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USPS / poorest mail service ever

1 AK, United States

US Postal Service Post Master Mar. 20, 2009

Mark McNeley
925 Bering Sea Beach
Nelson Lagoon, AK [protected]

I am making a formal complaint and solution suggestion to improve mail service in the community of Nelson Lagoon.
Nelson Lagoon has 3 mail days per week, Tue., Fri., and Sun. On these days, the Post Office Clerk is only scheduled to open the Post Office 10am-12pm to 1pm-3pm.
Peninsula Airways Inc., our Postal Carrier is scheduled to fly on these days weather permitting.
THE REALITY:
Weather is a key factor in the arrival of mail. If it doesn’t come in on the scheduled mail day, it is bumped to the following day and so on. If the mail does not arrive on a scheduled mail day, the Post Office is not opened until the following mail day,
NOT THE NEXT DAY BUT THE NEXT SCEDUELED MAIL DAY!
So in reality we can go as long as four days without mail if it comes in the day after it is scheduled to do so, or can simply come in on a scheduled day after the Post Office is closed. On top of the worst mail service in the country, we have an additional four days to wait!!! Have you ever gotten bills from credit cards and others that were
PAST THE DUE DATE
because of mail service? Probably not! It happens in Nelson Lagoon
AT LEAST
once a month. That might not seem like a lot, but in 12 months, on an average a one $25 late fee accumulates into $144/person a year, multiplied by no less than 30, TAX PAYING, US CITIZENS could possibly = $4320.00. These companies don’t care if your mail is slow but I guarantee you that they want their late payment fee. In reality, Nelson Lagoon Citizens
PAY THOUSANDS
each year in late fees due to poor mail service.
THE CURRENT SYSTEM DOES NOT WORK!!!
Personal mail boxes are accessible but do not accommodate packages. The only solution without changing contract amounts would be to re-adjust the Nelson Lagoon Postal Hours. This has been proven to be the case. Most recently when an alternate Postal Clerk ran the Post Office for a month, she, without changing amount of hours paid, opened the Post Office every weekday and a short 15 min opening on Sun. More often than not, mail does not arrive on scheduled mail days due to weather.
I propose to change the Post Office Hours as follows:
Mon.-Fri. 1-3 am. 5 days a week with the additional 2 hours left over in reserve for a short term opening on Sat. or Sun., depending on mail availability.
It only takes a 15 min opening on Sat or Sun. if mail arrives.
THIS WILL ENSURE THAT THE MAIL WILL BE ACCESABLE FOR OUTGOING AND INCOMING MAIL. MAIL DELAYS DUE TO WEATHER WILL NOT BE A MAJOR CONCERN AND WILL NOT BE AGGRIVATED BY UN-NESSESARY CLOSERS DUE TO POOR POST OFFICE HOUR SCHEDULING.
SHORT OF OPENING A NEW POST OFFICE BRANCH FOR NELSON LAGOON WITH ITS OWN ZIP CODE AND AIRPLANE SERVICE EVERYDAY, IT IS THE ONLY LOGICAL SOLUTION.

I DO WANT TO EXPRESS THAT OUR POST OFFICE CLEARK IS FULFILLING HER CONTRACT AND ABIDING BY THE RULES MADE UP BY THE US POSTAL SERVICE. WITH THE CURRENT POST OFFICE HOUR SCHEDUEL SHE IS NOT OBLIGATED TO OPEN THE POST OFFICE FOR ANY TIME OTHER THAN THE HOURS SPECIFIED.


Mark McNeley

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