Utsav Fashion
reviews and complaints

This has to be one of the worst companies to ever place an order with. They delay orders, do not issue refunds and their staff uses SEO to push other complaints against them down. You should never order from them. The quality of the products is absolutely horrible. If you try to ask for your money back, they will refuse.

Very Bad customer service. This is my second run in with this establishment. Despite my better judgement I placed an order with Utsav sarees. Everyone deservs a second chance. Not this complany I paid alot of money for a printed saree with "matching blouse" The printed saree turned up howerver the blouse was a plain black boring bit of work with no detail what so ever. Not as advertised. It was not even in the same fabric as the saree. I expressed my complaint and they said that if I want one that matches I will have to pay $12 to get it stiched and $15 to get it shipped. If they got it right in the frist place I would not have to pay anything extra. I have emailed back saying that the extra cost to have somthing that I should of got in the first place is not acceptable. I will let you know what happens next. Of course that will be some time as it takes a while to respond to emails.

Hi All,
Did you ever wonder why they need 1 month time to ship any item? Its hard to believe that its takes more than a month time to make a saree or stitch a dress! I think there is something else. They charge your credit card as soon as you place an order and they wouldn't ship anything until a month (or even 2 months) time. Utsav sarees, perhaps do not want unhappy customers to contact their credit card companies to request stop payments or report fraudulent transactions! Such a cheap trick! One month to make a saree! They think that they can get away selling their cheap quality stuff but they do not realize what they loose each time they do this trick!

Utsavsaree is a ### they just give customer hope but they don't do their work. i order my saree 2 months ago still i did not receive my saere .Now they are telling me they will give me a different saree. Please please do not order from that ###ing websites if you order from them you will regret today or tomorrow.

Yes even they did the same to me also but one smart thing I did was I paid through PayPal.this is what happened I ordered a material from them of worth $200.before placing the order ii contacted them they said they would take return if I am not satisfied with the product.after I got it I felt like I can spend $80 on that and not $200.i tried to contact them they say I have to mail them if I mail them they won't reply to me after this went on for 10 days I felt cheated and contacted PayPal for help.you know what they immediately answered my mail with kind discount also.but I asked for a refund after what all hapened.three cheers to PayPal.so beware and PayPal through PayPal with them and don't wat more than a month just go ahead and call papal for help.they will be there for you.but after 45 days even they won't come to your rescue.i think these people are trying to take advantage of all this.just be smart enough to deal with this kind of websites

Had a similar incident with them. Their customer service is horrible. Ordered some products and what I got was different than what was advertised/shown on their site. I basically had to haggle with them to get a refund...i mean, come on. Well more than 2 months later, I've only gotten a partial refund (even though I've returned the product back to them) and I have been sending them emails/phonecalls for a status on the rest of my refund and NO ONE HAS BOTHERED GETTING BACK TO ME. It's like they are ignoring me. They are a bunch of liars, making promises that they do not keep. Beware!

I completely agree. Do not do business with these people. Their customer service is horrendous. I ordered some products and what they shipped me was completely different than what was advertised/shown on the website. I had to HAGGLE with them to get a refund! I've now been waiting over 2 months and I've only been partially refunded. I've sent numerous emails asking for a status on the remainder of my refund and absolutely no one has gotten back to me. It's like they are ignoring me, I no longer matter because they jipped me and don't want to give me back my money. Bunch of scammers is what they are. I'm warning all of you to be very careful doing business with them...they are shady.

Dont ever shop with Utsav Sarees. They cheat, customer service never answers. Takes them years to deliver products. Moreover they don't care.

Cant say about other complaints but they have 'Cash on Delivery' atleast for USA customers. Atleast one have their money with them until the item is shipped !

They did the same thing with me. I ordered 149.00 USD apparel with them using their express delivery option. which was guaranteeing delivery in 2 to 3 days. One was sari-choli and other was lehnga choli. They took two months to ship it to me. meanwhile they suggest me to change some measurement two to three times and said that it was their expert advise so, I let them to do that. When I received items, Fitting were horrible that I can't wear it or no ultration were possible. I ordered this items only because of their express shipping option because I had some important occasion going on and I needed Indian apparel urgent. When I asked for refund they said we do not refund in any case and we will do modifications for items so ship it back to us. I sent them all items back before 2 months ago and I didn't receive it back yet. Now, they are not replying me since I asked them to give my money back and also not sending my items back. They took 149.00 dollars of mine and I got nothing.

