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3.0 35 Reviews

Utsav Fashion Complaints Summary

18 Resolved
17 Unresolved
Our verdict: While Utsav Fashion has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Utsav Fashion reviews & complaints 35

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1:55 pm EDT

Utsav Fashion Item came broken

SUF9662_40 from order MU1600415480

I received a saree that one of the hooks came broken and asked to return it but the person said since it was no longer 24 hrs I can’t return it. First the company doesn’t provide proper tracking information to know when the package is coming. I was not able to get it right away because I was gone. So I wouldn’t have been able to notify them immediately without proper tracking information. Second, when I pay that much money I expect it to come fixed properly. I shouldn’t have to pay for things that are broken. I will honestly never purchase from your company again it was terrible customer service and poor quality. This is not worth my time and the headache it gives.

Desired outcome: Refund

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2:29 am EDT
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Utsav Fashion Shipment has not arrived as promised

I bought 2 sarees and 3 kurtas for an event, expecting based on Utsav's website promise that the package will arrive within 4 to 5 days, and on time. It is more than 10 days since Utsav sent an acknowledgment of the order. The FedEx tracking number they sent does not provide the most recent update on where the package is and when the package will arrive. Also, the website does not inform customers that products are being shipped from India, and not based in the USA. Had I known that I would not have ordered.

Desired outcome: Package arriving as promised or at least, before July 7th, 2021

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3:17 am EST

Utsav Fashion I will not buy from this store again!

I have ordered a dress from UtsavFashion online store. I paid $90 for my dress and I expected high quality. When my dress arrived I was shocked because it did not look anything like pictures on their website, it was made from a different material. Dress was terrible and looked ugly. By just looking at it I would say that its real price was $10.
Customer service refused to refund me. They claimed that dress looked exactly like pictures and literally called me a liar. I will not buy from this store again and I would not recommend them to anyone!

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Suman hampapur
, US
Aug 21, 2017 8:36 pm EDT

Utsav Fashio is a Fraud company. I think we all should do some investigation to black list this e commerce company. too many customers are getting duped and its high time we all should do something about it

Is Utsav Fashion legit?

Our verdict: Utsav Fashion has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Utsav Fashion's position as a benchmark of trust and quality within its industry. Users and clients of Utsav Fashion can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Utsav Fashion earns 100% level of Trustworthiness

Perfect Trust Endorsement: Utsav Fashion achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Utsav Fashion. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Utsav Fashion has registered the domain name for utsavfashion.com for more than one year, which may indicate stability and longevity.

Utsavfashion.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Utsavfashion.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Utsavfashion.com you are considering visiting, which is associated with Utsav Fashion, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Utsav Fashion as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Utsav Fashion have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Utsav Fashion website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Utsavfashion.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Utsavfashion.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Utsav Fashion.

However ComplaintsBoard has detected that:

  • Utsav Fashion protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:25 am EDT

Utsav Fashion Late delivery and incorrect size

Ordered a dress from UtsavFashion about two months ago and just received it. These two moths I have been trying to contact UtsavFashion customer service, but never received a reply. They were ignoring all my messages.
I had no idea what was going on and there was no way to reach these guys.
When I received my order I was extremely happy, until I opened the package and saw the dress. Dress looked very small and when I tried it on I found out that it was not my size.
I did not bother to contact these guys because I knew they will not reply so I gave it to a friend of mine. I'm very disappointed with UtsavFashion.

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5:12 am EDT

Utsav Fashion Used clothing

I have purchased two dresses from www.utsavfashion.com and my dresses arrived in a terrible condition. Both dresses looked worn and were dirty!
I did not even try them on because I wasn't planning to wear them.
Contacted customer service and they recommended me to keep the dresses because it would be too expensive and too difficult to return them to India.
Terrible service and awful clothing! Never again!

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5:24 am EDT

Utsav Fashion Lack of customer support

Had very terrible experience with Utsavfashion and want to warn everyone that this is not a reliable company. Ordered several pieces of clothing and everything was two or even three sizes smaller! Customer service did not help, they did not even answer my messages and I was stuck with things I could not even wear. I gave up and donated the clothing. I'm truly disappointed with this site and lack of customer support.

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7:44 am EDT

Utsav Fashion Bad-quality sarees and they didn't look alike as on the photos

People, don’t trust the company www.utsavsarees.com. I have bought sarees from them, because they looked great on the pictures and the description was impressive. However, the seller posted fake photos and description on purpose, because his sarees were bad-quality and looked completely opposite as on the photos. But he didn’t take the orders back and you could do nothing about it. So, spread this information.

