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2.2 47 Reviews

ValoreBooks Complaints Summary

14 Resolved
33 Unresolved
Our verdict: Engaging with ValoreBooks, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:31 pm EST
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ValoreBooks fraud of 15000$

VALOREBOOKS CAN EAT YOUR MONEY!BEWARE!

I AM SELLER ON VALOREBOOKS.COM AND HAD 5 ACCOUNTS WITH THEM FROM 2009.THEY PAUSED ALL MY ACCOUNTS AND STOPPED MY PAYMENTS.AFTER CONTACTING 50 TIMES THEY RESPONDED AND HOLD MY 15000$.I MET WITH AN ACCIDENT WAS IN HOSPITAL FOR 7 MONTHS IN CRITCAL CARE UNIT AND HAVE NO MONEY AND BUSINESS TO SURVIVE MYSELF.I ASKED THEM FOR MY MONEY AND THEY SAID WE HAVE ALREADY PAID YOU.BUT WHEN I TOLD THEM I WILL CONTACT MY LAWYER THEN THEY MADE ME THE PAYMENT BY CHECKS FOR 9000$ AND THEY SENT ALL THOSE CHECKS TO MY EARLIER ADDRESS BECAUSE I MOVED TO THIS ADDRESS 8 MONTHS AGO.I TOLD THEM TO SEND ME THE CHEQUES AT MY NEW ADDRESS BUT THEY REFUSED AND SAID WE WILL NOT ISSUE CHECKS AGAIN .GO TO YOUR OLD ADDRESS AND FIND YOURSELF.

SAME SITUATION HAPPENED WITH TEXTBOOKSRUS AND ECAMPUS BUT THEY PAID ME AND RESPONDED ME VERY FAST TO MY NEW ADDRESS.WHEN I CONTACTED DIRECTOR OF SELLING HE SAID THIS IS HOW WE WORK AND THESE ARE OUR POLICIES.

THIS IS A BEWARE FOR ALL THOSE SELLERS WHO ARE SELLING THERE BOOKS ON VALOREBOOKS.THEY HAVE NO COMMITMENT OF PAYMENTS AND DON'T GIVE TRACKING WHEN THEY PAY YOU BY CHECKS.I WILL CONTACT MY LAWYER NOW AND SEND A LEGAL NOTICE TO THEM BECAUSE ANYONE CAN CHANGE HIS ADDRESS, EVEN BUYERS CHANGE ADDRESS FOR THEIR SHIPMENT.I SOLD ON AMAZON, EBAY, AND OTHER BIG WEBSITES BUT THIS WAS THE WORSE EXPERIENCE I HAS WITH VALOREBOOKS.COM

THEY USE YOUR MONEY AND ONLY SEND YOU WHEN YOU ASK THEM 100 TIMES.

VALOREBOOKS.COM IS FRAUD WEBSITE FOR SELLERS.

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Cicin
, US
Apr 09, 2014 4:20 pm EDT
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I have sold a book where I was supposed to receive $83.25 for. However, after waiting for some time for my check or some updates on the book status, I decided to email them (there is no number provided-I did research to get it). They replied that the book was rejected by the seller and that's it. No mention of weather or not will I get it back and when. I contact them again and asked when will the book be sent back to me. They said that it will take about 45 days (?). I emailed back few weeks later to see if the book is in transit yet. They gave me a tracking number that was mine (when valorebooks received my book) and I emailed again telling them this is the incorrect tracking number. A month later still no feedback on my status or if it was shipped. I am still waiting on their reply. I even called and the woman who answered said that she will send my request to a "higher" department that supervises these situations. Very shallow customer service...

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ValoreBooks1
San Diego, US
Feb 16, 2011 12:44 am EST

Hello Ankit_Gulati,

We understand that you are working with our seller service department regarding any outstanding payments. Our seller service team reviews seller accounts carefully to be sure they will be able to uphold ValoreBooks.com standards. Please review the ValoreBooks.com seller policies here, http://www.valorebooks.com/CustomerService.Center.Subcategory.do?CategoryId=30.

