UTS
reviews and complaints

I have never has such an experience of rude service, as I had at this company, especially with their manager Stephanie. I bought a treadmill 3 years ago at Sears, the belt got messed up, they are not fixing because their technician saw it outdoors, and told them it was outdoors, I said, I put it out for that day, because I didn't want him to work inside my home, so Stephanie had voided my warranty service...
Please find the owner of this company, Stephanie didn't want to cooperate in this...
My complain was when my warranty was not expired yet, now it expired, they didn't fix for so long till it expired.
Their employee Sonia hang up the phone on me.
I was told from another employee to send them the pictures of the treadmill for the location, I did, they have them, treadmill is in front of my fireplace, they still didn't want to fix it.

Purchased this and wanted somebody to come and do maintenance. It became a hassle out of the gate and I wanted to cancel it (I have 30 days) . I emailed and left a voicemail and after a week of trying, I finally got a hold of someone. I was told it bad to be in writing in an email to [protected]@utserv.com. I submitted that and still haven't heard back. I am calling the credit card company now to dispute the charge. This is ridiculous working with this company.

I have got registration number - [protected] for JNU which is on UTS system. I had to pay fee for JNU exam, so went to UTS online payment website page. While making transaction, UTS online payment website took me to my bank website ICICI to complete transaction. And after making payment it reverted back to JNU website. On JNU website the error message Invalid -- Invalid hash and later screen with unsuccessful transaction came*. It was transaction of Rs8800.19, So, to pay fee I made the transaction again. And again got same messages which specified that on UTS website that transaction unsuccessful. However, later found that both the transactions were successful. And extra amount was paid to JNU account. Although, UTS acknowledges that they have received double payment. But are not refunding the amount even after many requests in last few weeks. Further, the only ethical thing which UTS should be doing is the refund of the amount which went as double payment. As it was not my fault but the wrong message screen produced by your online payment website.