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4:46 am EST
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Utsav Fashion BAD SERVICE

I have paid and placed and order via the online shopping three months ago goods still not received.
I have been exchanging mails but they copy and paste the same replies.
I have asked to speak to the MD they tell me that they are not allowed to give that info.
If this company is so open why can I not speak to the owner to complain?
I still have not received my items.
Please public especially SOUTH AFRICANS don't buy from any online shop especially overseas.

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jsara
, US
Mar 22, 2011 7:56 am EDT

Utsav lie about their shipping dates all the time. They promise a delivery date and when they can't make the delivery on time they promise another date and it goes on and on. It happened to me twice and I'm done dealing with them.Do not ever shop at Utsav. They are a bunch of liars!

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6:23 pm EDT
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Utsav Fashion Poor quality

I have been ordering from Utsav since 2010. I live in the US and generally order sarees for my Mom in India. My mom has always said that the sarees do not look "new" and seem to be washed. In 2011, she complained that Item no. SLDFO352 had small oily looking patches on the fabric.I, initially, put it down to her fastidiousness. But this time, even, I was shocked. If you notice the pics, the thread/ Resham border on the saree looks old and faded with the threads clearly warped and bunched. This is not the quality expected from a new saree. The store owners must appreciate that in online shopping, the customers place a lot of trust in the merchant as they have no opportunity to physically feel and test the product. Also often, the orders are not processed in time. I am not talking about overseas orders, but within India itself. I find this practice extremely annoying and disappointing. I have written to Utsav atleast half a dozen times but have not got any reply, other than a perfunctory, we will look into it response.

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mvsindia
, IN
Apr 19, 2013 11:11 pm EDT
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it is unbelievable
thats why i always trust MILAP SAREES they have good collections & genuine designer collections
you can find on FB .

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11:00 pm EDT
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Utsav Fashion Horrible Service and Wrong items sent

I placed an order for three outfits. I asked that they be size 36. The first one was sent out and it was a size 28. There was not enough fabric to make it 36 inches. My other two outfits took another month to be sent out. I had told them multiple times at this point to ensure that they do the order as size 36. These two outfits arrived and again were 28 inches! I complained to them and they said it was not possible. I took pictures with the measuring tape and sent it to them. They said to ship it back in regular mail (hmm maybe they will say that it got lost!) before they process a refund. I also did not get my free items. I also paid a total of $80 for customs. They appeared to not really care about their error and the fact that they left me with three wrong sized items. I will never order from them again. I wish I had read these complaints before!

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mazharul
Epsom, GB
Mar 27, 2013 9:53 am EDT

i have a same experiences is well. they dont understand your requirement. and keep mailing for same things .
customer service is very poor. all round they are rubbish website and service.

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9:56 am EDT
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Utsav Fashion defected saree

I bought a saree from utsav fashion, the saree was shown as peach color but turned out to be orange, but the real disaster was when i opened the saree it had a blue patch in the middle which was not shown or described on there website. it looks horrible and it makes draping the saree very difficult. when i contacted the customer care they simply refused to refund or exchange the saree. they said there higher management has asked them not to. I lost all the money for the saree. the image on there website is http://www.utsavfashion.com/store/sarees-large.aspx?icode=sts1173 and i have attached the image of the saree i got

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10:45 pm EST
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Utsav Fashion Fraud

I bought 3 lehengas online initially-after a few weeks, they cancelled 2 lehengas from the order and wanted to susbtitute it with lehenga of their choice. The finally sent the third lehenga which they had messed up the size by making waist and hips 8 inches lesser than provided and reduced the length by 3 inches than submitted--when I told them this they wanted to refund 20 usd to alter it which is not even enough for me to buy a fabric to alter. Then they said they would take it back if I posted them via USPS with NO INNSURANCE and NO TRACKING NUMBER. After I sent them a receipt of postal charge, they disappeared from sending email and no refunds of my postal charge or the replacement lehenga.

I hope god punishes them for cheating customers like me and looking at their reviews elsewhere it has been a pattern for them to do so. DO NOT TRUST OR EVER BUY FROM THIS SITE.

