USAA
reviews and complaints

Car Insurance, Have Liability. Was paying $45/mo for 1 Car and we just added a another for the same plan. Was Told my bill would be $90/mo and my First bill was $250... Explain that

I was a USAA member for 15 years but after I went bankrupt they treat me like a second class citizen! No online access. Closed my checking and savings. When will they stop punishing people for going through a difficult time?

As a single mother abandoned by my army chaplain husband and slandered by him to try to protect his reputation and job, I was left with no funds and had to support myself and my child in a location remote from where I'd worked and known people. I got cancer and due to the travel cost, I faced a choice between being homeless with a child during cancer treatment or filing chapter 13 bankruptcy. I filed, and on and off USAA has cut off online access to my bank accounts and insurance policies.

I just got an email telling me to view new online documents. I went to logon, and I was just on there recently paying my insurance bill early, but it immediately logged me off and gave me a message that I had declared bankruptcy and that they could not collect debts. This is old news---3.5 years old. I had even wanted to keep my USAA debt and keep paying, but my attorney told me it was illegal to pick and choose which debts to pay. They said I had to finish the bankruptcy and then I could go ahead and pay whatever debts I wanted to if I could. So, I did not single out USAA for payment but instead am just focusing on recovering my life after cancer treatment and subsequent serious accident and a related job loss.

In the past, I have gotten mixed results depending on who I talked to. This time, the screen after they logged me off (without letting me view or access anything) said to click on "proceed" to view my accounts. That just took me to mobile.usaa.com. Why would I have to go there to view my accounts? I'm not even using the checking accounts but am paying my USAA insurance bills through another credit union.

So, why are they doing this all the sudden, and for what purpose? All it does is inhibit me from easily paying my USAA bill. Are they trying to dump me? Did I call for roadside assistance one too many times? Did they see that I was recently late on a medical bill that was reported on my credit report when I was out of work and injured (and unable to work due to a severe injury)?

I have been on hold long enough to try several ways to log on, read several complaint web sites that have complaints about USAA treatment of clients who have declared bankruptcy, and write this complaint. Still, there is no sign of my call being answered anytime soon.

In the past, other than these incidents which are spaced far apart, I have had no problem with USAA other than one rare bad USAA customer service call. All the other calls have been good to great. I will say that sometimes if one person gets all bent out of shape and says you can't do anything because you once had a bankruptcy, call another department with your question and don't mention the bankruptcy, or call back and talk to another person on another day.

These people do not explain their actions, and it seems to really have no relationship to common sense. If they have a problem with me, they should tell me. I think that they are bound by regulations not to harass people who have been awarded bankruptcy protection, but they are harassing them anyway by not allowing access to their own accounts, not explaining why or when they are doing this, and making it extremely difficult to get through to anyone who can speak to the matter.

I am very disappointed that USAA, an otherwise excellent institution, is continuing to engage in these disturbing practices. My ex-husband, the abusive, lying pastor whose Ph.D. was paid for by the US Army with my tax dollars even after he lied to the IRS and took my tax refund needed for basic survival expenses and who also lied to the Pentagon in writing to avoid paying temporary spousal support after he abandoned us on a highway while moving from Fort Lewis to Fort Benning around Mothers Day 2002, is still surely a strong member of USAA. It's almost as though the values on which USAA was supposed to be founded are giving way to the good old boy/girl system of underground methods, intimidation and stonewalling.

My husband and I have a similar problem. We filed bankruptcy in June 2006, paid all USAA debts except for a USAA credit card that was rolled into the bankruptcy. We offered to pull it out of the bankruptcy, but was told by USAA that the repercussions would be the same. We too have lost our online access, 3.5 years after the bankruptcy mind you. It seems like they randomly punish you for the bankruptcy. Right away my husband lost online access, but mine remained open (I avoid talking to them becuase I don't want them to take it away), then recently, they decided to disable my ability to download my transactions into Quicken, but I still have online access. We have never bounced a check or even been overdrawn on our account. We have had this account for 11 years and my husband has been a member for 27 years!

