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1.7 581 Reviews

USAA Complaints Summary

91 Resolved
474 Unresolved
Our verdict: With USAA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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USAA reviews & complaints 581

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7:17 am EST
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USAA terrible experience

I am insured by USAA and was hit by underinsured driver while stopped at a light. As a result of the collision, I suffered a severe spinal cord injury which required emergency surgery. There was no issue of liability.

My original adjuster was very helpful and told me the other driver's policy limits and that it appeared that she lacked any personal assets to pursue a individual claim against. He also informed me that it was clear that my claim would exceed both her and my insurance policies.

However, I spent over a year out of work, under heavy medication and unable to conduct my personal affairs. During this period, the original adjuster was replaced. When I was eventually able to address my personal affairs the new adjuster refused to confirm the information previously provided. The new adjuster told me that if I provided a list of all my medical expenses, USAA would tell me if my claim exceeded the insurance limits ($100K) of the policies. My medical bills alone were well over the $100K at the time of this conversation.

Once I provided this extensive accounting, the adjuster then told me that they needed a medical release to get all the records before they could evaluate my claim. It was clear that after my family wasted significant time compiling a complete accounting of all medical bills, USAA was just using the request as a delaying tactic. I provided the release with only a few months before the statute of limitations as they were now insisting they needed it. I was told repeatedly not to worry as they would be able to quickly resolve the claim. However, USAA sat on my medical release for a month while the other insurance company received all of the medical documents within days and informed me that my claim exceeded their insurance limits within this period.

With weeks left before the statute of limitations ran and after several conversations, the USAA adjuster told me that there was no question that my injuries were caused by the accident and that they were contacting the other insurance company to have them fax a few more of the bills to satisfy the claim amount. (My initial hospital bill and emergency surgery exceeded $75K.)

With less than 10 days left, I was informed that they still had not reviewed medical documents received weeks before or obtained bills from the other insurance company and the adjuster had taken leave. I was told to talk to her supervisor to find out what they still needed in her absence. However, he refused to tell me how many more bills they would need to complete my claim (so I could fax them myself; the assigned adjuster told me not to fax the additional medical bills because it would be quicker to obtain from the other insr co.) and just kept blaming me for the delay, even though he knew from my file that I was medically unable to conduct personal affairs for well over a year, I had complained they were using delaying tactics and they had not acted on my medical release. He then told me that he was also taking a long holiday weekend and that another adjuster would call me.

When I angrily told him to stop playing the blame game so we could resolve my claim and demanded that he provide me with the name and extension of the person and that they inform me in writing through email what they needed to complete my claim, he left a message on my phone telling me that they would not be able to resolve my claim before the statute of limitations (forcing me to spend several hundred dollars to file in court), that they were now demanding to see every bill and all my medical information for three years prior to the accident or they would completely deny my claim. Additionally, he they would not release any payment until they ensured that any liens (I had federal health insurance) were paid. USAA adjusters are a bunch of liars, who practice unethical delaying tactics, and unfair claim practices. Beware of USAA! You may think they are great -- that is until you have to file a claim!

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inconstantpain
New Castle, US
Sep 26, 2011 7:30 pm EDT

I'm with you. I have similar circumstances and after two surgeries and the USAA sponsored IME have had my wages cut off. What a Mess!

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Barry allen
, US
Nov 10, 2009 5:33 pm EST

I had a recent experience with American Family Insurance where our car was illegally hit by a car turning in front of us. They said that we were 25% to blame because "there was an assumed risk for driving on a busy street". What I learned was not to mess around with adjusters when they start playing games. Sue the other party in small claims court...most have limits between 5 and 10 thousand dollars. Things happen when the insured is served.

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G. Goss
Boerne, US
Jun 05, 2009 9:06 am EDT

Since every coin has two sides, I would like to hear a response from USAA. I have carried my auto insurance with USAA since 1953 and have never had any problems, They have handled my claims with courtsey and efficently.

G Goss

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4:44 pm EST
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USAA - horrible mortgage servicing

I have been a member of USAA since 1953, so I never thought I would be complaining about them. I refinanced my mortgage last year, not knowing (and not being informed) that USAA now uses US Bank as its mortgage server. Based upon years of experience as a commercial customer of US Bank, I want nothing to do with this customer-UNfriendly bank. Had I been...

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8:17 pm EST
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USAA harrassment, threats

My community college attending daughter was in a fender bender in her car (registered to me) and I thought we were insured. Due to some technicality that I'm still trying to figure out, Allstate says that we were not covered on the date of her accident. USAA sent me a bill for the $8, 000+ they said they paid to their client (for a broken head light?), followed the next week by harrassing calls from their collection agent, Mary Tomio at Insurex Inc. Mary threatened that if I don't pay the entire $8, 000 my own car license and registration will be revoked, wages garnished, etc. She offered no option for a payment plan, and didn't care that I'm appealing Allstate's decision. My complaint is against Allstate (I've been a customer for 33 years but can't say that "I'm in good hands"); USAA and their collection agency Insurex, and against the insurance industry as a whole. Why do we pay extra for uninsured/underinsured motorist on our insurance premium if they then turn around and collect/harrass/threaten anyone that they can for any amount that they have had to pay out? Meanwhile, the former CEO of Allstate (who is now CEO of AIG) was paid $17 million a year!

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Joe Pissed Off
Portland, US
Oct 28, 2010 8:24 pm EDT

I totally agree with this post. I had a similar situation with my insurance company and Insurex was the collection agent. I have never been treated so rudely my entire life and it was not just by one of the employees it was a number of them. Insurex reminds me of a modern day 3rd. Reich, an absolutely HORRIBLE group of people!

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1:32 pm EST
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USAA unfair collection practices

USAA bank is a military only insurance and bank. They specialize in taking advantage of our military members. I have a HELOC or second mortgage on a home in Arkansas. The home has dropped in value 100k and I am unable to sell, rent, or give away. USAA put me on their automated computer system that calls at random as early as 0655 a.m. and as late as 0900 p.m. They even called December 24th at 0800 pm. with their automate system that asks you to hold and then it hangs up because no one was available to receive this call. When the bank calls the caller ID shows unknown caller and they do not identify them selves until they have who they are looking for on line. I wrote letter requesting them not to call so early or use their automated system and their rep told my during my last call that they did have to abide by the fair collection act.

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make money with your heloc
Manhattan, US
Nov 05, 2014 1:36 am EST

Looking to make money with you heloc.and am talking enough to pay all your debt and extra contact me +[protected] (text only) no service charge no capital required you won't be asked for a penny!.and very simple and easy..Yea text me today and let me blow your mind..only interested people please plus there is a limited space so grab yours while offer last!...No jokes

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vtpka
Harrisville, US
Jul 30, 2013 8:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

usaa bank is no way affliated with the military. they are scammers! they ripped me off for over 7500.00. someone hacked my account and now they wont reimburse me my money! I am like everyone else here by notting getting any responses back from them? this is the worse bank I have ever dealt with in my 61 years!theysure don't mind ripping off the military personal or the disabled and I am both !

