U.S. Department of State - Passport / Exceeded passport turn-around time
I applied for a passport in mid-February, today is May 7th, and I still haven't received it. I tried calling the 1877 number on the website (practically the only way to get ahold of someone) 2 weeks before my vacation (as instructed), and after 3 days of 2 hours waiting on the phone, I still can't get ahold of anyone. So, I've mailed off my proof of citizenship (my birth certificate), I have no passport, and my vacation is in 6 days. I understand that it's the summer season, and that these things need to be planned ahead, but I followed THEIR time tables, and I've far exceeded their turn-around times. Now, I'm without a passport. If the government is going to implement new policies, then they need to plan ahead of time, hire more people, and be able to handle the amount of passport requests.