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1.1 51 Reviews

Valued Opinions Complaints Summary

1 Resolved
50 Unresolved
Our verdict: If considering services from Valued Opinions with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Valued Opinions reviews & complaints 51

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Newest Valued Opinions reviews & complaints

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9:38 am EST
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Valued Opinions Account suspension

My account with £128+ credit has been suspended. I was not even advised of this until I contacted you. I have telephoned today and sent an email and messages via Facebook which have not been responded to. A vague auto-response message has been sent citing accuracy/attentiveness re surveys ? so why have my surveys been allowed ot accumalte to such a high value if there are problems. There is also some rubbish re more than one account - explain!. I am furious and on reading other reviews this is rife and done repeatedly to other participations. It is theft, I have earned this and you are witholding payment. Other participants report no reply to emails, telephone calls etc so is this the way you are going to deal with my complaint?. Is this ethical, is it legal. I will continue to hound you and highlight what you are doing to people. I will not give up.

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6:39 pm EDT
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Valued Opinions Unethical behaviour

I have been member of this company for long time and was doing online surveys and spent lot of hours doing them and saving money in the account. But after I had saved around $100 NZD. They suddenly stopped my account.
I sent lot of complain request to them and they only told me that my opinion in the surveys was not up to mark.
As each survey only give between $1 to $3 so after around 50 surveys they are saying that my answers were not up to mark and blocked my account.
I would like to have money returned to me as its illegal to hire someone to work and dont pay for hard work done and time spent without any proper explanation.

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Joolzie17
, AU
Oct 02, 2019 11:18 pm EDT
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Hi Sam, I've had this happen to me to. Just wondering if you received your money or made a formal complaint? $100 is a lot to lose. It would have taken you many hours to earn that much.

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9:04 am EDT
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Valued Opinions Account reactivation-reg.

2 1/2 years back they stopped to send surveys to my account.I don't know the reason.I have contacted through their website help.They said open another account and inform them.3 months completed.but not yet reactivated till today.there is no reply.Mr John, Melissa, Tanya, wendy contacted me through their website help.There is no action till today from them.They are silent.Please help me in this matter at the earliest.I have not yet received my redemption of rewards. I have also contacted their UK office through their website help.Waiting for your help at the earliest.Also sent complaint copy to [protected]@esomar.org.

Thanks

Regards,
sundarchand

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7:33 pm EST
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Valued Opinions Valued opinions website - not loading properly - unable to view profile or redeem rewards

Hi there

I have been a Valued Opinions customer for years, and everything has been going well. Up until recently that is, where for the past few weeks I (and others) are unable to log into the Valued Opinions website to view our profile our claim any rewards. We have no problem completing surveys, but can't provide any feedback or log into our account etc.

It has been this way for at least a couple of months. I would like to redeem some rewards but am unable to and the length of time it has been out of action is concerning. Can this please be fixed!

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Paddling Like Crazy
Paddling Like Crazy
, GB
Dec 06, 2017 8:18 am EST
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I am having excactly the same issue with the UK website. I try several times a day using multiple browers on my desktoop, tablet and smartphone but the website refuses to load. I have complained and just got an automated acknowledgement. I complained again and this time they replied suggesting I clear the caches. Did this but still the website will not load. Reprted back but they have not responded and that was over a week ago. One wonderful day last week I managed to get in and order two vouchers but nothing since then. I save all my rewards for Christmas presents so this is very frustrating as it is unlikely I will get my vouchers in time. They still keep sending me surveys but I can see no point in completing them if they treat me this way. I wonder if they are going under, usually when a website becomes unabailable that is the first sign.

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5:57 am EDT

Valued Opinions re: re; formal complaint:

I have £50.00 in my "Valued Opinion account" and now they wont let me in. Is this a scam? As i do have a screenshot I took yesterday 20/07/2017.I think this is terrible and want the money I have earn't. I have spent my time now I want what I'm due. Now I cannot access the site its disgusting I want my £50. I was saving for Christmas.

Valued Opinions Uk
160 Queen Victoria Street
EC4V 4BF London
United Kingdom

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Update by SamanthaThePatriot
Jul 21, 2017 6:05 am EDT

I Just rang them and they said the site was down?...Lets see as this has happened before!

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6:18 pm EDT
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Valued Opinions Overall experience.

