US Periodicals / Subscription Fraud/Verbal Insult
I already posted this in a comment, but I figured an actual complaint would be good awareness.
I recently just got a hold of US periodicals after placing an order in late 2008. This was a subscription for 3 years of Globe Magazine for 154 dollars. The magazines never came. As of March 2009 (as to follow the 60-120 days that they "may" not send magazines in the fine print due to processing) I called the company repeatedly and received no response, they literally seemed to disappear off the face of the planet, every time I called I was disconnected. I decided to cut my losses (we've all been ripped off at some point), that was until recently when I received a renewal notice in the mail. Behold I have a way to contact the company. This morning I called U.S. Periodicals at [protected] and raise inquisition of why I had not received my magazines and why they would be sending me a renewal notice less than a year into the supposed 3 year subscription, the customer service rep's response was something along the lines of "why didn't you call us?" When i explained that I have been trying to reach the company repeatedly over time and that they seemed to disappear and I had not received any of my magazines, he again attempted to justify it with "you should have contacted us with (insert information here)."
I finally lost my temper and said something along the lines of "So, you ripped me off and now expect me to pay another 96." To which he told me I was lying. I was flabbergasted and wanted to know why I wanted to be out 154 dollars, and note I was in a bit of a mood and called him a stupid fool. The customer service rep, then began to yell at me " we didn't rip you off, " I said yes, you did which was greeted with the repeated use of "[censored] You C***".
After calming down a bit, I decided to call the number back figuring this was a customer service rep and he had no excuse to speak to me in such a way regardless of the allegations. My son who heard the whole ordeal from the other room attempted to redial and sort this out peacefully received a professional sounding voice stating, "Your calls are no longer welcome here, I'm gonna have to block them."
So to sum it up, not only has this company ripped me off 154 dollars, they have also verbally insulted me. I am posting because I want everyone to know that this is a scam and someone who obviously has no respect for people, regardless of age.
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