US Bank
reviews and complaints

My bank (not US Bank) emailed me informing me a check was declined. I had the funds but were in different account. It was my mortgage payment so I immediately called US bank to apologize & figure out if I had additional fees. The customer service rep said I'd eventually have $20.00 fee but not to worry & just make sure to pay. The next day I went to a US bank & payed again with another check. Well, 3 days later and I realize the first check cleared and now they're also trying to collect 2nd check. Their customer service was no help at all! Every time they try & cash a check and it doesn't go through it's costing me a fee from my bank. I should have been informed the first time I called that they would try to cash the check again then I wouldn't have made another payment. US Bank reps are not properly trained & lack customer service skills. I called US bank again explaining my situation and got zero help and zero results. The fact that the rep didn't care enough to try and help was what upset me the most. I'm glad this isn't who I bank with! I wish my mortgage wasn't through them.

I deposited into ATM my tax check it came back to me because husband not on my US Bank account. I go in and they say just bring him in with valid ID and we can add him and then cash/deposit tax return check. Husband's picture ID from another state is expired so we go to dmv first to get him a valid state ID which is a paper copy until the plastic one comes. DMV says old expired picture out of state ID should work. So we head to bank and they tell me they cant add my husband because of ghe paper ID issued that day by DMV and because we dont have a RELATIONSHIP with your husband we will need to wait another week until we get the plastic ID with picture on it. I told them well you have 15+ years RELATIONSHIP with me and I am asking to add my husband to my account. Kelsey the manager at the Tacoma branch was rude and her staff as well. The previous day when I came into find out why my deposit from IRS was returned they told me husband was not on account I asked to speak to someone else about it and Selena just smiled and said have a nice day as the counter attendant put up the closed window sign at 4:30pm. It's as if they don't want to accomodate long term customers. I will open up a credit union account and then close my US Bank account. You are a number not a member at US Bank.

I used MoneyPass ATMs to withdraw money from my US Bank checking account because there were no US Banks near my location. It is advertised that there are no fees to use MoneyPass ATMs for US Bank account holders. I am also charged a monthly $6.95 fee for the checking account so I should get something for paying that fee. I was charged $7.50 in ATM fees. US Bank should make it clear that they are going to charge for MoneyPass withdrawals. It is false advertising to state that there are no fees for using MoneyPass ATMs.

Today I gave up and am taking my banking business elsewhere. My 16 year old son withdrew all the money in his account. He declined overdraft when he opened the account and verbalized that he did not want charges to go through if there wasn't money to cover them (I was there). The banker agreed to decline charges in excess of funds in the account. Subsequently (two weeks after the withdrawal) a fraudulent charge (not bank draft) was put through for $10+. US bank not only paid it but immediately began charging my son weekley fees on the negative balance. At one point the account was negative $109 as the fees kept accruing while I was attempting to get assistance with the problem from US bank staff at various levels. In short, they refused to correct the problem and acted as if they were doing me a huge favor to refund part of the fees. The bulk of the fees were accrued while I was trying to get help, that is non existent, from US bank. I paid $65 dollars to prevent negative impact on my sons credit and have taken my banking business elsewhere. I have banked with the same US bank branch for over 3 years. The branch manager has recently changed. Zero accountability and their charges accrue while the customer is seeking help with a problem that the bank caused! Unconscionable.

Hello, I recently became a customer of US bank not too long ago and I visit the bank every so often. I have been noticing some concerning behavior from who I believe is the manager and from another worker who I do not know the rank of. Other people that I have talked to that visit this branch have also witnessed this behavior. Its a behavior that I may dare to call extremely racist. The worker that they pick on is obviously of different ethnicity than the other workers and they constantly pick on her. I have talked to this worker and she is extremely polite and kind to me and the other customers. However, the manager and the other worker, that I mentioned earlier, constantly scold her for simply mistyping names (even though she corrects them, this situation happened to me), or simply "not being quick enough". She obviously feels attacked by their words but there is not much she can do because I believe that she is one of the newer tellers. In addition, they once were "joking" with her that she might have stole some money because she did not balance at the end of the day. This is not something that she be joked about. Overall, the behavior that the customers have viewed from some of the workers in this branch is extremely concerning because this behavior is most certainly not reflective of a US bank employee.