I understand never giving us a credit card again. I even understand not letting me open any new accounts, but how they can get away with limiting a checking and savings account in good standing?

I have asked for a copy of their bankruptcy policy so that I can be informed about how our access and services would be limited. Every time I get a different story, but never anything in writing since it is an "internal policy that they don't have to share". Today I was told that all our access would be restored after 7 years. I sure would like to see in writing what their practices are... I don't believe anything they say about this because it depends on the person you speak with.

We filed Chapter 13 in 2002 - at the time we had a carloan with USAA since early 1999, never late since USAA deducted the payment from our checking account every month! A credit card from USAA, however, was included in the Chapter 13. In 2oo2 it was not mandated to reaffirm the loan and since we had never been late and intended to continue paying as agreed our attorney said it was not necessary to reaffirm. We did not reaffirm our mortgage or our other carloan thru Ford - never late on those either. Very much to our surprise we found out that USAA filed a claim with the court saying we were 3 months late! That claim was thrown out since we could prove that we were never late. Fast forward to now - USAA continues to report the loan as 'discharged as a bad debt" in 2003 when we in fact continued to pay as agreed till 2004 when the car was paid off and we received the title! USAA claims we only paid 37 months of the 60 months required. All this shows up on our credit report! We have tried to get this resolved but USAA's bankruptcy department claims the have EVERY right to report whatever they feel is correct! We are now in the process of taking USAA to court to get this resolved! Also - since filing Ch 13 we have seen our car and homeowner's insurance triple - USAA says we are a high risk, yet we never had ANY clams but USAA again states they are within their rights. Complaints have been filed with our attorney general who has taken a great interst in this matter.
We have been USAA members for 30 years! Needless to say, we are now looking to get insurance with other companies. It will be interesting to see if we get the almost $6, 000 in our subscriber's savings account. That is probably another lawsuit waiting to happen!

If you are looking for good customer service and fast claim service, do NOT call USAA. They never anwser their phones and won't call you back and it takes 3 days for them to anwser their emails. Our truck was hit over 6 weeks ago and we still don't have the money! They offered us $2500 dollars below blue book value and refuse to even talk to us! They have now posted the dollar amount that they are paying us and it is $200 dollars short from the amount they said we would get. Unless you enjoy being screwed over, look for a different company.

Do you even know the deffinition of ACV? ACV=Replacement cost - Depreciation.

Replacement cost= RC, not ACV!

Also, "fully covered"= liability+ Comp/Coll. That doesnt mean "everything under the stars"

USAA has led their customers to believe they are special because they supposedly cater to military members. Don't be fooled! They are just as corrupt as any other financial institution. Military members, open your eyes and pay attention to the many complaints regarding USAA and be wary. Many people don't pay attention to complaints lodged against companies until they get screwed and they just accept it. I don't! Lodging online complaints is a good way to fight back against many unscrupulous companies including USAA. Complaints serve to dispel the self-imposed good name this company and others bestow upon themselves.
I have been a USAA customer for almost 10 years now and I have seen the customer service and reliability of USAA go down the toilet. I have lost confidence and trust in this company as a result of bad experiences which began several years ago and have continued to get worse.
Don't be fooled to think that USAA is some exclusive organization because their customers are primarily military.
Think about it, what is USAA doing special for military members? They take your auto and home insurance premiums happily but when it comes to paying on claims they lie, cheat and steal like most other insurance companies and don't want to pay. Their customer service representatives are becoming rude and are uninformed just like most other companies customer service representatives. I have personally experienced bad and unpleasant experiences with USAA within the last couple of years and because of even worse experiences with other financial institutions, I am relegated to stay with USAA. I remain with USAA because for me, they have become the best of the worst. However, I am still very disgusted and displeased with USAA and this is my way of fighting back.

