US Bank
reviews and complaints

My account was closed because I was overdrawn and I had no notice. I was waiting for my only income to be direct deposited (my social security). When it did not show up in my account, I called the bank and they said they had closed my account on the 10/25/2017 and they were going to hold my social security deposit until 11/10/17. I have serious medical problems and no food, while they sit on my money, it hardly seems legal to hold someone's social security. I am just beside my self. They will not release my funds.

My brother and I bank at the same US BANK branch. He has temporarily moved away until the end of the year. I work for him. When we heard about Zelle we were overjoyed. Everyone at the bank said yes you will receive the money very quick, but always the same day. That never happened. And NO ONE could figure out why, though they guessed many times, which makes matters worse. Yesterday someone said they found out why and it was because my brother, on his end, didn't put in his date of birth, which didn't quite sound right. And again they guessed wrong. Now to let you know, Zelle, their 3rd party vendor is of NO help. As of this moment, I have not received money my from my brother which he sent Oct 20th at 3:10 PST.

Hello ive had a problem with o e of the operator saless im not sure how her ne is spelled but her id number that she gave me was u cmmore1 i called because my card was charged 15 dollars extra after i transfer money from my savings i told her that i wasn't told anything about the 6 times transfer or whatever it is i ask her was it away that the 15 dollars could waved and she said no and as i was asking her other questions she was over talking me like she wasn't trying to hear what i had to say she was very rude with the tone i her voice but how are you going to be rude when im asking you about my money

I am doing a refinance on my home and I told Lauren treat A month ago that I was going with a different lender She still continued On as if I never said anything to her and I have it in text message ...Now the lender I am getting my refi through needs them to release the FHA case number which I asked them to do over a week ago ...she no longer returns my calls answers my calls returns emails or anything that is very unprofessional I feel if she is acting in vengeance ...My FHA case number still has not been released

Stopped at US Bank on Harrison Ave. in Cincinnati, Ohio this morning at the drive thru window. One car was in front of me which when I pulled in and had already sent transaction, waited 4 minutes. I pulled up sent my simple transaction and waited an additional 9 minutes. I asked for complaint form and was asked what was wrong, I said I was unhappy about the wait, I was told they only had 2 workers, I explained that was not my problem, if you offer a service you need to man it. I did notice they had time to talk with each other while I was waiting. This has happened to me at this branch before, very poor customer service.

My name is Osiris Everheart and I am a resident of the city of Phoenix and a first-time homebuyer working with the Open Doors Homeownership Program at the city of Phoenix. I have already had two bad experiences working the mortgage loan officers at U.S. Bank in Phoenix, Arizona. I scheduled a meeting with Bob Simpson in May of 2017 to go over my finances, which he never showed up for or bothered to return my phone calls in conjunction with the scheduled meeting. In my recent experience I scanned all the necessary documents to begin the mortgage loan application process to Guillermo Loaiza in October of 2017. He keeps sending me text messages saying he can't find the documents, he'll be reviewing the documents on Saturday, asking me to upload documents I have already scanned to his email address, and trying to schedule a meeting on days and at times I said are not convenient. I am filing this complaint and requesting to work with a mortgage loan officer that actually cares about helping people acquire a home mortgage loan.

I have some concerns regarding the branch manager of the Austin Bluffs location, Colorado Springs, Colorado. When I came to Marda Santos inquiring about fees to my account, I was treated like an ignorant criminal though I have been a loyal customer with your bank since 2010. When I frequent a place of business I expect to be treated with respect and dignity. Unfortunately, today that did not happen.
The reason for my visit was that I had 5 overdraft charges, the first happening when my account was still in the black, thus pushing it into overdraft. Originally, I had one dollar left in my available balance according to the Us Bank App, when I had finished my transaction at Ulta on Monday October 3, 2017. Active balance, to my knowledge, means the balance including all pending and completed transactions. I didn’t purchase anything else between then and the following day, when I checked my account to see one overdraft charge, pushing my account into defaulting. As the days progressed I opened my app to see that I had 2 more overdraft fees. When I went to the bank today, I saw I had another, and yet another as I am writing this letter to you. While what I saw in my active balance that day might be something hard to prove, on paper it shows that I was charged an overdraft fee while my account was at 18 dollars, which in turn pushed it into the red.
I tried to remedy the problem at the Us Bank chain closest to my place of work during my lunch hour, where I was told I would have to go to the branch I opened the card at to deal with the overdraft charges. Because of this I could not return to work on time and therefore lost wages. Also, I was apparently opted into a program where if there was no money left in my account charges would go through anyway. I never agreed to this program and opted out the minute I was told it existed.
When I arrived at the Austin Bluffs location, I met with Marda Santos. I had called her previously at the prior bank and the minute I walked in to her office, I was treated with contempt. When I tried to explain my problem and ask for incite on why it had occurred, I was told that if I did not know how to manage my finances, that was not the banks problem. No matter how many times I tried to explain my frustrations or concerns to Ms. Santos, I was belittled and made to feel ignorant, being told that if I didn’t know how to handle money it wasn’t the banks concern. She also brought up past fees on my account, which I explained and told her they had been discussed and dealt with. When I said this, she snorted and smirked at me, shaking her head.
Therefore, due directly to the unprofessionalism Ms. Santos exhibited, I will be taking my business to a bank that values its customers and treats them with respect. Perhaps I was in the wrong and perhaps I am simply just an idiot that doesn’t know the value of money. I don’t think so though because honestly, I still don’t understand when I have these charges on my account. It wasn’t explained to me, I was only told that I obviously don’t know how to handle my finances while being humiliated and degraded.I would like the fees waved, however I will not stand to be treated like a stupid criminal by a financial institution I am supposed to trust. But perhaps it doesn’t matter to you, since I will no longer be a customer starting tomorrow.

