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Vac Daddy / inferior work - dishonest

1 Saskatoon, Saskatchewan, Canada Review updated:
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Had our furnace and ducts cleaned by this company June, 2010. Assumed that when we contracted them they would clean all of our vents. Discovered in Dec, 2010 that they missed 2. Called them, they advised they would do them when they were in our area (60 km from where they are located). I emailed them in April and May to enquire, got no response. Called them today and the don't know when or IF they will be in the area. Asked if they will refund the 2 vents and said no. Would definately not recommend them.

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Comments

  • Ow
      5th of Jan, 2012
    0 Votes

    When the job was booked customer was advised of cost for cleaning, as well, that access was needed to all vents. 2 Vents in question were covered with boxes and other miscellaneous household items and not visible to the technician. Customer did not advise of the vent, nor did he remove items. Customer did NOT even notice himself until 6 months later. He was NOT charged for the vents.

  • Ti
      14th of Jan, 2012
    0 Votes

    This business owner doesn't know how many vents were in our house or how many he charged for. Invoice doesn't indicate number of vents, just the cost for cleaning. ALL vents are in plain view and technician was shown ALL vents in house that required cleaning when he initially got to our house. We checked only a few of the vents after the tech left and regretfully, didn't check all of them. No, we didn't notice how filthy the were until sometime later. We made the mistake of assuming that ALL of the vents would be cleaned.
    When we initially checked prices with other companies, this company was higher priced then their competition. However, the price quoted to us included sending a camera down the vents. When the tech showed me the video of one of the cleaned vents, it appeared clean, but again, I didn't see the 'before' picture to compare it with. There was a cost in additon to the quote, and that was to apply a spray agent to assist with antibacterial (at least I think that's what it was for, but can't be certain now).
    Again, our experience tells me that we would not recommend this business. There are other reputable businesses out there. We regret hiring them to clean our furnace and certainly wouldn't hire them again!

  • Ow
      14th of Jan, 2012
    0 Votes

    We do 1000's of jobs and this is currently the only complaint; which speaks to our level of customer service! Every effort is made to ensure EVERY customer and EVERY job is handled to the highest standard.

  • Cu
      3rd of Nov, 2014
    0 Votes

    They just did our vents, we cleared way for every vent. Our upper level had electric heat I had a note on the door saying not to go upstairs their is no vents it's electrical and cats were locked in a room up there. I came home to absolutely every single light on in the house including outside lights ( day time they came after lunch). Our basement where the furnace is was covered in metal shavings and self tapping screws huge mess. There was small parts laying on the floor infront of the furnace which we do not want them in our house ever again, we will put it back together. Then they under quoted us &250 dollars called to ask why the hell all the lights were left on and why they were upstairs on the first place, here they tell us there must have been a reason but couldn't give us one. Told us they screwed up on the invoice and for us to fix it. We only wanted to pay what the invoice said due to being under quoted and having to clean up the basement and put together small pieces to our furnace and all the lights being left on and they tell us it took them half a day to just get to our house. ### we live 20 minutes outside the city they are located in erindale and google map it if you wish but from their address to ours is 45.5 Kms. Then when my husband talked to the person running the place he said not his problem and that we have to pay for everything and they are not willing to help with anything. Except send the guy who worked unpaid to clean up his mess and that's also ###. Then we told him we will pay it after arguing and getting no where with him we paid for it and said we won't recommend them to anyone and never use them again. Also had the balls to say if we wrote a bad review on their website that they would just delete it but we could do our best to try anything we like to complain but they will remove anything bad. Not happy customers

  • Du
      7th of Feb, 2017
    -1 Votes

    Extremely bad attitude from the owner of this Saskatoon franchise. Overcharges, while providing the absolute minimum of service. Rather than consider the complaint of a customer, his opinion is to go straight to threats of affecting the customer's credit rating and total disbelief that his service may not be worth the vastly inflated charges. We definitely recommend finding a different duct-cleaning company.

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