US Bank
reviews and complaints

On October 18, 2016, US Bank Tarzana, CA branch manager froze my business and personal accounts due to a personal vendetta against me. It's been three months that I have no answers from US Bank as to when my money will be released or even why it was frozen. There are absolutely no grounds for the freezing of my business and personal accounts and branch manager is acting illegally.
I have sent letters to their Customer Care Unit but only received a response that they couldn't look me up by my mailing address even though they could verify my identity with all my other information. I advised them that I had recently moved but due to my account being frozen, I was unable to change my address on file. All of this was a rouse and to just delay giving me a valid response.
I want all my accounts unfrozen. I want to withdraw all of my money and close the bank accounts. I don't want anything to do with US Bank. One of my account numbers is [protected] Fox & Twinks Management LLC.

I came in to the Lockland branch to exchange 80-one dollar bills for 4 - 20 dollar bills the bank clerk asked me if I had a account, I said no then she asked for a ID. I gave my Hamilton county ID and she looked at it like she had never seen this type of ID so then she asked for another ID I gave her my US Marine military ID and she didn't understand that, so finally I show her my Fire Dept ID oh well this one looks good The assistant manager told yes one ID would do, I do not like this type of service to me. So in the future I know not to go the this for the convenient, or may bring all my ID just to make everybody happy. Oh and thank you and have a nice day in another back!

I have leased many vehicles in my lifetime and this is the first lease with us bank for a 2013 cadillac cts. All went well except after the car was cleared by the local dealership and found to be spotless! 2 months later I received a bill from us bank stating excessive wear and tear, I called us bank and explained they said they would send me the list of the wear and tear. And they even admitted they never saw the vehicle it went directly to auction.

When I received the 10 page document i'm 99% sure this is not my vehicle, although the vehicle id is included with the photo's. My car was in mint condition and not at all what was provided in the photo's unless someone took the car for a joy ride and off roading.

I'm paying the bill because I have excellent credit and do not want this to reflect negatively.

All be warned this company is not a reputable company and I will never lease with them again. I will walk away from any dealership that even tries to use them.

I leased a new Cadillac CTS in 02/2013. The dealer placed the lease with US Bank. I had prior lease experience with US Bank and vowed never again, but was stuck. I turned the CTS back to the dealer after 3 years in 02/2016 and leased a 2016 Cadillac SRX. The terminated CTS was clean; 25, 000 miles on a 30, 000 mile lease, detailed twice a year by dealership, perfect inside and out.

Two weeks after I returned the CTS, I received a letter from US Bank informing me that I owed "Excessive Wear & Tear" fee of $200. Upon further inspection of the invoice, I discovered the $200 was for a missing owners manual, which is available on-line for $30. I was flabbergasted. I felt that the $1250 credit I gave them for the reduced mileage should offset this nit-picky nonsense charge...nope. They wanted their money, not the manual, which I offer to them.

They got their money and lost a low maintenance, high value customer in the process. Avoid US Bank at all costs. T

I have been a customer of the USB branch on Olive in Burbank CA 91504 since it used to be Downey. Refinanced home there once. Recently, perhaps because of age or math error, I overdrew my small account. When I called and asked for the two charges to be reversed, the answer was no. Please reconsider that decision. Thank you.

Angelo D'Elia
[protected]@att.net
[protected]

End of august we found a house we wanted, got prepared with our us bank Loan officer, everything looked good. Appraisal went well, needed a few inspections on electrical and roof, which was fine. We got those done but then the underwriter wanted bids to fix small items on list. Outlet covers, new floors, things we were already going to fix upon moving in. So we immediately hired two contractors to give us a bid, as our closing date approached we asked sellers for extension because no one could get hold of the underwriter to sign off on things Seller agreed to extend closing for another week and half but we needed to be done by that time was over and they charged us 150.00 a day ...

Here we are after the extension will only 2 days left before they cancel our contract and STILL no word from the underwriter after 15 emails and trying to contact her supervisor and NOTHING. So as she drops the ball and just allows us to lose our house we have been working towards for 4 months now ALL because she doesn't respond or do her job.

We will not be using US bank for our home loan for our next purchase attempt. No one else should either.

