Utsav Fashion
reviews and complaints

it is unbelievable
thats why i always trust MILAP SAREES they have good collections & genuine designer collections
you can find on FB .

i have a same experiences is well. they dont understand your requirement. and keep mailing for same things .
customer service is very poor. all round they are rubbish website and service.

I am a resident of Canada. I bought 2 sarees from on-line store http://www.utsavfashion.com Price: USD171.25 on December 17, 2013 and they did deliver the product on December 31, 2013.

During the delevery of the package the courier company did charge me as C.O.D. CAD111.83. Canadian custom imposed duty and sales tax on the value (quoted by the vendor) CAD323.25

I brought the issue to the vendor's attention and they did supply me a revised shipping bill for value of USD171.25. With the new shipping bill yesterday I did contact the courier company (UPS Canada) and they agreed to reassess the charges. UPS Canada also notified me that they would charge me CAD15.00 in order to reassess the case.

Yesterday I did convey the message to Utsav Fashion and they notified me an e-mail that as a special case they would only take the responsibility of 50% of the reassessment cost.

Please let me know, why I have to take the burden of the reassessment fees while the mistake initiated by them and what kind of customer service is this?

I share the same experience. Spent around NZ$350.00 (clothing plus return postage). Never recd any refund nor know what happened to the courier that I sent. They must be doing this to everyone that makes a return . I have sent like 100's of emails, tried calling them but no one picks up on the other end.
Be careful when you buy from them . Cheaters, frauds, scammers ...dishonest people

Totally agree. I purchased 3 sarees from utsav fashion portal. All are of shorter than standard size and of poor quality. They charged me nearly INR 2000/- per item. By looking at the quality of product delivered it is available in local market for not more than 750Rs with correct size. I will never buy from them. Now trying to contact their customer service to return this products, so far no reply.

They don't ship the items that we order. They collect the amount and don't deliver. Even if they deliver they are not as per the website picture and not a size that we ordered. They are a fraud website.

Hi I have ordered a saree which is not as per our specification hence want to return it back. Please help.

what you see is not what you get with utsavfashion.com.
I was constantly lied to about part of my order. like any other online scam, they only shipped part of order, and then went quite. they assume that you will never call them and they can have your money.
if you call them, they keep giving you bogus dates and process your order item by item. I ordered 4 sarees. first they shipped only two, then when i complainted and asked about my rest of items, they shipped one more, but told me that both will be shipped in '24-48hrs'. then they went silent for 17 days! so i called back in asking for my order. they gave me the same line: 'not intentional, will be shipped in 24-48hrs'
if this is not lying and cheating, then what is? find a better website or, wait till walmart or Amazon start their business in India.

www.utsavfashion.com is a great website undoubtedly. I have been shopping since 2012 and didn't have any problem with the quality or sevice.. I am surprised how people can write so negative.
I have several friends and so many members in my family as well who are buying from Utsav but nobody faced any problem with this website..

Dealing with Utsav is a nightmare, whatever you do stay AWAY from Utsav Fashion. I made the mistake of ordering a SAREE from this place not once, but TWICE in hopes that perhaps the first experience with them was unlucky. Both times I ordered with them they claim to having some kind of problem with the order to which continually delays the whole process of receiving your order. Throughout the order they will give you empty promises that you will receive your order, even claiming that the only thing delaying the order is shipping but the truth of the matter is THEY HAVEN'T EVEN DONE YOUR ORDER!

Do not let them fool you, they do not care about how badly you need your order (in my case to go to a wedding). They decided to conveniently tell me a week before the event that they cannot complete the order and that they are issuing a refund (mind you, I placed my order TWO MONTHS before I needed it), yes that is indeed how long they will mindlessly delay your order before ultimately screwing you over.

Not to mention they refuse to refund the transfer fee of $8 for doing an international transaction, not even offering store credit or anything of the store for the huge inconveniences they make you go through..

The support is terrible as well, the people you speak to don't know anything and will frustrate you to the point that you either hang up or disconnect from the chat, giving completely irrelevant responses to your questions and concerns.

Please, it is clear to see from their other reviews that this is a business that you do not want to deal with. They do not deserve to be in business and certainly don't deserve your hard earned money so do not allow them the chance to screw you over just as they do everything.

This company is a parasite that does not go away until they screw you as much as the situation allows.

