Vacations To Go reviews and complaints 32
Keywords
cruise refund vacation customer service experience disappointed price review rough experience trip agent ship manager options paperwork internet vacation booking communication travel insurance cancelNewest Vacations To Go reviews and complaints
4Q4GMX
I purchased this 10 day cruise on Nov 16th out of Port in California; the Travel Agent reassured me that I would get a refund if cancellation required due to COVID 19 or Vaccination. On Nov 18th, as a Non US Citizen, I am not able to travel to the US with "proof of vaccination." I called the travel agent who reassured me that he has started the cancellation of this cruise. I followed up regularly with emails, phone calls and was reassured that they were following process and waiting on a "decision maker." It is now December 6th, no emails, no phone calls, no response. I am still getting alerts on excursions and how to set up my medallion. Obviously they have done nothing! I have tried calling Princess Cruises 6x - no call back; live chat in queue for 3 hours.
I guess it is easy enough for the Travel Agent to tell me anything to get me to spend my $ but when asked to take accountability - SILENCE!
I am an AVID cruiser and am a loyal Princess Cruise member; really sad how they treat their "loyal customers."
Desired outcome: Resolution; cancel the cruise that I am not able to attend and ask that they honor what I was told by Travel Agent - Full Refund
My husband and I are avid Cruisers. ON November 16th, I booked a 10 day Mexican Cruise leaving from San Pedro, CA. My travel agent with Vacations to Go assured me that a "full refund for cancellation with anything to do with COVID 19 or Proof of Vaccination. On November 18th, I found out that as a NON US Citizen, I am not able to travel into US without Proof of Vaccination. I reached out to my travel agent that I needed to cancel due to "Proof of Vaccination." He indicated that the has already submitted the cancellation requested. I followed up with emails, with phone calls and was reassured that they are just waiting on a response. It is now December 6th, no email, no phone calls, no response. Is this how they treat the loyal Princess Cruise Customers?
I have spent over 25 hours on hold, never getting call backs from Princess Cruises, no call back from Vacations to Go. No resolution!
Sad how accommodating they are when they want our Money $$$$ but suddenly disappear when we ask them to take accountability and need help.
Wrong information given when booking
When booking our cruise we tried to get as much Information as we could before choosing who to book with, We chose to go with America to go and also let them book our air, (first time I’ve let someone book my air I usually do that on my own) Not sure where to start so I will go randomly, they chose American Airlines told me if I joined their rewards that our first checked bag would be free, not true $30 a bag two ways equals $120. Sold us on the have it all on a cruise something we’ve never done before as I am not a big drinker, told us it was free Internet on the boat, not true no Internet, I celebrated my birthday on the cruise they told me about special dining that was also included in that I have it all, they failed to tell you that it’s almost impossible to get it booked in the one you want, that should’ve been done before hand, those are 3 issues that I can think of right now, that were never resolved, we had other issues that we were able to work out on the cruise, There were five in our group everybody had issues with vacations to go, I’d probably had the fewest,
Desired outcome: I would like to be refunded the money I was out, the baggage was $120, The have it all, well it was a total waste, I think at least half of that should be refunded,
Refund runaround
Hello,
My family and I booked a cruise through Vacations to Go with Royal Caribbean for Aug 29.
Reservation Numbers: # 1332110, #1334375, #1336206
I was told by your employee Dthomas that I could cancel the vacation up to two weeks before the set sail date. At that time Covid was on the rise and the cruise line implemented covid testing for all guests several times throughout the cruise at the cost of the passenger, with a family of (7) this was very expensive. We were also receiving word that ports were closing due to Covid so my family and I had to cancel the cruise.
I requested a refund and was told by Dthomas that he checked but Royal Caribbean refused to a refund but would give cruise credit. I argued that and presented a flyer stating that we could cancel for full refund. I called again and DThomas no loner worked for Vacations to Go and I spoke with Jordon Brazil who stated she would look into the situation. She did get back to me and told me she was going to hand it off to her supervisor Jared Legoux. I waited 5/6 weeks and heard nothing from Jared. I called and he did get back to me apologizing stating he had somehow forgot about my situation but would look into it right away. I did receive another call from him in November stating that I would receive a full refund but it would take 30 to 45 days.