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hatesheep
lv, US
Sep 07, 2009 12:53 am EDT

JOE ur a Fuking idiot. Typical SHEEP BOY... FOLLOWER and never will take a risk to get ahead. IF TRUMP never took rish do u think he would not be rich and yet he has filed for BK before

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Dante6666
Eliot, US
Aug 16, 2009 5:34 pm EDT

To the holier than though person that doesn't spend more than they think they can afford...but for the grace of God...and as far as USAA goes, I have had clients bring me tape recordings of USAA saying that because they are not debt collectors and because this is their debt, they don't have to comply with the Fair Debt Collection Practices Act. They were nasty in the calls I have heard. Not impressed with how they treat these people, who were also members for 25 years before suffering UNEXPECTED setback. Boy, Mr Holier than though, you must be ready for ANYTHING! How about some empathy! I was in the military and had a lot of other military members that I had to deal with who had the same attitude.

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Joe
Colorado Springs, US
May 28, 2009 3:50 pm EDT

I've been with them for for about 25+ yrs and have never had any issues. Maybe because I don't spend $$ unless I know I have the cash behind me to pay it off. That's the problem with people today--spend today thinking that no emergencies will ever come up and that a financial institution will bend over for you--no questions asked. It's people like you that result in some of us receiving lower savings/CD yields.

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Dharma
South Berwick, US
Feb 14, 2009 3:50 pm EST

I have been a USAA member for over 25 years, my husband recenty lost his job and we fell behind in 1 of our 7 accounts with them. They have us on auto-dialer and call at least 8 times a day. The phone rings and there is no one on the other end--I waited 2.5 minutes yesterday to speak to someone and then it hung up. A half hour later, I spoke to someone. Then, later that evening I received two more calls. Shocked that this is one of the big companies that specializes in military lending. They do NOT follow the law. I don't even want to get into the predatory lending practices. Encouraged no doc loans, including mortgages, that were obtained with the ease of going through McDonald's drivethrough. Very bad turn turn for the worse with this company. I would love to have others post their experiences whatever they are!

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9:56 pm EST
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USAA renter's insurance

"First a bit of background". I moved to San Diego in June of 07' in search of a new life. Upon arriving here I had my things scattered between where I lived and in another rental storage place. By October things were not working like I needed them to and I was forced to find a storage place that was big enough for my car, motorcycle and all my belonging's, so I rented a Garage from a Private owner and placed Renters Insurance from USAA on my garage. I left town and was not going to return for some time. I had no residence because the company I worked for paid for my accomodations.

I kept all my thing in this garage until August of this year, "2008". I was in my garage on 8/10/08 and things were fine and normal. I left town on business and returned on 8/15/08. Upon arriving I noticed my Garage had been broken into however the weird thing was that my Master Locks were still hanging from the garage door but they were open. Obviously a burglary. They wiped me out. Computer, T.V, DVD's, Bike, Surfboard, Guitars & Equipment, you name it and if it was worth anything, it was gone. Even a loaded firearm. So I called the police. They show up to do the report. I only gave the cop 2 or 3 items that were missing at the time. He told me to submit a list of them when I came up with it and gave me the case #.

So I filed a claim with USAA. Time goes on... They send the Private Investigator out who questions me, my girlfriend, and my other 2 friends who had keys to my place. "They are a nice couple who I've known for years." By the time I see the investigator it's Mid-November 2008. I cooperated. USAA refused to update me or return my phone calls. I continued to bother them. No responses. I cancelled my Renters Policy. What's the point of having it? Here today, , , December 23rd I finally got a phone call from them. They are requesting I do a Examination Under Oath with their attorney. I am refusing. I have cooperated with them thus far and have done research online and basically they are trying to avoid paying my claim. I am going to hire an attorney and file suit against them.

Like the other gentleman that posted, , , , , I was victimized and my privacy was invaded by a Robber or more than one... Who knows how long my garage door was opened for? Then when i had faith about having Renters insurance USAA Turns around and victimizes me again. I have been with USAA Since 1995 and this is the treatment I get? If you want renters insurance, think about it twice... They want reciepts and pictures of all your items otherwise they won't pay. And when everything you own is in one place and the burglars take boxes that had paperwork like receipts in them, then you're just out of luck according to them. I am in search of an attorney and will not allow them to intimidate me with their lawyers. I have a loss of over 30k worth of things. I have no words to describe how I feel. Merry Christmas!

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tanya morsbach
for gordon, US
Sep 17, 2011 4:19 pm EDT

i agree usaa is fine until you file a claim. we had a loss of food twice in six months which was not our fault. the refrigerator went out so we called the lanlord and he took too long both times to get the regrigerator fixed. we lost everything. landlord would not pay us for the loss. so we turm to the insurance company. they approved it. we moved after being thier a year to get away from the problem. in our new place we had the cable company put in our dish. he did not ground the cable we asked him why he was doin it that way his response said that is hoe they do it. but a storm rolled through and blew out our tv. had it tested ands showed it was lightening damage. not my fault. we went to the insurance company they paid us. but so many months later we got our renters insurance cancelled because filed three claims in 7 years. said we we re accessive. we again expalin the situations and they said renters insurance is not to be used it is for them to make money. why have renters insurance when you cannot use it.

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formerinsuranceadjuster
va beach, US
Mar 24, 2010 12:11 pm EDT

If your area was truly open for an unknown period of time and you have no idea how the items are stolen, how do you expect someone to insure that type of risk? Thats like being upset when you leave all your stuff on the corner for months and have no idea when it was taken but believe you shouldn't be responsible for protecting your items. I would be more upset if I were you with the place you put the items into storage.

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brando92026
, US
Dec 11, 2009 6:06 pm EST

I have been using USAA for a few years and my wife for more than 20, i had a home invasion 10-21-09 while sleeping and i didn't wake up until morning.the police took a report and gave an incorrect case #, after that was sorted out i waited a week then called my adjuster she was always out and never called me back, a spoke to another rep who told me my claim was flagged due to me being asleep at the time. i was told an investigator would be coming to my home and he did a full month after the theft and told me he needed to see the screen that was bent in half where they entered which of course was replaced by the apt maintenance, he interviewed me, my son and his friend and asked me to sign a release to look at my credit history and rental history which i grudgingly signed to speed up the process which it did not as he finished his report 3 weeks later and the claim is still "in process" a full 2 months after i reported the loss, i filed a complaint with the CA dept of insurance and am going to take them to small claims court all for a whopping $2, 200 in home electronics stolen.USAA is great until you file a claim then the real BS starts and you see the company for what it is...lousy. i paid $354 per year for 45K in coverage, State farm has the same coverage for only $260 anually and i still have yet to check out allstate of farmers but a local agent would smooth out the claims process immensely. all in all i can no longer recommend USAA for renters insurance.i feel sorry for the guy above but what we experience is typical of USAA of current, do yourself a favor and go elswhere for a renters policy, their auto is lower than others by sometimes quite a bit, $238 for me but the renters insurance is worthless.

