Menu
UsGoBuy Customer Service Phone, Email, Contacts

UsGoBuy
reviews & complaints

www.usgobuy.com
www.usgobuy.com

Learn how the rating is calculated

1.2 22 Reviews

UsGoBuy Complaints Summary

1 Resolved
21 Unresolved
Our verdict: If considering services from UsGoBuy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for UsGoBuy has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of UsGoBuy. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

UsGoBuy reviews & complaints 22

Sort by:

Newest UsGoBuy reviews & complaints

ComplaintsBoard
A
8:58 pm EDT

UsGoBuy Lost shipment

i didnt listen to the reviews before me, now they lost my package and refused to refund. do not deal with them. they will steal your packages and try to pin it on their middle men logistics. they do not refund your stolen packages and im looking now at my legal options. do not be the next victim. they only care about themselves and they dont care about you

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
J
2:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UsGoBuy Shipping

Absolute garbage company. First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam. Avoid this dumpster fire.

Read full review of UsGoBuy
Resolved

h

Hide full review
ComplaintsBoard
R
12:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UsGoBuy Reshipping

Absolute garbage company.

First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam.

Avoid this dumpster fire.

Read full review of UsGoBuy
Hide full review

Is UsGoBuy legit?

Our verdict: Through its investigations, Complaints Board highlights UsGoBuy with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of UsGoBuy's practices before engagement.

UsGoBuy earns 36% level of Trustworthiness

Moderate Trust Alert: Complaints board rates UsGoBuy at 36%. Read reviews and beware of negative issues before engaging.

UsGoBuy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to UsGoBuy has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

We found that the website UsGoBuy is based in a high-risk country and appears to be selling well-known brands at unusually low prices. This could be a sign of potential fraud or counterfeit products.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for UsGoBuy. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • UsGoBuy has claimed the domain name for usgobuy.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
  • Usgobuy.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Usgobuy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Several positive reviews for UsGoBuy have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
N
12:46 pm EST

UsGoBuy My iphone 11

Yes I was saleing my IPhone 11 on Facebook market when a lady by the name of Janet Curtis inbox and was looking to buy she sent me a fake email from PayPal wt a pending deposit of 630.00 dollars that's when I ship my iPhone 11 to suit [protected] me 79 court Portland Oregon 97218 from Clinton Township Michigan only later to find out usgobuy had fraudulent took my phone without depositing my funds to my PayPal account. Please I'm begging u guys to me with this matter

Read full review of UsGoBuy
View 0 more photos
Hide full review
ComplaintsBoard
K
8:30 am EDT

UsGoBuy you might want to read this if you're using this company!

Weirdest thing happen and I remember this company's name because I wanted to Google them when I got home okay I was at the airport going to Johannesburg and some guy stopped me with a box and said his mother was really sick and she needed some stuff from America and he couldn't afford to send it to her because it would cost $300 he gave me a box or tryed to at least and said it would be $8 from where I was going at the local post office but he offered me $25 trouble and was going to pay $10 for the Post Office fee I declined and then his offer went up to $40 for me and $10 for the package to be delivered I still declined I went on my plane and just forget about it well I was seeing on the plane I saw four different people come on with boxes I started talking to one of who happen if you sitting next to me after a couple of drinks and hours he got very comfortable and told me all he knows about this whole thing is a place called US-GO-BUY and he's been accepting boxes ever since the first time he was asked so basically he said he does it every time he travels on a international flight leaving the US there's always somebody there but now he tends to look for them and finds them no problem but then he told me he does not deliver the packages and he laughed and said he just keeps them because he's not sure who or where the scam is coming from or what it's about but he knows it's a scam and figures what comes around goes around to the company at least because he knows it's some kind of scam so what he does is he scams them back because somehow he thinks something bad will happen like he'll get arrested or something at the post office for doing something illegal if he does send it out he's not sure how the scams working but he's not sending nothing out he decided if you can't beat them join them. So far he's gotten computers, gift cards. etc all sorts of stuff. Now I think I know what's going on at this place wow I wasn't going to send nothing here I just wanted to Google the company to see what it was about now I know wow America's great if people can just do this legally

Read full review of UsGoBuy
View 0 more photos
Hide full review
ComplaintsBoard
T
2:54 am EDT

UsGoBuy refusing to return a package they received

I am a federally licensed firearm dealer. I shipped a firearm legally to another dealer via their website. The package was rejected by the addressee, and being sent back to me. Ups delivered back to us gobuy / post pony warehouse in oregon. The warehouse illegally opened my package and refused to send it back. My ffl license was in the package, and I emailed it to them. Also sent them links to the atf and ups regarding the legalities of shipping firearms. They have refused to ship it back and just told me sorry. Really? They are now in possession of a stolen firearm, and mail fraud for opening the package. I am so disgusted by the service I have received, primarily by someone named felix. Do not ship using this company, beware as they are thieves, and scam artists.

