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Valorebooks / Book Renewed still getting charged late fee

1 United States
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I am very frustrated with this company. I rented a book for my son for the first semester and then realized he needed it for the second semester. I renewed it well before the date it was due but I have been charged a late fee multiple times. I have called and talked with several people who tell me my problem has been escalated and that I will be called back. But no one has called me back and I just got charged another late fee. This is so frustrating.

Je
Jan 14, 2016

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