This past fall, September 2006 to be exact, I ordered a 1.5 carat diamond solitaire, supposedly SI2 ($2500) and a 1oK yellow gold bracelet (69.00). My account was charged immediately. After receiving both items, I was very unhappy with the quality. After many inquiries and a subsequent request to return the both the ring & bracelet, I was finally given an RA #. I immediately returned it, doing everything required as told to do by the USH Rep. I checked with FedEx and the ring was delivered a few days later. I've written three letters to USN with copies of all information on hand, and still I have yet to receive my refund and the phone lines and web site no longer work. I am beyond frustrated, I am due a $2569.00 refund and would like to have it ASAP.