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3.5 242 Reviews

Intelius Complaints Summary

152 Resolved
90 Unresolved
Our verdict: With a good resolution rate, Intelius generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Intelius reviews & complaints 242

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3:33 pm EDT
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Intelius - how to get a refund for bogus charges!!!

I submitted a complaint last week here because while reviewing my bank account statement I learned that I had been charged $19.95 a month for 3 months after I purchased an address look-up from Intelius. The look-up only cost $0.95 but they subscribed me to some service without my knowledge or permission and charged my debit card every month without any...

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6:11 pm EDT
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Intelius fraudulent charges

I clicked on a service that was offered at $.95. They charged me $4.95 and then subscribed me to some service call 24 Protect Plus. I did not subscribe to this...never heard of it. This is out and out fraud and these people are thieving ###.

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2:24 pm EDT
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Intelius failing to use public records

Intelius provides the ability to find people based on "public records, " so it claims. However, when I wrote Intelius about not using public records to correct their information, I never received a response and the errors were never corrected.

Other people finder websites began using the Intelius web results as well when they were incorrect.

As a result, my husband's ex-wife is listed as a relative as mine, and is also listed as living with me. I, however, am the original owner of my home as I had it built.

Because of this gross error, I received constantly harassing phone calls about my husband's ex-wife not paying her bills. They set the calls up on automatic calling so a recording picks up and then you have to call them back. Even after I call them back, they make a note that she is not a resident, but keep calling anyway because they have no other address for her even though I live in Virginia and she lives in South Carolina.

How can I get Intelius to correct their records using actual public records. My husband's ex-wife has never even lived in my city let alone my house, and she is definitely not a relative of mine.

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9:11 pm EDT
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Intelius Fraudulent Charges

I received a charge for $19.95 from INT*IDProtect on my account that was not authorized. I went on there website www.intelius.com and found that I had paid for a phone number .99 cents and they automatically started charging me $19.95 per month. I had to "suspend my services" and hopefully it will stop. This is a prime Class Action Law Suit!

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donreid101
, US
Jan 01, 2010 9:48 am EST

I have no idea how and why they began charging my credit card $19.95 per month. They must have some kind of trick. To the best of my knowledge, I never signed up for the service but somehow they managed to start charging my account. I will call them to try to get back my 7 months of charges, but judging from other complaints, I anticipate resistence and may have to sue.

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INT*IDPROTECT FRAUD
Fort Atkinson, US
Jun 12, 2009 1:15 pm EDT

I received an unauthorized charge to my visa check card from INT*IDPROTECT in the amount of $19.95. When I called the phone number on my bank statement there was never an answer. When I searched the name on-line this is the only page I could find and as you can see it is of people comlaining of the same thing happening to them.

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RA MCCORMICK
, US
Sep 03, 2009 7:11 pm EDT

I FOUND AN UNAUTHORIZED CHARGE ON MY CREDIT CARD DATED ON AUG16, 2009 FOR INT*IDPROTECT.

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joann julian
Annapolis, US
Aug 28, 2009 4:14 pm EDT

unauthorized charges on my visa debit card . did not sign up for any such services.

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L PRIDEMORE
lakemoor, US
Aug 17, 2009 5:44 am EDT

UNAUTHORIZED CHARGES

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RMerone
Brooklyn, US
Jun 18, 2009 8:02 am EDT

I did not authorize a charge of $19.95 .

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Ann Marcus
Cartersville, US
Aug 15, 2009 11:16 pm EDT

The $19.99 has been taken out of my bank account more than one time. I have no recollection of authorizing this company to draft this from my account each month. Please refund my money.

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Ronald M
Semmes, US
Aug 01, 2009 8:43 am EDT

there was an unauthorized withdrawal to my debit card and cant get anyone on the phone using the number on my bank statement and i want it fixed.

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Dr. Max HIgh
Ft. Wayne, US
Dec 25, 2009 11:18 am EST

On December 24th an unauthorized withdrawal of 19.95 showed up on my bank statement. I did not make that charge, nor have I even heard of this company before this happened. This caused an overdraft of my checking account.