USAA is a horrible bank. Claims to help veterans. I've been a member over 11years. They have taken money out if my account without my permission for a late car payment & threatened to repossess my vehicle for being late two months. They refused to give me a deferment and made threatening calls constantly. Please, if you're thinkinking of banking with USAA, beware they WILL NOT work with you regardless of your circumstances. The worst bank to do business with.

What is interesting is that MadinUtah was still trying to upload the picture to the website even knowing it was a fraud.

Paypal is a jerk off. Although it is nice to have to protect your real bank accounts, it is also sometimes a hassle.

The scammers know this and so does paypal. There is no negotications with electronic goods, for my example, per paypal rules. If you buy something online, such as a website, software, or anything of the like, they will not allow you to dispute it. This means that people are able to create something fake, sell it to you, and then you can not dispute it. If they are in another country, it is harder to pin point them as well if you want to work outside of paypal. I ordered a bunch of websites that included flash ones, html ones, and some software. The software was a trial version with a "crack" to unlock the software. The websites were ripped off other sites. Some were nice but for the money I paid it wasn't right. I called paypal and they credited my account with the purchase as a "one time" thing. He told me to send the files to paypal so they could review them but I never heard back. Whatever, I made my money back and the scammers made off with theirs. As long as Paypal keeps paying the victims, it will fuel the crimes.

As for the original poster, if you don't make arrangements with your creditors, they will take care of it themselves if the funds are available.

I signed up with Talent Hunter.com BEFORE I did my research. I paid $149.99 so I could sign my daugther up for 6 months. I thought I was getting a good deal becuase I recieved an email from an "agent" saying that they would be interested in my daughter for a commerical that was being shot in my area (my daughter's pic wasnt even posted at the time, should had be alert number 1). I complained to Paypal and my bank that this company was a fraud.

Too make a long story short, these people WILL NOT respond to any of your requests about cancellations and refunds because they dont have too! My bank (USAA) will not dispute Paypal, told me that they were untouchable. I disputed with Paypal and my claim was denied. I complained with the Better Business Buearu, still pending but Im sure that my money is gone.

People do your research please. I feel so stupid becuase I cant even get my daughters pics to even load up on their website. SO I got screwed with no protection at all! MAN!

I totally agree with this post. I had a similar situation with my insurance company and Insurex was the collection agent. I have never been treated so rudely my entire life and it was not just by one of the employees it was a number of them. Insurex reminds me of a modern day 3rd. Reich, an absolutely HORRIBLE group of people!

Looking to make money with you heloc.and am talking enough to pay all your debt and extra contact me +[protected] (text only) no service charge no capital required you won't be asked for a penny!.and very simple and easy..Yea text me today and let me blow your mind..only interested people please plus there is a limited space so grab yours while offer last!...No jokes

usaa bank is no way affliated with the military. they are scammers! they ripped me off for over 7500.00. someone hacked my account and now they wont reimburse me my money! I am like everyone else here by notting getting any responses back from them? this is the worse bank I have ever dealt with in my 61 years!theysure don't mind ripping off the military personal or the disabled and I am both !

JOE ur a Fuking idiot. Typical SHEEP BOY... FOLLOWER and never will take a risk to get ahead. IF TRUMP never took rish do u think he would not be rich and yet he has filed for BK before

To the holier than though person that doesn't spend more than they think they can afford...but for the grace of God...and as far as USAA goes, I have had clients bring me tape recordings of USAA saying that because they are not debt collectors and because this is their debt, they don't have to comply with the Fair Debt Collection Practices Act. They were nasty in the calls I have heard. Not impressed with how they treat these people, who were also members for 25 years before suffering UNEXPECTED setback. Boy, Mr Holier than though, you must be ready for ANYTHING! How about some empathy! I was in the military and had a lot of other military members that I had to deal with who had the same attitude.

