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Vanity Pups Bayside / Dog Groomer

1 United States

Whitestone, NY Got a great dog here, very cute curly haired Cockapoo puppy, looked like a mini sheep dog. Price ok for Bayside but no bargain. Very nice informative saleswoman. Helpful in first few days with new owner questions. Dog came with a grooming discount so I brought it back after some months (it's hair was matted). I asked Michael to keep the dog "shaggy" and he said with the matting (mainly underside) they would have to cut close. He suggested a dematting which took longer and cost more. I asked for a regular trim but to keep the face, head and back as long as possible as my children liked the dog that way. My wife picked the dog up later and it was shaved bald from nose to tail. Even the face, ears, legs and paws where matting wasn't a question. Someone had taken clippers and run over the dog like a sheep being fleeced. The dog looked terrible. I called Michael and asked if I hadn't been clear. He said that he "did what he had to do" and I must have misunderstood him. He needed to cut the dog that close "so it can grow out the way it's supposed to look". I could understand trimming the matted underbelly or sides, but they did everything against my stated instructions. I assume they were busy and this was faster then doing a professional job. I might see getting a dog here but would not recommend the grooming or spa. Stay away from their vet also (expensive).


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