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mashinggrapes
Fuquay-Varina, US
Sep 29, 2009 11:45 am EDT

I recently wrote a reveiw on a charge of $19.95 on my checking account each month. I finally found out what company (other than INT*IDPROTECT MNTR SVC) REALLY is! The actuall company is INTELLUS. This is a people seach engine. If you ever go to this site and pay to find a lost loved one this company automacitally signs you up for this fake PROCTECTION program. I called [protected] and spoke to "Angela" she stated I agreed to this "Protection Plan" when I was on their site! NOT TRUE! I never signed up for anything on this site other than the one time of looking up a lost relative. She did give me a confirmation number and a one time refund, so she said. I am waiting now to see if this is for real.
Good Luck,
Teresa Hyatt in NC

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6:23 pm EDT
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Intelius rip off

A Google search for a particular individual led to a link to Intellius.com for information about that person. Intellius correctly identified the individual's name, age, and city of residence, then provided another link for additional criminal background information about the individual--which cost $29.95.

I clicked on this link to buy the criminal info, entered my credit card information, and received the supposed report of the criminal background information for the person whom Intellius had identified by name, age, and location in the previous screen.

However, the information in the Criminal Report was NOT for this individual! It was for someone 20 years younger with a similar name...

I called Intellius to report this problem and request a refund. Intellius informed me that I should have entered the person's age on the order screen. I told Intellius that on the order screen there was NO PLACE to enter the person's age; and Intellius itself had already identified the person's age on previous screen...

I further explained that Intellius, in accepting the fee, had contracted to give correct information--not incorrect information, and that I was entitled to a refund. The representative refused to give a refund and hung up the phone.

BIG RIP-OFF! BIG SCAM! AVOID THIS COMPANY!

THEY SHOULD BE SHUT DOWN.

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Intelius hidden sign up id protection

I tried looking up an on yahoo people search and forwarded to Intelius who offered to give it to me for $1.95. I paid and get the email address but it was not current

I complained online and tried to get a refund but that never happened. I let it slide. 7 days later I get a charge for ID Protection for $19.95! I called as I knew nothing about subcribing to ID Protection and they WON'T REFUND on my so-called 7 day trial. They said that no further charges will be made. I hope not.

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generalnotsew
Gallatin, US
Aug 03, 2009 12:23 pm EDT

Do NOT accept anything less than a full refund! I demand you call them back and get harsh with them. They know what they are doing. They tried to tell me no refund then I told them about all the fraud complaints of them stealing money. They agreed to give a full refund immediately with no argument. Call them back ASAP and tell them you already know about their fraud.

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5:19 pm EDT
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Intelius scam

I have tried to connect by phone for two days. after waiting 15minutes a person answered. He said he could not help me he would switch to a person that would. that person never answered.

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Valerie
Valerie
, US
Jun 16, 2008 9:31 am EDT

Got charged for a service I didn't sign up for. Spend lots of time on the phone to straighten it out. Almost 2 months of unanswered calls and emails only to be told today via email from intelius customer service to "*** IN A SHOE". I asked why he was so rude and was then told "THAT IS WHAT IN OUR MANUAL. Yup, no joke, copies of the email will be mailed, emailed and faxed to anyone important I can find in that company. I am just shocked! People work in the customer service industry and have no customer skills. I'm tired of them getting away with it. They ruin it for the people who work hard to make customers happy and for us customers who PAY for their services!

Valerie
Valerie
, US
Jul 14, 2008 9:29 am EDT

I ran a report on myself. I lived in the area 60 years. They have no report or any other reference on me. They will not refund. I will contract my credit card and issue a complaint. They are a scam. Do not use them as they are multi-teared scam system making you pay for more services thinking you will get your information if you pay the added price. Scam...!

I don't know if other companies can provide this service. It is good to run a background search when you are constructing a resume. But, you need to deal with a proper company which isn’t a scam, if there is such a company. I tried another company and they also are a scam. Good luck.