Urvi

I second above post. Waster and Damn customer service. Please dont buy anything from this website. Fooling people with online shopping. When contacted throught Chat/Telephone they only say one word, Item will be shipped in 24/48 hours and email will be sent. No email from last 2 weeks. Amount got deducted on the first day of shopping. Please please please dont buy from this website.

Sad to know that Utsav is least bothered for the complaints that have been posted. It's high time for them to take action for it.

HI,
I placed order with Utsav (on 18 June 2010) on their website http://utsavsarees.com/
of 149.00 dollars for woman’s traditional apparel.I ordered their items only because of their express delivery option (which says ships in 2 to 3 days). because my in law’s were visiting me first time to USA and they wished to see me in Indian Apparel. I planed to wear them on Indian ocaation “Vatsavitri vrat” 25 June and then on 30 June which is my birthday as My in laws where suppose to go back to India by July 6, 2010.

I didn’t received anything until 10 days pass after I placed my order. They did not notify me anything about when it will ship then I email them about it. they started to give me assurance that they are facing some problems that’s why shipment is late and it will ship in 3 to 4 days.They give me same type of assurance at least 6 to 7 times and finally Utsav shipped my order after 2 months(mid of August 2010 after my lots of complains by email (almost 15 to 16 complaints in 2 months). I explain them why I ordered with them and what are my time lines but no result I got from them.
when I received order it was not as shown in picture even fitting were improper. I complained and asked them to return my money because first they were failed to deliver in time. Suppose, if they would have took 7 to 8 days more for delivery then I would have tolerate but they took two months and even they didn’t notify me about it until I asked them. I was being such nice or fool that I gave them chance to make me wait for 2 months. Even My in laws left without seeing me in Indian clothing and My in laws along with my husband all family member got angry at me that why I choose this type of company?
But Utsav customer care person “Shakti” wrote me that refund is not possible in any case only modification is possible. when I argued and complaints many times that it was their fault that they took such long time and didn’t send proper items then after many head heating arguments via email, She give me only 20 dollar discount out of my 149.00 dollar for 2 months late shipping and 11.40 dollar to returned this items back to Utsav for modification. so, I returned it on 30 August 2010 since I haven’t received my items or money back.

before even they were not ready to give me return shipping charges which was 11.40 dollar. After many complaints they gave me that. Since 30 August 2010, they are giving me assurance that I will get my items return with all changes in 3 to 4 days. Last on end of September 2010 they promised me via email to ship my order with modification in 2 to 3 days but now it’s end of October 2010, I haven’t received anything yet. They ashamed me among my whole family. My HUSBAND IS KEEP ASKING ME AFTER EVERY 2 DAYS THAT DID YOU RECEIVE YOUR ITEMS? IF NOT THAN why THEY ARE NOT GIVING MONEY BACK? FROM NOW ON I WILL NOT LET YOU DO ANY ONLINE SHOPPING”.

So, After placing order with them, it’s almost 4 months that I haven’t got my apparel. I don’t understand what type of problem they are facing which could cause 2 months for shipping and than another 2 months for modification of that same order. I have almost more than 40 emails with them about this matter in past 4 months. if they are facing the problem that could cause moths wait to customers than they should stop taking new orders and must notify about their problem to customers because it’s not customer’s problem. They are the one who is getting money and not shipping items so, it’s their own problem.

Now I am tired of waiting. so, Last week, I emailed them that” when first time you fail to deliver my order on time than It was your first hand duty that you notify me and must give me option that I would like to wait or cancel the order instead of doing that you guys took two months to ship it to me and didn’t return my money. Now when Received the order and it was improper, after I have return all items, Now it is more 2 months since you are not shipping it back to me and keep giving me false promise. SO, I do not want your items anymore because anyways it is useless for me now as all occasion to wear it has been already gone. So, return my money. Then they stop replying my email.

Now, in current situation, they are not replying my emails, haven’t refund me my money, Haven’t returned my items back. It looks like they are not facing any problem but doing some type of fraud or scam that “just take payments from customers and ship to customers whenever they want or not ship at all and keep give them false promise for months so, that customer get tired and stop complain or not take any action against them. They are thinking NRIs customers would not do all this trouble for couple of dollars.

