been trying to reach a live person at your office. The operator has told me that the person I need to talk to is named Elizabeth. I have been trying to reach her since last Friday. She has yet to return mine or my husbands call. I am trying to get an update on our loan modification. We did receive an offer from our mortgage and did not accept it as it was a another graduated payment and added approx 50K to our original loan. This brought our loan 200K over the market value of our home. We were told that your company had experience negotiators and lawyers that will advocate for us. Thus, was the reason we signed the contract and paid the fee. It appears that your company just put together the packet that we could have and submitted it to the mortgage company.