I notified him again Jan 20th and he apologized and stated the request for refund fell to the bottom of the pile and he would submit it now and it would take another 30 to 45 days.
I find this to be very dissatisfying and concerning. I phoned Royal Caribbean and they had very little to say but basically pointed back to Vacations to Go.
As I have told Jared, we are talking about a refund of over $9200.00, this is a lot of money for an average American.
I am asking for someone to call me and tell me that my refund will be paid out immediately. I have waited patiently however I am prepared to advise my lawyer to start proceedings. I have also been in touch with our local television station that does a "Buyer Beware Segment" and help people who have been treated unfairly. I would like to think all of this was an error and will be handled in a professional manner, I just want my money back.
Please have someone call me to let me know they heard my complaint and what they plan on doing.
Sincerely
Walter Barron
[protected]
Desired outcome: Full refund
My wife and I booked a cruise ship on royal Caribbean wonders of the sea for seven nights in the Caribbean selling out of Florida. The date we should have been saling is on November 27 to December 4. We got a cruise ship and insurance policy from Vacations to go. We had a sickness and had to cancel the cruise. Vacations to go gave us the cost of the cruise back but not the taxes and tips which is part of the cost of that cruise. That amount is almost $500. We would like that $500.I have a letter from Vacations to go stating that Royal Caribbean should have paid that policy in full Where is our full insurance policy.
Thank you
Dennis and Connie Tapp
michael97405@aol.com
[protected].
Thank you for sharing your experience with us, Mr. Barron. We're truly sorry that COVID has impacted your vacation plans. We know you were looking forward to your cruise and were disappointed to cancel.
We certainly understand your frustration over the delay in getting your refund and wish there was more we could do to expedite this process. However, we do not have your funds as your credit card was charged by the cruise line and only the cruise line can refund the charge. Vacations To Go has no control over the processing of refunds.
When Royal Caribbean implemented their new testing requirements, they offered the option to reschedule your cruise or receive a full refund. Unfortunately, when your travel counselor called Royal Caribbean to inform them of your decision to cancel, they cancelled your cruise under the Cruise With Confidence policy, which initiated Future Cruise Credits rather than a refund. Your travel counselor, D.W. Thomas, was mistakenly informed that a refund was not an option at the time.
I see that you started speaking to one of our managers in early December, and when he was made aware of the issue, he contacted Royal Caribbean to see if your Future Cruise Credits could be voided, and a refund be issued. They agreed to make this change and informed him that it would take 30-45 business days for the refund to appear.
When you emailed our manager again this week, he followed up with Royal Caribbean and found that while they did authorize your refund in December, they never initiated the process. Our manager has now verified with them that the refund has in fact been initiated, and we are being told that it should arrive within 30 days.
We apologize again that our requests to Royal Caribbean were initially processed incorrectly, and we can certainly understand why your patience is running low. Please know that we have asked Royal Caribbean to expedite your refund request, but even this takes time and your refund will not be immediate. The manager you've been speaking to will personally follow up with you. We truly appreciate your continued patience and understanding.
I have been trying to cancel my trip to the Dominican Republic /Punta Cana at the resort Ocean El Faro.
I have been trying to cancel our trip since March 2020, when the pandemic hit. When I made the reservations I took out the extra insurance so we could cancel at anytime. Stetson Arriola was extremely rude and was told I could not cancel my just because I was afraid of flying! He also stated that I WOULD NOT get a full refund and I specifically told me when I asked for insurance I did not care about the cost, but I need the 100% coverage! I have tried through American Airlines and was told I had to go through you. I know the trip is good through December 2021. Unfortunately the CDC is still restricting travel and even with the vaccine there is that new strain and as of now it is not safe. We are requesting the 2920.00 that we paid, since trip cancellation is covered 100%.
After the way Mr Arriola treated us and after booking several vacations through Vacations to go we will be finding another agency. I consulted an attorney and had him review the paperwork and he strongly recommended that we work with you first! The other issue we need to cancel our places of employment are requiring 14 days quarantine which we would have to use our sick time.
I am hoping that we can resolve this and you send us a check.
Please let us know as soon as possible.