ComplaintsBoard
K
11:35 pm EST

USAA bad service

USAA has pissed me off for the last time! I've been in a couple situations where my mastercard has been put on freeze when certain emergancies had popped up; which by the way USAA doesn't let you know about it unless you go to their website on that certain day which tells you that your credit card might not work for today due to maintainence. I was in New York City at the time trying to pay for my meal at a restaurant and when they ran my card through it popped up declined. I had to run to the nearest ATM to pull out cash using my NASA Federal Credit Union ATM card. While I was doing this, my friend was sitting in the restaurant getting glares from the waiters/manager. That was a very unpleasent night and embarrasing one too. The second was when I was in Basic Military Training for the United States Air Force. While near the end of BMT I had to pay for dry cleaning, which at that time I gave them my Mastercard which popped up declined. That was embarrasing too, my wingman payed for my clothes thank god. I couldn't call them right after because I didn't have patio break/base pass until the next week. When I finally had time to call them. They ended up putting me on hold for at least an hour, which at this time I could be calling my parents to tell them that I'm okay and that I love them. When they finally got through, they told me that they canceled my card due to, "TWO LATE PAYMENTS and going over my limit one time." That one late payment was due to fact I was going through BMT and my dad forgot to take money out of my savings to pay it, which was only late for 2 days. And for me going over my limit; I ended up doing a money transfer from my NASA FED Credit Union to my USAA Credit Card. I ended up going to my NASA Bank that same day and they told me that the checks that I received won't go through for another week due to it being international. I called USAA right away to ask them to cancel the money transfer process and they did NOTHING! They told me that they couldn't do it and that I would be hit with a penalty due to it. So now, my USAA Credit Card is canceled by USAA and they damaged my Experian Credit Report. My First Sergeant, even talked to them on behalf of me and they put him on hold for quit awhile and then showed him the disrespect of telling him two different excuses on why they canceled my card. The first operator told him that they just frozed it due to fraud, then the second operator finally told him that they canceled it due to the late payment. Which my First Sergeant said that it doesn't make sense, which they replied with a, "I don't know, I just work here" type of statement and when my first sergeant asked to talk to a superviser they replied that he won't come to the phone now to him being to busy. WTF!

For a Credit Card company saying that they support the military they sure know how to show it. So now I tell all my airmen who are in the dorms with me in Text School not to get USAA because they are a Credit agency that will ### up your credit report, even if you try to explain to them your situation. They just simply don't care and they simply don't care about how many stripes you have or how many years your serving. The basic line that they give you is, "Thank you for serving and sorry to tell you this, but you've been Denied. Good Bye"

This Airmen and other active military personnel aren't getting USAA again and we will be protesting them at our base. I've talked to two Marines that got screwed over by USAA and another Airmen so believe me when I say that Military or Civilian, they don't care. Go with NASA federal Credit Union they're much nicer to to the military. ^_^

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MadinUtah
Salt Lake City, US
Mar 05, 2009 7:21 pm EST

I signed up with Talent Hunter.com BEFORE I did my research. I paid $149.99 so I could sign my daugther up for 6 months. I thought I was getting a good deal becuase I recieved an email from an "agent" saying that they would be interested in my daughter for a commerical that was being shot in my area (my daughter's pic wasnt even posted at the time, should had be alert number 1). I complained to Paypal and my bank that this company was a fraud.

Too make a long story short, these people WILL NOT respond to any of your requests about cancellations and refunds because they dont have too! My bank (USAA) will not dispute Paypal, told me that they were untouchable. I disputed with Paypal and my claim was denied. I complained with the Better Business Buearu, still pending but Im sure that my money is gone.

People do your research please. I feel so stupid becuase I cant even get my daughters pics to even load up on their website. SO I got screwed with no protection at all! MAN!

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12:16 pm EST
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USAA fraud and cheating

Whilst serving our country in Iraq my son a US Marine found the car of his dreams online. He purchased the car and we took it to him upon his return to Camp Lejuene in Jacksonville, NC. Whilst driving it in Jacksonville he was sideswipped by another person and extensive damage was done to the car. The other party was found at fault by the police and ticketed for the accident. USAA was the insurance company for both parties.

The car was independently valued and declared as a total loss. USAA wants to settle the claim for $5000 less than the car was valued at. They refuse to negotiate. We have contacted lawyers and they basically are not interested in the case as they say it will cost more than the $5000 to collect it from USAA. They advised me USAA knows this and thats why they routinely do this to people.

I find this despicable for a company which claims it was formed by a retired general to assist service men and women with their insurance and banking needs.

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mr.goode
ludowici, US
May 21, 2010 12:51 pm EDT

i am a bodyshop owner in ga . a car was refered to me by a towing compony at which time the claiment called to let usaa were the car would be located, at which time the adjuster for usaatold the claiment that my company (the bodyshop). did not warrenty our work whitch is false we warranty everything we do ! i guess my problem is im tired of dealing with the uneducated adjusters stering customers to certin shops . insurance comp. shouldnt be connected to any shop. were in america and everyone has the right to workout a livin

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formerinsuranceadjuster
va beach, US
Mar 24, 2010 11:51 am EDT

A car's value is different then it's ACV. We all know that as soon as we drive a car off the lot it loses value. Car's arent like homes.

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UPSETUSAA
Matthews, US
Feb 02, 2010 9:27 am EST

I have to admit that I could go and on about how I totally agree that USAA is about the WORST Insurance Company that I have had to deal with in years. I was rear ended while waiting to turn left- by a USSA client a Year ago. Her fault, no problem- since then.. fraud on the part of the adjustor (I acutally have it in writing).. had a time about the car.. Now, they are trying to stall on the Medical. So, it is time for court. They don't even want to even discuss negotiation- they named a ridiculously LOW figure for months of pain & doctor's visits - and putting up with their run arounds. So, in the end- may have to go after the Driver.

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very disappointed
Rockford, US
Mar 23, 2009 7:13 pm EDT

I WAS RECENTLY INVOLVED IN AN ACCIDENT WITH AN USAA CLIENT, I WAS REAR ENDED WHILE STOPPED IN TRAFFIC BY A 17 YEAR OLD.THEY HAVE USAA FOR THEIR INSURANCE.NOW THIS IS WHAT GETS ME I HAD 3 ESTIMATES DONE ON MY TRUCK.ALL OF THEM CAME UP TO OVER 1200 DOLLARS, THEY SENT THEIR APPRAISER OUT TO LOOK AT MY TRUCK, HE TOLD ME THAT THE DAMAGE WAS ONLY WORTH 1055 WHICH WOULD NOT COVER ALL THE DAMAGE TO MY TRUCK, BECAISE NOW MY TAILGATE WILL NOT STAY UP @ALL AND IT WAS WORKING PERFECTLY FINE UNTIL I WAS REAR ENDE, HE SAID IT WASNT RELATED TO THE ACCIDENT, WHICH I KNOW MY TRUCK WAS PERFECTLY FINE AND ON HIS STATEMENT HE WROTE THAT I CLAIMED IT WAS FROM THE ACCIDENT AND IT WAS FROM NORMAL WEAR AND TEAR, SO HOW BASICALLY I WAS CALLED A LIE FROM HIS SO CALLED EXPERT OPINION, WHEN I KNOW FOR A FACT THAT IIT WAS DAMAGED FROM THE ACCIDENT, AND I HAVE THREE ESTIMATES AND PEOPLE THAT BE WITH ME AND AROUND ME WHO KNOWS THAT MY TRUCK WAS JUST FINE. USSA IS NOT A GOOD COMPANY @ ALL THEY ARE SO FULL OF IT AND GIVE YOU THE RUN AROUND ON EVERYTHING, SO IF YOU CANT GET WHAT YOU NEED FROM THE COMPANY, YOU HAVE TO GO AFTER THE PERSON THAT HIT YOU.

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2:15 pm EDT

USAA credit line

I had been a loyal customer of USAA. Last month I cancelled my car insurance, of 20 years . I had moved to another State and gave the car to my daughter. I stated that when we did purchase another vehicle it would be up to my (husband to be) who he wanted to go with. He has been with his insurance company for 30+ years. I was told for a fee that they could hold my account open so I could get the same rate. We know that is not the truth. Another person told me, because of my great rating that I would be taken back. I have never ever been late with my car insurance or any other payments. Yesterday in the mail I get a letter stating because of my credit history they took my credit line from $13, 500 to $5, 200.