That means they got my all money 149.00 USD and I got nothing, it’s a big fraud. I want to aware all NRIs from USA, U.K, Canada, Australia and customers from India who does online shopping that Not to do shopping with Utsav on website and address mentioned under in my complain.

company website and Address:
http://utsavsarees.com/
mailing address in India;
Utsav
67 - 68, Ground Floor
Sarawgi Mansion, M.I.Road
Jaipur - 302003
Rajasthan
India

They largely do business in USA via their website and they have one USA address where I have returned their all items which is:

UTSAV FASHION LLC
625 LINCOLN HWY, SUITE# B
ISELIN,
NJ -08830
UNITED STATES

I agree with the above complaint. Utsav has the most inefficient sales people, who don't have any good knowledge about how to guide the customers.Once you place the order and pay the money, that's it.They are least bothered to pay attention to your complaints and concerns.Each sales person gives you a very different version and you will be left with confusion.They not even answer to your calls and when you write them the concerns you have via E-Mail, they would answer only a little part of it.They have this web called"colorfulgifts".com and they promise you that you can choose a gift item for each purchase you made, but they make it so difficult for you to order it and the order does not go thru, but your payment gets thru very easily.I had a very bad experience with this on line Indian web and i am thinking to report them to the MEDIA.Because this is the only way to bring the attention of this Business owner and straighten up their dealings and stop cheating the customers and provide good service.I am waiting on my refund for about $4, 400 i paid them thru my credit card.If they do not pay me back promptly, i will go to the E-Tv News media.

Sad to know that Utsav is least bothered for the complaints that have been posted. It's high time for them to take action for it.

Just try www.punjabidressworld.com for better service..

i have ordered my sarees for more than a month, i tried to contact them by emails but with no response. i dont know what to do. is it a fraud? bcz this my first time ordering, and i started to get suspicious about this website.

i also had a bad experience with utsav. I custm ordered my blouse. Gave them exact measuremement and instructions. It came out horrible. Loose stitching and way too big of a blouse. Their service really sucks. All those positive comments on the website are probably all made up.

Well, I did have a bit negative experience with Utsav but they tried to make it positive. I had ordered two dresses (salwar suits), that did not come for 3 months and they emailed me saying (after my 2nd inquiry) that they had a fire and inventory got damaged. They offered me 10% off my order if I would pick some other ones. Then I ordered a new dress (worth the same amount I had paid), and they said it was not available. It kept showing up on their website that it was ready to be shipped though. Anyways, they changed my order and sent me a dress anyways for the amount I had paid but something I had not selected. I liked it; it was okay and gave it away as a gift. The person I gave it to, loved it.

They are really good. don't listen to this person. I bought 3 items and they were shipped to me in time and great quality. when i requested a 10% coupon they gave me credit right away. Awesome website and lots of selection. Don't be afraid go ahead and order. I have recommended utsav to a few family members and they had a good experience also. The stores in Edison and around the US rip us indians off because until now we didn't have ac hoice in buying...Utsav has very good prices...i will never buy from a US indian clthing store again.

Deepa

Don’t buy from the scamming website www.utsavsarees.com. I paid them money and they cheated on me. They took money and only promised to provide my ordered stuff, but nothing. After that all my emails were returned back and when I tried to reach these scammers, no reply. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

I have ordered a saree with these guys and they have shipped the wrong design of the saree. After I sent them the images of the received saree, they offered me to keep the saree and a 15% discount with the next item. Since I was not interested in the design i wanted my original item or my money back. But these guys are asking me to pay for the shipping charges even though there is no fault from my side. For them being shipped the wrong item I have to pay them the shipping charges to get my correct ordered item. They are the cheaters altogether. I have the proof of them accepting they shipped the wrong item and also their policy in the website says it is their responsibility to ship the replacement item if they ship the wrong item. Can’t we put a complaint in any consumer court?

I have ordered many sarees from utsav &apart from ONE I have had problems with all the shipments or the quality of the sarees. one saree ordered was a white on white net &the saree sent was white with BEIGE work with marks on it(pictures to prove) I had to send emails backward/orwards for them to even consider me for a refund! They offered me 15% off on the saree when the quality was soooo bad and the totallt the wrong saree, they eveb told ME to dry clean the stains! They really struggle to give refunds. Another saree took two months for them to tell me it was no longer available and to choose another saree! MASSIVE STRESS-AVOID.

OMG! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."

I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.

Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson! Fortunately, their baba PayPal is there and recovered few dollars from last time's transaction few months back.

Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !

That's it w/ Utsav sarees. Can't take anymore pain up to my limp node.