Respectfully submitted
Vicki and Michael Higgins
Desired outcome: Full refund
Thank you for writing, Mr. and Mrs. Higgins. We're truly sorry that your trip was interrupted due to COVID-19. We know this has been a scary, frustrating and disappointing time for thousands of our customers and we're here to assist you in any way we can. As your travel agent, we will always make requests on your behalf, which we have certainly done in this case, but all decisions regarding cancellation policies and refunds are ultimately made by the resort supplier we work with, not Vacations To Go. I see that you've already spoken to one of our senior managers concerning this issue, but I will ask that someone contact you again to discuss your situation further. We're sorry again for your frustration and we look forward to speaking to you.
false advertising
My husband and I are avid cruisers . We have used Vacations To Go a few times and they were ok . Last month they posted on their site a cruise at a great price . I called them and booked it, they gave me a confirmation number and told me I was all set to go . I went ahead and booked my air for the cruise . A few hours later they called me and told me it was an error and they could not meet that price . It was now more than double the posted price. Clearly FALSE ADVERTISING . They would do nothing for us . I emailed the CEO, Alan Fox, who is always busy sending out friendly emails . He never replied and instead referrer me to an employee who was totally useless . Again I emailed Alan Fox, but to no avail . He never answered . His employee called me again and offered me cruises at a higher price than I could get any where else . VERY DISAPPOINTING !...very poor customer service ! So beware and careful when using Vacations To Go .
My reservation is already gone . Alan Fox was fully aware of the misprint of the prices and the false booking I was given . He did NOTHING . HE DID NOT EVEN PERSONALLY ANSWER MY EMAILS, AFTER I SENT HIM 3 emails . He referred me to customer service that was useless and just apologized for the errors . HORRIBLE customer service . They just lie and do not care.
Thank you for your reply. If you change your mind and you decide that you'd like me to investigate this further, please let me know.
Thank you for writing. I’m very sorry to hear that you have experienced some problems with your cruise pricing. I'm very interested in helping you however, I’m afraid I don’t have enough information to locate your reservation in our system. Please feel free to reply with your booking number and your agent's name and I'll be happy to investigate this further. Thank you and I look forward to hearing from you.
Dishonesty and fabrication
We have booked a cruise for new year through vacation to go and the agent lied to me when quoted the prize and then blamed on the exchange rate of currencies. They never investigated the matter as said they would . I requested to listen to my telephone conversation with agent at the time of booking, they said it was private and confidential how can it be private when it was my conversation with the agent . Because they know what was said they refused. They are very dishonest and tell lies and more lies. Refused to refund my money. I saved for a year to take my autistic daughter on holiday and they robbed me through the lies and tell me to complain to the owner Alan Fox ceo of the company Megan Peters told me that they would not refund my money vice president has also listen to my conversation and feel it was error on my side..I would never book through them. they are shady and dishonest. Megan Peters and the vice president and Shay are liars
Hi, this is Kimberly Aven, Sr. Director of Customer Communication for Vacations To Go. Please accept my sincere apologies for any issues you have experienced with your reservation. Your satisfaction is very important to us, and I am very disappointed to hear of the problems you have encountered while booking your reservation. We would like the opportunity to resolve any concerns you have regarding your trip cost. Please feel free to call our office at your convenience and ask to speak with our Director of Customer Service, Christine Parsons, who will answer any questions you may have.
Misrepresentation i.e., Fraud
My wife and I bought a 'membership' while on our honeymoon. The 1 hour turned into 3 hrs of increasingly hard sell and pressure to buy their 'one time' offer. We did. The next day, back at our hotel we began to research what we had purchased and found it was an empty bag. The cruises were provided by a 3rd party who didn't care if we were members of VTG or not - same price and, we found we could match or beat that price on our own. Actual 'deals' were few and rarely where we wanted to go. Nothing like the presentation. We called and were given a run-around. We persisted and finally got a 'manager' who reluctantly rescinded (canceled) our membership after trying to blow a bunch of smoke at us. We asked if we needed to do anything more and he said 'No'. After we hung up we signed in and found our membership had been canceled. Not trusting in VTG we sent an e-mail confirming our cancellation and got an automatic confirmation. Back home 10 days later we noticed the contract stated the 'marketing material', whatever that was, also had to be returned. We shipped everything back. They refused to refund our money because although we had correctly notified them by phone and email they had Not received their 'marketing material' back within the 3 day window. Bottom line, we're out $2, 522.00 for an 8 day 'late book return fee'! Any company so desperate for money that they'll use an excuse like that to scam and keep your money isn't worth dealing with. We're still fighting this. Take warning from our experience. Stay away from Vacations to Go aka Forever Grand Vacations.
