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USA Today / Billing fraud(s)

1 7950 Jones Branch RoadMcLean, VA, United States
Contact information:
Phone: 703-854-3400

Friendly warning folks.

USA Today wrongly accessed my credit card and refused to deliver a refund. Plus months of atrocious delivery service in New Orleans. Execs seem to approve and refuse to correct supervisor Dale J.'s errors.

Arrogantly swapped a "talk to a machine" customer service replacing 30 second answering by humans. Took me over an hour to reach a real person. 10-15 minutes at a time. Service costs cents - customer contempt costs dollars.

Hope you never have a missing paper.

May 29, 2013

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