On May 10th of his year my daughter had a check clear our account for one thousand dollars more then the legal amount was written for and the banks manager didn't want to take the responsibility for the error. My daughter was assessed late fees with the mortgage company because she had to put a stop payment on the check and submit another check k to them. We were charged overdraft fees because of this error and we had other checks coming through also. As for the obsessive overdraft fees their is know one in my branch who knows how to read a statement. I am a bank teller and have been for more then 30 Years. I think it is a shame that US BANK doesn't train or allow there tellers to do more for there customers. What ever happened to common sense. I am getting tired of being charged overdraft fees because the computer thinks I am going to be overdrawn. I don't mind paying for them when I can see I was. But If I am looking at a statement that is not showing an overdrawn amount then why am I being charged. This happened on 9/16/16
It was a pending debit and my pay check went in first. Please stop assuming.
You well know what that means. Thank you, RUTH BURGOS .

Terrorizing me for being a human being!
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Subject: Terrorizing me for being a human being!
From: John Gruver
Date: 9/8/2016 2:29 PM
To: [protected]@usbank.com, [protected]@usbank.com
Dear Mr. Russo,
I have not heard a word from the bank about whether or not you are going
to go ahead and Blacklist me with Chexsystems. You are severely
traumatizing me by hanging this over me. I get less than two or three
hours of sleep at night. Does the punishment fit the crime? I took the
same action your teller did. I, just like him, trusted what the bank's
computer told me! Are you going to blacklist him with Chexsystems? He
committed the same crime according to what the bank is punishing me for!
Also the person that told your computer to tell me and your teller that
the money was available for withdrawal, or the person that wrote the
software that did this, are you going to blacklist them with
Chexsystems? Just exactly like them I am a human being and human beings
are not perfect! Your teller and I put blind total trust in what your
computer was telling us! You are punishing me for being a human being
but not the human beings that created this entrapment situation wherein
your teller and I were duped or suckered or conned into believing that
the funds were legally available and acted accordingly! Is what the
bank is doing to me ethically and morally right? Does the bank know
right from wrong? The bank has taken all of the money I get in the
world for this month, the direct deposit of $3~068.90 from my 100%
service connected VA disability pension. I cannot even buy food or gas
for my car or anything! What more do you expect I can realistic pay to
you with only that amount of money received on a monthly basis? Do you
want my blood? I am 73 years old and do not have that long to live.
Would you stand for a bank doing this to you or a member of your family
or a friend? I do not think so. I doubt seriously that anyone that
works at your bank would accept this treatment from the bank! Would lie
down and let the bank walk all over them for being a human being and for
not having the means to pay the bank back on time! The bank is going to
severely handicap or destroy my ability to obtain a bank account for
seven years for my doing the same thing that your teller did! The bank
violated the "Expedited Funds Availability Act", as is included in your
"Deposit Account Agreement", by treating the check deposit involved as
one that qualifies for $5, 000.00 to be made available on the second day
after deposit. The check was a bill payment check issued online which
is the same thing as a personal check! A personal check has to be held
for 5 days at least if not more according to your own rules! Which
means no money is to be disbursed from the check for at least 5 days.
And a check for $22, 950.00 would be held or a longer period by all
means! I did not have prior knowledge that the check was no good a11d
neither did your teller nor did the party or parties that let your
computer give out the wrong information. I can sue the person that
issued the check in small claims court, for treble damages, and recover
up to $10, 000.00, but that would take way more time than I have to get
the funds, if I get any money at all, to pay the balance owed on the
Terrorizing me for being a human being!
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overdraft. 80% of Civil Judgments are never paid. I won a case against
my brother for $58, 000.00 in 2010 and have not received a dime. I am
begging the bank not to destroy my ability to take care of my financial
needs. The Treasury has informed me that they will not issue anymore
paper checks. So I have to have a bank account to receive my only
income through direct deposit and the bank is going to fix it so that is
not possible for seven years. Is there no common human decency in your
bank? Please have the decency to inform me about what is going to
happen on or after September 12, 2016 with or not with Chexsystems?
Even now whether or not you blacklist me with Chexsystems I am
blacklisted permanently with US Bank because of this incident! I had no
prior knowledge that the check was no good. I only learned about all I
now know after the fact.
All the assistant branch manager could say was "You withdrew the funds
right"? "So you are responsible"! ''Not the bank"!
John Gruver
2932 Tribune Ave.
Hayward, CA [protected]
[protected]
US Bank Account Number: [protected]