My name is Sorrell Warren and I am VP, Agent Service Evolution at Vacations To Go. I am sorry that you had problems on your recent vacation. The situation you describe is not a part of our company. Vacations To Go does not sell memberships. We simply book all types of vacations on behalf of the suppliers. In the case of resorts we sell the resort for companies like Funjet, Travel Impressions, Apple Vacations and others and they arrange the air and hotel. Once you arrive at your destination, Vacations To Go does not participate in any type of timeshare or additional marketing at the resort. I invite you to call Vacations To Go and ask for me. I would like to further investigate this matter with you.
Misrepresentation, possibly fraud
Paul Beaumont reviewed Vacations To Go — 1 star
June 27 at 7:44am •
Vacations To Go Complaint ~ BUYER BEWARE Advertisement on RiverCruise
Rhine Getaway
(Basel to Amsterdam)
8 days, departs December 22, 2015 with Viking River Cruises on the Viking Longship Hlin
Land/cruise price*: $3, 749 Call for air add-on.
FastDeal #T136927 Rating: Deluxe
Please call [protected]-4002 FREE or click here to request a call from an agent.
To view all departures dates for this itinerary, click here.
Book This River Cruise Now and Save!
2 for 1! Companion cruises and flies for free from select gateways on this departure when you book and pay in full by June 30, 2015.
Past passengers save an additional $100 to $200 per person off any Viking cruise. Offer applies to guests who have traveled with Viking within the past two years.
Offers subject to change or withdrawal, availability is limited. Some discounts are not combinable.
My Call to attempt to book the above River Cruise
Today (26th June 2015), I called regarding booking a River Cruise, From Basle to Amsterdam (T136927) that was advertised by RiverCruise. The advertised price was $3749US.
The offer included two for the price of one, plus air for the companion was included.
When I spoke to Randol (8375) He checked and said that this date was sold out at this price.
He said however that if I did the trip in the reverse direction, on the same date that it was available at $4898CDN. When questioned about the cost of the second flight, he gave me a cost of $6392.00CDN all taxes and fees included. I asked about the cost for the additional flight, and he told me that it was for two return flights.
He then stated that the price advertise did NOT include a free airfare for the companion.
This Sir in my opinion is at least misrepresentation if not fraudulent. I await your response before making this information of how you operate to all of my Face book friends, and local media.
A very disappointed and upset potential customer, as this was to be for both my wife's 75th Birthday and our Anniversary.
Paul S. Beaumont.
Here is the response from the CEO
Alan Fox
10:50 AM
To: [protected]@gmail.com
From: Alan Fox ([protected]@vacationstogo.com)
Paul, thanks for writing. Air is only included from select gateways, which is why we state that "companion cruises and flies for free from select gateways" on our site, but we will always be able to offer the lowest authorized rates on any cruise you choose. If you're still interested in this trip, please give us a call.
Best wishes! Sincerely,
Alan Fox
Chairman & CEO
Vacations To Go
My Response to Alan Fox
From: Paul Beaumont
3:04 PM
Paul Beaumont ([protected]@gmail.com)
To: Alan Fox ([protected]@vacationstogo.com)
Sent: June-26-15 3:04:03 PM
Mr. Fox,
I hear you, but that does not change the way I feel on how you do business.
I was NOT told that flying from Toronto was not a selected Gateway, neither was I told which ones were, as I am equally close to Detroit or Buffalo, should they be available.
Under the circumstances, I will not be interested in booking a trip from you or Viking now or in the future.
Sincerely,
Paul S. Beaumont.