I am a stay at home mom who doesn't have money to throw away on bank fees. Some charges were made onto my account and I was too busy planing a funeral to remember to cancel them; therefore, the payments went through and the bank should not of let them go through in the first place but the bank let them go through so that they could charge me a "return fee" of $36 for each. Now, I am -$247.92 on my account because they also let that happen again. I did not athorize my finanace company to try that payment again and I don't appreciate being charged these ridiculous fees it is outrageous! As much and the us bank people on the phone want to say these fees have always existed I had never had this problem before with this. The payments are suppose to decline and not go through if there isn't any funds.

Negative stars...Horrible, horrible, horrible experience - turned my escalade in last november 2017 (today is may 2018) and they lost the truck, continued to charge me monthly payments, claimed they repossessed the car, made a claim on our credit...Been dealing with more than 7 departments and over 10 representatives and no one has been able to straighten out or finalize the account. Run, run, run

Last week I make a deposit of $35, 000 to my checking account. Today I was told it will take 3 weeks to clear, even though it's a cashier's check. I requested to have my check returned and accounts closed and they refused. So, they have $35k of my money, will not give me access to it, and will not return the check to me. I'm currently filing a lawsuit.

I am submitting this complaint regarding a call I returned on May 4, 2018 from US Bank during working hours. Unable to take the call at that moment I immediately moved to a quiet place where I could return the call and discretely communicate with the representative. This call and the representative name Jennifer (not sure of name) was harassing, intimidating and highly unacceptable and inappropriate. The representative started by asking if I intended to keep the property. I told her WHY WOULD I NOT KEEP THE PROPERTY. The loan is four days late. This year payments where made 2/9/18, 3/10/18 and 4/9/18 and I received no calls regarding delinquency. Please check my prior payments and you will notice a pattern and again I never received delinquency call.

I asked the representative why she is calling. She said my account was delinquent. Delinquent yes however US Bank allows 16 days grace period. Again I asked why she is calling. She responded, it is the investors' policy to call after day three. I asked her if this is a new policy. Her answer was no. I told her how I had been making my payments for years (between the 1st and 15th of the month) and never received a call of this nature. I asked her again if this was a new investor policy. She insisted it was not a new policy.

The willfulness of the representative to lie where evidence is present to support my position is highly unprofessional and inappropriate. I told the representative I will continue to pay my mortgage as I have in the past. In addition, she could save her dime since I will not entertain any harassing calls prior to the 16th of the month. Therefore, if I have a problem meeting my obligations I am responsible enough to reach out to US Bank and discuss the situation. It is advised that these call cease during working hours and after the grace period.

Sincerely Tillina Payne

At the hwy 20 US bank location, Nathaniel Kavinaugh and Kaleb Dattack were extremely rude to me. Made me wait in line for several minutes and when I finally got to the counter, at exactly 7:00 closing time, they said they were closed! Ii said "are you kidding?!". They said "yes, you know we want to go home too! ". Terrible customer service ! How selfish! Who are you hiring?

In late January, I closed my account with US Bank due to my parents filing for bankruptcy. I have received multiple letters in the mail stating that my account was successfully closed with a balance of $0 and there were no issues with closing the account, received on Saturday 4/28/18. I received a letter that was dated 4/25/18 stating that I owe $189.77 and if I don't pay it soon, it can effect my other financial accounts. So I started calling to figure out if it was a scam or what because there was no way this was correct. I found out that my mom had to get a statement to give to her bankruptcy attorney, in which MY account was charged $18 for. First of all, the statement was emailed to her... how is that seriously worth $18? Either way, the rep she spoke with told her there wouldn't be a fee for getting a statement. Since the account was closed, I did not know about the $18 charge at all. I wouldn't EXPECT US BANK TO CHARGE A CLOSED ACCOUNT. Overdraft fees "snowballed" (as a rep explained it) and added up to $189.77 overtime. As I begun calling to figure out what happened, I have been redirected at least 7 times today. Back and forth from a local branch, to the 1-800 US BANK number which is a round-about in itself where people don't know what they're talking about, then to the "repayment" department, who then said I'd have to call the branch where the account was originally opened. When I called the branch where the account was opened, I spoke to the "US Bank Officer" Sonja, who had absolutely zero customer service. Even as I spoke kindly and calmly with her, she was blatantly rude and stated that she would not take the charges off no matter what because it is MY responsibility to "keep up" on my accounts... THE ACCOUNT WAS CLOSED, WHY WOULD I TRY TO LOOK AT IT?!? Not only that, but the app won't allow me to log in because my ACCOUNT IS CLOSED. As well as the website, it shows no accounts. Nevertheless, if someone has outstanding debts to your bank, why would no one reach out to tell them? I had no idea of these charges until they reached $189.77! Why would I not receive a statement or a phone call of some sort? I wasn't compelled to write this review or file a corporate complaint until ms. SONJA was a hugely hostile employee to me for no reason. She was completely unwilling to work with me and said I am fully responsible for the charges.

