The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Us Fidelis Aka Dealers Services, National Auto Warranty Services, Dealer Services Direct, Naws / Slimeball Sales Tactics

1 100 Mall ParkwayWentzville, MO, United States Review updated:
Contact information:
Phone: 1-800-649-1856

So you are thinking about calling that number on the commercial because you need a car warranty?

Watch out for some slimey sales practices:


The sales person needs your credit card or bank account number to put the warranty into place or to "hold it" for you, or whatever phrase they use. They say they will not process the payment. Or perhaps they say they cannot process it until they get the VIN number. You trust them (mistake).

--Depending on the salesperson, if you did not specifically say DO NOT TAKE MONEY FROM MY CREDIT CARD or DO NOT TAKE MONEY FROM MY BANK ACCOUNT they may process your payment anyway. This happens all the time.
WHY? Sales people are paid on commission. They also get bonuses for how many 'Deals' they get or the dollar amount of the sale. If they can slide one or two by; especially at their monthly cut off---they will. I saw this happen too often.


The sales person tells you the cost is TWENTY NINE NINETY FIVE.



The sales person says it is just costing you $599 a year?

--This means you are purchasing a warranty that costs $2, 995.00,
you have 5 years or 100, 000 miles of coverage. So they are breaking
the cost down figuratively speaking (for five years). ACTUALLY, the longest
you can pay for the warranty is 24 months. You will probably pay at the minimum $100 down and $120.63 a month for 24 months.


The sales person says________________ (that means sales person probably didn't tell you this or lied).

--The majority of sales people will not tell you that you must wait
60 days AND 1500 miles before you can use the warranty. OR they might tell you it is 60 days OR 1500...WRONG---it is BOTH. OR they might say you can use the coverage as soon as you make your down payment.

--Some warranties are 90 days and 500 miles.

--A few of the warranties sold are 30 days AND 1000 miles.


They tell you that you have to purchase it at this price today or you will be entered into a database or placed in some sort of status that you will never be able to purchase again.

--Actually they have a department called CALLBACKS. If you were offered a warranty before and either cancelled, declined, were going to call back, etc. etc. they still have your number. You will probably get a call in the next month or two.


More Us Fidelis Aka Dealers Services, National Auto Warranty Services, Dealer Services Direct, Naws Complaints & Reviews

Sort by: UpDate | Rating


  • Jj
      25th of Mar, 2009
    0 Votes

    weve been fans of rusty wallace's for a long time and we were really surprised that his team would take us fidelis as a sponsor. write him and tell him what u think about us fidelis

Post your comment