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ron hutchison
,
Oct 08, 2008 10:16 am EDT

The whole thing is a scam

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nancy parker
kaufman, US
Dec 08, 2008 11:29 am EST

12/08/2008

Authorized $ 2.95 for a people search and was charged $19.95 for two months and also was signed up for At Home Rewards. And was also charged $19.95 for that. I cancelled my check card so this should stop them from getting any more money out of my account. Had to call twice to get them to cancel both the People Search and At Home Rewards. Something needs to be done about these people. I'm on a fixed income and this hurts.

reveloves@yahoo.com

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Galina
, US
Jan 15, 2009 9:56 am EST

The pretent to help you out, they have the information but they will charge usa monthly fee without you noticing/or accepting and if you decided to accept a disct amount you will be enroll and other things for additional charges of $19.95 per subscription and an additional $19.95 a month until you notice. Oh and neither company will give you your total refund only portion of it. I called them both and they have an attitude when answering the phones and they would not give you more information than "Ican only refund you one not both charges".

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Alan
, US
Mar 23, 2010 9:56 am EDT

I called the telephone number provided by my credit card company. After about a three minute wait the representative told me how I agreed to the Ident. add on during my one information search (which did not provide any usable information). When I said this to the representative, he said that is what you get for .95 cents. How Professional. I had not rec'd any email or information, just a charge for $19.95. I asked if there were some sort of box that you checked to agree to accept the monthly add on, but I was told that I had a choice of paying .95 cents which is 51% off or $1.95 full price. I selected the .95 cent price and that automatically enrolled me in the monthly program. So had I selected the 1.95 service, I would have saved $19.00 hmmmmm. Sounds strange to me. I feel this is a scam and if they are providing a true desirable service, they would not need to stoop to such a low level to obtain customers and membership/subscription.

Provide a desirable service and you will have happy customers. Scam them into being charged a monthly fee and you have people like myself posting on every possible place to report the poor business ethics of this company.

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Calvin
, US
May 10, 2010 4:02 pm EDT

This is a scam. I paid $28.00 for a report and can't access the info unless I first agree to a monthly payment? This is pathetic. I paid for a report - where is it? They took my money but did not deliver. They want me to agree to pay them $20 a month, automatically removed from my credit card, before I can see the report a already paid for. I should have googled Intelius first before I tried to do business with these idiots. I have canceled my account with them and hope they don't try to steal any more money from me.

By all means - avoid these crooks.

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Mike H
, US
Aug 11, 2010 6:30 am EDT

Don't use this company's telephone check service it's nothing but a scam. I did 3 telephone number inquiries at $4.95 each and got 3 one word returns back that was suppose to be subscriber information. By their rules you don't pay unless they find something and I guess making up a word and sending it to the customer "is something". There is no similarity between what is shown as a sample report and the return that you get. When I asked about the poor service delivered I got a "kiss off" form letter. DO NOT USE THIS COMPANY!

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Mmonkeys
, US
Jan 25, 2011 5:48 pm EST

I thought I was looking up a number for 95 cents instead they charged me $19.95 for a membership and another $19.95 for identity protection. I did not authorize any of this and they will not refund my money. When I called to to deny purchasing, Intelius would not refund my money and then got very defensive when I asked them if this was a scam. Now I am out forty dollars for looking up one phone number. Visa would help me either. This company is a scam. BEWARE I am going to report them to my state's attorney general's office. That probably won't work either.

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Kevin G
, US
Feb 14, 2011 4:43 pm EST

Intelius is a SCAM. I just discovered they have been charging my card 9.95 for the past 5 months and I never signed up for there service. I called and made a complaint and she said all she could refund was 2 months. I will not stop harassing, posting, blogging and will even bring them to court if I have to. I will not rest until I get all of my money back and either shoudl anyone else. After all the reviews I have seen I cannot believe that they are getting away with this. The woman on the phone was rude and told me that her manager does not speak to customers and had the nerve to also say that her agents do not make mistakes. UNBELIEVABLE!

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9:35 pm EDT
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Intelius do not use this service!!!

DO NOT USE INTELLIUS.

THEY DO NOT PROVIDE YOU WITH CURRENT RECORDS.

YOU CAN'T GET ANYONE AT "CUSTOMER SERVICE".

