They are crooks. We moved into our new home in December so this summer is the first time we are using our central A/C unit. We were doing the diligent thing and had a technician come out to make sure it was working properly. He quoted over $1, 000 to clean and service the unit. He suggested the we replace the unit since it was 25 years old approximately. We were okay with talking to someone about replacing because it seemed like perhaps that was a viable solution before we sunk a grand in an old unit.
So the sales guy pitched us four different models based on efficiency (keep in mind he never disclosed the brand of the unit). We asked him to tell us the price on the two middle of the road units of the four. They were $4, 900 and $5, 900 respectively!!! Now, we have a larger house, but it's not a mansion. We were expecting something between $2, 500 and $3, 000 for a three ton unit (which is what we had) and that checked out with the research we did online.
Something didn't smell right when the cost was double and there was only 5-6 hours of labor to be done with replacing it. So, we called another place for a second opinion. Results? Our, albeit old, but functional A/C unit only need about $200 of maintenance and it would possibly get us through another 1-3 years. And if we wanted to replace this year? They'd only charge between $2, 000 and $3, 000 fully installed for the same sized unit.
Conclusion: Van's 1-hour heating and cooling are crooks. A sentiment fully endorsed by my brother and father who have spent decades in the building industry.
Recommendations: If you need a reliable Heating or Air person... go see Richards Heating & Cooling.