Recently, I have had multiple times in a row where surveys are not suitable or closed and there is no payment for this. This gets me frustrated because knowing the fact I won't be paid anything because of one of the two reasons kills me the most. Also, on the home page after you log in to your account, when you try and find a new survey, there are no surveys available. And when there is a survey, it is one that has closed ages before! How is it my fault that I didn't get to the survey sooner? I have to do other things in life + you keep saying that there are no surveys available? How is this my fault!? It is honestly stupid and wastes your time by asking a few questions and then closing the door really hard in your face, not getting any payment in that same moment and getting away with the answers I gave. This company should pay your members the full amount anyway if the survey is not suitable or closed! I took the time and effort to get onto the survey so I feel eligible for payment from that particular survey! This site does not care about opinions at all. They only care about factual information! I just want to be done with this site as soon as I get another Amazon e gift card payout because this is unacceptable! I'm a person who gets angry a lot and I can definitely say that this is not worth your anger! You are better off buying Amazon cards from shops in your area! You are literally made fools of and being treated like simpletons when you don't get paid! The slogan 'Rewarding time' isn't exactly true in conclusion!

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5:28 am EST

Valued Opinions Reward vouchers never arrive

I am regular person who took active part in all the survey send by the Valued Opinions on my email or portal.
I have filled most of the survey but how ever in recent past, when ever in requested for the Rewards vouchers, i have never received them.
last year in November, 2015 I requested for 2 voucher and in jan 2016 i request for 1 voucher and till now i haven't received any voucher.

seems like company i now willing to cheat the participants and only taking interest in there profits.

So i suggest everyone not to take any more parts in the survey as there are wasting there precious time. They are not going to send any vouchers.

Also they never reply on email regarding why there is delay in voucher sending.

also if they want to get better respond then the company should also put the customer support number on there home page so that if any query company then anyone can contact them regarding the issues that anyone is facing.

Thanks and Regards
Rahul

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8:56 pm EDT
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Valued Opinions Promised reward vouchers never arrive

I have have had very negative experiences with Valued Opinions. Reward vouchers claimed in November 2012 have not arrived and when questioning this in late January 2013 I am finally told that the replacement was sent in early February 2013. When I did not receive a replacement by early March 2013 I enquired again and was then told the voucher was ordred but not sent in February 2013.
I am then told in early April 2013 that the voucher had been posted on 2/4/13 but as of 14/4/13 nothing has been received and there are now no replies to emails, facebook messages etc.
In addition, when answering survey questions there is a greater than average (compared to the other 5 on line survey companies I use) chance that you will be screened out of a survey but after answering several questions and at times almost at the end of a survey.
I would suggest avoiding any contact with this company.

Read full review of Valued Opinions and 4 comments
Update by stekmer
Apr 30, 2013 5:58 am EDT

The latest excuse for not sending my 2 x $20 vouchers is that they were returned in the post to Valued Opinions as undeliverable. This is despite the address being confirmed and my receiving 15 other items from 12 senders during the same week that Valued Opinions say that Australia Post returned the envelope to them.
I asked for a photo of the envelope but of course this of course - was refused.
The latest delay tactics is that they have sent the vouchers to my work address - now waiting for another 28 days to receive vouchers that should take a maximum of 3 to 4 days to receive.
Don't waste your time with this company - there a lot of honest and reliable companies with better rewards programmes than this deceitful lot.

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Hazel A.
Guildford, GB
Jul 25, 2013 2:56 pm EDT

Avoid this company! Their support department is abysmal - they just lie and tell you your email server is "blocking" their emails so they can't send you the voucher codes. Only getting it sorted now after 6 weeks and complaining to their parent company Research Now.

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lucila terashima
, BR
Apr 29, 2013 8:56 am EDT

nodificaçâo a taggued .nao recebi ate o presente momento o vouchr prometido por vcs . esperando uma resposta urgente .

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lucila terashima
, BR
Apr 29, 2013 8:54 am EDT

nodificaçâo que ja por diversas vezes me prometeste voucher e nunca eu recebi nada ate o presente momento . porrisso peço que entre en contato comigo no meu email informado aqui .jterashima@hotmail.com . obrigada

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Valued Opinions
London, GB
Apr 29, 2013 8:35 am EDT

Hi Stekmer, we are sorry to hear that you have experienced a delay in receiving your gift vouchers. Please note that when a replacement voucher is issued for you, the delivery can take up to 28 days. If you require any further assistance please contact us via the Contact form on our website http://www.valuedopinions.com.au/contact-information/ so that we may help you further.