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11:53 pm EST
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Utsav Fashion Shamefully Poor Customer Service

OMG I never put up reveiws EVER, but this group got on my nerves so badly that i could not stop myself from writing in. I am so so so very disappointed with them i cannot even explain. I am furious with them. I placed an order for 5 items. 4 of which got delivered without the extra free gifts that they promised. No issues it was not like i cared for them anyway. They totally ruined my spirits when i finally recieved my last item in the mail. The package had wrong order. I reached out to them asking for what should be done. It has taken me atleast 10 calls, 7 online live chats, and 8 back and forth email and the issue is still not resolved. It has been 2 months since this happened. Problem with chats - they are always sorry and tell me to understand that nothing was intended and they keep making mistakes. They always take the order number put me on hold for 10 mins come back and tell me the order has been shipped. It is like explaining the same thing to them a 100 times and they still dont get it. Wonder if they have a tracking system or not. They told me they will let the concerned department know and repsond via emailin 24 hours. Multiple times it did not happen. Finally i got some agent on the chat another day whom i told i will save the chat transcript and escalate the matter even further if they did not do something about my order. A lady called me up at 9 pm and tells me to send the picture attachment for the 5th time. She confirmed while i was on the phone that the images were received. And mind you this did not happen for the first time. She asked me to send the wrong order back to them an scan email then the receipt so they can reimburse. Hell noo! You think i would want to go through the hassle again to mail and wait for yet another reimbursement? She told me since i did not agree someone from her upper Management will call within an hour. I never got the call. Next morning i got another email from them saying "kindly mail us the images ( this was for the 6th time). I gave up. I requested my husband to pitch in and help me with the frustration. We are right now waiting for another call promised by them and I hope it ends soon. The order i had placed for diwali, it is well past the date and it was a present for my MIL. It is soo sad to have done business with Utsav fashion as they do not care enough about the customers. They have some ruthless folks working there.

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kasturi13
Toronto, CA
Jan 11, 2014 1:52 pm EST

I am a resident of Canada. I bought 2 sarees from on-line store http://www.utsavfashion.com Price: USD171.25 on December 17, 2013 and they did deliver the product on December 31, 2013.

During the delevery of the package the courier company did charge me as C.O.D. CAD111.83. Canadian custom imposed duty and sales tax on the value (quoted by the vendor) CAD323.25

I brought the issue to the vendor's attention and they did supply me a revised shipping bill for value of USD171.25. With the new shipping bill yesterday I did contact the courier company (UPS Canada) and they agreed to reassess the charges. UPS Canada also notified me that they would charge me CAD15.00 in order to reassess the case.

Yesterday I did convey the message to Utsav Fashion and they notified me an e-mail that as a special case they would only take the responsibility of 50% of the reassessment cost.

Please let me know, why I have to take the burden of the reassessment fees while the mistake initiated by them and what kind of customer service is this?

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8:53 am EST
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Utsav Fashion No refund received for the order cancelled

I had ordered a lehenga online for Rs 20, 350 from Utsav Fashion on 3rd Dec 2012 & later cancelled on 8 Dec 2012. I was told that it take 2 working days for processing refund. However it has been 15 days and i have yet not received a refund on Rs 20350.
Also i tried reaching call centre number on [protected] & tried doing live chat or escalated vide mails on [protected]@utsavfashion.com However have never received any satisfactory mails so far.
Request you to kindly help me to receive my refund amount of Rs 20350.
Payal Patil
[protected]@rediffmail.com

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6:15 am EST

Utsav Fashion Junk junk junk... they sell junk

I bought sari because it looked beautiful in the picture. when i received it..piece of junk. they didn't make the blouse as requested. Plus i had pay $40 for the custom tax. I am so disappointed. I ordered for the first time on line and was excited about. have a big wedding coming up and all the ladies in family were excited to see my sari so they could order some, too. Well, that's not happening any more Mr. Utsav. ...you sold me junk for almost $200. . i so unhappy i list my appetite over this stupid piece of junk...junk junk junk...they sell junk.

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3:55 pm EDT
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Utsav Fashion Dishonest .Frauds Frauds!!!

I bought a anarkali suit from Utsav and paid NZ$300. When I recd the item, I was appalled, it seemed like a second hand item, so untidy and the quality and stitching were hopeless. So I complained and was asked to send the item back and was promised that I will receive a full refund. After the item was sent they claimed that they never recd it and started ignoring my emails. I have sent 100's of emails and I even tried calling them but there is n answer at the other end. I never recd any refund and do not know hat happened to my item. I have copies of all my correspondences to Utsav ...if any one is interested. Utsav people are frauds and are dishonest. I will not advice any one to deal with them

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9:28 pm EDT
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Utsav Fashion FRAUD / SCAM

STAY AWAY - SHOP ELSEWHERE - UTSAV FASHION IS FRAUD FRAUD FRAUD!