Its utsavfashion.com right now and its horrible. FIrst two times I had ordered there, I got the reply of " sorry it is out of stock so pick something else or we can return your money". With the lack of indian stores in Canada and thinking 3rd time is the charm, I ordered once more and 1 and a half months later, finally got my order. And the custom duty fee, they are not willing to pay that for you so you have to pay it when you receive your package by ups (aka extra money added to this bull$#*!). the only reason I am giving this a 1 star is because I can't find too many websites that have the variety they do. They allow your to change the neckline, the back and everything to your liking. The end result of stitching is good but if you are willing to put up with bs and wait almost two months and pay extra money for cross border fee because they wont, then utsavfashion.com is for you.

They bluffed us using nice picture. very inferior product for $60. they sent us totally different kurta set. no zari patch work as mentioned in description ... fraudulent company. they need to correct their images and description ... i won't buy again there and i won't let my friends buy there. Is there authority that we can complain about UTSAV to stop this fraud.

Hi you must try MILAP SAREES
have good collection try out can find on FB

I had the same problem with utsav. Don't buy on this web site

Utsav Saree is sucks!
don't believe their inviting web-site.

we ordered a clothe and paid the money two months ago. they've still not send our order.

when i want to tell them my problem, they're always saying :
"we will send your order in 2-3 days"

that's a LIE !
they stole my money ! not directly but they have money but didn't send my order!

if any authorized personal of utsav may read that, i'll give my order number to believe us.

Order No : UT30929

Maine ek combo order kiya tha.. Jisme 8 pcs bra or 8 penty thi.. Bt jo receive hua usme sirf 2 purani si bra h... Pls utsav fashion return this order

Unnati silks has the largest variety of sarees online and salwar kameez online with express worldwide shipping. unnatisilks.com

I am very disappointed with Utsav sarees. We bought an item with express shipping, and the item was supposed to be shipped within 48 hours. It is almost one month and the item has NOT been shipped yet. The online chat service is always offline. I called them to India 5/6 times, and every time they told me that the item would be shipped in 2/3 days. However, I have been waiting for almost 1 month.

I hope they learn better bussiness manners.

I also have issues with the product delivered .They want me to ship the product back with my own money and glad I didn't do it yet .The items are so worn out and not even mistakes from quality check .Seems like some sarees in the village used by some poor villagers are sent .I am so very upset and they are holding up $800 worth of my sarees .Please advice how I can go about getting my money back .Any experience will help me recover my money back .

OMG about Utshav! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."

I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.

Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson! Fortunately, their father PayPal is there and recovered few dollars from last time's transaction few months back.

Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !

That's it w/ Utsav sarees. Can't take anymore pain upto my limp node.
Still they are emailing me to buy sarees from them!

I am mad at Utsav. I have paid them and they promised to deliver in next 24 hours, now it has been 2 weeks. AND THEY DONT REPLY MY MAILS!
Is this how they treat the customers? I am left in the dark. I even told them to refund my money if they cant send the sarees, even then they are keeping the mouth shut!
Any idea how can i proceed with my order? Who should I complain to?

Don't order from this website . You don't get what you pay for .

Utsav service is terrible, item never arrive on time and don't worry about contacting them for ANYTHING. All they want is your money. They cheated me saying they will delivery the item as promised, but they didn't. Such poor service. FOR ALL WHO HAS BEEN CHEATED BY UTSAV, IF YOU HAVE USED YOUR CREDIT CARD FOR THE PURCHASE, YOU CAN LODGE A COMPLAINT THROUGH YOUR CREDIT CARD COMPANY. I did it and my money was refunded by the credit card company. Go do it and never order from Utsav ever again, my worst online purchase experience!

I have never trusted online shopping. The entire concept of internet shopping was new to me. While browsing through Google, I found out Utsav Fashion. The look and feel of the website and wide range of collection stocked was awesome which compelled me to make a purchase. The price range is pocket friendly. I was little doubtful about the quality of the product but when I received it, all my doubts and worries vanished. I would like to thank Utsav Fashion for your excellent customer care services.

Utasv one of the biggest cheater fraud company to deal with.biggest liar with no customer service I paid 368.48 US and then they are telling me choose the other item since this one is damage i pick other one and again something else so pick different item it happened 5 times and now Im asking to refund my money back they are ignoring my e-mail its been a week they have not reply me what so ever and this issue is been going on since end of april. so every one please stay away from this web site its a garbage company with zero customer service.