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USAFIS Organization
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2.4 98 Reviews

USAFIS Organization Complaints Summary

35 Resolved
63 Unresolved
Our verdict: Engaging with USAFIS Organization, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:48 am EDT
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USAFIS Organization dirty rooms and unsatisfied staff

For those who do not know, USAFIS SPA is a boutique spa in Miami. We arrived there after a long flight. We waited an hour or so past the CHECK IN time to get the rooms and when we got the keys we were horrified to discover the dirty rooms of the spa.

The massage beds were dirty and the spa staff was very unprofessional in the treatment we were given. Beyond the very disappointing treatment we received, we realized that we had no one to turn to with our problems.

The spa manager was not there, and when we asked to talk to him we got a phone number and told us to talk to him on the phone and explain the problem.

I would be happy to hear if anyone here came across a similar case in this place? And what have you done about it?

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5:05 am EDT
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USAFIS Organization - unsatisfied service

USAFIS Spa is a new boutique spa in Miami, FL. Last week I was there with my wife for her birthday and honestly, we've never had a bad experience like that. We booked for an hour massage and a breakfast, and the moment we arrived we found out that no one in the reception doesn't speak English (I think it was Spanish). After we tried to understand each...

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7:33 am EST
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USAFIS Organization unauthorized credit card charges

----- Original Message -----
From: Piret Emily Hion [mailto:piret.[protected]@gmail.com]
To: amy.[protected]@usafis-mail.com
Sent: Mon, 5 Dec 2016 17:23:23 +0200
Subject: Re: GC Application User Number: [protected]

I declined USAFIS Green Card services, telemarketed by phone earlier in the day, in writing on Mon, 5 Dec 2016 17:23:23 +0200 as follows:
I'm declining your offer for US Green card services - change of plans on personal level. Please consider my card transaction null and void.
My decision is firm, so please do not call me on my mobile.
Wishing you best of luck with other applicants

Piret Hion
Estonia

and confirmed orally during phone conversation +[protected] at 20:17 on 6 December.

Nevertheless my credit card has been charged today, 7 December in the amount of 4999 euros - for nothing as I did not receive any services from them.

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Update by Piret Emily Hion
Dec 09, 2016 4:32 am EST

The amount charged was 499 euros, there was a typo in my initial post.

Resolved

Hopefully resolved.

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7:11 am EDT
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USAFIS Organization visa lottery

I want to tell my experience with USAFIS. My application number is [protected]. USAFIS without my consent deducted from my account the sum of $ 701. I feel robbed and stripped of my savings. Money I saved with great sacrifice to seek a new future. Now they say they had told me that they will not refund my money. I can assure you that they never told me that they were going to charge me the amount of $ 701. I publish this for people to open their eyes and do not be fooled. I FEEL ROBBED.

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6:07 am EDT
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USAFIS Organization no reservation was made

Usafis hotel is a new small hotel in Rochester, NY. I had some business meetings there and I heard about this hotel from a friend. I booked 3 nights in the hotel via phone call, but when I arrived at 21/07/2016, they told me there is no reservation with my name.

After my discussion with the receptionist, they gave me small and not comfortable room. When the morning came, I went to the dining room to have a breakfast, but I found that my name wasn't there. It took 20 minutes until I was able to enter the dining room! In the end I had to get to a business meeting quickly and therefore I gave up the breakfast.

After trying to call them in the days after, the number was disconnected. I don't know whether you know Usafis hotel (which is a small and new as I know), but I wouldn't recommend it from my personal experience.

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Update by James Edison
Aug 27, 2016 11:20 pm EDT

Hi Charles, happy to hear that your experience with Usafis Hotel was good.
What I didn't mention is that 2 more businessmen were waiting to their breakfast with me. I wasn't the only one.

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Elvin Nechtan
Rockford, US
Sep 22, 2016 10:27 am EDT

Usafis Hotel was very clean and spacious. It was in nice walking distance of some restaurants, ice cream shop. The service was nice.
How did you booked the hotel?