THEY ARE ONLY OPEN FROM MON-FR. 9 - 4:30 P.M.

THEY DO NOT CONTACT YOU FOR AT LEAST 3 DAYS AFTER YOU HAVE PAID THEM, THUS THE 3 DAY LEGAL LAW THAT REQUIRES AN AUTOMATIC REFUND WOULD HAVE PASSED.

YOU HAVE TO GO THROUGH HELL TO GET A REFUND...IF YOU EVER GET ONE THAT IS.

NOT A REPUTABLE COMPANY. THEY SHOULD BE SUED.

SUSAN B.

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Intelius didn't sign up for product

That is absolutely absurd. I never authorized such a transaction and it's quite sneaky how your company operates. I'm well aware of all the complaints you've had towards your fraudulent company. I'm also well aware that your business operates under all sorts of "guises' of companies all linked to one, who do not provide any kind of service except for ripping people off. I'm an attorney and will take necessary precautions, if I"m not refunded my money with the utmost promptness and taken off your monthly billing list effective immediately. I have more than enough information against "Intelius", to make some really large waves. Proceed with Caution.

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jdd0211
, US
Sep 16, 2009 5:47 pm EDT

what did you do - i have the same charges for months now...

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Intelius intelius

Intelius is conducting a massive fraud. I used their service one time to find a high school friend, which cost me $2.95. However they started billing 19.95 a month for their Intelius Identity Protect subscription. Unfortunately I get a lot of junk mail, therefore I never noticed the cheerful email I got from Intelius regarding my subscription to their service, which I never subsribed to. Even in this email they never mention anywhere that there will be a monthly charge. Intelius is a total scam. The operators/owners of this company are basically conducting a systematic fraud of innocent consumers. I had written to Intelius in March regarding this matter, and I requested a full refund for all the charges made to my credit card. Unfortunately they have not even bothered to write back or even acknowledge that they got my mail. On their website there is no way you can cancel the service you never ordered from them. They don't even address the issue of closing your account in their FAQ section. I can;t believe the fact that these guys are getting away with this, despite the fact that they have duped thousands of people.

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Billy Eller
Virden, US
Aug 18, 2011 6:35 pm EDT

Used site for a one time charge of $2.99. Site said it was a one time charge, they are now charging me $19.95 a month. As soon as I used it the first time, I sent them an e-mail stating I did not need or want their service beyond that one time and to not make any further charges to my credit card. They have now charged me twice. How do I stop them?

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Nick
,
Dec 01, 2008 12:14 pm EST

I had used your services to inquire about some information some months ago, but I did not realize that I get charged $19.95 every month since then. I spoke with my bank and was informed that I have been charged for the past 6 months and I feel that I should be refunded for something that I didn't know about or use

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Jennifer34543
West Orlando, US
Jul 07, 2013 5:18 am EDT

INTELIUS BACKGROUND CHECKS:
Their background checks all contain inaccurate information. Once you pay for a single report Intelius records your credit card information and will start charging you $20 dollars each month. EVERY SINGLE MONTH ! Unknown to me I thought I was paying a one time fee of $2.95. I was very upset when I called Intelius and they informed me that I signed up for a monthly subscription. I never signed up for anything. I just wanted a single report. Getting them to stop the recurring charges on my credit card was a complete headache and they will not refund any money to me nor will they credit my credit card. So, I lost over $100 for a report that I thought would only cost me $2.95.

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Jennifer34543
West Orlando, US
Jul 07, 2013 5:07 am EDT

INTELIUS IDENTITY PROTECTION IS A FRAUD:
This company is a total scam. All they want is your money. They will not protect your identity nor your credit report file. They will instead take your data and sell it to the public. They are not a credit reporting bureau such as Experian, Equifax or Transunion. Therefore, they do not have to follow the FCRA law. Be very careful ! Do a Google search of Mr. Naveen Jian as he is the CEO of Intelius. The guy is a total scam and throughout his entire life has been involved with fraud and many lawsuits against him.