Best Regards,

The Team at ValoreBooks.com

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3:37 pm EST
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ValoreBooks return refusal

Online retailer Valore Books, calling themselves "the student's textbook marketplace", advertises books supplied by other booksellers, in my case a company called Barracuda Books. I ordered "Drug Guide for Nurses" that was advertised as "hardcover" and received a CD-ROM instead. As a nursing student, I need to carry a printed reference guide with me in the clinical setting for repeated reference, and a CD-ROM does me no good. When I reported this to Barracuda Books by email (they do not provide a contact phone number)they responded by telling me that the ISBN number for the book I ordered is for a CD-ROM, even though my printed order confirmation clearly stated "hardcover." All that I asked for was to return the CD-ROM and get the hardcover version as I had ordered, but they refused, so I disputed the order with my credit card company, and payment was cancelled. As the final insult, I received an email from Barracuda Books that said they "understand the listing may have been confusing" and "We were going to offer to ship the actual book to you but since there is a credit card dispute we will not." I now own a CD-Rom version of a book that I really need for school, but is useless in the current format. I feel sorry for any other students, especially those who are struggling with finances like I am, who are taken advantage of by companies like Valore Books and Barracuda Books.

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Aallshouse
San Diego, US
Apr 21, 2011 5:24 pm EDT
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Hello Dave,

Thank you for the review you left for Valorebooks.com. I apologize for the expereince you received, and would like to address your concerns. If you can please contact me at customerservice@valorebooks.com or call at [protected] it would be greatly appreciated. I am in the office Monday through Friday 9AM-5PM PST. I look forward to hearing from you soon.

Thanks,
Valorebooks

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Aallshouse
San Diego, US
Jan 24, 2011 8:36 pm EST
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Hello Customer,

I apologize for the troubles you have experienced. I would like to assist you further, however I need more information if possible. Can you please send me your name, email address, and order number so I can search the history and see what went wrong. I am happy to assist you as soon as I am able to get the order information. You can also contact me anytime at customerservice@valorebooks.com or the phone number [protected] Monday through Friday 9AM-5PM PST. I look forward to assisting you, and hope to hear from you soon.

Thanks,
April

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4:43 pm EDT
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ValoreBooks Sell Back Scam

I sent a sell back order to Valore Books a little over a month ago, and still no word from them. Not even a confirmation email. They assure you it takes up to 14 days to receive your package, when it's a lie. They cut your sell back price after 30 days knowing that they either won't receive the package by that time, or have received it and won't process it by then. It's a SCAM and shady. I've spoken to 4 of their representatives and they all give me the run around and tell me my order's probably lost, but I'm not buying into this AT ALL. I will be taking legal action if my check isn't here soon. This is unethical and again...a SCAM.

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Kathey O
Forney, US
Aug 09, 2013 3:50 pm EDT
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My grandson sent a book to Valore Books and I tracked it and it was received by them on May 30th, but no payment has ever been received. I used the number someone else posted on another website with a complaint of their own and was asked to leave a message which I did. I then hung up and called the National Association for College Stores. They gave me the number that is listed above. I called this number and they denied being Valore Books. They were very nice at the National Association for College Stores and it probably would not be a bad idea to call them [protected]) just to lodge a complaint. I am also going to make sure the college my grandson attends knows about their business practices since he got something and they were on their list. I am very angry given the fact that there are a lot of college students that need this money to purchase more books this fall and Valore Books appears to be taking advantage of them. It is just wrong!

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S Stokes
Newport News, US
May 21, 2013 10:41 am EDT

I sent two books to sell backs, one New, never used and the other slightly used to Valore Books a little over a month ago, and still no word from them. Not even a confirmation email. They assure you it takes up to 14 days to receive your package, when it's a lie. They cut your sell back price after 30 days knowing that they either won't receive the package by that time, or have received it and won't process it by then. It's a SCAM and shady. I have not been able to talk to a representatives I only get a voicemail telling me to leave a message. This is BS and I’m not buying into this AT ALL. I will be taking legal action if my check isn't here soon. This is unethical and again...a SCAM. Times are too hard out here for people trying to do right. But there is always someone who don’t care.