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Laurie Gulzar Frances
, US
Sep 21, 2016 11:58 am EDT

I had a realy good experience in Usafis Hotel the room was modern and had nice amenities. great location close to many attractions.the breakfast was very good as well in terms of selection ...

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Laurie Gulzar Frances
, US
Sep 20, 2016 8:46 pm EDT

Usafis Hotel was great. The staff was friendly. My spouse locked her keys inside her bag and noticed it just before 5pm. We were able to catch the maintenance man just before he left for the day. I hate I misplaced the piece of paper I wrote his name on. He took the time to use a hacksaw to manually cut the lock off. I offered him a tip and he refused. He was awesome and greatly appreciated! It was a short trip but very relaxing.

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Laurie Gulzar Frances
, US
Sep 20, 2016 8:45 pm EDT

The Hotel was great. The staff was friendly. My spouse locked her keys inside her bag and noticed it just before 5pm. We were able to catch the maintenance man just before he left for the day. I hate I misplaced the piece of paper I wrote his name on. He took the time to use a hacksaw to manually cut the lock off. I offered him a tip and he refused. He was awesome and greatly appreciated! It was a short trip but very relaxing.

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Charles M. Lawrence
, US
Aug 27, 2016 11:14 pm EDT
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I made a reservation in Usafis Hotel 2 weeks before I came and there were no errors. Since the hotel is located close to main streets and business buildings, it was a little bit noisy, but in general, everything was OK. I didn't expect Usafis Hotel to be a 5-star hotel, but it is definately a good 3-stars hotel, in my opinion. The breakfast was OK and the room as well. The only thing they should consider is the shower - that is too small (I'm a tall man, after all...).

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4:36 am EST

USAFIS Organization complain

Hi Danas

I signed up with USAFIS a few days ago. I was fully informed that the service was in the form of assistance only and not a Green Card guarantee. It was clearly explained to me that the Green Card Lottery is not guaranteed by USAFIS.

I asked if I can cancel to Usafis service and she told me "
Dear Customer,

Please note that according to our records, you have made a chargeback on your payment to our organiztion, therefore we no longer possess the money, and no longer able to assist you with issues regarding it.
For more information please contact your credit card company or bank.

I think is not just a fraud but a real crime!

Full name Fahim Mohamed elfeky
Email [protected]@gmail.com
Phone Number (+[protected])
User ID: [protected]
attached email history
appreciate your support.

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MousaFisaj
, US
Jul 18, 2016 6:34 am EDT

i dont get it, how you can say its a fraud?
you knew what this service do, mabye in the contract they have a section that they dont give a refund so its your problem not usafis problem.

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4:45 am EST

USAFIS Organization scam

I signed up with USAFIS a few days ago. I was fully informed that the service was in the form of assistance only and not a Green Card guarantee. It was clearly explained to me that the Green Card Lottery is not guaranteed by USAFIS.

and inform me tha application cancel to Usafis service and she told me "
Dear Customer,

Please note that according to our records, you have made a chargeback on your payment to our organiztion, therefore we no longer possess the money, and no longer able to assist you with issues regarding it.
For more information please contact your credit card company or bank.

I think is not just a fraud but a real crime!

Full name Fahim Mohamed elfeky
Email [protected]@gmail.com
Phone Number (+[protected])
User ID: [protected]
attached email history
appreciate your support.

fahim elfeky
+[protected]

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11:09 am EDT
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USAFIS Organization green card lottery program

Some year ago, I had entered for the US Green Cart lottery program.

Today, after several years, I've been contacted by a very kind person asking me if I was still interested in the program.

To make a long story short, the person asked for some personal information and then informed me that she needed my Credit Card information to bill me $968 (€864) to partecipate the program.

Believing that USAFIS.ORG was part of the USA Government (since I enroleld on the governament website in the past, but not anywhere else), I gave my information and was billed as told.