#1 Never have I had my card to my limit
#2 I never asked to have my limit raised it was done because of my credit history
#3 I have not used this card in over 10 months
#4 Some time this past summer I sent in $3, 000 payment. I have no minimal payment due but I send in a good amount each month.

My limit was taken down, for one reason only! I cancelled my car insurance with you. I don't need this card nor did I ever need a $13, 500 on my credit line. You people are nothing but a scam. Over the years I have gotten people to go with USAA, I will now tell people my story and call the ones who still have business with you, including my family. My dad has been with USAA for a life time. He is 88 and still living and still is with you. I will get him switched.

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hydropro42
San Diego, US
Dec 08, 2009 9:37 pm EST

Please report this to the BBB

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Merle Gilbert
,
Nov 22, 2008 1:33 pm EST

I've been reading more and more complaints about USAA, and one conclusion that I can come to is that they have taken a nosedive in terms of quality and service over the last few years. I've been a loyal customer for 10 years with home and auto loans, insurance, credit cards, and banking accounts. Three months ago, I received a mailer from USAA for a credit card offer, with a good fixed interest rate and an introductory interest rate of 0.0% on convenience checks for 12 months. My wife and I decided to finish off some home improvement projects and use the checks, while paying the balance off and not accruing any interest. Three months later, the economy has crashed, numerous USAA investment funds have lost up to 50% of their value, and mysteriously my credit card terms have changed. I don't have the original mailer, but do have the confirmation number written down, but (and this is the kicker) USAA says that number is not a valid confirmation number for a credit card application. This was, of course, not mentioned during the application process over the phone. I was also just told today that USAA doesn't offer credit cards with fixed rates, also a lie because the previous card I had with them did have a fixed rate. If anyone else has received a similar offer, please respond on this board, I don't believe that this was an isolated incident.

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7:18 am EDT
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USAA terrible place

I've been a member of USAA for quite some time, and over the years I've had nothing but praise for this financial institution. Regrettably, due to some financial restraints on my part, one of my credit accounts went into delinquency. While this is completely my fault and I'm in the process of trying to resolve, USAA has since blocked all on-line access to ALL of my accounts.

As I'm in the process of resolving this, I now have no access to online deposits, and they discontinued with next day deposits with UPS, nor can I accurately maintain my other accounts within USAA and pay bills accordingly or even deposit funds in a timely manner to pay the outstanding debt in question.

I admit, I was in the wrong with my delinquency, and although I'm trying to resolve, by not providing any access to my other accounts, (and apparently other people have the same problem) this is the set-up of an absolute financial meltdown for those with multiple accounts with this organization.

Astonishingly, even the Texas Banking Commission was surprised to hear my story.

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ga1111
New York Mills, US
Sep 17, 2009 11:46 pm EDT

The same thing happened to us. USAA is actually worse than other banks we dealt with. An account was charged off and they froze all money in our USAA Checking. They took $600.00 without even notifying us.
Now we cannot pay are other USAA bills. Very unreasonable people there and no respect for you. Once you get a charge off you are trash to USAA.
I will be closing all my checking accounts with USAA. Because if I deposit any money in their they will immediately take it and I will have overdraft fees.
I suggest you do not deposit money into USAA. Open at a local credit union.

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fedup48
Phoenix, US
Aug 24, 2009 3:14 pm EDT

Scam? MAn there are some people on here with no sense. Your probably one of those people that blame everyone for your mistakes. What scam? Hoepfully everyone that reads your ridiculous comment has enough of a brain to realize you put not facts, your just mad because YOU messed up and a company followed its procedure.

And if you cause a loss to a company then why should they give you special access? Ive had this happen as well. WIll it not be restored once you pay...

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crystal
,
Dec 04, 2008 2:19 pm EST

I HATE THIS BANK MY HUSBAND I WERE SCAMED AND THIS BANK CONTINUED TO LET THE COMPANY STEAL FROM ME AFTER T REPORTED.IM NEGATIVE 1, 200 BECAUSE OF THIS SCAM AND THEY SAY ITS MY FAULT AND THEY CANT DO ANYTHING ABOUT IT.

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S
10:49 am EDT

USAA only the bottom line

The whole experience using USAA MoversAvantage and related services has been horrible. We are in the final stages of signing off on a real estate deal using exclusive USAA services and when we are about to finalize the USAA loan and USAA insurance needed to close the deal USAA decides it does not want to insure any more houses in the county the county we put a down payment on a house. (shown to us by the USAA Real Estate agent). This is coming from the company that solicited us to use their Real Estate Relocation Service, use their USAA mortgage Company and their USAA insurance. We really have a feel like USAA is abandoning us on this deal since we put a down payment on the property and are Expats overseas trying to relocate back to the U.S. Now we have to find another mortgage company and insurance company (from overseas)! This is very aggravating to say the least. I guess being loyal to USAA customer over the last 23+ years has no bearing on USAA's decision to leave us hanging like this. I would think most USAA members would be shocked to know that a company they grew to trust, a company who pride themselves to be loyal to it's members and who we exclusively used over the past 23 years for all insurance, banking and investment would treat their members in such a manner. Sometimes company's have to take a look past the $$$ they "might be exposed" to and look at the goodwill and relationships with their customers. USAA has lost allot of Goodwill in this instance and I am very disappointed with their lack of support to us Expats trying to relocate back to the U.S. So if you find yourself in the same situation beware of what USAA promises and do not assume they got your back covered... they are just like all the big insurance companies that look at the bottom line before customer service...

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Jacqui
Dallas , US
Apr 17, 2009 5:38 pm EDT

They have screwed me too and I couldnt agree with you both more! USAA is only nice when they are going to suck you into becoming a member, everything is a pretty picture until a claim comes along or you call them out for something they did wrong. All of them tell you something different and a lot of the supervisors arent that nice at all. I haven't met one person that has actually had a problem with USAA and USAA actually fix without a But or problem behind it. I'm really sorry to hear what happened to you though USAA should take care of ppl like you...Grrrr they make me so mad

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Florida Guy
, US
Mar 13, 2009 11:39 pm EDT

They have zero loyalty and have gone to a pure "bottom line" attitude. Longstanding relationships mean nothing anymore and they will drop you like a hot potato if you have a problem.

Its a very sad situation for a company founded on principals of loyalty and honor among officers to decline to something more like a local pawn shop (appologies to pawn shops!) or payday loan operation.

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8:52 am EDT
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USAA bad service

On Wednesday Nov 11 2007 around 10:00 pm my vehicle (1996 Ford F150) was involved in an accident with another vehicle that ran a red light and hit my truck. The police report was very detailed on who was at fault in the accident and all information was listed on the report. I call in Saturday morning to see if a claimed had been filed and it had and I got the claim number and assumed that I would hear for the insurance company since their driver was at fault. I did not receive any calls, so on Tuesday Nov 13 I called to check status of claim and was told that they needed to do their own investigation by calling and interviewing their driver and the other parties involved and that it could take several months to get this claim closed.

Meanwhile, I had gone out the next day and purchased another truck because I use this vehicle for my work and needed a replacement vehicle.