Utsav is the most FRAUDULOUS online Seller ever existed. I dont understand how other buyers saying they were satisfied with the product and services. To me these good reviews must be UTSAv RELATIVES OR uTSAV HIMSELF REVIEWING FOR HIMSELF.
I had 2 purchases from them. At the first time. I forgive them, i said may be next time, they gonna be more professional. But the next time they were WORST.
they didnt ship my order. I send them 100 of emails. Asking them to PLEASE SHIP my order URGENTLY.
Instead, they didnt do a move. Everyday a ndifferent agent of them. one day Parita, another day, sushmita, another day naushad. all of them talking rubbish.
dont know what they were waiting for my confirmation Customs investigation. I asked them to stop loosing time. to ship my order or otherwise cancel it and return my Money.
Again, they kept sending messages. asking question about reasons behind my cancellation.
I tried their phone number. all three lines. 1st phone number is Disconnected temporarily. 2nd, answering machine, but unable to leave message, 3rd line someone answered, but he does not speak english only madras or hindi, I dont know what he is talking about.
I tried 4 times this 3rd number, . but it wasnt Utsav company, it was someone house.
UTSAV must be closed down.
Petition must be raised so that the Indian government send Landing and Seize this Fraudulous shop.

I have similar problem this one happened in may 2012 they charged me directly from my credit card and then order process after three weeks when i send them e-mail for asking when will i get my shipment next day got reply, that saree had some diffected so choose another one and until today matter has not been sort out I'm sick and tired of this company are so fraud... so please dont order from this web site I have talked to many of my friends They all had similar incident with UTSAV.every time some one else send me an e-mail saying get back to you within 24 hours, thats it sick and tired of this company.

yes i think this is what is happening to me, they didn't ship my order a month after i ordered, they said it was damaged anas asked me to choose another one, which i did fro their 7 days to ship collection, now it has been two weeks nothing has been sent. i emailed them twice and they take about 4 days to reply and its the standard email, had not answered my email at all. their phone number is disconnected. i might contact paypal

I wish I had read these reviews before buying lehengas from them. Utsav sarees is a shame to india business, they know nothing than to cheat their customers.

I agree this place is out for money. I ordered a Saree that claimed it shipped by the 4th of September. I needed it for a wedding on the 21st. On the 14th, I contacted them saying the shipment was already 10 days late and I asked if they could cancel the order as I was sure I wouldn't get it in time. They then asked where the wedding was and said they could get it to London (where the wedding was) by the date. Well, I gave them the address, but said please only if you can get it in time. Not only did they not send it in time, they didn't sent it to London, they even sent it to my wrong address in Amsterdam. I lost a lot of money on outfits I shall never wear. And when I tried to get in a complaint, they sent me a pre-fabricated complaint implying I was complaining about the quality. Hence, they don't even read your complaints.. very poor.

same story ..never recd a refund nor a replacement . They do nor answer calls and do not reply to emails . They just ignore you.
DONOT BUY from UTSAV

STAY AWAY - SHOP ELSEWHERE - UTSAV FASHION IS FRAUD FRAUD FRAUD!

I purchased a saree for my mother for my wedding - it wasn’t cheap $260 AUD. When I received it, I was so disappointed, shocking quality and came with a ready made blouse in the incorrect size. After contacting UTSAV, they promised to refund my money and asked me to return the item. They promised to reimburse me for the full cost of the saree purchase as well as return postage costs - total about $300 AUD. It has now been over 3 months and after multiple emails, they are now refusing to refund anything. I am $300 out of pocket and nothing to show! I have advised all my family and friends to avoid this dodgy website... please pass on the message so that other trusting customers are not ripped off like me.

They haven't sent my order whenever i call or email or chat they say it will be done in a day or 2 . They are fraud. They are not giving my money back. PLEASE DO NOT BUY FROM UTSAV FASHION

I have ordered two items worth of 300 usd. I received the items after two months and after two months they have sent me a different items of low quality, poorly stitched. I have sent them min 20 emails to find out if they exchange or refund my money but I havent heared anything from them. They never responded to my mails or calls. Mistakes can happen but If they avoid your emails then it should be assumed that something suspicious about their site. Since they never responded to emails nor refunded my monney I think it's a fraud website

I have ordered the same products from utsav and cbazaar and if you compare the prices of cbazaar and utsav. Cbazaar items will be 25 to 30$ will be cheaper for the same product. Utsav fashion is expensive.