Minutes later, I was called by my bank warning me of the mistake I made trusting these people.

I immediately wrote them asking to be contacted again, and the kind girl called me immediately. But as soon as I told her that I was mislead in believing that USAFIS was related to US Government and that I did not want to partecipate in their program, she quitted being so helping and told me that she was not authorized to refund. ... and that I would have to wait for someone to contact me.

I wrote them several times, but only automatic replies so far and I have not seen my money back.

I feel stupid for being scammed this way, but at least I hope to warn others. USAFIS is a PRIVATE firm offering SERVICES, and pricey ones I must say to fill a free form. Don't let them make you believe they are your only chance to get a Green Card: it is not true.

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zb2200
, US
Aug 06, 2016 5:44 pm EDT
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Hi there,

I am an investigative journalism student at Columbia University Graduate School of Journalism and I am writing my master’s project on the issue of online diversity visa (green card) lottery scams.

To give a human voice to my piece, I would need to speak to victims so I wonder if I could speak to you about your experience. I would like to raise awareness about this issue and your story sounds fascinating.

Please let me know if we could have a chat.

Thanks,
Zsolt Bobis
zb2200@columbia.edu

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Redix Seven
, US
Nov 05, 2023 1:47 pm EST
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Replying to comment of zb2200

They did a calculation for me and I had to pay about 2500 dollars in advance without having any guarantees of winning the card... and I gave up... I had to fill out an application for a visa after I was chosen as one of the winners and we were about 89 out of 500 winners... But when I saw the amount of money, I gave up... I bring something and I don't take, so it was good to support people, not to make money with them, so I thought it was not serious.

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12:15 pm EDT

USAFIS Organization diversity visa submission fail

For the second year in a row, USAFIS has made mistakes on our Diversity Visa application (also know as the Green Card Lottery), enough to disqualify our application. Last year we requested a refund because of this, which was ignored even though we were within our rights to request it, in terms of their rules. The following year they simply submitted another application for us. This time when I requested a correction on our application, well in time for the submission, the correction request was not responded to at all and the application submitted as is.

Also, both times I listed myself as the main applicant. This year my husband decided to submit an application in his name, as the U.S. State department advised that this would be acceptable, provided only one application is submitted per name. If two applications are submitted in the same name, this would mean automatic disqualification. Well, it turns out not only was this year's USAFIS application submitted without correcting the error I emailed them about, but it was also submitted with my husband as the main applicant. Not even sure how that could have happened. We only discovered this on the day the results were posted on the government website.

Advice:
1. Do NOT use this service at all. It is expensive and there is no service level guarantee. Requests for refunds will not be honoured.
2. Only consider using this service if you cannot speak English and are unable to submit an application yourself.
3. Do your own application - it's beyond simple and applications are FREE on the U.S. gov's site - https://www.dvlottery.state.gov/

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7:05 am EDT

USAFIS Organization scam

I have been contact a company called usafis for greencard application. They have provide me a 10 years application which cost me 842 euro. I have called and ask refund for the service which I didnt take. They were saying that they can only refund %20 of the fee.
They have mentioned that they represent goverment of state and that's why their web page is usafis.gov. When you search local (Turkey) customer complaint webpages, lots of people had same issue and didn't get their fee back.
I want full-refund and highlight that this company is a scam and charging a huge fee and giving no service.