There have already been complaints filed by me against Branch Manager of the Northlake, IL US Bank, Josh Mick. I was advised by corporate to stay away from him, and not use that branch any more. On September 2nd, when we got our DD of SS & my disability, we were having issues that caused us to go to that branch. I want to leave US BANK totally, but my husband, who is being evaluated for possible dementia/alz., refuses to leave. Being that I am physically disabled, and also the trustee for our mentally handicapped 42 year old son, it would make it much more difficult to be at different banks, as we have to transfer funds from one account to another, in order to pay bills, so at this time, I am unable to change. In the past, Josh has been very helpful, as we had a family member who was stealing from our accounts, causing our accounts to be overdrawn. We did not press charges, and covered the shortages, but Josh would reverse overdraft fees, even more than the company allowed. BUT, in July of this year, there was actual REAL fraud committed on my account, as well as a deposit into my husband's account from the fraud dept, that we were leary about. I called a personal banker at he Northlake Branch to verify if this deposit was for real. She gave me the number for the fraud dept, who connected me to another place, which I have since been told did not exist. The guy I talked to in the dept that "does not exist", informed me that there is a ring of Identity Thieves working the area, and that any and ALL fraud needed to be reported, as they still did not know how they were doing it. Since then, I had reported PayPal fraud on my account on July 1st. I was told that my debit card was deactivated, but it was NOT. I had to go into my local branch, and Josh issued me a temporary debit card. More fraud occurred after that, which I also reported, and told people in the fraud dept the info I had received about ring of thieves. I was called a liar by several, including Josh Mick, screamed at over the phone by him, told by him that he never wanted to see or talk to me again, and that he was hanging up to take care of REAL customers! All of this was included in my initial complaint. Yesterday, he was there when we went into the branch. I told my husband that I wanted a formal apology from him, but my husband came back and said that Josh said he has been doing this job for 20 years, has never, and will never apologize to ANY customer! I wrote a note, explaining about my husband's health, and that after Josh's rudeness, felt I deserved an apology. The personal banker that was taking care of me gave it to him to read. My husband went out to the car, and I stopped by Josh's office, asking if he would apologize. He refused, and told me that if I did not leave, he would call the Northlake Police and file charges against me! In my opinion, this man shouldn't be a bagger at a grocery store! He is horrible, rude and obnoxious. This just makes me want to leave US Bank even more, as you allow people like this to hold this type of job. His prior discipline was left up to the discretion of his Regional Manager, who also needs a reality check. I told Josh I was going to report him, and he told me to go ahead, and even gave me my note back, which I still have. THIS GUY NEEDS TO GO! And, I am also reporting this to the BBB, since US bank doesn't seem to mind having employees like this working for them! You should also know that there is a current investigation underway against my husband and two grown children for "Cruel & Unusual Punishment" aimed at me. It is being conducted by Leyden Mental Health, in Franklin Park, as well as The Dept of Aging. My family has told and posted on FB, that I am crazy and out of control, and tried to have me committed. It has backfired on them, and they are about to be court ordered to do what is requested, or must get out of my home! Thank you, Linda Drake [protected] cell

I reported a fraudulent charge to my account on 5/6, 2015 for $1, 199 for "Tech Support". I discovered this fraudulent transaction when preparing my 2016 tax return. I never authorized this charge to my account.

I have reported this transaction to US Bank Customer Service twice, and I never received a status report on this item. More recently, I was left a phone message, saying there is no record of my report of this charge. I would like a response now about the status of this transaction. I will take this to the next level and involve legal counsel if needed.

Thank you.

Mark Geoffrey
#[protected]
[protected]

"Hey,
We are a web-development company. We don't have you on our clients list. You bought Tech Support Plan or similar ? We have been getting a lot of calls regarding same.

On Thursday 7 April 2016, wrote:

Name: Mark Geoffrey
Email address: [protected]@comcast.net
Services: other
Budget: $1, 199.00
Time Frame: 5/11/2015
Mode of Payment: Credit card
Requirements: I have made several attempts to contact you, but always get tape message. I also leave a message for you to return my call, but haven't received a callback. I HAVE A VERY BIG Problem. While reviewing my credit card bills, I noticed a charge on 5/11 from your company for $1, 199.00, along with the phone # [protected]. If I don't hear from you with an explanation, I will assume it is a fraudulent charge, and aggressively begin legal action immediately. Please respond to this note note asap. Mark Geoffrey [protected]@comcast.net.

