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Us Fidelis Aka Dealer Serivces, Naws, National Auto Warranty Services, Dealer Services Direct / Buyer Beware

1 100 Mall ParkwayWentzville, MO, United States Review updated:
Contact information:
Phone: 1-800-649-1856

Dealer Services/NAWS/US Fidelis/National Auto Warranty all same company
Before you do business with US FIDELIS, I BEG YOU TO READ THIS…………I USED TO WORK THERE! I could go into so much more about this company but I am praying that you will read this entire post and it will be enough information to trust that I am doing this in hopes of saving people from being scammed.

**** US FIDELIS is now advertising
their CAR WARRANTIES on
TELEVISION COMMERCIALS****

Please notice that I have backed up this content with
web sites from government websites and organizations that protect consumers. I also have links from media sources.

PEOPLE DO YOUR HOMEWORK!!! DO A SEARCH AT THE BETTER BUSINESS BUREAU for DEALER SERVICES…THEY ARE NOW US FIDELIS and they HAVE A GRADE OF ** F ** A+ is the highest, F is the lowest; just like an academic report card.

Don't believe me? Go to the Better Business Bureau's website and do a search. If you need to narrow down your search, go to the St. Louis area of the BBB site. Wentzville is on the outskirts of the St. Louis Metro area. They are at 100 Mall Parkway and also 200 Mall Parkway in WENTZVILLE, MO.
http://stlouis.bbb.org/WWWRoot/Report.aspx?site=142&bbb=0734&firm=310016763

“The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and failure to remove names from mailing lists. These complaint patterns are reflected in the complaint statistics below."

Scroll down to Business Contact and Profile and you will see all the names this company uses. http://stlouis.app.bbb.org/report/310016763?noskin&fax=Y

I was shocked when I found out that US Fidelis will be sponsoring Rusty Wallace racing for 35 NASCAR races. Steve Wallace, Rusty's son will be driving the US Fidelis car. I cannot imagine why his business …Rusty Wallace Racing…would do business with US Fidelis when they are under investigation by several state Attorney General's; most notably the one in their own state…Missouri. See the link below.

Rusty--- go to the Missouri Attorney General Website and to the Better Business Bureau of the St. Louis Area and look who you are dealing with!

http://www.consumer.ago.mo.gov/Know_MO/

You will see that they are also US FIDELIS and NAWS and NATIONAL AUTO WARRANTY SERVICES; and THE ATKINSON GROUP OF COMPANIES. The company changed its name to US FIDELIS because Of bad publicity. They have been investigated and fined by the MISSOURI ATTORNEY GENERAL'S office as well as ARIZONA'S and no doubt several others.

http://ago.mo.gov/newsreleases/2008/030608.htm
The name of the company at that time…..National Auto Warranty Services of Wentzville, MO

Postcards sent out from Dealer Services/NAWS/US Fidelis can be seen in the links below.They had a special group of employees that worked calls that came in as a result of these cards. 90% of the people who called were under the impression that these cards were from their car manufacturer. I know; as I worked in this group for about 3 months.

Channel 13 News in Jefferson City, MO:
http://www.connectmidmissouri.com/news/news_story.aspx?id=87338

Florida Attorney General investigating…Here is a report on Channel 6 in Miami, FL
http://www.nbc6.net/ciu/18211518/detail.html

Reports from MSNBC---the first link has been aired on MSNBC during the last few weeks of December 2008:
http://www.nbcconnecticut.com/traffic_autos/autos/Bogus_Car_Warranty_Offers_Invading_Mailboxes_All__National_.html

http://www.msnbc.msn.com/id/23147777/

ALL OF THE ABOVE ARE reports on the company who has changed their name to US FIDELIS…Notice the cards are all the same.

Here is something else…..the building that NAWS/DEALER SERVICES/US FIDELIS is in …the owners also opened an alcohol free nightclub called EXODUS. Funded no doubt by the money they have made using unethical and possibly illegal business practices.

“Darain and Cory Atkinson own US Fidelis in Wentzville, Missouri. Out of the blessings from their business, it was their desire to do something significant that would honor God and be purposeful to the community. From this desire, the EXODUS concept was formed." http://exodusstl.com/documents/staff.html

This statement almost sickens me. I have seen first-hand the unethical business tactics used to make “the owners" money. It would be better fitting to say the Business practices are sleazy and underhanded. They target the elderly and undereducated people and use strong arm business tactics. How can they keep a clear conscience? Moreover, sales people acquire banking and credit card information by creating a sense of urgency…."Buy it now or you won't get this great offer again." This is the standard sales tactic. The sales people avoid informing the potential customers of the fine print in the warranty such as ridiculously long waiting “transition" periods before the warranty can actually be used. Because the sales people work for commission only, they will avoid They will process the banking or credit card information before a customer gives the ok to continue so that they (the salesperson) will have the “deal". This is very common towards the end of the month when the salesperson needs to reach a level for a bonus or to make more commission (they are paid per “deal").

The Atkinson brothers also provide space for their church in the building. It is non-denominational and is called ‘The Element'. Ironically, the majority of the US Fidelis management attends THE ELEMENT church. This church is very much like a cult, focusing on money and success. Watch the QUICK TIME presentation at the website below. There is a married couple on this video in which the husband is an assistant manager and the wife is
a manager at the newly named “US Fidelis". They are the bi-racial couple (and please note that I am only stating that they are bi-racial to point out who they are….I am not being prejudiced.

Us Fidelis Aka Dealer Serivces, Naws, National Auto Warranty Services, Dealer Services Direct

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Comments

  • Li
      23rd of Mar, 2009
    0 Votes

    I also used to work for US Fidelis and everything that "former employee" says is true. The first department is called outbound and they randomly call people many times a day. When a customer calls b/c he got a "recall" card in the mail, the reps at the department get on a fake website that lists possible recalls. This is a teaser to get them to speak with the sales department. The sales department then pretends to transfer a call to an "authorization" department when really they are just getting another rep on the phone to give the customer "special authorization." Then when the customer does not pay their monthly payment on time, the collections department calls them as often as possible and tells them that their warranty is in an inactive status, which is another lie. What really bothers me is that the company is supposedly a christian company... but it does not seem like the ethics of the company line up with what the bible teaches.

  • Jj
      25th of Mar, 2009
    0 Votes

    weve been fans of rusty wallace's for a long time and we were really surprised that his team had us fidelis as a sponsor. write him and tell him what u think about us fidelis http://www.rustywallace.com/contact_us.html

  • Tw
      29th of Apr, 2009
    0 Votes

    Some of the things that I have been reading lately (such as the complaints above) scare the living hell out of me. I only say this because some very close family members work there & a great many of the things that are being said by the former employee are dead on. I've heard the same things from my family. Thankfully, due to circumstances, I pray that they will be out of there w/i the next 6 months. One of them has recently started talking about finding another job due to all of the negative publicity lately. I think that all of them should get out while the getting is good & find somewhere more reputable to work. Where there is smoke, there is fire!!

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