I really appreciate if you can advise have I can get my fee back
My application no which usafis provide me is [protected], Date of application 2.May.2015,
Please contact me from my email account [protected]@gmail.com

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7:48 am EST
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USAFIS Organization they stool my money without permission present they self as governmental organization

I am egyptian working in saudia arabia and i visited a web site for immigration 10 dayes ago and the next day at 5/ 11/2013 i recived a call from the company and the agent convinced me as she is governmental abd work for the usa immigration and this year if i entered the lottary i have big chance to win as egypt is selected this year and as i am and my wife are doctors are vip and she nedd confirmation of my personality via a cridite card number any way she tooke 1702 dollers and in the same day i emailed her to return the money and she called next day and refund me 306 dollers only and i still want the rest of the money
how come they do like this sell the american dream for people like me from developmental countries i did not do any thing regarding the services they produce and i have all the emails between me and them
i hope to get my money back as i need it badely
also i promise not to even think in usa again
i hope you can help me
i will never stop to get my money back

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Miky Emad
, US
Mar 21, 2016 3:47 am EDT

hi
please i want urgently to refund me my money and stopped this process cause as per my conversation with the customer service she says me nothing truth cause she says that she will take money after she send me the green card and when she send me the approved but when i give her all the information about my visa card i discovered that she take the money from my account balance without any confirming from my side therefore i asking your help to back me my money

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USAFIS Organization misrepresentation

USAFIS was contracted to submit my entry for the USA Diversity Visa each year for ten years. I was selected for the 2013 but USAFIS failed to submit all my family members. I have printed proof of all four family members yet USAFIS only sent three applications. I was told on the day of my embassy interview that because "I" had failed to list all family members, the entire application was declined. I paid interview fees at the embassy to have my documents checked by the immigration officer. Everything was in order except the original application submitted by USAFIS. USAFIS was paid to submit on my behalf and failed. The entire process has cost over $5000 and all just to be told that our application was incomplete. USAFIS has cost me and my family our dreams.

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USAFIS Organization payment of fees

I applied for a green card application. They've asked my to pay for my application, but i haven't got money on my account. I was told that I have 6 months to pay. So they asked me to pay by VISA Card, and they automatically charged me for my application. I would like my money back. My name is Paula Cristina Loio Santos and i have payed 472euros, My email is paula cristina [protected]@GMail.com
I'm from Portugal and i wold like to know if i can complain to the authorities here.
Thank you.

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USAFIS Organization scam for green card lottery

I was phoned after aborting a half filled in form by USAFIS for entering the green card lottery and then was given false information and lied to in order cajole me into paying for a green card entry - I have not filled in any form nor have I issued a photo to them - they are fraudlant and think that because they don't operate in the UK they are above the law. I would greatly appreciate advice on how they can be prosecuted and shut down as it is apparent from the I nternet that they have found many innocent victims. They are very smooth operators and obviously employ a number of staff with 'American accents' who are well trained in the art of maniupulation. This type of scam needs to be severely dealt with and they must be made to pay for their crimes and to refund all the money wrongly taken from people. They do not abide by either data protection or consumer law and blatantly flaunt it. Surely they need to be governed by these? Again advice would be appreciated.

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BrendaPamm
, ZA
Jun 23, 2012 8:16 am EDT

I have also just been the victim of USAFIS, but fortunately the bank account number I gave them has no funds in it, my Bank in South Africa monitors all activity on our account and they prevented USAFIS from using our debit card to purchase on line to the value of $25 000.00. I have instructed our bank to stop any transaction that is not personally ok'ed by myself. Good luck Brenda

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10:42 am EDT
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USAFIS Organization 2012 visa lottery apllication

Dear Si,

I come with this complaint against the USAFIS green card program, through which i had the right of renewal of my application for green card lottery 2012 due to the 10 years application in this program that I was charged in advance in 2010.I paid the entire amount required to be paid for renewal of my application for 10 years but this company or organization stopped to renew my application this year.I have not received any information regarding my 2012 application in spite of my email sent to them email address.

Please help me to get solved this problem !

Thank you in advance.

Mr Mihail Gheorghe
email address :[protected]@ymail.com
I

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Musa Islami
, AL
Jun 01, 2012 2:14 am EDT
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Dear

Of Information Thank you, while I was here if I would send the document to which the possession and wa I paid $ 680 since I got this in the Judiciary ener Agent [judiciaryoffice00@gmail.com] and at the same time I and two other documents but as I the notice to inform that tuja that someone is using your name by taking the money from other people.
If you want more informat please tell me if chuck if you need me more,
Look at this document and feel like you have received a dukument such as would do.