I've been with them for for about 25+ yrs and have never had any issues. Maybe because I don't spend $$ unless I know I have the cash behind me to pay it off. That's the problem with people today--spend today thinking that no emergencies will ever come up and that a financial institution will bend over for you--no questions asked. It's people like you that result in some of us receiving lower savings/CD yields.

I have been a USAA member for over 25 years, my husband recenty lost his job and we fell behind in 1 of our 7 accounts with them. They have us on auto-dialer and call at least 8 times a day. The phone rings and there is no one on the other end--I waited 2.5 minutes yesterday to speak to someone and then it hung up. A half hour later, I spoke to someone. Then, later that evening I received two more calls. Shocked that this is one of the big companies that specializes in military lending. They do NOT follow the law. I don't even want to get into the predatory lending practices. Encouraged no doc loans, including mortgages, that were obtained with the ease of going through McDonald's drivethrough. Very bad turn turn for the worse with this company. I would love to have others post their experiences whatever they are!

i agree usaa is fine until you file a claim. we had a loss of food twice in six months which was not our fault. the refrigerator went out so we called the lanlord and he took too long both times to get the regrigerator fixed. we lost everything. landlord would not pay us for the loss. so we turm to the insurance company. they approved it. we moved after being thier a year to get away from the problem. in our new place we had the cable company put in our dish. he did not ground the cable we asked him why he was doin it that way his response said that is hoe they do it. but a storm rolled through and blew out our tv. had it tested ands showed it was lightening damage. not my fault. we went to the insurance company they paid us. but so many months later we got our renters insurance cancelled because filed three claims in 7 years. said we we re accessive. we again expalin the situations and they said renters insurance is not to be used it is for them to make money. why have renters insurance when you cannot use it.

If your area was truly open for an unknown period of time and you have no idea how the items are stolen, how do you expect someone to insure that type of risk? Thats like being upset when you leave all your stuff on the corner for months and have no idea when it was taken but believe you shouldn't be responsible for protecting your items. I would be more upset if I were you with the place you put the items into storage.

I have been using USAA for a few years and my wife for more than 20, i had a home invasion 10-21-09 while sleeping and i didn't wake up until morning.the police took a report and gave an incorrect case #, after that was sorted out i waited a week then called my adjuster she was always out and never called me back, a spoke to another rep who told me my claim was flagged due to me being asleep at the time. i was told an investigator would be coming to my home and he did a full month after the theft and told me he needed to see the screen that was bent in half where they entered which of course was replaced by the apt maintenance, he interviewed me, my son and his friend and asked me to sign a release to look at my credit history and rental history which i grudgingly signed to speed up the process which it did not as he finished his report 3 weeks later and the claim is still "in process" a full 2 months after i reported the loss, i filed a complaint with the CA dept of insurance and am going to take them to small claims court all for a whopping $2, 200 in home electronics stolen.USAA is great until you file a claim then the real BS starts and you see the company for what it is...lousy. i paid $354 per year for 45K in coverage, State farm has the same coverage for only $260 anually and i still have yet to check out allstate of farmers but a local agent would smooth out the claims process immensely. all in all i can no longer recommend USAA for renters insurance.i feel sorry for the guy above but what we experience is typical of USAA of current, do yourself a favor and go elswhere for a renters policy, their auto is lower than others by sometimes quite a bit, $238 for me but the renters insurance is worthless.

I signed up with Talent Hunter.com BEFORE I did my research. I paid $149.99 so I could sign my daugther up for 6 months. I thought I was getting a good deal becuase I recieved an email from an "agent" saying that they would be interested in my daughter for a commerical that was being shot in my area (my daughter's pic wasnt even posted at the time, should had be alert number 1). I complained to Paypal and my bank that this company was a fraud.

Too make a long story short, these people WILL NOT respond to any of your requests about cancellations and refunds because they dont have too! My bank (USAA) will not dispute Paypal, told me that they were untouchable. I disputed with Paypal and my claim was denied. I complained with the Better Business Buearu, still pending but Im sure that my money is gone.

