U.S. Citizenship and Immigration Services [USCIS] review: Poor service! 52

WOw!

I just sent my n565, and it was received on 4/1/09 at the Texas Service Center. In your opinion, should I check into it already and stay on top of things? The website says "application received, case pending." Is this ok? Any idea on when I will actually get the certificate?

Frustrated applicant,
I hear you but not sure if people from USCIS will.
I just called them to get the status of my application for certificate of naturalization, form N565, it was received by them on 03/23/09.
I understand its too early but knowing USCIS's habits I wanted to know on time if it was going okay.
The cell center rep got mad at 'me' for not knowing that it takes upto 45 days to show the status online or on phone and that it was 'okay' to not inform us (about the upto 45 days time period to see the status) and 'not okay' for me to be ignorant about that.
Whereas nowhere online, on phone or on the receipt note does it say anything about that, and the rep acknowledged that too!
Who am I suppose to complain about that?

Just called to get status of my N565 application for naturalization certificate as the status was not showing online or over the phone.
The phone rep. gets mad at 'me' for not knowing that it may take upto 45 days for the status of application to show on online or on phone and that it too is my fault that I don't get revelations about the fact that no where in application or online does it say about taking upto 45 days to show the status.
wth?
Is there anyway to complain about the non-stop crappy service from the toll-free call center?

I think its pretty messed up im a us resident born here pay taxes here all my life and i cant even speak or go to a location to speak to anyone about anything what needs to be done is a story on several local news stations in several states to then maybe i will get some response from someone the way uscis does things as far as letting documents sit on so called supervisors desks for years and letting people in the u.s. and just sit here for years not knowing who these people are or what kind of crimes they might of commited in there residing country what if something severe was to happen then who would be responsable they let people just roam on us soil for years not knowing where they are or what there doing then they cry about the boarders what a joke its time the buble gets broken!

well heres a bonus for you all.

I payed the new fees for filing for citizenship. i did the fingerprinting and so forth.

just got back from the interview and was told i have been a citizen for 8 years because of my parents.

SERIOUSLY! so why did you even accept my form and charge me

NOW i have to pay 500 for the certificate and 100 for a password. Can you say i just got screwed on that one.

Called a lawyer and of course he said just give it up because youll have to fight the government for a refund.

Now thats how you treat a citizen .

This is fairly light compared to some of the other comments, but my wife and I just applied for her greencard and they sent me a request for additional evidence, my tax return of something of that nature. On the form it says that I have 60 days to respond or they will cancel the application but when I try to get information from their customer service on the status, they say I have to wait 60 days for them to process it..! If someone dropped it on the floor somewhere, maybe the mailroom or my postman for that matter, then my application will be canceled without me ever being able to check on it. I'm also mad that it takes me more than 15 minutes to actually find a customer service rep on the phone by going through all the menus.

i and my 2 brothers filled for citizenship on january, i went for my own finger print on febuary 20th 2008.now am still waiting on my interview and my 2 brothers have went for interviw already, and they called them for swear inn, pls what is delying my, and i never in my life commited any felony.pls.

I have been suffering from USCIS discrimination since 2003. I applied for green card through labor depertment on 2001 I got aprouved for that. I recieved a reciept said that I will get my green card on one year from 2003, however USCIS send me notice for special registration for muslim people wich I think that is one of the biggest mistake USA made torse all the immigrant and specialLy torse muslim immigrant. anyway my attorney adviced me to not to go to the registration. I lost the case .
I applied for green card second time through marriage to USA citizen. My I 130 was prouved on October 2006, however I did not got my green card because VT IMMIGRATION office does not Kwant to send my old file to TAMPA FL OFFICE. IT is now more than 2 years and VT OFFICE does not want to send my file . USCIS recieved my FIB check and it was clear. However every time I go to immigration office they tell me its background check ... IS 2 YEARS NOT ENOUGHT FOR BACKGROUND CHECK. I CONTACT THE DIRECTOR OF VT OFFICE MR NOVAK, he sent a letter saying I HAVE TO WAIT FOR BACKGROUND CHECK AND I SHOULD NOT CONTACT HIM ANYMORE.IT IS THE WORSE SERVICE IN THE WORLD . IT IS WORSE THAN THIRD WORLD. IF I DO NOT HAVE KIDS BORN HERE AND MY WIFE is USA CITIZEN I WOULD NOT STAY ANY MORE. I HAD TO PAY HIGHT INTERST RATE TO BUY A HOUSE BECAUSE MY GREEN CARD STILL PENDING. I WAS DENIED HOME STEAD FOR MY HOUSE TAXES, I AM PAYING 340 EVERY YEAR TO RENEW MY WORK PERMIT AND I HAVE TO PAY TO RENEW MY DRIVER LICENSE every year, I HAVE TO PAY FOR MY MASTER DEGREE AS INTERNATIONAL STUDENT TUITION WHICH DOUBLE THE PRICE ...ALL OF THIS BECAUSE VERY BAD SERVICE AND DISCREMINATION FROM USCIS.
MY SUGGESTION USCIS SHOULD PROUVE ANY CASE are HOLDING FOR BACKGROUND CHECK, AND TAKE WHATEVER THEY WANT TO DO BACKGROUND CHECK IF THEY FIND ANYTHING THEY CANCEL THE GREEN CARD.
THE WORSE THING IS NO ONE CAN GIVE A SOLID ANSWER OR A SOLID TIME FRAME.NO BODY LISTEN TO YOU. IF U NEED TO KNOW MORE SUFFERING PLEASE FELL FREE TO ASK. I KNOW WHY THEY DOING THAT . THEY SAID ALREADY INTHE TV AND IN THE RADIO, " WE DID A MISTAKE GIVE THEM VISA WE SHOULD NOT DO ANTHER MISTAKE AND GIVE THEM GREEN CARD" THEM=MUSLIM. I KNOW THEY ARE PLAYING IN OUR NERVES ...
THANKS FOR READING MY EMAIL

The USCIS is terrible. Everything is mysterious and no one can tell you anything even though they are very nice about it. They are very very slow and make a lot of stupid mistakes that mess up your case, and your life, and your families' lives as a result.

so far you have gotten lucky, hopefully you wont have to go through too much more.
i have been married for almost 10 years now and have been struggling to get my green card for the whole time. I came into this country legally. So far i have paid thouands of dollars and i was just told i am going to have to file everything all over again, so now i have to pay thousands more... very frustrating and demotivating. Good luck to you!