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lou f
, US
Dec 24, 2012 2:57 pm EST
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I also missed the box that said they will charge my card $49.95 for a service. So I called the customer service number...had to call it twice as it disconnected on the firs try. I now have a confirmation number that the charge will be refunded in 507 days. I will post more if this does not happen. I would be interested to know how much sales income is generated by customers missing the "we have charged you account" without specific authorization (charging automatically).

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Davidoff22
Ada, US
Jul 08, 2012 3:04 am EDT

Why would Intelius charge my credit card after they refused to accept it due to general decline prompted by its automated processing system. We all should take them down through legal action and that way the owners would be sent to jail for a very long time. Hence, it will serve as a deterrent factor to other similar companies who enjoy ripping their customers apart rather than keep to the norms.

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cr124
Fairview, US
Apr 28, 2012 10:10 am EDT

See above, this was my complaint, I just did not register yet.

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cr124
Fairview, US
Apr 28, 2012 10:08 am EDT

This company is a complete scam, the people that work there DO know what they are doing, and they are taking advantage of businesses and individual persons. I did the OPPOSITE OF ALL THE ABOVE. I signed up for credit protection and monitoring, and fraud protection. I used to own a business 3 years ago, and recently needed to see if the business name was still listed in the online Yellow Pages (( which it was!) But on one of the sites, underneath the ad of my business name, there was a reference to my own personal name, saying go to Zoominfo.com for personal background info (paraprase)...by Intelius. I had NO IDEA I was signing up for a company that told me they were protecting my identity, and then giving away my personal information and identity info at the same time they were supposedly protecting it. After I gave them my social sec number etc, they use it against me! Do not sign up for this company anyone! cr123

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Grrr25
, CA
Dec 30, 2011 9:41 pm EST
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[protected] or Identity and Credit Protect COMPLETE Fraud.
This is a scam. I had to search a few people in order to fill out a job application (government jobs need the last 10 years of everyone you have lived with, worked with, etc). I decided to take advantage of their "7 day trial" in order to finish my application.
After I finished my searches I cancelled my account...so I thought.
I followed their instructions and did as I was told. I received an e-mail of cancellation..
Two days ago I was charged $19.95. I just called their customer service and was told that when you sign up, you are supposedly signed up for 3 other services! And if you don't cancel all three, you will be charged $19.95 every month! WOW. I, still very calmly, said I was never notified of this multiple membership...not even by e-mail! And she told me that when you fill in your e-mail you give them the right to sign you up for all 3.
In short, this is a scam. DO NOT sign up for ANY free trials. These are the sort of people that will ALWAYS have a gimic. DO NOT try [protected] Int* Intelius Sb (also known as Identity and Credit Protection).
FRAUDS.

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Grrr25
, CA
Dec 30, 2011 9:31 pm EST
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Identity and Credit Protect COMPLETE Fraud.
They will try to take your money even after you cancel!
This is a scam. I had to search a few people in order to fill out a job application (government jobs need the last 10 years of everyone you have lived with, worked with, etc). I decided to take advantage of their "7 day trial" in order to finish my application.
After I finished my searches I cancelled my account...so I thought.
I followed their instructions and did as I was told. I received an e-mail of cancellation..
Two days ago I was charged $19.95. I just called their customer service and was told that when you sign up, you are supposedly signed up for 3 other services! And if you don't cancel all three, you will be charged $19.95 every month! WOW. I, still very calmly, said I was never notified of this multiple membership...not even by e-mail! And she told me that when you fill in your e-mail you give them the right to sign you up for all 3.
In short, this is a scam. DO NOT sign up for ANY free trials. These are the sort of people that will ALWAYS have a gimic. DO NOT try [protected] Int* Intelius Sb (also known as Identity and Credit Protection).
FRAUDS.

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Intelius privacy violation

I have been listed in google search with Intelius that my personal information can be searched, e.g phone number, address, etc. How did they get this information? My telephone number is private and I certainly do not want to give out my address on the internet. This company is violating people's privacy to make a few dollars. This is not acceptable.

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matlock1981
Tulare, US
Nov 18, 2011 4:16 pm EST
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Ever heard of a phonebook?...lol

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enanocomplaint
Eugene, US
Jan 05, 2011 1:15 am EST

The Census-online link posted above is NOT related to the US Census Bureau. It's a 3rd party search endorser.

