Valuenutrition / FRAUD?

1 NY, United States

31 st Decembr 2010 I ordered Magnesium capsules worth R43. The very same day my credit card was debited with the amount. As I still do not have the pills or money back, there is NO WAY TO PHONE them, even though their web site says they are available 24/7 . PLEASE DO NOT ORDER ANYTHING FROM THEM. Here follows some correspondence.

Subject: Request # 61385 - When will I get my shipment
Date: 12 January 2011 7:42:34 PM SAST
From: <[protected]>
To: Martie Kruger <[protected]>
Reply-To: ValueNutrition [protected]
Thank you for contacting us.
We are sorry for the delay with your order. Most orders are shipped within 1-3 business days, however, special order items or items that become unavailable during processing may take additional time.
Due to one or more of your items not being available by our distributor, our warehouse needed to order your products directly from the manufacturer. We currently do not have an expected arrival time, it may be 1-3 weeks.
You may cancel this backorder at any time for a refund.
Again my apologies for the continued delay and rest assured we are doing everything to make sure that you get your complete order as quickly as we can.
Please use the link below if you have any additional questions or comments:
View or Respond to this Ticket

If I can be of further assistance, please let me know.

Customer Care Department,

We Have Received Your Question
Your Request #:62833
Your Submission: Refund of money
Request # 61917 - order 1471711 It has now been 5 days since I requested the refund of the above order. I DO NOT WANT TO WAIT ANY longer for the money to be paid into my account. You took my money immediately knowing that you could not supply. I now am not at the shipping address anymore so DO NOT EVEN TRY TO STILL DELIVER THE ORDER> I will not be there. I bought pille from another good and trustworthy suplier. I WANT MY MONEY BACK NOW!!!

Someone should respond to your request within 1-2 business days. Customer service responses will be posted to your online account and emailed to you.
Thank you for your questions. Our goal is to provide excellent customer service. You can research most customer service issues and company policies by visiting our Help Desk. We invite you to continue shopping with us or if you have completed an order, we invite you to join our community and write a review.

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