Response from Alan Fox
From [protected]@vacationstogo.com
June-26-15 3:16:29 PM
To: [protected]@gmail.com
Paul, thanks for writing back. I've asked someone from our office will contact you as quickly as possible to discuss this with you.
Alan Fox
Chairman & CEO
Vacations To Go
[protected]@vacationstogo.com
My response to this email.
From: [protected]@gmail.com)
10:49 PM
To: [protected]@vacationstogo.com
Sent; June-26-15 10:49:24 PM
Mr.Fox
The person that you asked to call, did so this evening. He said that he was an account manager and wanted to work this out. He stated that there was available space on this cruise and that Toronto was also a gateway city, and that the trip would cost me about $10, 000 Cdn.
Things seem to have gone from bad to worse, the last price Randol quoted me was $6392.00 Cdn. Which was not acceptable.
I told your manager that this was not acceptable, and I intend to pass this latest information on, as it getting more like fraud than misrepresentation. Getting a person on the hook then doubling the quote then compounding it by the latest increased quote by your manager.
I think that, I would like to talk to the CEO of Viking by telephone before this goes any further.
I am looking forward to this call by Monday, before this goes any further.
Sincerely,
Paul S. Beaumont
LATEST
Today 27th June, I called Viking Cruise Corporate Office in California, and they told me that Vacations to Go are not a part of their Company, and that they are NOT responsible for what RiverCruises offers or acts.
I have forwarded this to them, and they are going to investigate.
Communication from Vacations To Go
Response from Vacations To Go
Cruise Vacations To Go
Paul, we're very sorry to hear how disappointed you are with us. We'll send you a private message right now to see if we can make things right.
June 27 at 11:45am
My next Communication to Vacations to Go
Paul Beaumont
I received a telephone call from a young lady later this afternoon. I do not understand how she could make it better, by basically telling me now that this original trip for 2 for the price of one, has gone from a deal of $3, 749US plus one air fare, to a cost now of $12, 984CDN for the two of us?" Is'nt anyone in Head Office paying any attention to what is happening, or is concerned regarding customer satisfaction.
June 27 at 4:52pm
My next communication to Vacations To Go
Paul Beaumont
After having slept on it, If you really wish to make this situation right, then honour the offer that I responded to. That is in US Funds the 2 for 1 trip with free companion airfare at $3749.00, plus the additional airfare at $597US quoted by Viking ($747CDN) for a tolal cost of $4346.00US.
Yesterday at 5:54am
Latest from Viking Corporate Office
Paul Beaumont Just received this email from Viking Cruise from Linnea Henderson, Senior, Director Reservations... Linnea Henderson (Linnea.[protected]@vikingcruises.com)
8:47 AM
To: [protected]@hotmail.com
Mr. Beaumont,
Thank you for taking the time to let us know about the experience you had with a the advertising received from Vacations to Go.
Viking has no affiliation or influence on any travel agency, including Vacations To Go. We are an independent cruise line and issues would be brought to that companies management team.
Again I am very sorry for this situation with a travel agency.
Regards,
Linnea
Linnea Henderson | Viking Cruises | Senior, Director Reservations | (direct) 888.663.8454 888.663.8454 FREE FREE x8311 | (reservations) 877.668.4546 877.668.4546 FREE FREE | linnea.[protected]@vikingcruises.com| vikingcruises.com
Viking River Cruises ® - Book a river cruise at 2 for 1 prices!
The world’s most award-winning river cruise line...vikingcruises.com Yesterday at 6:31am
My last response to the lack of responding to my solution of the problem they wanted to Fix!
Paul Beaumont
Well, today is the 30th June, and the so called deadline for booking the so called offer. I guess that Vacations To Go, really do not care about potential customers, or have a transparent approach about their business practices.
To Date: NO Further communication from Vacations To Go.
No complaint
I came to this website to do research on another travel agency and decided to see if there were any complaints about Vacations to Go. I have used them for years and had excellent service. Whenever I book a cruise I go to the cruise line first and find their best deal. Then I check out VTG. On every cruise I've booked the price was much cheaper through VTG and in addition I have had stateroom upgrades. I couldn't ask for better service. When I read comments about this agency being a scam I have to believe it is a competitor trying to scare people away.
The complaint has been investigated and resolved to the customer’s satisfaction.