So my advice: FIRE the manager/officer at Cañon City, CO branch for never learning customer service in any way, shape or form, and NOTIFY YOUR CUSTOMERS when they go in the negative.

I received a letter about an inactive account that should be active, at an address that may not be my primary address. I called number on letter: [protected]. I was directed to see my branch manager. I did and while waiting sat and heard this manager, Donna Rivas, flirting with a customer and yakking away about the good ole days like an Al Bundy. No other customers were waiting, nobody was getting any work done. Check the yelp page for this branch and you will find others annoyed by this same, incredibly unprofessional behavior. Somebody needs a wake-up call.

All my issues began 3/1/2018 and still has not been resolved as of today, 4/27/18. On 3/1/18 I called mortgage customer service to make my March payment. The customer service lady told me I owed over$3000 and was I calling to pay the balance. I told the lady there had to be some type of error because I had proof of paying my mortgage each month. She transferred me to Brandon Hackcook. He reviewed my account and said everything looked good and He didn't know where the balance came from and would check into it and call me back in a few days. A few days called and He never called me back. I attempted to call him but was never able to reach him. By the 3rd week of March I had no resolve. I called Brandon again, but I was transferred to a woman, who practically told me it was my fought for being behind due to not paying my mortgage. I told the lady that was untrue. She put me on hold and came back with a different attitude. She informed me that escrow said I owed over $ 3, 000 for home insurance they bought for me and once I pay it then they can turn around and give me the money back as a refund. I told them I had sent in documentation at the beginning of the year that I had my own insurance and because they put it in the system late I shouldn't be penalize. Escrow dept told me that once an insurance for me is added they can't update it until a year later. I informed them that I didn't have that type of money and it doesn't make sense for me to pay it just to get it back. I was told there was nothing they could do, but for me to pay the money. The lady gave me three options1. Pay the money 2. File a complaint 3. Sell my house or we if I qualify for a payment plan. I filed a complaint and they were ready to resolve it by crediting me for the months I actually had insurance. I thought everything was good. 2 weeks later I get a call that I still owe for March. Mine you they they added my March payment to February which looked like I never paid March. So I filed another complaint to get my payment credited to the correct month. I was told it would me another week and that by 4/11/2018 it should be fixed. When 4/11 came I was getting calls that I still owed for March. I had to explain the situation over and over again over 8 weeks. I talked to at least 10 different people. I called the mortgage company again and I was told the wrong work order was requested and it did not go through. So they had to do another and it would take another week. I was told that I had an overage in my escrow account and that would be applied to March to bring my account current. I was also told not to pay April's mortgage until March was fix. On 4/27/18 customer service called again and I explained the situation again then was forwarded to a supervisor name Ashley. Ashley reviewed my account and stated that it appeared that the wrong work order was completed the last 3 time and that's why an update was not given. She stated she talked to the escrow unit and they are to fix my case within 72 hours and because I have an over of 1100 in escrow I only owe 383 for April. She said she will watch my account to make sure it updates. We will see... they have missed up my credit these past 2 months...

