We take all feedback like this seriously and with great care, appreciate your patience to date, and are writing here to also inform anyone else that there is a direct way of reaching the U.S. Patriot Card to resolve your matter efficiently and to your satisfaction. See below.
We make all efforts--online and offline--to resolve any outstanding matters promptly, including publishing a toll-free customer service phone number (877-822-6682) in product materials we mail via First Class mail as well.
In addition, we are also available at our Web site by clicking the "Contact Us" link at the bottom of the product Web site, www.uspatriotcard.com.
Finally, customers who registered with a valid e-mail address receive all of this information by e-mail as well.
We are disappointed that you were unhappy with your matter, but our assurance to customers is the extra care we take to address matters by phone and the Internet, and hope in the end your questions are ultimately resolved to your satisfaction.
US Patriot Card