminal. Please do not use this company. I could have received a refund had I purchased their insurance but I was going to purchase insurance elsewhere. Regardless of that fact, there is no way that it cost them a $1000 to punch a couple of buttons.

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2:53 pm EDT

Vayama customer service

I submitted a request to change the date of my inbound departure for an international flight EVERY SINGLE DAY FOR THE PAST TWO WEEKS. All I have received is an extremely rude nonresponse directing me to a call center in India presumable manned by a single person, who after a period of 45 minutes feels compelled to terminate the call on my behalf. The idea of having my request processed or even speaking to anyone from this automated disaster remains a pipe dream of mine. This company needs to be shut down or at least face legal repurcuasions for its chronic unpreparedness.

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11:10 pm EDT

Vayama customer service

For over a month I have been trying to get someone on the phone and via email for changing the date on a return flight. As of this writing, I still don't have any success. I always get the same recorded message saying that they are experiencing a high call volume regardless if I called late at night (after 11pm) or early in the morning (5am-7am). The worst customer service on planet earth.

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12:33 pm EDT

Vayama customer services

Terrible customer services. For several days I have been trying to get someone on the phone without success. There is always a recorded message saying that they are experiencing a high call volume.

I have a flight booked on Tuesday 03/07 I have been trying to change to 19/07, but I don't get any mean of doing that. I need desperately to speak to someone before Tuesday to be able to make the change. Flight ref is VUS - 5731242

I sent several emails to customer services but unfortunately all the replies I get are useless! There is a risk of loosing my ticket if the change is not made on time.

Am currently in UK and joignable on +44 [protected], email is [protected]@gmail.com

Can you please assist with this?

99 Almaden Blvd. Suite 880. San Jose CA 95113, USA

Kind regards,

Jeff Buana

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Tarso Luis
, US
Aug 05, 2018 7:00 pm EDT

I'm having more or less the same issue. I need to change the outbound date of flights for a party of 5 due to a delays in issuing our visas. Vayama failed to respond within 48 hours (as promised) to my request through their website for a quote to change the trip. They've not once answered my phone call. Our scheduled flights are in two days and we're in a panic not knowing our options.

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9:44 am EDT
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Vayama travel

66 Customer Reviews and 341 Complaints and they get an A+ rating. I think BBB needs to review it's rating system. I purchased tickets in Sept. 2017 for flights from Hartford, Ct. to Barcelona on 5/22/18 and from Venice to Hartford on 6/5/18 for a trip that we had been planning for a long time. In Dec. I was notified of a change in flight times (not unusual or usually a big deal). They never mentioned that the change was part of the flight was cancelled (AirBerlin went out of business). When I finally figured out what happened I asked Vayama for help. They came back and said the only options I had were to leave Venice a day early (which I couldn't do because plans had already been made) or to fly out of Germany (it was up to me to figure out how to get to Germany and after I checked around there was no way to do that) When I explained that neither of the options they gave were feasible and that I wanted my money back they said that they can't do it. It might be that English is a second language but to say that you can't do something means that it is possible. What they should have said, and what they meant to say is that they won't do something. I explained that if I went to a store and purchased a product, and it didn't work, the store would give me back my money. I guess these rules don't apply to Vayama. By the way, on my own using another website I was able to find flights from the destinations that I wanted on the days that I wanted. I guess Vayama isn't that good on offering options to help out their customers either.
Minor side issue, if you call and ask for a supervisor be prepared to have a long discussion with whoever answers the call (they don't like to transfer you) and then get something to eat because you'll be on hold for a very long time.

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7:53 pm EST

Vayama flight changed, still waiting on refund

I booked a trip since June 2018 with Vayama. Four days before trip airline contacts me directly communicating change in flight, leaving a day earlier. I called vayama to cancel as I could not do a day earlier. They said I would get my refund in 2 months. Well, I am still waiting.

First they said they were waiting on the airline to confirm. Then they said the airline could not find ticket number, and the airline had sent me new ticket number, which is a total lie. I went personally to airline and in fact they had automatically assigned a new ticket for a very small portion of my flight (first 2 legs. Now Vayama says they cannot do any of the refund and I must work directly with airline.

I called Latam Airlines (second leg of my flight) and they have confirmed that travel agency must fill refund claim as I paid directly to vayama. Bottom line, there seems no one will refund my 2k.

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10:15 am EST

Vayama error in names on tickets

We used Vayama for our trip to Mexico. Total incompetence and negligence and, if that was not enough, very rude.
They messed up my husband's name. They used my first name twice!
We wrote asking Vayama to correct my husband's name and got a standard answer going nowhere. So we wrote back and got exactly the same answer so, this time, I was not as nice.
We got an answer - Vayama does not make manual reservations so does not make errors... Basically, it was our fault - but if we sent our passports, they would get the tickets corrected.
We sent copies of our passports but received an answer that customer service does not take care of these changes. We had to write to a travix.com and, again send copies of the passports.
Did it work? No. They said the changes could not be made because the tickets were on Aero Mexico and the flights were operated by Delta! No excuse, nothing - and they did add that the tickets were not refundable. Basically, they did not care!
I wrote again asking them who I should contact to get the issue solved. Their answer? It was all my fault - I had given them the wrong name and had waited more than 24 hours to let them know of the issue!
The series of messages took over a week and we were within 5 days of our flight. So I called Delta, stayed on the phone for a very long time but Delta did get it straighten out. It may have helped that I am gold with them. They even apologize for Vayama's attitude!
I will never again use Vayama and highly recommend no one does. Such poor customer service!