guys dont buy from utsavsarees this website only sells damaged product
see below item the lower part pallu of saree is torn and when you buy they will only sell this
i have got 3 used damaged product and they did not refund fraud website

trust me this website only cheats they dont send items and when they send its only damaged i think they buy used products and then sell online

http://www.utsavfashion.com/store/sarees-large.aspx?Icode=DFM25933

narin a .

guys dont buy from utsavsarees this website only sells damaged product
see below item the lower part pallu of saree is torn and when you buy they will only sell this
i have got 3 used damaged product and they did not refund fraud website

trust me this website only cheats they dont send items and when they send its only damaged i think they buy used products and then sell online

http://www.utsavfashion.com/store/sarees-large.aspx?Icode=DFM25933

narin a .

Hey,

I would suggest you buy next time from Fusionshoppe.com - they provide free shipping and $10 for stiching. Some products have free stiching also. Good luck.. I have switched to fusionshoppe and will give 5 stars to their service.

Their customer service is absolutely HORRIBLE. Do not give your hard earned money to these thieves. I can not believe they are still in business even though they have screwed so many customers.

They did the same type of thing with me. I ordered 149.00 USD apparel with them using their express delivery option. which was guaranteeing delivery in 2 to 3 days. One was sari-choli and other was lehnga choli. They took two months to ship it to me. meanwhile they suggest me to change some measurement two to three times and said that it was their expert advise so, I let them to do that. When I received items, Fitting were horrible that I can't wear it or no ultration were possible. I ordered this items only because of their express shipping option because I had some important occasion going on and I needed Indian apparel urgent. When I asked for refund they said we do not refund in any case and we will do modifications for items so ship it back to us. I sent them all items back before 2 months ago and I didn't receive it back yet. Now, they are not replying me since I asked them to give my money back and also not sending my items back. They took 149.00 dollars of mine and I got nothing.

Urvi

Being that these businesses are over-seas and not even American-ran / owned / operated. Unfortunately, there is nothing that can be done, because the Indian officials wont care, it would be 'A problem for the Americans to deal with'. I would just say don't buy from them anymore, it's the best you can do...

The same happened to me, I ordered a churidar, I got kids churidar and a half pant, very poor material and very poor stitching. Look like some kids stitched that.
Even my daughter she is 3 year old cant wear adult churidar. Some big scam behind UTSAV Fashion..

Utsav Fashion is a scam. They never send you whole order and also don't refund your money for undelivered items. Very poor service.
Meena

HI,
I placed order with Utsav (on 18 June 2010) on their website http://utsavsarees.com/
of 149.00 dollars for woman’s traditional apparel.I ordered their items only because of their express delivery option (which says ships in 2 to 3 days). because my in law’s were visiting me first time to USA and they wished to see me in Indian Apparel. I planed to wear them on Indian ocaation “Vatsavitri vrat” 25 June and then on 30 June which is my birthday as My in laws where suppose to go back to India by July 6, 2010.

I didn’t received anything until 10 days pass after I placed my order. They did not notify me anything about when it will ship then I email them about it. they started to give me assurance that they are facing some problems that’s why shipment is late and it will ship in 3 to 4 days.They give me same type of assurance at least 6 to 7 times and finally Utsav shipped my order after 2 months(mid of August 2010 after my lots of complains by email (almost 15 to 16 complaints in 2 months). I explain them why I ordered with them and what are my time lines but no result I got from them.
when I received order it was not as shown in picture even fitting were improper. I complained and asked them to return my money because first they were failed to deliver in time. Suppose, if they would have took 7 to 8 days more for delivery then I would have tolerate but they took two months and even they didn’t notify me about it until I asked them. I was being such nice or fool that I gave them chance to make me wait for 2 months. Even My in laws left without seeing me in Indian clothing and My in laws along with my husband all family member got angry at me that why I choose this type of company?
But Utsav customer care person “Shakti” wrote me that refund is not possible in any case only modification is possible. when I argued and complaints many times that it was their fault that they took such long time and didn’t send proper items then after many head heating arguments via email, She give me only 20 dollar discount out of my 149.00 dollar for 2 months late shipping and 11.40 dollar to returned this items back to Utsav for modification. so, I returned it on 30 August 2010 since I haven’t received my items or money back.

before even they were not ready to give me return shipping charges which was 11.40 dollar. After many complaints they gave me that. Since 30 August 2010, they are giving me assurance that I will get my items return with all changes in 3 to 4 days. Last on end of September 2010 they promised me via email to ship my order with modification in 2 to 3 days but now it’s end of October 2010, I haven’t received anything yet. They ashamed me among my whole family. My HUSBAND IS KEEP ASKING ME AFTER EVERY 2 DAYS THAT DID YOU RECEIVE YOUR ITEMS? IF NOT THAN why THEY ARE NOT GIVING MONEY BACK? FROM NOW ON I WILL NOT LET YOU DO ANY ONLINE SHOPPING”.