This is from that site's ABOUT page: "We are not affiliated with, endorsed by, or connected with the U.S. Census Bureau or any other government agency in any way."

Long Duck Duong
Long Duck Duong
Salt Lake City, US
Dec 29, 2010 7:34 pm EST
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This is sad and problematic. Someone need to stop this, it is insane. If someon wants to black mail you all he has to do is pay.99 cent to intelius to find out your relatives info.

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Rabbi Gross
Fort Smith, US
Apr 18, 2010 2:36 pm EDT

I couldn't agree more.
If you go to the US census site and look under your name (e.g. http://www.census-online.us/search/Last, First ) it lists what it finds for that name.
If you then click on one of the "FOUND" links, it takes you to an intelius.com site list for that name.
Does the US Census data get collected, processed or shared with Intelius?
Why does an official US Census site link to Intelius?
I wonder...
Also makes you wonder (or not) why folks are reluctant to fill out the US Census when you are required by law to provide this information and the next thing you know it's accessible on the internet in a time of increasing identity theft...

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Intelius unauthorized withdraw (and how I got my money back!)

Back at the end of May I had gone to Intelius.com to use their services to search for a family member. I paid around $3-$5 for the information that I was looking for and wasn't really impressed with the results. Anyways, come the middle of June my husband and I log onto our bank account and see that $40 was taken out of our account by two separate business; one of them being ValueMax and the other being a identity theft protection program. After doing some research we discovered that these two businesses were in fact sub-businesses of Intelius, and that upon paying for my information I apparently agreed to become a member for their services and had a 7 day free trial, neither of which I knew of. I first called ValueMax, and I assume that they receive tons of complaints regarding this issue since I had no problem receiving my refund. However, when I called Intelius (and waited nearly 45 minutes to speak with someone) to dispute the charges regarding their identity theft protection program, I was told that I would not be receiving a refund because I did not cancel my subscription within the 7 day trial period. I asked them "How is it possible for me to cancel a subscription that I apparently signed up to be a part of when I had no idea that I was signing up for it? And if I were a so called member then why did I not receive an email notifying me that my free trial period was ending?" (of course they're not going to send you an email warning you that your trial period was ending, because that's how they scam you and steal your money!) After going in circles with their droid-like representative, I stated that I was going to file a complaint with the Better Business Bureau AND write to their complaints department regarding how they handle customer service (okay, I bluffed, but still!). So, right after I got off the phone with Intelius I went straight to the BBB website and wrote a very lengthy complaint with strong supporting facts about why they should refund me my $20 and how they are running an unethical business and building their company on stealing people's money. Well, within 24 hours I received a notice from Intelius stating that I would receive my $20 within 2-3 business days, and then the next day I logged onto my bank account and what do you know, I got my $20 back :) So basically, if you want your money back file a complaint with the BBB and threaten to dispute the charge even further. They would rather lose $20 than waste more money and time on fighting your dispute, so it's worth making a big stink about it and sticking it to the man ;)

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Intelius scammed!

Intelius is nothing but a scam and should be put out of business! After being charged for services which I did not authorize through their affliate Valumax 123, I researched and founf many, many complaints. I only wish I would have had the sense to do my research first! Please do not fall for anything these people promise you. For $4.99 I received nothing on a reverse cell phone search. After I disputed the charges they "graciously" refunded my $4.99, only to charge my credit card $19.95 for services from their affliate ValuMax 123. BEWARE OF SCAMMERS! It will now take 1-3 business cycles to clear the charges from my account; and I have yet to reach anyone in Intelius or Valumax.

