Vanru Credit Corporation / Debt Rehabilitation
I called Vanru credit corporation in FebRuary to start making payments on my defaulted loans. In february the very same day I made a payment a sent it my paperwork so that they can send me out a rehabilitation agreement. Now March comes and the take the money out of my account 100.00 again which I gave permission to. But no rehab agreeement, now April comes and had i not contacted the rep that helped me I would of never known that my rehab agreement was not accepted, not only was it not accepted it went up an additional 79.00 which is now a total of 179.00 not only was i upset that it took 2 months for them to get my paperwork done now my future school studies have been postponed. i was supposed to start in July once my 6th payment was confirmed and transferred back to the department of ed so that my new loans could be applied. I now cannot start until Jan 2016 because my first 2 payments which they took were not valid. Not only that how are you supposed to pay off a laon with this agency when they continue to add on money to the collection fee and the interest? My case was mishandled and I WANT MY ACCOUNTS RETURNED TO THE US DEPT OF EDUCATION IMMEDIATELY BECAUSE NO ONE AT VANRU CAN SEEM TO GET YOU A DIRECT ANSWER, THEN WHEN YOU ASK FOR A SUPERVISOR YOU ARE TOLD THEY ARE OUT TO LUNCH. IM SURE YEA OK.
MY AGENTS NAME WAS SCOTT SERJACK NOW HE WAS VERY NICE IN THE BEGINNIGN BUT WHEN I CALLED THEM OUT ON THEIR INACCURACIES AND DELAYS WITH INFORMATION THE REPSONSE I RECIEVED WAS CALL BACK IN AN HOUR BECAUSE THE SUPERVISOR IS OUT!!! THIS IS RIDICULOUS, WHO DO I NEED TO SPEAK TO IN ORDER TO GET MY ACCOUNTS BACK TO DEPT OF ED IMMEDIATELY????
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