UVERSE moved out my installation date with no agreement from me by two weeks, which would have left me totally without cable or internet service!!!
Since I work from home, and CANNOT be down for more than one day, I jumped through hoops to ensure that my phone line was released with my current ISP in time for my UVERSE installation date of 4/18 (by the way, which was "promised/confirmed"). All the while, I carefully followed all instructions provided by UVERSE, just to be absolutely sure I was ready for the installation.
Meanwhile, on 4/10, I get a voicemail saying to call UVERSE, as they may have to reschedule. I call them back, and they assure me that was a mistake and they will be there.
On 4/17, one day before scheduled install I get another voicemail saying they may need to reschedule .By this time my internet service and cable have already been disconnected, so this would leave me with no service at all.
In a panick, I call them, and they give me some story about how they have to move it out TWO weeks!!! I explain that leaves me totally down, which falls on deaf ears. They TRY to see if they can get an installer to my house today, but no dice. After unleashing a giant dragon on them, I let them know I will NEVER sign up for UVERSE again. I then call my former ISP who is GREAT, and I never should have left them in the first place, and they sign me back up immediately at no cost, no inconvenience. Lesson learned.
UVERSE needs to get their act together if they don't want to continue losing people, as I have heard horror stories, but had ignored them.
UVERSE will never get my business, unless I am someday left with NO other options, and I pray that never happens.