I purchased a saree for my mother for my wedding - it wasn’t cheap $260 AUD. When I received it, I was so disappointed, shocking quality and came with a ready made blouse in the incorrect size. After contacting UTSAV, they promised to refund my money and asked me to return the item. They promised to reimburse me for the full cost of the saree purchase as well as return postage costs - total about $300 AUD. It has now been over 3 months and after multiple emails, they are now refusing to refund anything. I am $300 out of pocket and nothing to show! I have advised all my family and friends to avoid this dodgy website... please pass on the message so that other trusting customers are not ripped off like me.

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Farzana Begum
, NZ
Sep 24, 2012 3:47 pm EDT

I share the same experience. Spent around NZ$350.00 (clothing plus return postage). Never recd any refund nor know what happened to the courier that I sent. They must be doing this to everyone that makes a return . I have sent like 100's of emails, tried calling them but no one picks up on the other end.
Be careful when you buy from them . Cheaters, frauds, scammers ...dishonest people

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8:53 pm EDT
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Utsav Fashion Wrong Sizes shipped

I ordered a couple of salwar suits for a family celebration of the same size. When the items were shipped they sent incorrect sizes that could not be worn. The size were short several inches preventing from being put to the right use. This has happened twice. It seems that their tailors are not using consistent size measurements and their shipper does not check if the item being shipped is the right one matching what the order request stated. I do not recommend anyone purchasing these items online. I suggest going to a local retailer these purchases than doing it online. Their customer service is laughable at best

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Ashwin345
, IN
Sep 29, 2013 8:14 am EDT

Totally agree. I purchased 3 sarees from utsav fashion portal. All are of shorter than standard size and of poor quality. They charged me nearly INR 2000/- per item. By looking at the quality of product delivered it is available in local market for not more than 750Rs with correct size. I will never buy from them. Now trying to contact their customer service to return this products, so far no reply.

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8:02 pm EDT
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Utsav Fashion order delayed

I contemplated ordering from this website for a long time but eventually I gave in because I was not liking what my mother was buying for me in India. I figured if I purchased a saree online it will be my choice. I did read a lot negative reviews but I wanted to give them a chance anyway. First of all during the ordering process nowhere did it say that it will take 25 days just to make my saree. I thought the saree is ready and all it needs is stitching and delivery. After a month of waiting I started emailing them. I would get standard emails still no estimated date of delivery. I then called the customer service. Early morning 4 am my time I got hold of them. Now they simply tell me it is not even in the workshop, it will take another 15 days to just get in the workshop which means 40 days to just get a simple saree woven. On top the customer service rep started arguing with me. I would have compromised if they were to send the order unstitched within delivery time. Instead they want me to order another saree from ready to ship section. As of now I have cancelled my order due to the utter disrespect from customer rep and lack of coordination between their various departments. Thank god I payed through paypal. Like the gentleman above I am going through paypal dispute if they don't refund my money within 3 days like they said.

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Ranikatta
Bre, US
Aug 16, 2012 11:20 pm EDT
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They don't ship the items that we order. They collect the amount and don't deliver. Even if they deliver they are not as per the website picture and not a size that we ordered. They are a fraud website.

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soojata Iyer
, SG
May 30, 2014 9:06 pm EDT

Hi I have ordered a saree which is not as per our specification hence want to return it back. Please help.

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Rajeev.CB
st charles, US
Aug 19, 2013 3:18 pm EDT
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what you see is not what you get with utsavfashion.com.
I was constantly lied to about part of my order. like any other online scam, they only shipped part of order, and then went quite. they assume that you will never call them and they can have your money.
if you call them, they keep giving you bogus dates and process your order item by item. I ordered 4 sarees. first they shipped only two, then when i complainted and asked about my rest of items, they shipped one more, but told me that both will be shipped in '24-48hrs'. then they went silent for 17 days! so i called back in asking for my order. they gave me the same line: 'not intentional, will be shipped in 24-48hrs'
if this is not lying and cheating, then what is? find a better website or, wait till walmart or Amazon start their business in India.