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Mccurter
San marcos, US
Jan 25, 2012 6:12 am EST
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This company completely scammed me out of my money. I returned a rented book that I did not use this semester and was sent an email to my SPAM folder that I did not notice till weeks later saying that the returned book was unacceptable due to water damage and they have CONVENIENTLY charged my stored credit card with an additional $122. They did not send me the book back which would have been another way of notifying me the condition was unacceptable bringing it to my attention they had charged my card $122..
I tried reaching their customer service representative that can only be reached through email because the number they have on file goes to voicemail everytime and they do not return your phone calls. I was replied to through email by a representative by the name Wolfgang who OFFERED to send me the book back. Now, I think that is something the company should do right away. Hence if I DID want the book back I could sell it to somebody else but now that they have waited so long, the semester has already started leaving there no students with need for this book until NEXT semester. As a student, I CAN'T have this. Students are charged, charged, and charged again for schooling, the last thing I need is a company claiming I returned a damaged book that I did not even use and have no way to prove that I did not cause the damage.
Who's to say this company isn't scamming us students out of our money and really damaging the books themselves so they can charge us and buy a new book for their company. OR who's to say the book really is damaged, they could be choosing random students to charge once a book gets to a certain used point just to buy a new one! ONE THING I AM CERTAIN, that book was returned in perfect condition and now... I am paying for it.

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Jaime82abn
Huntington Park, US
Sep 07, 2010 12:12 am EDT

Thank you guys soooo much! I was about to send some books out, but before I did, I decided to check these guys out on this website. Luckily I did. I will not be selling my books to these guys anymore. Listen to the people! 9 times out of 10 we are right when we warn people of bad business. I've been saved a few times and have also fallen victim to a company before. Sure enough when I checked them out here, they had a ton of complaints that were exactly like mine.

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Aallshouse
San Diego, US
Jun 28, 2010 12:13 pm EDT
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Hello Ambar,

Thank you for the information you provided while we researched and resolved this issue!

If you have any further questions, don't hesitate to let us know.

Sincerely,

Christina & The Customer Service Team
[protected]
customerservice@valorebooks.com

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Aallshouse
San Diego, US
Jun 23, 2010 12:29 pm EDT
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Hello Ambar,

I apologize for the inconvenience about your sell back order. I forwarded correspondence through customerservice@valorebooks.com to you to ask for additional information, and see if we can quickly resolve this issue for you.

Thank you,

Christina
[protected]
customerservice@valorebooks.com

ComplaintsBoard
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9:41 am EDT
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ValoreBooks Book Refund

Back in February, I sent Valore two separate book orders. They mail me a $35 check for all 4 books. The total for both orders was $141.50. I emailed them 03/09/10 regarding my orders. “Christina” the customer service rep who answers on the complaint board left a number for Valore, what she fails to mention is that the number is for completing orders, they have nothing to do with customer complaints, and they cannot even provide you with a supervisor. Still no response from Valore, today I will go to my local courthouse and file a small claim. This company needs to be exposed………

Read full review of ValoreBooks and 4 comments
Update by Misty_B
Mar 25, 2010 1:02 pm EDT

Christina,

It's not the fact that it didn't arrive at the same time, but the fact that I sent an email to which noone respond to, your policy is 7-10 days processing time and it has went over the time limit promised. There is also no way to contact customer serivce. The fact that I'm not the only person who has had a problem doesn't help either. It's not proper business ethic to ignore your customers especially when you owe them money.

Update by Misty_B
Mar 24, 2010 11:38 pm EDT

Your company seems to push the limits of the law. I will still pursue an offical complaint against your company. I will also see to it that your company looses their NACS membership.