I went to the bank on Friday April 13, 2018 around 5:30pm. When I went to the bank there was no line. I was helped by illyssa, bank clerk, I had $180.00 dollars worth of quarters wrapped already. $10.00 worth of dimes not wrapped but in a ziplock bag and $4.00 worth of nickels not wrapped as well because I did not have the wrappers for those coins. When i went to her, I requested if she can wrap the $4.00 worth of nickels and $10.00 worth of dimes. She straight up just said no because she claims that she will get in trouble. I did not mind so I just ask for the wrapper so I can wrap it myself. I told her that the grand ave US bank always does this for me but she made the claim and I quote that "Why didn't you just go there? You can go there". This was the worst expirence I ever had at a US Bank. I Have been a customer with you guys for 20+ years and never had this experience. Grand ave bank always serves me the best service and I am guaranteed the amazing service with them because of there bank clerks are sweet and very generous. I would go to the Grand Ave Bank but my expectations was that every branch should provide the same kind of hospitality to all customer. Customer Service is all about helping every customer in every way but she does not have good customer service at all. I am in hospitality and customer care myself and I try my best to help every customer leave with a smile. I have visited this branch before but never had this problem with any other clerk.I want to know what can you do for me because this is not something I expected from US bank at all. Thank you for your time. I would hope to hear back from you soon.

Monday April 23rd at 10:30 a.m. I pulled into the second lane of the u.s. bank on Brice Road one car was being assisted in Lane one I pulled into Lane 2 after Lane 1 left another vehicle pulled into Lane one the teller assisted Lane one before coming to me at lane two he was operating from Lane one only not taking customers in rotation as they pulled up I was in line at the drive-thru for over 18 minutes highly unacceptable the teller showed no concern with not alternating Lanes through the drive-through gave an excuse that they were busy in the lobby when you can see three other tellers walking around

I am an account holder. I was charged over draft fee twice for two different transactions. When I called the Branch where I had opened my account one MS. Roshi answered and said that I have to go there in person to discuss the waiver of overdraft fee $36 x 2. I have to travel 30 miles to the branch so I asked to speak with someone in the bank. Believe me this is what she said, there is no one else in the bank branch. This was at 12100 Wilshire Boulevard, Los Angeles, CA 90025. So please kindly check with the branch that all employees are not out at the same time.

Thank you
Sincerely,
KNR Mathi
Solicitor England & Wales
Encino, CA 91436
(818) 927-8852

On 3/18/2018 I was informed that my card was compromised. I was told that my account was shut down and that a claim had been filed. I was then told that it would take 10 days for my account to be back to normal. I called 10 days later and my account was still negative. The guy on the phone kinda laughed and said that it would be " 10 business days" Fine. 10 business days has came and gone and to this day 4/16/2018 my account is still negative. I was told that credit was given to me on the 26th and that " somehow it went through again" I have called and spoken and went into banks themselves and NO ONE can seem to figure out what the heck is going on. Today I called again the fraud hotline and she proceeded to tell me that you guys have been calling my house and that I no longer live there. I have never ever had a house line. Are you guys just putting numbers into my account? Ive had over a dozen cards sent to my OLD address even after giving my new address that I have lived at for 2 years now and they still go there. I am single mom of 2 kids and before this happened my account was positive. You guys are holding onto my money and its not okay anymore. I know that I have 2 other accounts that have money then but you guys don't know what that is for. I have been a customer with you guys for almost 20 years now and I am going to pull my accounts and bank with another bank. I know that I am only 1 person and it won't make a difference if I switch banks but word of mouth is huge. I am extremely upset with all this. It blows my mind that I have contacted so many people and nothing has been done. Cust Serv is a fail at this point.

I have a 28.00 credit that was applied. Back on my account in March from Guesthouse Inn Yakima wa confirmation #969872 processing department of hotel...U.s bank claims theres A hold for 20 days ...before funds can be added back hotel denies 20 day hold ...Ive stayed at this hotel many times never had this problem with this deposit issues...Betti A Sugiura
510 Dutterrow RD SE 23
Olympia WA 98513
Send check by mail ...Thank you

Call Start: 7:41 PM (53min 26 sec)
Call End: 8:34PM CST

Problem 1 : My Social Security # was wrong on my checking account from ever since my account was created until Jan 2018. I only came to know my SSN was incorrect because I opened a loan account with U.S.Bank for my BMX X5 loan and both accounts were not getting linked into my USBank online account. This problem was finally resolved only after calling the bank teller who had originally opened my account to fix my SSN to correct one on the account.

Problem 2: My Loan Payment is $1000 per month where it should be $998.xx based on 3.34% at 5 year loan which started on Jan 26 2018. This problem is still unresolved and no-one has yet taken much of interested in my problem to look further into or do anything about. I am very frustrated at this point and not such what more i can do from my end.