I had to continue to make daily calls for updates and to push for them to get this claimed settle. Once they accepted liability for the loss their offer was very low and I had to fight with them to get a better offer that was still not to my satisfaction. These are my main complains:

1. All calls where had to be made by me to get anything going with this claim.

2. They did not want to take liability for the losses even though it was clear on the police report that their driver was at fault.

3. The settlement was not satisfactory but I felt I did not have any other choice that to accept final offer because if I did not I would be left with the junk and had to store the vehicle.

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Jakle23
, US
Nov 03, 2010 5:19 pm EDT

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3, 000 dollars short! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing.

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PistolGuy
Biglerville, US
Dec 16, 2012 6:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have just been notified that USAA is cancelling my house insurance. I have looked around for several years and settled on USAA for both my home insurance and my car insurance. This was the first claim that I put it. (flooded bathroom, front room and basement) Heck, I doubt if I will have another claim for 20 or so years. I do not understand the way that I am being treated ?

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Gun Guy
Biglerville, US
Dec 14, 2012 11:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am finding ths out the hard way

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jimmy2spot
col, US
Feb 25, 2011 12:24 am EST

I'm a 26 year USAA member now looking for another insurer. My recent claims experience has been horrible. A 60 ft tall tree fell on my house causing $37k in damage. USAA has used every trick in the book; claim delay, low balling, recoverable depreciation schemes, bad customer service, etc. It has been a nightmare and I've lost a lot of money and time. USAA drapes themselves in the American flag and the military service of their customers but USAA has devolved in to a bunch of shysters. They should be ashamed.

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Army Servicemember
DeRidder, US
Jan 25, 2011 9:01 pm EST

Your posting has motivated me to share my similar experience with USAA. I also do NOT recommend using USAA for VA loans at this time. I will also post a complainted about "missed close dates."

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disappointed member
, US
Nov 13, 2010 12:59 am EST

My husband and I are now going through USAA mortgage hell -- will never do more business with them and will pull all my other business asap!

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heartymocha
Jacksonville, US
Dec 19, 2009 12:59 pm EST

Usaa used to be a good bank (back in the late nineties and early 2000), but now their service sucks. They keep charging my account unnecessary overdraft fees. I ordered stop payment on a check and they still posted it to my account as an electronic payment. They didn't even notify me to tell me that they were going to change my payment to an electronic payment. That's crazy! Then they charged my savings account a few fees and they claimed because I was transferring money over to another one of my accounts too frequently they changed that saving account into a checking account. How are you going to charge me for switching money from one account to another when both accounts are my own? I am so pissed and fed up with USAA. In a few months once everything gets back in order, I'm going to cancel my service with them. They have changed so much (for the worse) in the last few years.

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skeletons99
Jacksonville, US
Dec 03, 2009 1:08 pm EST

usaa is a disgrace to the military and military dependents. I opened a checking account only back in October of 09 and now they have disclosed to me that they are shutting down my checking acct and want no further business from me due to me depositing my government school refund check into my fiancee's usaa acct. WTF? I was told this was fraudulent, even though I am on his account, and because, as we all know USAA has ZERO walk in centers for depost, my account was frozen and then ultimately told that they want no buisness to do with me, . THis is an outrage and Im disgusted by the way they conduct their banking. Its a disgrace and I'm ashamed to have ever been affiliated with this low life bank.

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Phillips
, US
Jan 29, 2009 11:35 am EST

I was refused for a loan without taking the good part of my credit history into account, only the negative. My local bank OKd me for a loan afterward. For USAA to be pro military is a joke. There advertisment is just a scam.

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K
8:47 am EDT

USAA terrible service

I was involved in an accident with a USAA customer. Mr. Mark Burski contacted me. I was trying to negotiate the fault percentage. He taped my statement about the accident. A few weeks later he denied my offer and I requested a statement from his client. He said "You will not get that". I said, "I gave you mine" He replied-"You provided me with the statement and you will not get my clients". Very rude, and unethical as far as I'm concerned. He is worse than aused car salesman.

He then agreed to his client being 35% at fault and sent me a letter stating that and that he was sending me a check for the 35% of approx. $2549 in a few days. This was on May 22, 2008. I have not received any correspondence at all from the company or him. I called the "complaint" dept. Ms. Billingsly with absolutely no response. I believe they have made a commitment that they do not want to fulfill and will not contact me at all. My next step is to file a Better Business complaint. Nice company and ethics huh?

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5:30 am EDT
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USAA poor service

Same thing happened to me with usaa... We just moved to montana... I was told that I would not be able to renew my policy because of a bankruptcy three years ago... Makes not sense because I have changed the policy before and had no problems. I am very disappointed and plan on elevating this higher. Oh I was told that a supervisor was in a meeting and he would call me back in 15 min... It has been over 30! Usaa is starting to suck in my mind. If I can not get this resolved I may get a lawyer and go that route. For a company that markets themselves to military they sure are slipping.

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Mei Han
Carlsbad, US
Nov 05, 2009 6:38 pm EST

Same happened to me now. The person insured by them backed into my car. First they tried to deny their responsibility. Then they didn't want to send appraiser because they want to save cost. Three week passed by. I am still trying to get hold of appraiser. I am very disappointed at their service

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6:17 am EDT
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USAA beware

My husband is a colonel in the US Army ret- just got back from tour in Afghanistan. While he was gone we opened a HELOC - USAA had me PAY for appraisal- this was in October 2007. Two days ago (May 14th 2008) USAA called and informed me that they re-appraised our home and based on that and comps - they had dropped the value of our home over 50K - I asked to see appraisal and comps -they refused. We had actually just had a real estate agent bring us comps -they came in 3% from last fall - but certainly not down 30% - the market it slow but not dead where I live.

The result of this, the froze my line of credit- and are now requiring PMI -because we don't have 20% equity based on their new "appraisal" -

Spoke to 5 different people- and the supervisor at the top told us - that- market conditions and credit crunch is responsible - and they have the "right" to do this any time they want. To add insult to injury they had the GALL to tell us "No one else will do any differently your home is worth anything anymore..."

Funny - Pentagon federal credit union - sent appraiser out and retrieved comps from our actual neighborhood - and told us - no problem - they put the house at 55K more than USAA -

Needless to say - we're re-financing everything-

USAA - is horrid bank - I can only assume that they didn't like that our HELOC was at 4.023% - and being that its end of quarter- they want to take write downs-

Really *** since my husband has been a member for over 20 years- and we carried everything through them -

USAA is just another NASTY big bank - screwing people - beware- of doing any type of loan business with them.

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Dante6666
Eliot, US
Nov 04, 2009 3:46 pm EST

USAA did the same thing to me. I also carried everything with them for 25 years. They have gotten really sleazy and are now PREDATORY lenders. They also decreased our home value on equity loans and our credit union appraisal came back significantly higher. They have turned pure evil. I heard they no longer are run by military people...is this the reason they are pure evil? LIARS and no LOYALTY to customers. Oh, they screwed me on some insurance claims also but that is a different issue. Someone totalled my car and they paid me signficantly less than any book value out there. They used the WHOLESALE AUCTION PRICE for payment when I pressed them as to where they got the low comps. They tried to slip it by me. Nice, huh?

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10:23 am EDT

USAA terrible customer service

Usaa has a habit of charging nsf fees on unauthorized charges, and when you call customer service to fix problem nothing is ever done

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Sunnpies
Manassas, US
Aug 26, 2009 11:02 am EDT

When you spend more than what you have in the account or do an over-draft the bank will charge you NSF fee for going in the red. I've done this too many times, but its totally in the terms of service. Most banks have fees like this when you spend more money than is in the account.