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Princess sally
, US
Aug 28, 2013 7:40 pm EDT
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Is their a phonenumber you can call to get a hold of them i have no address or anything to ship any of my books back and not even on their website?

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angie03
Saint Pauls, US
Aug 14, 2010 5:59 pm EDT

Misty, I agree with you. I ordered a book on-line from Valore, it were a BRAND NEW unused book. It were $112.OO. I received the book within 5 days. When I opened my package to check my book, the book had highlighted text, badly dented and wrinkled pages and even had some sticky stuff on the front inside cover of the front inside covers. I was totally hurt. There were other bookstores on -line that had this same book for sale that were BRAND NEW for the same price. I felt used and hurt. I emailed and called Valore. I demanded a new book, in which was what I had purchased. Come to find out they had no NEW BOOKS in stock, so why did they post this book as new then? I used paypal to purchase my back and were issued a measley $25.00. This book isn't worth $50.00. Not with all the markings and wear of this book which were supposed to be new. I will never do business with Valore again. As soon as I opened the package I could look at the book and tell it were no where near new. Then when I browsed through the pages I became furious. Valore is a rip off. No one needs to do business with them. You will end up getting hurt and ripped off.

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Aallshouse
San Diego, US
Mar 25, 2010 12:03 pm EDT
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Hello Misty,

I understand that you're very frustrated, and are more than disappointed that your second check did not arrive at the same time that the first one did.

I will follow up from customerservice@valorebooks.com to make sure the re-issued second check does arrive.

Thank you,
Christina

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Aallshouse
San Diego, US
Mar 24, 2010 6:40 pm EDT
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Hello Misty,

I'm sorry you didn't get your check! We've followed up with the accounting department, and another check has been issued to you.

I hope you received the correspondence sent to you this morning from customerservice@valorebooks.com, and if you have any questions please let us know.

Thank you for the feedback, and have a good day,

Christina
ValoreBooks.com

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ValoreBooks - sell back

December 31, 2009 printed mailing label, mailed - bought insurance. Got an email confirming package delivery. Got email confirming check had been sent - for half of the amount it was to be. Got an email saying half of the books did not arrive - they were all in the same box! Have emailed three times with questions / complaints - one response saying this wa...

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ValoreBooks - fraud

I shipped books to them and received an email back that the most expensive book I had sent them was an instructors book(it wasn't I have the my original purchase invoice) and that they had recycled it.

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9:38 am EDT
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ValoreBooks 34 days and still no check

On [protected] i printed label, shipped one book. On [protected] I rec'd an email confirming receipt of book in warehouse. Today is [protected] and still no check! This was supposed to be 7-10 days, not 34 days and counting. I have saved all email correspondence between us and nothing validates the delay! IMHO their guarantee is bogus! What does their guarantee afford me if they do not comply?

Read full review of ValoreBooks and 3 comments
Update by tamoore
Jun 02, 2009 4:41 pm EDT

This is something all who have had bad service from VALORE Books needs to do!

Dear Tori,
Sorry to hear about your experience with ValoreBooks. While they are a member of NACS, the National Assn. of College Stores, this membership is voluntary. Although we do promote best business practices to our members, we have no authority over them other than declining their membership application when it comes up for renewal. (NACS doesn't "accredit" them as you seem to indicate)

However, I have passed your e-mails along to our membership department and have been told they will be duly noted in their file. If we receive other complaints that indicate the poor customer service you have experienced is a pattern, you can be sure we will consider asking them to leave our association.

Again, I understand your frustration with the delay on your refund. - Sincerely, Charlie

Charles Schmidt | Director of Public Relations
[protected] x2351
cschmidt@nacs.org

Nat'l. Assn. of College Stores
500 E. Lorain St
Oberlin OH, 44074
www.NACS.org

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span60540
Fairfax, US
Apr 29, 2014 3:36 pm EDT

Hi, I sold my books on late Dec. 2013, and Valore-books, shows that they sent out check to me on early Jan. 2014.
But, as of today, April 7th, 2014, I never receive check from Valore-books. Does anyone know how to reach out to Valore-books to get my check back?
I sent many emails to Valore-books, but, I still do NOT have my check. It's been almost 3-month.