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
C
6:09 am EDT

UsGoBuy terrible - possibly trying to scam me

BEWARE. Dealing with this company is like dealing with the double headed creature where one head always lies and one always tells the truth and you don't know which. I am pretty sure that I am about to lose the parcel I had forwarded to them. Every question that I ask them is answered in a riddle. They asked me for my password - their technical support could easily be people under the age of 13 by the way they speak and write.

Read full review of UsGoBuy
View 0 more photos
Hide full review
ComplaintsBoard
J
9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UsGoBuy usgobuy is a terrible & unprofessional scam company

This company is so terrible & unprofessional. At first they said I should verify my ID which is a very big risk; but I didn't mind because I have already purchased high end items. Yet they still delayed to ship out my items.

I had to email them several times for several days before they put a UPS label on it; and it took 4 days before they sent it to UPS.

Now, I have to more shipments pending. It's almost two weeks since I paid for them yet they have not sent them to UPS.

I have lost more than $2k in booked flights using this terrible company. I signed up because of their high rate with hopes I would get quality service; but no, all I got was sluggish and unprofessional service.

I have to plead and plead before they would make any move...so bad.

Weeks after verifying my identity, two of my parcels are still being delayed: U20171130745710 & U20171204745995.

They claim to have shipped one but only created a label for the past five days. I called UPS and UPS said they haven't received it. The other one is just laying there.

I am just waiting to ship all my packages out and that would be the end of using this terrible & unprofessional company.

I have spoken to my lawyer and will sue this terrible company for damages & negligence by Monday if they don't ship out two of my parcels with them before then

Read full review of UsGoBuy and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
H
H
Hafizur Rahman1
, US
Feb 28, 2019 6:14 am EST

Scammers is what they are

ComplaintsBoard
I
3:34 am EDT

UsGoBuy Never do business with them!!

They used to be ok. I don't understand what happened. Benn using them for 3 years and everything was fine.
However, I ordered several items two months ago and the package was never shipped. They don't explain why, no replies, no answer. This is so unprofessional and disrespectful. I think if they clearly said what exactly happened I would believe and leave them alone for a while. But they prefer me not to know anything.
So if you do so, I will write several bad reviews. I will let everyone know how sneaky you are!

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
M
1:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UsGoBuy address change not communicated

My package was not delivered to UsGoBuy and was returned to the shipper.

I have items delivered to them just a few months ago, so I was puzzled.

I contacted UsGoBuy to ask for the investigation but they said that they do not provide support for the package that has not arrived.

Then I found out that their warehouse just moved to another location. They did not bother to let me know about it.

That kind of important information must have been communicated by email, instead of only posted on their website (who would check their websites daily?)

I think they are dishonest, unprofessional and unreliable.

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
G
7:57 am EDT

UsGoBuy whole computer lost and even offered to pay me back, but stalled for months. don't care.

Here is my email from USGOBY confirming they lost a reply to my query letter so admit responsibility for the loss of my $1033 computer. I put it in to show you that they are the slipperiest liars in any legitimate freight forward business. I know they send a parcel some times but I tempted their dishonest staff with a one thousand dollar computer, apparently. Here's my compliance letter but they won't send the refund. Just put their foot down and lie.
Dear,
We are sorry for any inconvenience, we can send you one coupon, you can use it for your next shipment order.
Please contact us if you have any questions.

Best Regards,

Serena
Customer Service Department
www.usgobuy.com

After many emails back and forth where they just put in a senseless and lying form response they finally admitted they were wrong.
So where's the coupon for a $1033 computer, you road thieves? It's about six months overdue now. I will not go away. The reviews will just get worse. Truly if you will do this to me you will do it to others and I bet they are people from far away who order big ticket items like computers. My computer is my livelihood. This is so corrupt. Everybody makes mistakes but you take on karma when you deceive somebody about your mistakes. But this Monica is so bad, a complete liar and will not discuss it, I bet she is fired within six months. See you Monica.

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
A
9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UsGoBuy they simply don't want to ship my package

First told me to deliver my shopping list to them
Then when it arrived they charged me and say they would deliver in one max. 24h
Then they claim I have to provide a lot of personal info that waist asked at the beginning because my paypal address is not the same as the shipping address. The only problem is that that is not true as I didn't use paypal
Then they needed me to prove I had paid the package I sent them.
I did send it and I'm still waiting.

