Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Van's Heating and Air Conditioning, Inc. - Green Bay, WI / Deceptive pricing practices and dangerous advice

United States Review updated:
4.7
Van's Heating and Air Conditioning, Inc. - www.vansheating.com

If your furnace needs a tune-up, call a professional but avoid Van's Heating.

Van's advertises a $89 furnace tune-up. Within five minutes of their arrival, they will try to sell you a new furnace.

The technician pulled a part out of my furnace and told me that the manufacturer was replacing certain parts under warranty. He indicated that there would only be a labor charge. I asked how long it might take him. He indicated that it would not take long, probably less than an hour.

The labor charge was $477 for less than one hours work. I contacted Randy Van Den Elzen, President of Vans. He indicated that the charge was so high because the office girl would need to spend time to process the warranty.

The Van's technician also told me that Honeywell electrostatic air cleaners do not work unless you clean them with muriatic acid once a month. This sounded dangerous to me, so I check with Honeywell. The Honeywell representative told me that using acid to clean the product would be very dangerous and would damage the unit. Van Den Elzen bad mouthed Honeywell and backed the dangerous advice given by his technician.

It is a good idea to get your furnace inspected and serviced by a professional technician. I would avoid Van's Heating unless you want to get fleeced for $775 for a furnace inspection.
Va
0

Comments

Sort by: UpDate | Rating
Ri
  15th of Apr, 2011
Agree Disagree 0 Votes
YES RANDY
( VANS HEATING ) ARE CROOKS, THEY CAME OUT TO DO A FURNACE INSPECTION, IT WAS WORKING BEFORE THEY CAME OUT, THEN AFTER INSPECTION THEY COULD NOT GET IT RUNNING AGAIN, AND TOLD ME I NEEDED A NEW UNIT, AT A COST OF $7500.00, AFTER INSPECTION IT WAS 5:30 AND MY WIFE DIDNT KNOW WHAT TO DO, WE HAD A 2 MONTH OLD INFANT AND IT WAS IN THE SINGLE DIGITS OUT SIDE, SHE SEEMED TO HAVE TO CHOICE, BUT HAVE IT REPLACED . THEN THE NEW ONE FAILED A WEEK LATER AND THEY WANTED TO CHARGE TO LOOK AT IT AND OF COURSE PARTS WERE INCLUDED UNDER WARRANTY BUT A LABOR CHARGE OF APPROXIMATELY 500 TO 700 WOULD BE EXSPECTED, STAY AWAS FROM THEM


STAY AWAY FROM THESE CROOKS
Na
  8th of Jul, 2013
Agree Disagree 0 Votes
They are crooks. We moved into our new home in December so this summer is the first time we are using our central A/C unit. We were doing the diligent thing and had a technician come out to make sure it was working properly. He quoted over $1, 000 to clean and service the unit. He suggested the we replace the unit since it was 25 years old approximately. We were okay with talking to someone about replacing because it seemed like perhaps that was a viable solution before we sunk a grand in an old unit.

So the sales guy pitched us four different models based on efficiency (keep in mind he never disclosed the brand of the unit). We asked him to tell us the price on the two middle of the road units of the four. They were $4, 900 and $5, 900 respectively!!! Now, we have a larger house, but it's not a mansion. We were expecting something between $2, 500 and $3, 000 for a three ton unit (which is what we had) and that checked out with the research we did online.

Something didn't smell right when the cost was double and there was only 5-6 hours of labor to be done with replacing it. So, we called another place for a second opinion. Results? Our, albeit old, but functional A/C unit only need about $200 of maintenance and it would possibly get us through another 1-3 years. And if we wanted to replace this year? They'd only charge between $2, 000 and $3, 000 fully installed for the same sized unit.

Conclusion: Van's 1-hour heating and cooling are crooks. A sentiment fully endorsed by my brother and father who have spent decades in the building industry.

Recommendations: If you need a reliable Heating or Air person... go see Richards Heating & Cooling.
Cw
  4th of Apr, 2016
Agree Disagree +1 Votes
A friend of mine was just "taken" by this Van's scam. $5, 700 + for a Daikin Furnace which she didn't need. They use pressure sales tactics saying they would "shut her down" and that the furnace was leaking CO2 and was very dangerous. She called them to clean the ducts and furnace maintenance only, by the time they left the same day, she was financed through one of their finance partners and had a new furnace installed. ALL IN THE SAME DAY. CROOKS IS RIGHT!

Post your comment

Submit
     

Reply to

close
Send