UTI Bank Limited / Customer service is very poor
My name is Ruchir N. Talati, having a saving account at Nadiad Branch (Gujarat). This is a joint account with my father, where I am a prime account holder. I also posses Demat Account on the name of my Father Narayandas Mangaldas Talati with Client ID: 12654826.
There is some of the charges deducted form my account. I do not know for what? When I have asked it to the people working over there, they do not even respond. I do have Net-banking facility but it was not clearly mentioned over there too. Therefore, I need to ask you and hope you will respond. There are maintenance charges of 448.60 was deducted for Demat account; my Demat account is on the name of my father and he is a senior citizen so only 250.00 Rs. would be applicable. In this regard, I also made written application but no action was taken. It is also unclear that for what they have deducted 280 and 112 Rs. Respectively. As I have not done any transaction since long through UTI bank.
There should not be any hidden charges; if it is there it should be clearly mentioned. System should be transparent I do have an account with HDFC since 5 years; I do not remember that I have faced any problem till today and if so it was rectified within day one or two. This kind of system that UTI should implement. I have Demat shares currently UTI account otherwise I would have been close my account.
Moreover, I could not find Customer support number of e-mail to send my complaint.