Vayama's reference KUSW-2757037

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3:10 pm EST

Vayama unfair and deceptive ticketing practices

I was booked on direct (with 1.5 hour transfer) Ethiopian Airlines from NBO to ACC via ADD on the 19th Dec. The flight was delayed due to a technicality. 6 hours later, Vayama without any prodding rebooked me to a flight for the 20th that spent a full night 12.5 hours in Addis without accommodation and arrived on the 21 Dec against the 20th morning arrival. The message accompanying Vayama's rebooked flight said that the change was due to the airline. And I couldn't make any changes except to go back to the airport to change. This turned out to be deceptive.

At the airport on the 20th the flight service personnel said no travel agency can tell a passenger that you cannot change a flight if you want to as Vayama had indicate by email in its rebooked flight. ET said I was obliged to travel or pay substantially more for a rebooked ticket. Vayama of course continues to maintain its false excuse and unreliable explanation. They have asked me to go to the airline for compensation.

Vayama was unreliable, dishonest and not transparent in its dealings with me on this particular issue.

I shall never use their ever again.

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3:09 am EDT

Vayama the worst service ever

If you need to book tickets, I would recommend you to find another place, because this one is the most terrible one.
Here's my situation. My airline changed the time of the departure and said I had to ask Vayama to reissue my tickets with the right timing.
I spent one day trying to get in touch with them. When I finally did, I was said that there will be additional fees for changing the dates. But in fact, they tried to convince me to buy other tickets from another airline.
Well, long story short. I had to pay 300 dollars for a simple date change. If it's not a robbery act, then what is it?
I hope this company will lose all of their customers sooner or later.

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4:19 am EDT

Vayama awful company

It's the worst travel agency in the whole world. It is way beyond infuriating. I really have no idea why they haven't closed their shady business yet. It surely must be done with them forever.
They don't care about customers and do everything to get as much money as possible.
I called them from another country and urgently needed their help. I may say it was something like an emergency call to get their qualified help and to resolve the issue. I was waiting for 30 minutes and spent all of my money because you know international calls are very expensive. But even after they picked it up there was no use.
Thank you for stealing my money and being absolutely not helpful.
I wish you to shut down.

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4:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vayama vus 1322398

Hi there,

I booked my wife ticket online throw Vayma from New Delhi To Wellington. She got an attached file ETicket. there was only one stay and that was only in Singapore but when my wife enter the airport the authority asked about the transit visa. when I booked there was only one stop and that was in Singapore. So, She missed the flight because she didnt have the transit visa for Australia. there is also nothing Mention in Eticket from the travel Company (vayma) the flight will go australia. You can also see in the attached file. My wife is crying from whole day. when I tried to talk with Vayma they saying they will give my refund after 350 US deduction and it will take nearly 45-60 Days.

She lost her important time and money. we are unable to book new flight.

Please Help us.
Thanks]
Bupinder Singh
[protected]

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12:36 pm EDT
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Vayama urcharge scam

Buyer Beware: WY384R
Booked airfare to Australia through Vayama.com. Needed to change airfare home to new date. Understood there would be a charge, as airlines charge anywhere from $200 to $300. Vayama passed along Air Canada charge of $200 and then $100 for their part, I was Ok with this until they said the increased cost of ticket (at SAME time and SAME destination) would be $700! Yes, $700. Called AirCanada and they were only charging the $200, and could not assist sine reservation was made through third party. Was able to book one way flight less than the cost Vayama wanted to change me simply to change date of travel!

Have traveled for 30 years and NEVER witnessed or been a part of such a complete travel SCAM. AT ALL COSTS DO NOT BOOK THROUGH VAYAMA.com.

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1:53 am EST
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Vayama bad experience with vayama