I km and more information about this and a poseduse to your bank account in which I need to send $ 2960 for making my premium of $ 1, 000, 000.00

I have this dukoment from this emaill.

Date: Tue, 29 May 2012 14:03:36 +0200
Subject: Information To Musa Islami
From: gordonsmith1976@gala.net

From: Barrister. Gordon Smith c/o Mrs. Monica Clifford
Direct line Tel: +[protected] (Outside South Africa

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3:18 pm EST
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USAFIS Organization green card lottery fraud

Attention to this organization
Their strategy:
1 - They contact us by phone
2 - They present themselves as "the official department of the green cards"
3 - They make you believe that you won
4 - You must pay a fee !
They call personnnes in all countries
Be careful

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Raúl
, CU
Feb 22, 2016 9:13 am EST
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El Miércoles, 21 de noviembre, 2007 0:52:43, US Green Card Program escribió:

Raul, you are receiving this email since you have registered on one
of USAFIS organization websites on [protected]:38:00.

If you can't see this email, please use this link.

Raul, If you want to PERMANENTLY remove yourself from receiving any email communication,
Please Use this link

Approved! Dear Raul

Congratulations,

According to the information you have provided when registered at one of USAFIS Organization's websites,
you are approved to complete your American Green Card Lottery form.

Use this link to complete your application
your chance to live and work in the USA.

More about the Program:

Official US Government program, Congress approved
50, 000 people and their families will live and work in the USA
Your chance to become American
Easy online registration and assistance in every step
Double chances for married people.

Use this link to register with USAFIS Organization to be included in this year program

Kind Regards
USAFIS Organization
Eligibility Department
USAFIS Organization

Raul, you are receiving this email since you have registered on one
of USAFIS organization websites on [protected]:38:00.
For reference, your computer IP was recorded to confirm your registration as: 67.191.64.138

Don't hesitate to contact the USAFIS Organization through our online contact form, just use this link

To discontinue receiving messages from USAFIS Organization, please use this link
OR Send a postal request to: USAFIS Organization, 2576 Broadway # 443 New York, NY 10025 U.S.A

I NEED SOMEONE PLEASE HELP ME decipher whether EMAIL I RECEIVED THIS ONE WEEK AGO IS NOT A FRAUD AS IN 2007 SINCE I signed mail from a friend of mine who now lives in Florida and CONTACT ME TO TELL ME THAT I HAD WON THE GREEN CARD IF YOU NEED SOMEONE WHO CAN HELP ME ME WRITE TO EMAIL raulhabana1979@hotmail.com thanks

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ismail.omar.fallata
, SA
Oct 30, 2013 4:31 pm EDT
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to home it concern:i am trying to send my photos as you promis that you will help me . also you gave men the following web site
(photo@usafis.com). i have opened the web-site but i did not find any instruction how to send my photos.and somebody called me and promis to send me the web-site adress to my e-mail as well as he promis to send some information about the regulations of getting the green card that i suppose to read and understand but i did not find any thing in my e-mail concerning that subject. i did not know what was the problem.anyway my e-mail is (ismail.o.fallata@gmail.com)

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Sreeramsingh Taukoor
, MU
Jan 23, 2013 11:51 am EST

BA510

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SIMON ONG
, SG
Oct 13, 2012 11:24 pm EDT
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I WISH TO MADE A COMPLAINT THAT I HAVE SEND MY WIFE AND MY DAUGHTER PHOTOS TO NICOLE BLACK AND ASKING HER TO HELP ME IN MY APPLICATION FOR THE GREEN CARD LOTTERY. AND ALSO INFORM HER ONCE SHE HAVE RECEIVED MY EMAIL ATTACHMENT OF THE PHOTOS, PLEASE REPLY TO ME BUT UNTIL NOW I HAVE NOT RECEIVED ANY REPLY YET. COULD YOU KINDLY HELP ME TO CHECK ON THAT AND REPLY TO ME BY EMAIL. MY EMAIL IS : SIMON88818@HOTMAIL.COM, AND MY CONTACT PHONE NUMBER IS : +65 [protected].

