You have 14 days to return your item. Following is address to send to: USAEbuy.com, 1700 Ellis Drive, Suite 7, Lawrence, KS 66044.
I had purchased 2 Coach bags. While I believe they were authentic, I return because they were to big. With bags sent letter that I was returning bag according to their return policy. You must include confirmation e-mail and copy of order form. I did send bags back certified so I had proof.
I did get my refund on both bags within 2 weeks of them receiving.
Hope this helps.