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
K
6:26 am EST

UsGoBuy damaged package

I have purchased something from Amazon and seller used this USGoBuy shipping service. When my package arrived it was in a terrible condition. First of all delivery took longer than I expected and I even paid extra for fast delivery and when I opened the package I saw that my item was also damaged! These terrible people refused to take any responsibility. I don't blame the seller because I ordered a lot from him and after I told him what happened he gave me a refund.
USGoBuy is terrible service, they are highly unprofessional and don't want to fix their own mistakes!

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
A
12:41 am EDT

UsGoBuy no package

My package was sent via USGoBuy and I never received anything and still have no idea where it might be. I tried to discuss everything with these guys. They claimed that wasn't their responsibility and the more I spoke to them the more rude they were.
Later they said that they already did everything they could but were not able to find my package. The next day my account was closed! That's how they got rid of me. These people are scammers!

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
D
6:55 am EDT

UsGoBuy unprofessional

Ordered some items from Amazon and they were sent to me via USGoBuy. Waited weeks and nothing arrived, so I contacted Amazon and asked what kind of shipping service they used. When they told me about USGoBuy I immediately contacted them and asked about my order. They said that they need to check something and since then I heard nothing from USGoBuy!
Later received a notification from Amazon and was told that my order was lost during the shipment. They immediately sent me another package.

USGoBuy is terrible, as a delivery service they are highly unprofessional and unreliable.

Read full review of UsGoBuy and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dannie zhang
, US
Oct 19, 2016 2:36 am EDT

sometimes the shipping agent which Amazon used was not good, they leave the parcel on the door without sign of the parcel.The package lost sometimes.

ComplaintsBoard
Z
5:24 am EDT

UsGoBuy they just lost a customer.

I had an account on UsGoBuy website and was very satisfied with their service. But one day I found out that my account was closed without no reason. I contacted customer service and they said something about security concerns. I did not understand the meaning of that so I asked them to explain the reason in details, but they never replied and I lost my account forever. Very poor customer service. They just lost a customer.

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
L
4:42 am EDT

UsGoBuy they lost my package and impossible to speak with them

Avoid the company www.usgobuy.com at all costs. I sent my package to my sister through them, but these people lost my package and didn’t return my phone calls. I understood that they lost my parcel, when my sister hasn’t received it. We both emailed to the company, but they didn’t reply. I called them as well, but their phone was busy or switched off. They are dishonest and completely unreliable people.

Read full review of UsGoBuy and 1 comment
Hide full review
1 comment
Add a comment
A
A
anonymouskw101
, US
Sep 03, 2021 10:07 am EDT

i didnt listen to the review, now theyve stolen my package, dont be next victim

ComplaintsBoard
S
10:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UsGoBuy - failure to deliver goods

I live in Europe. In order to purchase goods from some US stores it is necessary to contract an agent who supplies a US delivery address and then forwards the goods to you (for a fee). All of these agents are much alike. They do what they promise. I have used several over the years and never had a problem. Most will offer a 'buy for me' service wherby you...

Read full review of UsGoBuy and 7 comments
ComplaintsBoard
T
4:44 am EDT

UsGoBuy they lost my presence and refused to help me

I used the services of the company www.usgobuy.com, when I wanted to send the present for my mother. The company turned to be slow, unprofessional and in result I was completely disappointed in their services. I paid money, but they have lost my present. I asked to return money for the services and provide compensation as well, but these people refused and stopped to communicate with me. Awful services and company as well.

Read full review of UsGoBuy
Hide full review
ComplaintsBoard
B
11:56 am EST

UsGoBuy they steal items from the customers

I bought some stuff and www.usgobuy.com was a delivery company. I got the confirmation info and they called me before they arrived to my place. But when I got the package and opened it, 3 items disappeared somewhere. I contacted the seller, but he told me that such problems already occurred, but it wasn’t the seller, it was this company. They simply opened all packages and took all what they wanted. They steal from customers, so better don’t deal with these scammers.

Read full review of UsGoBuy
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

UsGoBuy contacts

Phone number

+1 (503) 384-2291

Website

www.usgobuy.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with UsGoBuy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UsGoBuy Customer Service. Initial UsGoBuy complaints should be directed to their team directly. You can find contact details for UsGoBuy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UsGoBuy. Discuss the issues you have had with UsGoBuy and work with their customer service team to find a resolution.