Regards,

The Valued Opinions team

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11:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Valued Opinions Online surveys

Valued Opinions have been giving their Online Surveys Members to complete on line Surveys and as you get to the end of the Survey the Survey you happen to be participating in automatically is Finished and Closed which on their website it states in the Terms and Conditions that if a Survey has been Closed or has reached it's target of research than rewards do not have to be paid.
Valued Opinions in the last 25 Surveys I have completed 13 of them were closed when I had almost completed the Survey it always gets to 94% of the Survey and then Closes. The last one I just completed told me that it would take 25-30 minutes to complete but it actually took me nearly an hour to complete then they closed it.
Not far I rely on the Vouchers that they give to purchase food so they are taking food from out of my families mouths. Not fair

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stekmer
Glenside, AU
Apr 13, 2013 8:51 pm EDT
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I have also had very negative experiences with Valued Opinions. Reward vouchers claimed in November 2012 have not arrived and when questioning this I am told that the replacement was sent in early February 2013 but on asking again in March 2013 I am told the voucher was ordered but not sent. Then I am told in April that the voucher had been posted on 2/4/13 but as of 14/4/13 nothing has been received and there are no replies to emails, Facebook messages etc.
I would suggest avoiding any contact with this company.

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CookieBabyK
Burbank, US
Jan 04, 2013 6:32 am EST
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I have completed surveys dating back to Sept of 2012 that they
have not credited me for
I have email probably 30 times with no response
Its discouraging
and I have called and left messages
Today I did a survey that took me 2 hours to complete
probably for only $2. Pitiful!

I am very frustrated with them
and dont know what to do

Sad~

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ValuedOpinions
Sydney, AU
Jan 02, 2013 5:10 pm EST

Hi There,

We are sorry to hear of your issues with our surveys.

If you can email us at enquiries@valuedopinions.com.au with your registered email address and the survey number of any surveys you have had issues with then we will certainly look into this.

Thanks

The Valued Opinions Team

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5:50 pm EDT

Valued Opinions I think its a fraud and the company should be shut down as soon as possible

I have completed the required number of online surveys provided by http://www.valuedopinions.co.uk/ to earn cash. The website has a policy to redeem the cash earned into a voucher of any desired company. I have asked them to send me 2 vouchers for more than 2 months now. I have mailed them but they don't seem to respond. In-spite of asking them to redeem my vouchers hundreds of time, they have turned deaf ears to my mails. Please do not use the service as I think its a fraud and the company should be shut down as soon as possible.

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enjoy>>>>>>
, ID
Feb 13, 2012 10:28 am EST

i m i love...love is real life

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Shaun Gisbourne
Ramsgate, GB
Dec 12, 2011 4:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

According to the Terms and Conditions with this company you have to be resident in the UK. Perhaps this is why you're getting no acknowledgement. That said, the company should have picked up on your residential situation and emailed you to advise that you'd never qualify for any rewards.

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2:31 pm EST

Valued Opinions You spend 30min on their surveys and they kick you off and say you don't qualify without pay

This survey site promises payment after 28 days of completion of their survey, they may take up to 3months to pay If at all. You spend 30min on their surveys and they kick you off and say you don't qualify without pay. They are dirty cheats, and I know that there are more people out there that have been scammed by their organization. I wish it were possible to get a class action law suit against these companies that make money off of the public but wont pay you for your services as promised! This is a lousy company, It took me 6months to get $20 with them & If they send you one payment you have to fight them every step of the way to get any monies owed to you.

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stephentung
Petaling Jaya, MY
Nov 25, 2023 4:15 am EST
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I was trying in vain to make a redemption in Malaysia but it states that QSB0303-17. I do not understand this and I shall be much appreciatemif you can assist me. I have been trying to make a contact in Malaysia but of no avail.

Thanks

StephenTung

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P Prakash
, US
Oct 20, 2022 6:27 am EDT

hi

i just planned to join in the survey when i started to create a account i found that the human verification is not working.i created a account without clicking the human verification option.

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Damian Mefistófeles
, US
Feb 28, 2019 6:01 am EST

How can I communicate with you by whatsapp or facebook to teach them something very important will be solved

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arturitooto
, US
Feb 25, 2019 10:06 am EST

excellent

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