Chris Grochola, a loan officer with usbank who handle my mortgage loan, prepare the loan package without asking me how much I'm going to put as down payment and for how many years term. He went ahead and did a 10% down for 30yrs and sent it to me. I called him after l looked at it and told him that I'm going to put down 20%. As time went by I kept emailing and calling him is there anything I can do on my part but no response. The realtor finally contact him about it and he said he's waiting for me to provide documents. He lied to the realtor saying I didn't want provide documents to him, only if I can do that then he can move on to the next step. I gathered the documents he requested and took it to USBank at 11th St in Rockford IL to send it to him. I called him to make sure he got it, he said he did not see it. I called the bank, they said they sent it already but will send it again. I called him again, he said he received too many mails and he didn't check his mails. Then I received a receipt in the mail showing my uncle, my co-signer's credit card was charged without his authorized for the property appraisal, a usbank card which my uncle didn't even know that it existed. Again, time passed by with no contact or any advised of what's going on. The realtor messaged Chris several times if there's anything he needs to let me know. Finally he responded that he needed homeowner's insurance. I got it and sent it, the agent also sent it. Again, times passed and he lied again that they didn't have it. I call the Insurance agent to send it again and he did again. The realtor contacted Chris that it's urgent, we're running out of time. Chris lied to me and the realtor that Chris contacted the agent 6 times a day but the agent would not send it. I called the insurance agent again to confirm if he did. The agent emailed Chris that he did send it, for Chris to call the agent about Chris contacted the agent 6 times a day. Finally Chris apologized to the agent for the confusion. My file was turned over to Adriana, Chris failed to let her know that we're almost run out time on our extension already. Adriana informed me that we need an extension didn't realize it's going to be our second extension. Anyway, I'm tired of writing but USbank need to wake up from zombie mode and stop lying and screwing people, turning a simple and quick loan into 2months time still dragging on with too many blaming and lying in the process is not funny

On march 3rd, 2016 I attempted to get gas at circle k. I attempted to get gas at the pump and the screen repeatedly read “card rejected “, “please see attendant”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card was declined several times. I realized that the pump had taken the authorization hold even though it did not allow me to pump any gas. I called the bank and was told to wait 3 days for the transaction to finalize. After 3 days, I called the gas station and us bank and was told it is actually 3 business days. So I called again and was told I could only dispute the transaction after the 3rd business day. So I called this morning, 6 days after my transaction to get resolution and was sought with no resolution. Your company still refuses to lift the authorization hold even though there was no transaction. The final transaction was $0.00 so there is nothing for the gas station to finalize at this point your bank is unjustly holding my funds.

The customer services reps were very rude, one said "if you don't like this card then you should go get a real debit or credit card not a prepaid" I exclaimed to that person I was on unemployment, and now have zero income and I can barely afford to pay my bills. I very much did not appreciate him putting salt in my wounds considering my situation and insinuate that I can't get a "real" debit/credit card. Another kept rudely interrupting me and saying sir have I answered all your questions I have to get back to work. While I was in the middle of talking several times. If all my questions and concerns were answered I don't think I would be asking more.

If this was an isolated incident and I was the only one affected then this would still be ridiculous but its not. Many people are in this same situation getting wrongfully pushed around by this big bank.

I am going to be speaking with a free lawyer and see if we can reach out to these other customers and try and get this procedure changed or rectified. This may be a class action lawsuit if many other people are having their money wrongfully held. I also know that bank of america got a class action lawsuit for prioritizing bigger transactions so that smaller ones don't go through. Since my money has been tied up in limbo I have had this happen several times and none of my other transactions are going through because they are holding the money. I also found a way to fax over the information to them but I still don't have my money, and even when and if I get my money back I still want to research this further because my rights and thousands of other americans rights may have been violated.

I want to make sure this isn't happening to all the low income americans on ssi, disability, and unemployment. They are holding peoples money for absolutely no reason. Then when you call in to figure out whats going on you get belittled and degraded by the customer service reps for being on these financial programs in the first place. I want my money back, and a response directly from the bank and somebody that's not just working at a call center. I also need to make sure people aren't getting their money wrongfully held like I am. I found several (20+) people complaining of the same exact thing online.

