Valero
reviews and complaints

I went to valero gas station this morning 7/7/08 I used my
credit card and did not even asked for a picture i.d. and then
after i used the gas i noticed that my tire was flat so i went back and got tokens. the air machine was not working so i went to the window again and rang the bell and rang the bell the lady attendant was not coming out. I waited for 10 minutes I'm already late for work, and finally i had to just use my key to knock on the door . Then, she had came out. I don't know what it is that she was doing at the back. I let her know that the machine is not working if she can give me another token bec. this happened before when i put in 3 tokens and it did not work. So all she had to do is give me another token and the machine would have worked. California law states that when we purchase gas then air and water is free. She said she did not have another token. So they only keep 3 tokens in their register? I asked her well can she give me a quarter so it can work she said no. This is not the first time that this incident happened with this lady attendant. How do I complain to the gas station owner?

I visited a Valero corner store # 4199 in Bossier City Louisiana Airline Drive Location. The clerk was Miochi Thornton. This clerk was very rude and just a plain *** I would never recommend stopping at one of these stores they need to better train theses people! I really hate dealing with these folks that wake up in the morning living from pay check to pay check so they are mad at the world well let me tell you this go get you a better EDUCATION- Ed ja ma ca tion as they say then you will be where I am until then get a life.

I'm writing this post after the worst experience I've ever had in a retail establishment. 11.06.06 I visited the Valero on FM 518 in League City. I needed to get gas and to save my cash I decided to use my visa debit card. I knew for a fact that there was money in the acct, (I had just made a balance inquiry at bank when I withdrew the cash I did have on hand). After swiping my card the pump said 'please see cashier' Now mind you I stop at this store everyday to buy a soda and my cigarettes. Everyday it is the same rude employee working the counter.

I walked in and asked him what was wrong and why did it say 'see cashier' He immediately went nuts. He told me that it wasn't his fault that I was broke and had no money. I tried to explain to him that there was money in the acct and if he could just try to run it again. He refused and continued to yell. I asked him very kindly why was he being so rude, I had cash to pay for my gas, I just wanted him to swipe my card again.

At this point there are people everywhere watching this man yell at me for no reason. Not once did I raise my voice to him. Once again, I asked why he was being so ugly to me. I shouldn't have said that because that sent him into a frenzy telling me
'ugly, I'm being ugly? every day you bring your UGLY FACE in here, every day I have to look at your ugly face.' 'GET OUT OF MY STORE!' I WAS SHOCKED!

I went ahead and paid for my cigarettes with my cash and left. I drove two stores down and purchased gas with my debit card. I'm not sure what his deal or if they get charged extra for running a card 2xs. I'm not sure. I've worked in retail and understand that they get paid very little to do what they do, but I don't feel that customers should be treated this way. A good friend of mine went into the store this morning to try to get contact info for the owner/management of the store so I could file a complaint. The employee wouldn't give her any information.

11.07.06 Went online to www.valero.com to try to find out who was in charge of this store. The once again, very rude customer service rep basically was useless. Could only tell me that it is an 'Angel Store' and she had no contact info. My feeling is if they allow these 'Angel' people use their name and gas they should have some contact info for whoever owns the store, name, phone number something.

I would advise anyone that goes to this particular Valero, don't do it.

On 5/17/2008 my son and I stopped by Valero to fuel up our dirt bikes. In the process we always fill a can or two as extra gas for the trip. On this occasion we had an empty 5 gallon can. A brand new can, clearly labeled 5 gallons, U.S... We pumped the 91 octane premium on pump # 10. We were buying this fuel @ $4.12.9 per gallon. When the pump rolled past the 5 gallon mark, then 5.2, then 5.3... I actually looked over the can to see if it had a hole. The pump continued until 6.042 gallons. It clicked off then with the nozzle pushed down into the can so had I wanted to I could have pulled back on the boot and 'topped' this can off.

I went inside to complain but keep in mind this is California and English is the second, maybe third, language here. These crooks couldn't have understood the case I was making had I had a box of Crayolas to draw them a picture. I don't know what else to do. I searched for the Dept. of Commerce division of weights and measures but couldn't find any number that dealt with this problem. Can someone help me go after these criminals. It was bad enough when gas was a buck something a gallon but now at 4 plus it really is criminal.