Has anyone in australia used and travelled with vacations to go. We are about to book and want to know are they a real company.
I want to know how can you take a vacation when your not allowed your weekends off? after 20 some years, , , , iM MY SELF HAVE TO TAKE A LEAVE OF APCENTS TO BE ABLE TO LEAVE FOR A COUPLE OF WEEKS WITH IN A YEARS TIME/. im threw a temp service through this company for 2 years now, , , but been with this temp servce for 9 years, , , NOW if they hire me on I cant have a vacation? if it falls on a weekend I work> ? people has been at this company for over 30 years and still not allowed a vacation? woo do I speekto?
We have been on 2 cruise booked with vacations to go. Com and we had no problems, we are looking to book another one and they are 250 pounds per person less than travel agent!
MISGUIDED WHEN BOOKING
WE HAVE BOOKED CRUISE LINE VIA " VACATION TO GO " IN Line: Royal Caribbean Ship: Monarch of the Seas Destination: Bahamas TRAVELING WITH MY FAMILY AND MY 77 YRS OLD PARENTS
WE HAVE NO COMPLAIN AGAINST THE SHIP OR ROYAL CARIBBEAN ..BUT WHEN WE BOOKED THEY PROMISES EVERYTHING, ABOUT ROOMS AND LOCATION WHEEL CHAIRS FOR PARENTS,
AFTER 1 MONTH WHEN I PRINT PASSES WE FOUND OUR ROOMS ARE ONE ON DECK 2 AND ONE ON DECK 5, THEY SAY ITS LIKE THAT ONLY, HOW CAN WE STAY ON DIFFERENT FLOOR, NO WHEEL CHAIRS WILL BE PROVIDE, SO WHEN U BOOK IN FUTURE MAKE SURE U BOOK DIRECTLY OR TAKE EVERY PROMISES THEY MAKE IN WRITING. OR BOOK DIRECT WITH CRUISE COMPANY.
THANKS
YOGESH
The complaint has been investigated and resolved to the customer’s satisfaction.
YOGESH,
Please book your vacation with me next time! I will be happy to help your parents and you will be next to each other. Vacation To Go doesn't provide service as real trained travel professionals do. There is no extra cost for you to book with me. Price is the same - service different.
Nadia
PS Contact me at auroracruises@gamil.com
My web site ^ http://OasisoftheSeasAllureoftheseas.com
I run this web site as my main focus but I sell all cruise products. Take care!
False advertising
My wife and i went to the Domincan Republic this summer and we were guaranteed an ocean view room. Those rooms do not exist at that resort. We were moved at the resort to a room "closer" to the ocean, but that was still a few hundred yards away and covered by trees. we have argued endlessly with Vacations To Go and received nothing but the promise of an upgrade next time we go...I don't want any promises, i want to be compensated for what we never received...that is falling on "deaf" ears. We are extremely disapointed with Vacations to go and we will never use them again.
Vacations To Go did this to us on the phone too. They quote a real good price
for an inside cabin on a cruise on their website, you call to book it.
They claim that rate is for two bunk beds. You simply want a double bed as in|
all hotel rooms, $50 MORE PER PERSON. Scam artist at VTG.
Arube a---my wife and I were promised two queen beds as my son and I are over 6 foot tall. When I got to the Mariott Hotel in Aruba, the Marriott staff advised me that the only way you can get two queen beds is with a 3 bedroom villa. They would not up grade, so the four of us spent over $5000, plus food on a vacation with one queen bed and a sofa bed. Documents in the room stated that the room should only be occurppied by two people? What a real marketing scam?
My wife and I had similar experience on a trip to St. Thomas. Promised a Beachfront Condo and received a third floor View of the beach. Access was out back door down stairs and around a bldg. Also told we would sit together on flights and had separate seats. They give impression of one thing and deliver much less.
Vacations To Go - scam?
i'm looking at booking a cruse with this company and because they give such a good deal are they a real and true company or are they a scam? thanks. peter j
Read full review of Vacations To Go and 56 commentsContact Vacations To Go customer service
Website
www.vacationstogo.comMost discussed complaints
scam? 1 (opinions to this review)Recent comments about Vacations To Go company
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