People do your research please. I feel so stupid becuase I cant even get my daughters pics to even load up on their website. SO I got screwed with no protection at all! MAN!

i am a bodyshop owner in ga . a car was refered to me by a towing compony at which time the claiment called to let usaa were the car would be located, at which time the adjuster for usaatold the claiment that my company (the bodyshop). did not warrenty our work whitch is false we warranty everything we do ! i guess my problem is im tired of dealing with the uneducated adjusters stering customers to certin shops . insurance comp. shouldnt be connected to any shop. were in america and everyone has the right to workout a livin

A car's value is different then it's ACV. We all know that as soon as we drive a car off the lot it loses value. Car's arent like homes.

I have to admit that I could go and on about how I totally agree that USAA is about the WORST Insurance Company that I have had to deal with in years. I was rear ended while waiting to turn left- by a USSA client a Year ago. Her fault, no problem- since then.. fraud on the part of the adjustor (I acutally have it in writing).. had a time about the car.. Now, they are trying to stall on the Medical. So, it is time for court. They don't even want to even discuss negotiation- they named a ridiculously LOW figure for months of pain & doctor's visits - and putting up with their run arounds. So, in the end- may have to go after the Driver.

I WAS RECENTLY INVOLVED IN AN ACCIDENT WITH AN USAA CLIENT, I WAS REAR ENDED WHILE STOPPED IN TRAFFIC BY A 17 YEAR OLD.THEY HAVE USAA FOR THEIR INSURANCE.NOW THIS IS WHAT GETS ME I HAD 3 ESTIMATES DONE ON MY TRUCK.ALL OF THEM CAME UP TO OVER 1200 DOLLARS, THEY SENT THEIR APPRAISER OUT TO LOOK AT MY TRUCK, HE TOLD ME THAT THE DAMAGE WAS ONLY WORTH 1055 WHICH WOULD NOT COVER ALL THE DAMAGE TO MY TRUCK, BECAISE NOW MY TAILGATE WILL NOT STAY UP @ALL AND IT WAS WORKING PERFECTLY FINE UNTIL I WAS REAR ENDE, HE SAID IT WASNT RELATED TO THE ACCIDENT, WHICH I KNOW MY TRUCK WAS PERFECTLY FINE AND ON HIS STATEMENT HE WROTE THAT I CLAIMED IT WAS FROM THE ACCIDENT AND IT WAS FROM NORMAL WEAR AND TEAR, SO HOW BASICALLY I WAS CALLED A LIE FROM HIS SO CALLED EXPERT OPINION, WHEN I KNOW FOR A FACT THAT IIT WAS DAMAGED FROM THE ACCIDENT, AND I HAVE THREE ESTIMATES AND PEOPLE THAT BE WITH ME AND AROUND ME WHO KNOWS THAT MY TRUCK WAS JUST FINE. USSA IS NOT A GOOD COMPANY @ ALL THEY ARE SO FULL OF IT AND GIVE YOU THE RUN AROUND ON EVERYTHING, SO IF YOU CANT GET WHAT YOU NEED FROM THE COMPANY, YOU HAVE TO GO AFTER THE PERSON THAT HIT YOU.

Please report this to the BBB

I've been reading more and more complaints about USAA, and one conclusion that I can come to is that they have taken a nosedive in terms of quality and service over the last few years. I've been a loyal customer for 10 years with home and auto loans, insurance, credit cards, and banking accounts. Three months ago, I received a mailer from USAA for a credit card offer, with a good fixed interest rate and an introductory interest rate of 0.0% on convenience checks for 12 months. My wife and I decided to finish off some home improvement projects and use the checks, while paying the balance off and not accruing any interest. Three months later, the economy has crashed, numerous USAA investment funds have lost up to 50% of their value, and mysteriously my credit card terms have changed. I don't have the original mailer, but do have the confirmation number written down, but (and this is the kicker) USAA says that number is not a valid confirmation number for a credit card application. This was, of course, not mentioned during the application process over the phone. I was also just told today that USAA doesn't offer credit cards with fixed rates, also a lie because the previous card I had with them did have a fixed rate. If anyone else has received a similar offer, please respond on this board, I don't believe that this was an isolated incident.

