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USAA Insurance / only the bottom line

1 United States Review updated:
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The whole experience using USAA MoversAvantage and related services has been horrible. We are in the final stages of signing off on a real estate deal using exclusive USAA services and when we are about to finalize the USAA loan and USAA insurance needed to close the deal USAA decides it does not want to insure any more houses in the county the county we put a down payment on a house. (shown to us by the USAA Real Estate agent). This is coming from the company that solicited us to use their Real Estate Relocation Service, use their USAA mortgage Company and their USAA insurance. We really have a feel like USAA is abandoning us on this deal since we put a down payment on the property and are Expats overseas trying to relocate back to the U.S. Now we have to find another mortgage company and insurance company (from overseas)! This is very aggravating to say the least. I guess being loyal to USAA customer over the last 23+ years has no bearing on USAA's decision to leave us hanging like this. I would think most USAA members would be shocked to know that a company they grew to trust, a company who pride themselves to be loyal to it's members and who we exclusively used over the past 23 years for all insurance, banking and investment would treat their members in such a manner. Sometimes company's have to take a look past the $$$ they "might be exposed" to and look at the goodwill and relationships with their customers. USAA has lost allot of Goodwill in this instance and I am very disappointed with their lack of support to us Expats trying to relocate back to the U.S. So if you find yourself in the same situation beware of what USAA promises and do not assume they got your back covered... they are just like all the big insurance companies that look at the bottom line before customer service...

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Comments

  • Fl
      13th of Mar, 2009
    0 Votes

    They have zero loyalty and have gone to a pure "bottom line" attitude. Longstanding relationships mean nothing anymore and they will drop you like a hot potato if you have a problem.

    Its a very sad situation for a company founded on principals of loyalty and honor among officers to decline to something more like a local pawn shop (appologies to pawn shops!) or payday loan operation.

  • Ja
      17th of Apr, 2009
    0 Votes

    They have screwed me too and I couldnt agree with you both more! USAA is only nice when they are going to suck you into becoming a member, everything is a pretty picture until a claim comes along or you call them out for something they did wrong. All of them tell you something different and a lot of the supervisors arent that nice at all. I haven't met one person that has actually had a problem with USAA and USAA actually fix without a But or problem behind it. I'm really sorry to hear what happened to you though USAA should take care of ppl like you...Grrrr they make me so mad

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