I am posting this here to know if I can get any refund of my tickets that I could not use.
Though Vayama gave me better deal for the tickets, their customer service is very bad. I booked three round tickets (booking no: LN2TJ2) for my family (me, wife and kid) from SFO to Kochi. Due to medical emergency my wife and kid had to travel early than the booked tickets. Vayama did not allow me to cancel the tickets with any refund. Also did not allow to prepond the tickets with lesser rescheduling charge than the ticket charge at that time. So I had to book new one-way ticket for my wife and kid from SFO to Kochi. I booked that too through Vayama itself. I had repeatedly asked customer care executive if my wife and kid can use the return ticket in the first booked one if they are using different ticket for travel. They said yes. That is why I did not reserve any return ticket for my wife and kid for return. I travelled with the original ticket to Kochi.
But later Emirates, the airlines, suspended the return ticket of my wife and kid. Vayama did not inform me anything regarding this via mail or phone. On previous day of my return only I came to know that Emirates airline suspended return ticket of my wife and kid. When I contacted Vayama they said, this return ticket for my wife and kid is still valid to use. They did not even check with airlines. When I insisted Vayama to contact airlines only, they came to know that the tickets were suspended. They did not help me to get those return tickets available again for me, but simply said, tickets cannot be used. Due to this I had to again book new tickets for my wife and kid from Kochi to SFO.
Vayama customer care executives misguided me two times. First they said return ticket can be used even if its not used for travel. Secondly, after the airlines suspended the return tickets, they said the return ticket was still valid to use. Also they did not inform me any change that happened in the ticket status. Due to that I had to go through panic situation of searching for tickets for my wife and kid a few hours before my travel. And had to book new tickets.
I would never recommend Vayama for booking flight tickets. Go and book tickets in Airline's website directly.

Thanks and Regards,
Manosh Padannayil

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5:15 am EDT

Vayama complaint regarding charge for the baggage due to vayama's representative!

Hi,

I've committed an order of a flight trip id : u5ej2m on 10/05/2016, a round trip tlv-hrk & hrk - tlv, which included full baggage. the initial cost was: $ 311.03 us. later on, i've requested to change the date and the return location of the trip on 07/06/2016 (tlv-hrk & kbp-tlv) while keeping all the other options the same as before, and you've charged me for additional outrageous $220 (almost doubled the original price)! today i've taken the flight, and was shocked to discover at the registration desk, that my baggage from kiev to tlv isn't included for some odd reason. after spending a lot of time going back and forth to uia customer service desk, it turned out that vayama didn't add the baggage option on my flight back home!

To be honest I was shocked not only by the mistake of vayama's representative itself, but also for the total absence of logic from his side - how come a person go to one direction with full baggage, and return home without it?! does it make any sense?! it might be the opposite (going forth without any baggage, and returning back with it, in case of large shopping abroad, for example), but definitely not the way it happened in my case!

besides causing me a big amount of aggravation, i've almost missed my flight while running back & forth from the registration desk to uia customer service desk and back again to the registration desk! i've requested vayama to refund me with the sum spent of 55eur + 3% fee of my cc company (due to currency changes: https://www.leumi-card.co.il/he-il/abroad/pages/exchangevisa.aspx), making a total of: eur56.65, which I paid due to vayama's representative's mistake when changed the initial date/location of the flight. after a short correspondence by email with vayama, they politely said that i'll piss off.

Attached:
1. a descriptive print out from uia service desk and the receipt of payment.
2. email correspondence with vayama.

Thanks in advance,
Dimitri medvedev.

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7:44 am EDT

Vayama customer service just drop my phone call after telling me to wait for a long time.

Called them to reschedule my flight
First I had to wait ~30 minutes in queue on the phone
Then after I gave the women my trip ID she told me to wait as she is reading the policy
~10 minutes of completely silence before I got nervous if she is still there or not and ask if she is still there
She told me to wait
~20 minutes of completely silence again
She just drops my phone call...
So I called the airline directly and they reschedule my flight FOR FREE (CX)
0/10 would not buy flight tickets through vayama again. This was my first business with them and it is safe to say that it will be my last and no one I know will ever use them.

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5:22 am EDT

Vayama crazy hidden fees!

I contacted Vayama because I needed to make some changes. First of all my name was written with mistakes and I also wanted to change dates. They said that changes are possible, but each would cost me about $150. Are you kidding me? So in total I had to pay $300 to make changes! Then I asked them to cancel my ticket because these fees were absolutely ridiculous, and they said ok, but you have pay $150 for the cancellation! Then I told them that I want to see the price list, but they refused to show it. I told them that I am not going to pay for anything until I see some proofs and received the same response. These guys are terrible liars and criminals! This site should be investigated and closed!

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Vayama Customer Reviews Overview

Vayama is an online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. The website has received generally positive reviews from customers, who appreciate its user-friendly interface, competitive prices, and excellent customer service.

One of the most commonly cited positive points of Vayama is its easy-to-use website. Customers appreciate the clear and intuitive layout, which makes it easy to search for and book flights, hotels, and other travel services. The website also offers a range of helpful tools, such as a flight tracker and a currency converter, which can help travelers plan their trips more effectively.

Another major advantage of Vayama is its competitive pricing. Many customers report finding great deals on flights and other travel services through the website, often at prices lower than those offered by other travel agencies. This makes Vayama a popular choice for budget-conscious travelers who are looking to save money on their trips.

Finally, Vayama is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers report that the support team is friendly, knowledgeable, and responsive, and that they are able to resolve issues quickly and efficiently.

Overall, Vayama is a highly regarded online travel agency that offers a range of travel services at competitive prices. With its user-friendly website and excellent customer service, it is a popular choice for travelers looking to book flights, hotels, and other travel services online.
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Vayama contacts

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+1 (855) 396-8777

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