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USAFIS Organization greencard

I am thulasyammal ramiah pillai, a malaysian, female applicant for the
Green card ac. No.[protected]. I submitted on 11-16-2008 for the prog. Year 2010 green card. I. D. Was recorded to confirm my registration as 212.25.81.18.
To date I have not received any information as to my status and what my prospects are to
Obtaining the green card. Have I been taken for a ride? I had spent more than us600/= for it.
Could you please help me to check my status? My emails have gone unanswered.
Thank you.

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INGABIRE DOREEN
, RW
Apr 24, 2013 5:43 am EDT
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Hello
I AM INGABIRE DOREEN, FEMALE I WONT APPLYING GREEN CARD
IS IT'S POSSIBLE?, AM RWANDAN I HAVE 23YEARS OLD

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USAFIS Organization repayment

I applied for a green card application. They've asked my to pay for my application, but i haven't got money on my account. I was told that I have 6 months to pay. As soon as my friend debited money on my account USAFIS automatically charged me for my application. I would like my money back. My name is Marzena Zub, application number [protected].

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Greg1904
Cheltenham, GB
Oct 16, 2014 12:08 pm EDT
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Witaj Marzeno
Mam ten sam problem z USAFIS, rozwiązalas go może jakoś?

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bayegirl
usa, US
Oct 23, 2011 12:25 am EDT

Hello Dear
My name is Mariam and i am looking for honest partner if you are interesting please just mail me back through my email address (mariammbaye40@yahoo.co.uk )so we can know each other and from there i will send my picture to you thanks and have a nice day!
Mariam.

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10:39 am EDT
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USAFIS Organization without concern collect my m

Dear,
This is tanvir from Uk, in 30th June 11 Jane call me at 10:40 am, and this time I was sleeping but after get the ring I wakeup then Jane say some of my processing for green card but that moment she also be offer me to get 10yrs process fee for green card but I doesn't understand her, after that she take my card number.many time I say her that I have not enough money to do it  but fail to make understand her about my problem.in the evening time I check my balance but see that she already take the fees.
Now at the moment I fall in a bad situation for it bcs I am a student and I have need this money for my college fees.I doesn't know whatever now I have to do.pls make to understand of my problem and get back my money on my account pls.
Many times try to contact with her but fail, can I be back my money?

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USAFIS Organization diversity visa (dv) winner

My name is Makhmood Hussain
Mobil No:- [protected]
P.O.Box:- 13357 Postal Code:- 51493 Buridah K.S.A
As per I got mail from usafis.[protected]@post.com Dated 8/02/2011 that i have been selected as one of the Diversity Visa (DV) program winner
for receiving a United States permanent Resident Card.Also known as Green Card Lottery, Known as
"diversity immigrants" (DV immigrants).
As part of our agreement they will issue free air line ticket from my country to USA.
They told me that U.S Department of state will contact me soon about visa processing information.
but still up to now 29/06/11 no body contact me .
Please help me to get beanifited from my winning DV Lottery program.
regards,
Makhmood Hussain
[protected] Mobil
[protected] Residance

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myahy39
, IL
May 19, 2012 12:56 am EDT
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hi dear usafis my name is mahmou yahya abdalla issa iam from sudan dar fur .now iam living in israel since 2007 until now .i have application for dvlottery since 2010, 4, 29 .application number [protected] .conf num 20121palt 23 vfx6g.mail myahyaissa@yahoo.com.i want to no result for this year 2012 please send me message ?tel [protected].my address in israel city haifa hadar street yalak bulding 12 house 4.pleas i waiting for the result ?thinks all u s a .

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