Thanks,
Stella

As of today, April 29th, 2014, I still did NOT receive my sell-back check from Valore-books.
BE VERY VERY CAREFUL to sell back any of your books, you will not get paid.

Stella

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ankit_gulati
Jersey City, US
Feb 14, 2011 9:29 pm EST

VALOREBOOKS CAN EAT YOUR MONEY!BEWARE!

I AM SELLER ON VALOREBOOKS.COM AND HAD 5 ACCOUNTS WITH THEM FROM 2009.THEY PAUSED ALL MY ACCOUNTS AND STOPPED MY PAYMENTS.AFTER CONTACTING 50 TIMES THEY RESPONDED AND HOLD MY 15000$.I MET WITH AN ACCIDENT WAS IN HOSPITAL FOR 7 MONTHS IN CRITCAL CARE UNIT AND HAVE NO MONEY AND BUSINESS TO SURVIVE MYSELF.I ASKED THEM FOR MY MONEY AND THEY SAID WE HAVE ALREADY PAID YOU.BUT WHEN I TOLD THEM I WILL CONTACT MY LAWYER THEN THEY MADE ME THE PAYMENT BY CHECKS FOR 9000$ AND THEY SENT ALL THOSE CHECKS TO MY EARLIER ADDRESS BECAUSE I MOVED TO THIS ADDRESS 8 MONTHS AGO.I TOLD THEM TO SEND ME THE CHEQUES AT MY NEW ADDRESS BUT THEY REFUSED AND SAID WE WILL NOT ISSUE CHECKS AGAIN .GO TO YOUR OLD ADDRESS AND FIND YOURSELF.

SAME SITUATION HAPPENED WITH TEXTBOOKSRUS AND ECAMPUS BUT THEY PAID ME AND RESPONDED ME VERY FAST TO MY NEW ADDRESS.WHEN I CONTACTED DIRECTOR OF SELLING HE SAID THIS IS HOW WE WORK AND THESE ARE OUR POLICIES.

THIS IS A BEWARE FOR ALL THOSE SELLERS WHO ARE SELLING THERE BOOKS ON VALOREBOOKS.THEY HAVE NO COMMITMENT OF PAYMENTS AND DON'T GIVE TRACKING WHEN THEY PAY YOU BY CHECKS.I WILL CONTACT MY LAWYER NOW AND SEND A LEGAL NOTICE TO THEM BECAUSE ANYONE CAN CHANGE HIS ADDRESS, EVEN BUYERS CHANGE ADDRESS FOR THEIR SHIPMENT.I SOLD ON AMAZON, EBAY, AND OTHER BIG WEBSITES BUT THIS WAS THE WORSE EXPERIENCE I HAS WITH VALOREBOOKS.COM

THEY USE YOUR MONEY AND ONLY SEND YOU WHEN YOU ASK THEM 100 TIMES.

VALOREBOOKS.COM IS FRAUD WEBSITE FOR SELLERS.

M
M
mlebron87
, PR
Apr 05, 2010 5:46 pm EDT

Hello. Im from Puerto Rico and I'm another victim here. Last week (27/3/10) I tried to buy a book in VALOREBOOKS.com with my mom's credit card. They said in the message that my billing address does NOT match so I've got surprised because I typed every single letter just like in the bill. Then, my relative told me that her cred card has been frozen due to the 9 attempts I did. Now, I'm wondering if the transaction is in its course because since the last two weeks I didn't receive any single e-mail or notification with an order number/info. I already sent a message through the CONTACT US option.

This problem is increasing because I suggested this page to a friend and she had the same problem I had so I'm thinking if they recognize this problem. What can I do?

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