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Mohsin
Toronto, CA
Jul 22, 2008 7:47 pm EDT

If it can be proven that the charges were truly unauthorized, the bank refunds these fees. What kind of charges were they? Did you dispute them?

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8:17 pm EDT

USAA car insurance ripoff!

I got out of my car to get something out of the back, and left the driver's side open. The car next to me had occupants, which I knew. Then, the wind blew my door into the other guy's car. There's no dent--just a paint scrape. USAA says this is the same as having an at fault accident on the freeway, and wants to raise my rates probably a few thousand dollars a year (since we have five cars insured with them). The entire damage probably barely comes to my $500 deductible. I offered to just pay the guy's damages myself, but USAA says no. (Why miss a bogus opportunity to squeeze a policyholder?).

We've had USAA for 10+ years, and they've made a lot of $$ off of us. Just last year they wouldn't let us change my husband's life insurance from 20 yr term to 30 yr term just because he was deployed. (How silly is that--no matter what, they're on the hook for the next 20 yrs, no matter how many deployments he's got left).

After reading about USAA locking out people's bank accounts, I think we'll be closing our accounts and moving them to Bank of America. We've been really pleased with their service.

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formerinsuranceadjuster
va beach, US
Mar 24, 2010 12:07 pm EDT

D.O.I. insuance complaint department. You make a complaint to them and USAA will be VERY helpful.

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Mike
,
Sep 19, 2008 9:33 pm EDT

I'm completely ticked off at USAA. One of their clients is the at-fault driver in a collision in Texas. USAA is trying to force me to accept inferior junk parts (reconditioned) to repair my car. Does anyone know WHERE can I find information about my RIGHTS as a Texas auto insurance claimant?

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Barbara
,
Mar 30, 2008 6:30 pm EDT

DO NOT GO WITH BANK OF AMERICA! Google BANK OF AMERICA complaints and your computer will burn up. Go with Security Service Federal credit Union in San Antonio and don't give up on USAA. Have your main checking with SSFCU and have money sent each month from SSFCU to USAA to pay for your insurance. They give you a 10% discount for have automatic withdrawal. All the insurance companies are bad look at ALL STATE being sued by attorney generals in many states. Bank of America is HORRIBLE HORRIBLE HORRIBLE. I had them for 3 pay periods (3 active duty checks) and they bounced over $$2500 worth of checks because my money was NEVER EVER deposited on the day the military paid me. BOA would wait at least 2 but sometime up to 4 days to deposit my money all the while telling me they would "honor" any checks they came through. This was in 2000. My USAA auto and property insurance came out on payday and my mutual funds a few days later by AUTOMATIC withdrawal not by check. ALL BOUNCED! It was the single most frustrating horrible experience of my life. I had a $2000 overdraft signature loan with BOA (like I did SSFCU which I never closed thank God) and BOA made sure they RACKED UP EVERY CENT of it in bounced check fees $39 each. I thought I was done paying the BX and Wal-mart etc. and then stormed into BOA to close my account and found out they ran the same check for $6.00 for lunch I cashed at the BX 3 or 4 times just to rack up that signature loan which I had to pay off before I could close the account. I kept all my BOA statements PROVING they never deposieted my military checks for DAYS after payday but was exhausted working on my masters degree and working and raising a child. I was screwed and worse my airmen all said "I TOLD YOU SO" because they had already been through the experience. When I had my military pay going back to SSFCU, SUDDENLY NO MORE BOUNCED CHECKS! TO ALL FIRST SERGEANTS OUT THERE: BEFORE YOU THROW OUT ANY AIRMAN SOLDIER OR MARINE OR SAILOR out of the military, HAVE THEM DUMP BOA FOR SSFCU and their checks will not bounce.

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1:36 pm EST
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USAA - cam and rip off!

After being a loyal employee of usaa for 10 years, I was layed off in 2006 due to downsizing. Because of my drastic drop in salary while searching for a new position usaa retested me for reemployment in september 2007 and sent me for a drug test which were both passing and basically rehired. Until they ran my credit and realized it had gone poor they...

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12:00 am EST

USAA cam and cheating!

I had insurance, and currently have Banking, a auto loan and Credit Card through USAA. In the past I was not the best at paying my Insurance on the exact date that was posted. But I did always pay them in full for what they wanted. Never had a problem until earlier this year when they decided that because I was not paying them in full. (Witch I know was my fault.) That I can no longer have access to my Bank, Credit card and Auto Loan online. In fact now all I can do is call them and wait for 30-40 min jsut to get a account balance. Since then I have taken my banking els wear. But what the hell, ok I understand the insurance and such. But I have always paid everything... especially the insurance before then policy period ended. My COMPLAINT here is why am I being treated like a second rate customer.

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George Meredith MD
, US
Jan 31, 2018 12:23 pm EST

I have been writing editorials about Kansas based Seaboard Farms and how they have been polluting the Smoky Hills and Arkansas Rivers...for twenty years now. Seaboard, I have repeatedly documented, has been trafficking COCAINE and other hard drugs through Juarez and Lorado up to their distribution center in Guymon Oklahoma for over twenty years now...Hillary Clinton has for 20 years been Running Interference for Seaboard's Steven Bresky for 20 years niw. This [censor] has run me through a number of Federal and State Courts and collection agencies during this time period...Clinton and Bresky and their thug lawyers have robbed me of my IMMACULATE KANSAS MEDICAL LICENSE, bankrupted me and my ex-wife, stalked me and members of my family and selectively prosecuted each of us...they run credit checks and then if a few dollars behind, these thugs weasle their way into what ever company/agency and bribe someone in that organization to selectively prosecute. I contend that they may have had a hand in cancelling my USAA auto/home insurance...will send a CD outlining this to USAA and theVa Insurance commissioner...

Search : Hillary Clinton + George Meredith MD...if interested

George Meredith MD
Virginia Beach

Wine Is Good
Wine Is Good
, US
Jun 24, 2016 3:05 am EDT

"I know it is my fault, but I am blaming the bank anyway".

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Diane Sanfilippo
, US
May 02, 2016 9:21 pm EDT