My Mortgage was sold to US bank years ago. (I did not pick them). Last January, my mortgage was paid in full. I waited several months and called to see when they would release my deed. Was told I owed $10, 000 plus in previously unreported and certainly unusual fees. I had to get a lawyer. The lawyer (and I) sent in all relative paperwork proving payoff. The lawyer also sent US Bank a "cease and desist" letter which US Bank ignored. They have called sixty to seventy times A WEEK even after being legally instructed to stop all collection attempts. When I answered a call from them, the rep hung up on me, which was not only annoying but confusing as well since I assumed she was calling for a reason. The upshot is that we are now suing for contempt of court stemming from those "cease and desist" letters. We also have to go to court to fight for our deed. Please save yourself heartache and stay away from US Bank.

Scammers, liars, thieves... I've been trying to work to recover my lost prepaid mastercard which was given to me as a gift. I've asked for a manager to call me and they are ignoring me. I've tried reaching them for over a week, they have all my info including a copy of my driver's license and all I have asked for them to do is have a manager call me but they are playing games with me. They said they "tried contacting me and I do not have voicemail set up" which is a lie and is bs. Their customer service is terrible. I have $100 on a prepaid mastercard that is lost and they will not work with me to issue a new card. Finally, no one should ever buy a prepaid mastercard... When you go to mygiftcardsite.com... It's all a scam!

I had a closed account... they decide to take the Debit card from the closed account and find an open account I have and let a thieving company take 501.08 from my account the company had no rights to.. They refuse to help me.. I call US bank for help the hang up on me " no lie"... Trevor and Deborah at the Seymour Tn branch are horrible at customer service.. They lied to me for 7 days telling me they would have the manager call only to find out they don't have a manager. They have in essence now stolen 750.88 from me... No one from US Bank will help they say it's between me and the people the withdrew the money ... even tho they should NOT have attached a closed account debit card to a NEW account ..DO NOT USE THIS BANK .. IF YOU EVER HAVE A PROBLEM THEY WILL NOT HELP YOUL!

1/26/15 - My husband and I paid off our vehicle account in December 2015 after US Bank repeatedly told us they didn't receive our electronic payments that were sent prior to the date due. Our last payment made to US Bank resulted in an over payment that required them to refund the money. US Bank took 8 business days to locate the payment they again claimed non-receipt. The bank then sent us a letter confirming receipt of over payment and the processing of the refund and the letter actually gave us a date that the refund was mailed. We failed to receive the refund after 12 days from "the date" US Bank stated it was mailed. A call was placed to the bank and the bank representative tells me that the check was issued on the "mail date" but was held for 2 weeks. After questioning the representative about the banks false statement I was placed on hold and the call went directly into the bank's robo system. We have not received our refund.

At bank 3 different times. told need authorization to cash (order money in to cash check). Said they were unable to get any response or answer from Mgr. the first 2 weeks. After calling several times in third week, told I would have to deposit in my bank account at my bank. Just wanted Cash to pay bills and finish building my house. I may not have an account with US Bank, but I would of never thought that they wouldn't be able to cash $124, 000 Check from Scottrade Account that uses this bank to put our money in.

I opened an auto account with US Bank in May 2015. My payments were paid by third party payer 'SmartNote' through auto draft. In November 2015 US Bank lost my payment after cashing the check and then said I didn't pay it. I sent them a copy of the cancelled check and they said they would correct the error. They never did. In Decembre they received and cashed my December payment and applied it to the November payment. They called me later in December telling me I hadn't made my December payment. I again sent them copies of both the November and December checks. They told me they could not be certain that the faxed checks were real, implying I somehow forged them, and wanted them resent on 'SmartNote' letter head. That was faxed also. On Jan 6th, 2 days before the 30 day late deadline they still hadn't corrected the problem and told me I had to send them another payment by debit or I would be reported to the credit bureau. Instead, I refinced the vehicle with credit union and overnighted them the payoff which they received on Jan 7th. On Jan 8th they reported me to credit bureau anyway and still has $795 of my money that they said was never paid eventhough they cash the check. They were completely unconcerned and indifferent to the fact I was a customer that had obviously paid the payments on time.