Problem 3: I applied for credit card on March 11th from U.S Bank website and received and e-mail stating we will contact you in 7-10 business days but nothing happened. After 12 days I called into U.S.Bank credit card department trying to inquire about what happened to my credit card application and that is when I found out that as per the representative the card I applied on March 11th has not history of being applied even though i still have proof of e-mail which shows U.S. Bank has received my application. After 12 days, I had to pretty much re-apply on March 23th from scratch after hearing from a representative that "I have never applied for a credit card on March 11th" even though I have proof e-mail which was received by U.S Bank that you have received my application. Finally after replying I have received my credit card on April 1st 2018 and successfully activated the same day.

Problem 4: After applying 2nd time for the credit card I received my credit card on April 1st which was activated on the same day and used for multiple transactions in few days of arrival. Even though my card was already activated and used, I received a call from automated system of U.S Bank stating "we have noticed you have recently opened a credit card and your card has NOT yet been activated please press 1 to activate your card". Once pressing 1, I was connected to a live agent who seemed to yelled at me stating "why are you calling into a U.S Bank Credit card if your card was already activated and Have Good Day, bye (Hung Up)". RUDE! Thereafter, I called into U.S Bank Fraud department who validated that RUDE call representative who spoke to me was a U.S. Bank employee and they will file a formal complaint and I should look forward to hearing from manager by follow up call which was never received till this date.

Problem 5: I had written a check for $4600 to one of my family member who was supposed to make a payment to someone based on my check getting deposited into their account. My check was deposited in their account on Apr 9th and they wrote their payment there after that although, on April 11th my check ($4600) was withdrawn from their(family's) account and re-deposited back to my own U.S Bank account. I called in to U.S Bank on April 11th @ 7:41PM CST and spoke to Kassandra Gonzalez who was able to find out that check was re-deposited into my U.S.Bank due to signature mismatch on my check. Now i have had this account for god knows how long with you and now there seems to be problem with a signature? I don't understand what is all going on and Is there anything else left that can go wrong with me and all the possible services that U.S.Bank has to offer to me?

Now one thing so far I can say positive here is out of numerous call times I have called regarding all of the listed above problems. Kassandra Gonzalez was THE ONLY person who was very helpful in understanding all of my listed above problems and listened very closely and raising it to higher management for concern whom I hope to hear back AS I NO LONGER HAVE ANY TRUST IN U.S BANK after what I have gone thru in last 3 month of disaster of my banking experience.

Thanks

Yatin Patel

On 3/29/2018 my savings account was unexpectedly converted to a checking account due to constant money transfers/ sending money. According to the bank, the conversion process was out of courtesy to avoid charges, post exceeding the monthly limit which is 6 per month (understandable). On 04/02/2018 I made a mobile deposit which made $200 of the check available to me immediately. On 04/04/2018 the check was returned due to either a Closed account or insufficient funds. This is based on what the representative from customer service stated. I checked with original merchant who issued check, and stated the funds were available. Again, I waited a week for everything to clear and get back to normal. I made another deposit on 04/08/2018, with a different check and different amount from the same merchant whom I received a check from the previous week. Same thing, $200 were available immediately. Today (04/10/2018) I noticed my account was negative. I call the bank, and they indicated that my account is set for closure on 04/27/2018. Due to the original returned check on 04/02.in the words of the representative who I spoke to, they're scheduled to "close account and end all relationship with me". Pretty upsetting when you constantly have things done without any consent. So now, any activity with the account is no longer available. Incoming or outgoing deposits have been blocked. At the same time, my fiancee and I share this account. Her direct deposit was put on hold or frozen today as well. I had to be transferred to several departments before they could tell what was going on, since no history of any deposits were showing on my mobile application. I think it's pretty shady how this system works. People depend on their earned money, nobody should have to go through their days without knowing where their money is at. Especially when you have kids. My funds are on hold until check is returned, no word on my fiance's direct deposit yet since her employer stated that the funds were deposited in her account. Samething with the check I received from merchant. Its been a nightmare. Needless to say, I'm content with parting ways with this institution. I hope I get my money soon or its BBB. Unfortunately, its the only thing I could do since I gave up my right to arbitrate when I first opened my account. Another sneaky attribute to help a company cover their end.