Most of you won't believe this but my husband has been with USAA since 1960! And it was in 1959 that I was listed on my father's (WWII vet) auto insurance, My late husband and I joined USAA under my father's service when we married, then he rec'd his commission 10 Dec 1962 and we transferred over to our own account. We had insurance and banking - no credit cards since they were not an option then - and we added renters insurance after we were able to buy a little furniture, but then 2nd Lt's were paid $220/mo! and we had a baby! To make along story short - no problems and when he was killed in 1965, they immediately sent me all of my funds, paid the insurance accounts, and I believe I continued to carry USAA as an officer's widow (I was all of 22 years of age). Then I remarried back into the Army - I loved the life and had been a Navy junior checking in with 13 schools from 1 grade to 12th. Like I said in the first sentence, my new husband (now of almost 50 years) already had USAA, so when we bought our first home, we added homeowners, and are in our 3rd home now (and hopefully 4th soon). We bought a rider when I inherited some expensive jewelry and added the pearls he brought back from Korea, then adding more inherited pieces later. Now my jewelry has been stolen! It is not the cost that bothers me but the fact the pieces belonged to my maternal, paternal grandmothers, my mother and my husband's grandmother - I cannot get that back! I had a hard time reconciling to the loss, had a very serious surgery with a long recuperation before I began looking for the jewelry I wore every day (I never thought to look for the other) since I had put it in a small bag in my drawer before surgery thinking it would be overnight - it was 5 nights and home healthcare for 4 mos. In the meantime we put the house on the market had were requested to leave when it was being shown, and several times returned to find the side door unlocked, and once, even open.
I still hoped I would find my jewelry, so my husband brought down ever storage container from the attic and I spent months going through them, piece by piece, hoping I was mistaken where I had left it. However, one day i decided to put on some other jewelry, opened my drawer and it was GONE - nothing but empty boxes. This had to take some time and could have happened only when we were gone! I finally called USAA and reported the loss. They have tried to under estimate, even the appraised jewelry on the rider! every item, and we have replacement insurance on the rider! Now they are offering me a $2000 diamond from Tiffany's in place of a $4000 (appraisal they accepted) diamond that belonged to my grandmother and that I wore all the time! If that is replacement value, my dictionary does not agree with the one they use at USAA! Somehow, and we don't know how, they got my husband's cell phone # and we don't even use it when we are home and we asked to be called on our home phone! They called 3 times on his cell phone yesterday! What is their problem? I wrote and told them that I would NOT accept their $2000 Tiffany's diamond for the one I lost - period! And now we are in round three!
How many years is that? I believe it is 55 years my husband has been a member, and add my 5 1/2 years, that's 60 years paying premiums on checking (we moved that a long time ago) auto (we also switched to GEICO about 20 years ago), and homeowners! Looks like this is the end of a long friendship right here at the end of our lives we now have to worry about buying more insurance and wondering if we will ever be reimbursed for what we thought was so safe! OK - we should have had a safe, and we do now, but I wore the most valuable jewelry all the time, except when in the hospital. Now it's gone, and I have paid for my stupidity, but USAA is putting the final nail in the coffin! Replacement value is just that! They owe me a diamond with the same weight, and clarity as the missing stone! PERIOD!

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saintsmike
, US
Feb 15, 2016 7:27 pm EST

USAA is horrible. They care about veterans...my ###! I opened a simple $500 secure credit card which means they had my money. They proceed to not send statements. I would have to get online and figure out when I due date was. When I made payments they wouldn't credit them for 10 days. They finally closed the account which was current and couldn't wait to report me to the credit bureau. Even though they themselves show I oe them nothing they still reported is closed by them which is damaging. It's almost like they couldn't wait to report me to the credit bureau. I will never do business with them again. And again, they don't give a crap about veterans!

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Jayla Lovette
, US
Oct 21, 2015 2:31 pm EDT

Created an account with USAA while I'm in Delayed Entry Program (DEP). The worst decision I've made in my life. My account was created on July 30, 2015. By August 15, 2015, my online account was locked. I called the support number to unlock my account. I was told by a representative that my account would automatically be unlocked after 3 days. However, that never happened. Called back a few weeks later and was told my entire account was locked and USAA was exercising their rights not to do business with me anymore. I tried to ask why, or even when did this happened. No one wanted to give me answer. Neither did I receive a notification saying that they were closing my account. After several more phone calls, I finally was able to talk to a respectable representative and was told that they would go back and review my account to see why it was closed. Even though they did go back and review my account, they did not contact after the review was done. I had to go through more phone calls just to go any results. I was to that my account was closed due to "fraud". Yet, I never made a deposit/withdrawal, I've never been convicted of a crime, I didn't even get a chance to activate my debit card because my account had been locked before it came in the mail. So how did "fraud" end up on my account. In October of 2015, a representative had a theory. The representative suggested that USAA requested for documents through email and because I never submitted or signed those documents, they closed the account. However, I never received such email. If there was a problem of miscommunication, you would think that USAA would want to find ways to resolve the problem or at least take "fraud" away from my name. But no, not with USAA. Their favorite line is, "We're exercising our right not to do business with you." Tip for Today: Just go with Navy Federal. Saves a lot of headaches.

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Texas Coyote
San Antonio, US
Jan 27, 2015 4:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Guess I have company. 29 year member with 7 fig brokerage, homeowners, 3 auto policies, checking, SEP, trusts, credit cards, life, health, basically everything. Never past due on anything. Two days ago they said my online access was terminated for "past disturbances".. Two and a half hours on different holds and no one knew why. The next day my credit cards were closed and still ZERO explanation why. I thought they were great. But there is something seriously, seriously wrong there. I see the positive comments and would of agreed until this week. Members beware, they can make your life a living hell without even the courtesy of an explanation.

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Disappointed with USAA
Culpeper, US
Mar 26, 2013 9:14 am EDT

These comments are so true. They are scam artists and need to be shut down, maybe even deport them from the USA, they are not there to support our troops or US citizens. I would never recommend them to ANYONE. The CEO is useless as well as his executive assistant, with whom I had to displeasure of speaking to since he was out on a golf course or one of those upper management fiascos that the bigwigs go out on, and after being a customer for 20 years the worthless Martina Morales the executive assistant for Joe Robles, she conveniently cannot even find that I ever had accounts with them, gee way to treat a customer. Shut them down. They are horrible.

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Ksmorris78
Edmond, US
Jan 03, 2013 8:30 pm EST

So usaa has closed all of our accounts
We have no $$$
They say its because of past claims
But what does that have to do with our checking and savings account
And checks we have written
What about our 4 kids

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Ksmorris78
Edmond, US
Jan 03, 2013 8:29 pm EST

Banked with usaa for 12 years had a fire claim 4 years ago and 3 auto claims in the last 3 years
Went to grocery store today card was denied
Came home called bank they cancelled both checkings and savings with no warning
We have 4 kids no money and they told us wait 14 days

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HelpRB
San Antonio, US
Oct 11, 2012 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help me with my password for job application. My email is recognized, no response for forgot/reset password.

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USAA - usaa's unfair business practices!

I feel in my opinion that I have been treated unfairly by usaa federal savings bank. Now for all most 2 years I have been a customer of theirs and at first they were wonderful. They treated me fairly and not once did I ever have any concerns about their behavior. Well recently that has changed. For over 2 years of being with usaa, they have never charged...

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USAA terrible service!

My father has USAA for auto insurance. He's been with them for years. They specifically state on their website that USAA is for military and children of current policy holders. Since my dad has a policy and I am his child, I am therefore eligible. I did an on-line quote then I called USAA and spoke with a woman. I asked her if I could fax her my current policy with Amica and could she compare what USAA was offering me versus my current policy. The woman said that was fine and she looked over my policies after I faxed them to her. Then she called me back and said USAA was offering more for less. I signed up with her and USAA charged my credit card for 6 months. The whole time I told them who my dad was (over the phone and on their on-line quote). Well, after I paid and dropped my current auto insurance carrier, USAA said I was not eligible and I had 60 days to get insurance with another carrier. They said my dad was not an officer and they had to write him a policy for some unknown reason and therefore I was not eligible. However, their eligibility says child of an existing policy holder with no other exclusions written. They admitted they made a mistake writing me a policy but refuse to let me keep my existing policy I just opened with them. I tried to go back to my former carrier and now they are quoting me $17 more per month. After talking to my old company, they said what USAA did was illegal. They also advised me to ask Amica to act like the policy had never been closed. Amica also said this was illegal and not possible.