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5:28 pm EST
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Utsav Fashion Cheaters but nothing else

Hi,

This people are absolutely fraud.i am saying this out of my own personnel experience.
I ordered it and they won't send me any thing even after one month if I try to contact them they always say one item is ready and other is damaged we will take one more week to ship or process the order or what the heck.but it will never ship and they won't respond to you at all but they charge your credit card.but thank god I paid through paypal and opened my eyes after 35 days and opened a case with PayPal and you know what they came running to me you know this time they didn't take time to respond and I don't know how.but PayPal squeezed everything out of these heaters pockets.three cheers to PayPal and please don' t fall for these cheaters.i know sometimes out of desperation we do mistakes but pay through PayPal and after 30 days if you are not getting your order open your eyes and be smart and do what you have to do to get back your respectful hard earned money from these kind of cheaters

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prachi verma
, US
Jul 08, 2016 5:09 am EDT

www.utsavfashion.com is a great website undoubtedly. I have been shopping since 2012 and didn't have any problem with the quality or sevice.. I am surprised how people can write so negative.
I have several friends and so many members in my family as well who are buying from Utsav but nobody faced any problem with this website..

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Sheela1963
, US
Jun 17, 2016 5:01 am EDT

Dealing with Utsav is a nightmare, whatever you do stay AWAY from Utsav Fashion. I made the mistake of ordering a SAREE from this place not once, but TWICE in hopes that perhaps the first experience with them was unlucky. Both times I ordered with them they claim to having some kind of problem with the order to which continually delays the whole process of receiving your order. Throughout the order they will give you empty promises that you will receive your order, even claiming that the only thing delaying the order is shipping but the truth of the matter is THEY HAVEN'T EVEN DONE YOUR ORDER!

Do not let them fool you, they do not care about how badly you need your order (in my case to go to a wedding). They decided to conveniently tell me a week before the event that they cannot complete the order and that they are issuing a refund (mind you, I placed my order TWO MONTHS before I needed it), yes that is indeed how long they will mindlessly delay your order before ultimately screwing you over.

Not to mention they refuse to refund the transfer fee of $8 for doing an international transaction, not even offering store credit or anything of the store for the huge inconveniences they make you go through..

The support is terrible as well, the people you speak to don't know anything and will frustrate you to the point that you either hang up or disconnect from the chat, giving completely irrelevant responses to your questions and concerns.

Please, it is clear to see from their other reviews that this is a business that you do not want to deal with. They do not deserve to be in business and certainly don't deserve your hard earned money so do not allow them the chance to screw you over just as they do everything.

This company is a parasite that does not go away until they screw you as much as the situation allows.

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PremilaJMohun
Longueuil, CA
Jul 30, 2013 11:44 pm EDT

Utsav is the most FRAUDULOUS online Seller ever existed. I dont understand how other buyers saying they were satisfied with the product and services. To me these good reviews must be UTSAv RELATIVES OR uTSAV HIMSELF REVIEWING FOR HIMSELF.
I had 2 purchases from them. At the first time. I forgive them, i said may be next time, they gonna be more professional. But the next time they were WORST.
they didnt ship my order. I send them 100 of emails. Asking them to PLEASE SHIP my order URGENTLY.
Instead, they didnt do a move. Everyday a ndifferent agent of them. one day Parita, another day, sushmita, another day naushad. all of them talking rubbish.
dont know what they were waiting for my confirmation Customs investigation. I asked them to stop loosing time. to ship my order or otherwise cancel it and return my Money.
Again, they kept sending messages. asking question about reasons behind my cancellation.
I tried their phone number. all three lines. 1st phone number is Disconnected temporarily. 2nd, answering machine, but unable to leave message, 3rd line someone answered, but he does not speak english only madras or hindi, I dont know what he is talking about.
I tried 4 times this 3rd number, . but it wasnt Utsav company, it was someone house.
UTSAV must be closed down.
Petition must be raised so that the Indian government send Landing and Seize this Fraudulous shop.

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Neelofar
Edmonton, CA
Dec 01, 2012 10:03 am EST

I have similar problem this one happened in may 2012 they charged me directly from my credit card and then order process after three weeks when i send them e-mail for asking when will i get my shipment next day got reply, that saree had some diffected so choose another one and until today matter has not been sort out I'm sick and tired of this company are so fraud... so please dont order from this web site I have talked to many of my friends They all had similar incident with UTSAV.every time some one else send me an e-mail saying get back to you within 24 hours, thats it sick and tired of this company.

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ar.uk
bromley, GB
Oct 11, 2012 2:42 am EDT

yes i think this is what is happening to me, they didn't ship my order a month after i ordered, they said it was damaged anas asked me to choose another one, which i did fro their 7 days to ship collection, now it has been two weeks nothing has been sent. i emailed them twice and they take about 4 days to reply and its the standard email, had not answered my email at all. their phone number is disconnected. i might contact paypal

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www.utsavfashion.com

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