So, After placing order with them, it’s almost 4 months that I haven’t got my apparel. I don’t understand what type of problem they are facing which could cause 2 months for shipping and than another 2 months for modification of that same order. I have almost more than 40 emails with them about this matter in past 4 months. if they are facing the problem that could cause moths wait to customers than they should stop taking new orders and must notify about their problem to customers because it’s not customer’s problem. They are the one who is getting money and not shipping items so, it’s their own problem.

Now I am tired of waiting. so, Last week, I emailed them that” when first time you fail to deliver my order on time than It was your first hand duty that you notify me and must give me option that I would like to wait or cancel the order instead of doing that you guys took two months to ship it to me and didn’t return my money. Now when Received the order and it was improper, after I have return all items, Now it is more 2 months since you are not shipping it back to me and keep giving me false promise. SO, I do not want your items anymore because anyways it is useless for me now as all occasion to wear it has been already gone. So, return my money. Then they stop replying my email.

Now, in current situation, they are not replying my emails, haven’t refund me my money, Haven’t returned my items back. It looks like they are not facing any problem but doing some type of fraud or scam that “just take payments from customers and ship to customers whenever they want or not ship at all and keep give them false promise for months so, that customer get tired and stop complain or not take any action against them. They are thinking NRIs customers would not do all this trouble for couple of dollars.

That means they got my all money 149.00 USD and I got nothing, it’s a big fraud. I want to aware all NRIs from USA, U.K, Canada, Australia and customers from India who does online shopping that Not to do shopping with Utsav on website and address mentioned under in my complain.

company website and Address:
http://utsavsarees.com/
mailing address in India;
Utsav
67 - 68, Ground Floor
Sarawgi Mansion, M.I.Road
Jaipur - 302003
Rajasthan
India

They largely do business in USA via their website and they have one USA address where I have returned their all items which is:

UTSAV FASHION LLC
625 LINCOLN HWY, SUITE# B
ISELIN,
NJ -08830
UNITED STATES

Urvashi Amin

You should file a complaint with your credit card company to get your money back.

Hey I'm experincing the same problem, they dont seem to respond to my emals at all. Each time I'm given a differnt version. Its been 2 and half month since i placed my order and still been chasing them. I dont know what to do. Please advise?

Hi

The same is happening to me. I ordered saree over a month ago from UTSAV and still haven't received it. I keep emailing and they tell me its damaged or will take another 2-3 days...don't know if I will recevie my saree at all and I am going on a wedding overseas soon...

OMG about Utshav! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."

I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.

Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson! Fortunately, their father PayPal is there and recovered few dollars from last time's transaction few months back.

Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !

That's it w/ Utsav sarees. Can't take anymore pain upto my limp node.
Still they are emailing me to buy sarees from them!

I am very dissapointed with Utsav. I ordered a saree from the express section and they promised me that I would get the saree within five business days. It has been 3 weeks now and I'm still waiting for my saree. Now they are saying that they can't really say when they can deliver my saree. This is the last time I'm doing any business with Utsav.Think twice before you purchase anything from Utsav. Their serevice is very disappointing.!

i made a terrible mistake of ordering from utsav. They sent me a totally different and cheap saree. I was so disappointed. I could not believe how badly I got cheated by them. Never buy from Utsav sarees. HORRIBLE customer service, they show something else on their website and send you something else faurd?

one more thing: they took a month to tell me that one of my item was no more available...imagine how slow they are dealing with orders...

I also oredered with Utsav.They promised me that I will recive my order on time. I ordered 2 months ago for my sister wedding. Now they say that they are sorry but it will take 10 more days it means that I will never get my items on time for the wedding. I customized special sizes as I am pregnant so my items will be useless.I told them to refund my order. I was used to buy with Utsav but now that is too much I will not order again. I am 8 months pregnant I thanks to their lies I have to run 2 days before the wedding in the few indian shops we have in paris to buy something I could wear on my sister wedding. I am very disappointed and angry with their service.