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Theryon R. Sampson
, US
Jan 28, 2024 10:45 am EST

i am writing because i been a member for 24 years and because of individual mix up ,i had to renew my membership and charged additional fees.

This is the third time. Why..

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Pete Florschuetz
GRAYLING MI, US
Oct 12, 2023 12:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

usaa is holding my social security payment from me, due to possible fraud against me. i showed them what is going on and now they are holding my funds for 60 days, I am disabled and need my meds but have no money to pay anything

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Jean Jacob
Watertown, US
Sep 23, 2023 6:15 pm EDT

I have NOT been able to log in. My account was locked. Have tried to phone, every time I try the lines are busy.

I'm a bit discussed. When will I get to check my account?

I would like to check my account.

Jean Jacob

[protected]

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clnea
Skowhegan, US
Aug 27, 2023 5:58 pm EDT
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USAA are not paying claims for Members to our hospital. When we call we get the run around. We get hung up on. USAA owes $360,000 on one member. I have called twice a month for several months. I have 7 times. We have sent medical records 4 times.

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Edd Bohannon
, US
Aug 26, 2023 6:37 am EDT
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This claim Must Move Forward. I am Tired of sending pictures to Tiffany in Tampa. How many more pictures does she need? Is there a company standard? What is it, 73, 22, 51, "more"? Get this claim moving, or reassign this claim from Tiffany in Tampa. Now, please.

Edward BOHANNON

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George Forsberg
Alexandria, US
Aug 09, 2023 1:19 am EDT

The adjuster has not contacted me regarding the claim for over a week and has delayed the repair to my vehicle to the point that my rental car coverage will expire prior to my repairs being completed.

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David l Blackwell
hOUSTON, US
Jul 11, 2023 7:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

why does usaa kep off the internet site to pay my bill every month,instead I have pay my with a check. I change my phone because i change phone number,now what my new phone is [protected], David Blackwell any help would be pleasing for me,my new mailing address is 1500sandyspring road unit 70 Houston Texas 77042

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Nancy L Zakim
Greenbrae, US
Jul 03, 2023 9:53 am EDT

I have had USAA auto insurance for over 60 years. Payment is automatic each time. I just need proof payment to show DMV.

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Lucky0252
Canandaigua, US
Jul 01, 2023 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

username RDA1951 i havent heard from my savings in months. i get mail from checking but no savings. i want to transfer my deposit from savings to checking

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J D
, US
Jun 28, 2023 11:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Auto insurance for the very same vehicle, very same coverage, was

Jan. 2022 - $717.98 for 6 months.

July. 2022 - $717.29 for 6 months.

Jan. 2023 - $717.96 for 6 months.

July. 2023 - $1023.33 for 6 months.

Carlton J. Dunford

5753 Hwy. 85 North

Crestview, Fl. 32536

USAA Customer Reviews Overview

USAA, short for United Services Automobile Association, offers a range of financial services tailored primarily for military members, veterans, and their families. Their offerings include insurance products such as auto, home, and life insurance, as well as banking services like checking and savings accounts, credit cards, and loans. Additionally, USAA provides investment and retirement planning services. The company is known for its focus on serving the unique needs of the military community.

USAA In-depth Review

Overview of USAA: USAA is a reputable financial institution that offers a wide range of products and services to its members. With a focus on serving military members and their families, USAA has built a strong reputation for its commitment to customer service and support.

Membership and Eligibility: USAA membership is available to active, retired, and honorably discharged military personnel, as well as their eligible family members. This includes spouses, children, and widows/widowers of military members. Membership eligibility is also extended to cadets and midshipmen at U.S. service academies.

Products and Services Offered: USAA offers a comprehensive suite of financial products and services, including banking, insurance, investments, mortgages, and loans. Members can access a variety of checking and savings accounts, credit cards, auto loans, and home loans, as well as investment and retirement services.

Customer Service and Support: USAA is known for its exceptional customer service and support. Members have access to a dedicated team of representatives who are available 24/7 to assist with any questions or concerns. USAA also provides online resources, including FAQs and educational materials, to help members make informed financial decisions.

Online and Mobile Banking Experience: USAA offers a user-friendly online and mobile banking experience. Members can easily manage their accounts, transfer funds, pay bills, and deposit checks using the USAA website or mobile app. The platform also provides access to financial tools and resources to help members track their spending and savings goals.

Insurance Coverage and Policies: USAA is well-known for its insurance offerings, including auto, home, renters, and life insurance. Members can customize their coverage to meet their specific needs and take advantage of competitive rates and discounts. USAA's insurance policies are highly rated for their comprehensive coverage and excellent claims service.

Investment and Retirement Services: USAA provides a range of investment and retirement services to help members plan for their financial future. From individual retirement accounts (IRAs) to mutual funds and managed portfolios, USAA offers a variety of investment options to suit different risk tolerances and goals.

Mortgage and Home Loan Options: USAA offers competitive mortgage and home loan options for members looking to purchase or refinance a home. With flexible terms and low interest rates, USAA provides members with the tools and resources they need to navigate the homebuying process with confidence.

Auto Loans and Financing: USAA offers auto loans and financing options for members looking to purchase a new or used vehicle. With competitive rates and flexible terms, USAA makes it easy for members to get behind the wheel of their dream car.

Credit Cards and Rewards Programs: USAA offers a variety of credit cards with competitive interest rates and rewards programs. Members can earn cash back, travel rewards, and other perks for their everyday purchases.

Financial Planning and Advice: USAA provides members with access to financial planning and advice services. Whether members are looking to create a budget, save for retirement, or plan for major life events, USAA's financial advisors can provide personalized guidance and recommendations.

Security and Privacy Measures: USAA prioritizes the security and privacy of its members' information. The institution employs advanced encryption and authentication measures to protect against unauthorized access. USAA also offers additional security features, such as two-factor authentication and identity theft protection.

Pricing and Fees: USAA strives to offer competitive pricing and transparent fee structures for its products and services. Members can review the terms and conditions of each product to understand any associated fees or charges.

Accessibility and Convenience: USAA provides members with convenient access to their accounts and services. With a robust online and mobile banking platform, members can manage their finances from anywhere at any time. USAA also has a network of ATMs and partner banks for easy cash withdrawals and deposits.

Reputation and Trustworthiness: USAA has built a strong reputation for its commitment to its members and their financial well-being. With high customer satisfaction ratings and a long history of serving the military community, USAA is widely regarded as a trustworthy and reliable financial institution.

Pros and Cons: Pros of USAA include its exceptional customer service, comprehensive product offerings, and commitment to the military community. However, some potential cons may include limited membership eligibility and availability of physical branch locations.

Conclusion and Recommendation: Overall, USAA is a highly recommended financial institution for military members and their families. With its wide range of products and services, exceptional customer service, and commitment to the military community, USAA is a trusted partner for all of your financial needs.

How to file a complaint about USAA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with USAA. Make it specific and clear, such as "Unauthorized Account Charges at USAA" or "USAA Insurance Claim Delay".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific services or products you used, such as banking, insurance, or investment services. Describe the nature of the issue, including dates, amounts, and any relevant policy or account numbers (avoid sharing full personal account numbers for security reasons). If you attempted to resolve the issue with USAA, include the steps you took, the responses received, and the timeline of events. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with USAA, receipts, or statements. Do not include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from USAA, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against USAA on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with USAA.

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Contact USAA customer service

Phone numbers

1800 531 8722 +1 (210) 531-8722 More phone numbers

Website

www.usaa.com

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