The same thing happened to us. USAA is actually worse than other banks we dealt with. An account was charged off and they froze all money in our USAA Checking. They took $600.00 without even notifying us.
Now we cannot pay are other USAA bills. Very unreasonable people there and no respect for you. Once you get a charge off you are trash to USAA.
I will be closing all my checking accounts with USAA. Because if I deposit any money in their they will immediately take it and I will have overdraft fees.
I suggest you do not deposit money into USAA. Open at a local credit union.

Scam? MAn there are some people on here with no sense. Your probably one of those people that blame everyone for your mistakes. What scam? Hoepfully everyone that reads your ridiculous comment has enough of a brain to realize you put not facts, your just mad because YOU messed up and a company followed its procedure.

And if you cause a loss to a company then why should they give you special access? Ive had this happen as well. WIll it not be restored once you pay...

I HATE THIS BANK MY HUSBAND I WERE SCAMED AND THIS BANK CONTINUED TO LET THE COMPANY STEAL FROM ME AFTER T REPORTED.IM NEGATIVE 1, 200 BECAUSE OF THIS SCAM AND THEY SAY ITS MY FAULT AND THEY CANT DO ANYTHING ABOUT IT.

They have screwed me too and I couldnt agree with you both more! USAA is only nice when they are going to suck you into becoming a member, everything is a pretty picture until a claim comes along or you call them out for something they did wrong. All of them tell you something different and a lot of the supervisors arent that nice at all. I haven't met one person that has actually had a problem with USAA and USAA actually fix without a But or problem behind it. I'm really sorry to hear what happened to you though USAA should take care of ppl like you...Grrrr they make me so mad

They have zero loyalty and have gone to a pure "bottom line" attitude. Longstanding relationships mean nothing anymore and they will drop you like a hot potato if you have a problem.

Its a very sad situation for a company founded on principals of loyalty and honor among officers to decline to something more like a local pawn shop (appologies to pawn shops!) or payday loan operation.

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3, 000 dollars short! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing.

I have just been notified that USAA is cancelling my house insurance. I have looked around for several years and settled on USAA for both my home insurance and my car insurance. This was the first claim that I put it. (flooded bathroom, front room and basement) Heck, I doubt if I will have another claim for 20 or so years. I do not understand the way that I am being treated ?

I am finding ths out the hard way

I'm a 26 year USAA member now looking for another insurer. My recent claims experience has been horrible. A 60 ft tall tree fell on my house causing $37k in damage. USAA has used every trick in the book; claim delay, low balling, recoverable depreciation schemes, bad customer service, etc. It has been a nightmare and I've lost a lot of money and time. USAA drapes themselves in the American flag and the military service of their customers but USAA has devolved in to a bunch of shysters. They should be ashamed.

Your posting has motivated me to share my similar experience with USAA. I also do NOT recommend using USAA for VA loans at this time. I will also post a complainted about "missed close dates."

My husband and I are now going through USAA mortgage hell -- will never do more business with them and will pull all my other business asap!

