277. Peranaidu Layout,
Coimbatore – 641 009.
Customer Care (Credit Cards),
AXIS Bank Ltd,
Unit 6, Corporate Park,
FION TROMBAY Road
Mumbai – 400 071.
Sub: Cancel my Credit card – reg.
Ref : My Credit card No. 4718 6301 0015 2098
I am working in Anaamalais Toyota, Coimbatore as a EDP Manager. My salary account has been from UTI (AXIS) Bank ATM Centre.
From this relationship, on April ‘07 your sales executive Mr.Balu came to our Office, and canvass for the credit card and at the time he said it is only for free distribution. He added that No charges are levied and only the usage payment should be paid.
Most of our staffs and myself has accepted and applied for Silver (as per your executive request) Credit card. Also I received your credit card. After 10 days I received a bill, on that I saw the joining fees as Rs. 900/-. I couldn’t believe that. Since your executive Mr.Balu told there is no joining fee.
Then I requested your executive to come and meet me, to discuss about this problem. But there is no response from his side. Also he dominate myself. Then I brought this issue to your local credit card section incharge Mr. Dhanasekar, Senior Officer, Mobile Number 98433 43099. He said that he will send him to meet me. I have been calling that two persons (Mr.Balu and Mr.Dhanasekar) once in a week. When I called them they will say within 5 minutes I will be coming….., But they didn’t come. When I called Mr.Babu last time, he simply said that he resigned his job.
I have been totally upsetted. I made many transaction using this credit card. Due to your persons I didn’t settle any payment to UTI. So I want to cancel my Credit Card. Please ask your local people to come and meet me.
Till now I trust your AXIS (UTI) Bank. But I wont believe your local executives in customer service. In addition, I request you not send any further bill for payment. I am expecting your immediate reply.