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Ustav Sarees / wrong items received

1 Indonesia Review updated:
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I was happy to find your site for several reasons: <br />
Site allowed customized fitting and measurements <br />
Site allowed Westernized customization <br />
Site gave specific allowances of what could go wrong (package damage) Site offered reasonable time for creation of item.

I felt reassured that with all of these options in place I would receive items that I ordered with all the specifications and details that were offered to me by using this site.
<br />
I am very sad to report that none of the above site specifications were shown in the final products I received. None of the three fit according to measurements sent through the ordering process. In fact, one items is so small I cannot put it on. None of the three have the western customization requested and verified in the process. None of the three items will be useful to me for the intended purpose. <br />
<br />
This experience has left me without time to return item for proper repair. I waited two and a half months to receive all three items and am disappointed with all three. <br />
<br />
Following are the details for each item received. <br />
<br />
UT70318 1st Package received in good condition. <br />
I received this item first and thought the poor workmanship was a fluke and decided to be patient and not complain. Here is the problem with first item received. <br />
RDD7 Fabric Code : SLSGR285 <br />
1. The site gave me the option for western customization. I was contacted and told it could not be westernized and made only as shown on site. I agreed but am disappointed. <br />
2. stitching is bunched. Petticoat does not fit. Top is not as ordered. <br />
<br />
UT71109 SLLWK357 This is second item I received. Package in good condition. <br />
1. The top does not fit and was not made according to online request. Again, the item was made to your liking not to mine. <br />
2. Though the color is consistent with photo on site, the skirt isnothing like shown in photograph, <br />
3. fit is not as specified. <br />
4. Many hand glued beads have fallen off with first fitting. <br />
<br />
UT70318 3rd package received in good condition. <br />
RDD10 <br />
Fabric Code : KKR1028 <br />
1. Fabric not as noted or descried on site. Received a gray/green fabric. It is not ivory at all. <br />
2. Entire dress is 2 sizes too small and cannot put on. <br />
3. Site allows me to customize options. Sleeve length and style is wrong. Overall Length is incorrect. <br />
<br />
This site is fraudulent in its manipulation of its clients, taking large amounts of money form people who are left hanging wondering when the items will arrive and then to receive items that are basically made however the warehouse wants to <br />
make. <br />
<br />

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  • Jo
      10th of Jul, 2009
    0 Votes
    Ustav Sarees - early charges poor workmanship
    Ustav Sarees

    Ordering and paying on same day for three products over two months ago, the third product has still not gone to stitching. None were in stitching process by week 6 and not until after I emailed them requesting status. Within a week, I recevied the first. The second item was received with shoddy and poor workmanship, beads falling off before I could remove it from the bag. Third Item still not ready for stitching.

    As for the e-shopping aspect, the site is very deceiving, offering a multitude of customized styles, fabrics, etc for each dress. I was contacted via email stating the only way the dresses could be stitched are as shown in the photograph online three weeks after I had spent hours to customize fabrics and styles...all for not. The styles that were in the photo are not suiteable for me or my purposes. I have paid in excess of 400 USD for three items, none are ultimately completed (including the one not yet received) to the offered customizations, which I feel is offered to just to make the sell. Then, once the money is taken, they make whatever they want to.

  • Ch
      20th of Aug, 2009
    0 Votes

    I have had the same experience. I am battling with as we speak. I wish these people wuld co-operate a little and not go back on what their websites states. i t would have been more reassuring if they had just taken a initial deposit.

  • Ne
      13th of May, 2010
    0 Votes

    I have ordered some dresses from this site. Its been one month and they keep on saying it will arrive in couple weeks. I haven't received my item yet but as far as poor customer service. I totally agree this site is a scam. So please beware from this site. I don't care about the 140 dollars i probably lost from this site but good lesson learned and don't want some people to spend their money on it, because its hard for some people to earn that amount. So my request to all you there please do not buy anything from them. I am very disappointed.

  • Fa
      15th of Jul, 2012
    0 Votes

    agree . had the same problem

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