Usaa used to be a good bank (back in the late nineties and early 2000), but now their service sucks. They keep charging my account unnecessary overdraft fees. I ordered stop payment on a check and they still posted it to my account as an electronic payment. They didn't even notify me to tell me that they were going to change my payment to an electronic payment. That's crazy! Then they charged my savings account a few fees and they claimed because I was transferring money over to another one of my accounts too frequently they changed that saving account into a checking account. How are you going to charge me for switching money from one account to another when both accounts are my own? I am so pissed and fed up with USAA. In a few months once everything gets back in order, I'm going to cancel my service with them. They have changed so much (for the worse) in the last few years.

usaa is a disgrace to the military and military dependents. I opened a checking account only back in October of 09 and now they have disclosed to me that they are shutting down my checking acct and want no further business from me due to me depositing my government school refund check into my fiancee's usaa acct. WTF? I was told this was fraudulent, even though I am on his account, and because, as we all know USAA has ZERO walk in centers for depost, my account was frozen and then ultimately told that they want no buisness to do with me, . THis is an outrage and Im disgusted by the way they conduct their banking. Its a disgrace and I'm ashamed to have ever been affiliated with this low life bank.

I was refused for a loan without taking the good part of my credit history into account, only the negative. My local bank OKd me for a loan afterward. For USAA to be pro military is a joke. There advertisment is just a scam.

Same happened to me now. The person insured by them backed into my car. First they tried to deny their responsibility. Then they didn't want to send appraiser because they want to save cost. Three week passed by. I am still trying to get hold of appraiser. I am very disappointed at their service

USAA did the same thing to me. I also carried everything with them for 25 years. They have gotten really sleazy and are now PREDATORY lenders. They also decreased our home value on equity loans and our credit union appraisal came back significantly higher. They have turned pure evil. I heard they no longer are run by military people...is this the reason they are pure evil? LIARS and no LOYALTY to customers. Oh, they screwed me on some insurance claims also but that is a different issue. Someone totalled my car and they paid me signficantly less than any book value out there. They used the WHOLESALE AUCTION PRICE for payment when I pressed them as to where they got the low comps. They tried to slip it by me. Nice, huh?

D.O.I. insuance complaint department. You make a complaint to them and USAA will be VERY helpful.

I'm completely ticked off at USAA. One of their clients is the at-fault driver in a collision in Texas. USAA is trying to force me to accept inferior junk parts (reconditioned) to repair my car. Does anyone know WHERE can I find information about my RIGHTS as a Texas auto insurance claimant?

DO NOT GO WITH BANK OF AMERICA! Google BANK OF AMERICA complaints and your computer will burn up. Go with Security Service Federal credit Union in San Antonio and don't give up on USAA. Have your main checking with SSFCU and have money sent each month from SSFCU to USAA to pay for your insurance. They give you a 10% discount for have automatic withdrawal. All the insurance companies are bad look at ALL STATE being sued by attorney generals in many states. Bank of America is HORRIBLE HORRIBLE HORRIBLE. I had them for 3 pay periods (3 active duty checks) and they bounced over $$2500 worth of checks because my money was NEVER EVER deposited on the day the military paid me. BOA would wait at least 2 but sometime up to 4 days to deposit my money all the while telling me they would "honor" any checks they came through. This was in 2000. My USAA auto and property insurance came out on payday and my mutual funds a few days later by AUTOMATIC withdrawal not by check. ALL BOUNCED! It was the single most frustrating horrible experience of my life. I had a $2000 overdraft signature loan with BOA (like I did SSFCU which I never closed thank God) and BOA made sure they RACKED UP EVERY CENT of it in bounced check fees $39 each. I thought I was done paying the BX and Wal-mart etc. and then stormed into BOA to close my account and found out they ran the same check for $6.00 for lunch I cashed at the BX 3 or 4 times just to rack up that signature loan which I had to pay off before I could close the account. I kept all my BOA statements PROVING they never deposieted my military checks for DAYS after payday but was exhausted working on my masters degree and working and raising a child. I was screwed and worse my airmen all said "I TOLD YOU SO" because they had already been through the experience. When I had my military pay going back to SSFCU, SUDDENLY NO MORE BOUNCED CHECKS! TO ALL FIRST SERGEANTS OUT THERE: BEFORE YOU THROW OUT ANY AIRMAN SOLDIER OR MARINE OR SAILOR out of the military, HAVE THEM DUMP BOA FOR SSFCU and their checks will not bounce.