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redcneckmike586
Greenwood, US
Aug 10, 2009 8:47 pm EDT

INTELIUS -VALUMAX123.COM

I TOO HAVE BEEN RIPPED OFF BY THIS COMPANY CHARGING MY CREDIT CARD 24.95 ON 8-6-09 AFTER TALKING TO THEM FOR 7 MINS. THEY ARE GOING TO GIVE ME MY MONEY BACK AND STOP THE ACOUNT.. THERE IS NO REASON FOR THEM TO KEEP CHARGING PEOPLE THAT KIND OF MONEY I ONLY WANTED THE 4.95 SERVICE AND I HAD ALREADY PAID THAT AND NOW THE CHARGE ME 24.95 TO KEEP THE ACOUNT OPEN. AINT THERE A LAW AGAINST THIS .

THERE LOSERS ANYWAYS

Greenwood
Arkansas.

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Julius Berry
Huntington, US
Jul 26, 2009 4:13 pm EDT

INTELIUS - VALUMAX123

This company charged my debt card 19.95 for services I did not get or know about. I called the toll free number that was given from my text message fron my bank and it said that I have been charged for serviecs I authorized two months ago on a search from Intelius that cost about $10.00. I called the number it asked me to put in my credit card number or member number. I got the member number and put it in, the automated system says that it does not recognize that number. I WAS SCAMMED! I AM CALLING MY ATTORNEY!

Huntington
New York

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ClassAdvocate
, US
Jun 17, 2009 6:24 am EDT

I am amazed at the number of complaints about these companies. Here is a link to pending class actions for similar types of internet problems. I will post if any law firms begin investigating your specific companies.

http://www.classadvocate.com/?direct=y&category=product&product_root%5B%5D=406

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Intelius - unauthorized charge

I just opened outlook to check my email, and this is one of my messages: Dear Frank ****, Thank you for using your PayPal Debit Card for your payment of $19.95 USD to INTELIUS SUBSCRIPTION [protected] WA. Please log in to your PayPal account and view your transaction history for more information. Sincerely, PayPal I NEVER SUBSCRIBED OR PURCHASED...

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Intelius wanted 24 hour pass and ended up with month's subscription and protection fees

I signed up for a 24 pass with INTELIUS for access to people search for a high school reunion.
I ended up with the fee for the 24 hours, 14.95; a month's fee, 19.95, and 24 protectionplus123 for 19.95.
None of these extra fees were clear on the original sign up.
When I received an email regarding my monthly membership, I called the number on the email immediately and cancelled the membership. They claim they never received that call.
This is a scam and I would like my complaint published to warn others about this scam.

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Intelius unauthorized cc withdrawls

I recently used a website company called Intelius to do some reverse look up checking. The cost from Intelius was $4.95. I used my credit card to pay for this. The next month when I recieved my back statement. There was an unauthorized charge from ValueMax for $19.95. I have since contacted the bank, and they are reversing the charges. And I have also reported this to the Texas State Attorney Generals office. So consumers out there should be aware that Intelius and ValuMax are working together. Or they are one and the same, scamming people for their money.

Rosa Medellin Hernandez

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Intelius charged w/out my consent

they charged my credit card $19.95 w/out my consent. i never subscribed to them. i want my money back or they need to pay my credit card ASAP!

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Intelius fraudulent charges to cc

A company named Value Max, FRAUD. My April'09 CC statement reflected 3 fraudulent charges in the amount of $19.95 - two charges from Intelius and one from ValueMax. Must be a joint scam! When I called ValueMax he would not give me any information about the company unless I gave him my CC number and email address. Cancelled CC and referred my complaint to their SIU department.

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Intelius unsubscribe

I want to unsubscribe from your company! I have been overcharged and Im overdrawn. This is an unethical thing to do to somebody. I want my name off of your site! Jennifer clenney

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Intelius the rip off just keeps going

I have previously written a complaint about Intelius and Value Max but the whole story just keeps getting worse.
After I had found that after using Intelius to try to help find an old friend (which was also a bust since the report had old and unusable address for them) I now have been charged my second unauthorized charge fro a service I not only didn’t sign up. What is worse is I answered NO when the popup give the option on the web site.
Without my permission I had been signed up for the Intelius Identity Protection Plan at 19.95 a month. What is really bad is they should be reporting on themselves and their sister company Value Max as companies that are ripping off your bank accounts.
Buyer Beware when it comes to using Intelius because you will have unwanted services add to the service you thought you were getting.

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