I am another victim if these people. I put my details into the website but never completed my application. The next morning they called me and mislead me into giving my credit card details. They implied they were the only way to enter the lottery, and never said that by simply visiting the website you therefore agree to all terms and conditions saying they will not refund you. I attempted to contact them within 2 hours of the phonecall and the telephone numbers do not work. I emailed and they have got back to me saying I cannot have a refund due to them beginning my application process, but then offered me more language software and help to gain immigration into australia instead, or to transfer my application to another person (everything except a refund of the money)
I have done some further research on this organization. They charge different amounts to different people, they mislead you on the phone by not stating clearly what their service is (or isn't). In my case they don't tell you to enter the lottery is free, and they charge for a service, they told me I was paying to enter the lottery, not for them to review my application.
I am also taking this to my credit card company, as I feel they are not legitamate. You only need to look at all the complaints against them.