Called [protected] (US BANK) to inquire about tracking information of four items that I order.Was told to wait 30 minutes before I could speak to someone. Was tired of waiting after 25 minutes to no avail. Called [protected] which referred me back Us Bank which told me again to wait 30 minutes! US Bank should look into this matter or I feel you will lose people.

I applied for financial assistance for my home loan when loosing my job. They began the process would and not take any form of payment. After submitting the requested paperwork for 2 years the bank denied my request and foreclosed on my home. When speaking to the agent once I learned the property was being foreclosed she directed me to the lawyer and said she could not give me information as to why I was denied.

Poor service and response to customer issues. I don't recommend US Home Mortgage for your home loan. Recently suffered a flood, my insurance company was quick to respond and sent me funds to start the demo and rebuild the house. Then US Home Mortgage got involved and retained my insurance money needed to pay contractors. The money is legally mine. I'm assuming they are using my money to draw interest and line their own greasy pockets. I have never been late on a payment and always pay additional principal every month but for their incompetent staff this doesn't seem to matter. There has caused undue suffering for my family and has cost me thus far $30, 000 out of my on account. Something is wrong with this picture.

My account is under Friend Entertainment, Inc. If you need my account number, please email me at [protected]@gmail.com.

My complain is regarding teller Evita Jones at the Agoura Hills Vons location, 5671 Kanan Road, LM-CA-8978, Agoura Hills, CA 91301.

On September 15, 2017, I went up to Evita Jones teller space to deposit cash and to pay two credits cards. Three weeks prior, I had met Ms. Jones who was working her first week. Even though she was makng numerous mistakes, I was very patient and even helped her because I understood she was new. I was even thanked by Shanna Schaub, the branch manager, for my patience. On the 15th, I had all my transactions prepared and told her that I like to give the teller one transaction at a time to prevent mistakes. She asked me to give her all three transactions at the same time. I again explained that I like to give the teller one at a time (mainly because I remembered 3weeks earlier that she had no clue how to even perform one transaction without mistakes). She insisted that she could perform all 3 transaction at the same time. She said: "I can do this." to which I replied: "No you can't". Then she replied, with great anger in her voice: "yes I can". It was her anger and attitude that got to me. I pushed all three transactions at her. Then Evita Jones flipped out. She angrily shoved my transactions over to Ilya Tolchinski (the neighboring teller) and declared in a huff that she couldn't do any work and placed the "next teller" plaque leaving the other customers waiting in line. Ilya Tolchinski was incredibly professional. He helped me and even made small talk to smooth over the situation.
In all my 64 years have I never been treated in such rude manner. Ms. Evita Jones is not suited to being a teller. I can not go back to the Agoura Hills branch while she is working there. It will be too uncomfortable.
But I will also go on record that every other teller, at all the US Banks I have visited, have always been kind, courteous and professional. Just to name a few of the really good tellers under your employ are:
Agoura Hills branch:
Ily Tolchinski
Michael Cappas
Ricky (not sure his last name)

Sherman Oaks branch:
Briana Martinez
Sunil Perera
Mitsy Fernando

Judy Friend

my wife and i opened a us bank account a few months ago. we enjoy us bank its right around the corner from us. but we have lost almost 300.00 in over draft fees? when we have money in the bank why are you taking money out, isnt that the tail wagging the dog?your charging us to use our own money.we didnt know about a 12.50 charge or we wouldnt have had it on the account. we dont have money to just give away like that, to us 300.00 might as well be 3 million. .this needs to be fixed, asap. we will close the accounts if we have to, we would rather not.

Recently visited butler hill schnucks I store branch. Was talked to like I was stupid teller had an attitude and also decided to point to the door and was told “you can go now”. WORST customer service I’ve had in my life. When I asked for his name because he wasn’t wearing a name tag he screamed it at me. Was just trying to withdrawal $10 out of my account and was asked for my drivers license. You don’t need one for that amount because that’s profiling. But i gave it to him anyways. Finally found his name Jordan hurt. If that’s how us bank let’s their employees talk to their customers I’ll definitely be closing all of my accounts. Extremely offended

September 19, 2017

I began my new customer experience on August 17th this year.

After more than 30 years, I am leaving my former bank

Several days after opening my checking and savings accounts I began to set up my online bill payments. US Bank’s interface is quite easy to understand and navigate. It’s a colorful interactive design which appeals to me.

That’s where the rapture of online banking with US Bank ends.

Immediately upon setting up each “Biller”, I had to cancel the transaction due to technical problems such as crossing Biller names with my chosen Nicknames. What’s the point of naming a Biller when it subsequently aligns with a different Nickname.

Six such transactions were cancelled that day.

Here’s where the frustration begins. My mortgage could not be stopped as it immediately became “In Process”. I verified this with tech support. I was instructed to Stop Payment which I did.

Then my Internet Service Provider Biller name appeared crossed with my Home Owner’s Insurance Biller’s nickname. I tried a couple times to redo this transaction only to be forced to cancel each.

Days later, I authorized the release of my mortgage Stop Payment Order. The payment was successfully stopped.

Unfortunately, I was not so lucky with my Internet Service Provider (ISP). Numerous calls to tech support, billing and in person visits landed me a $25 check reversal fee by my ISP.

Spectrum Communications (ISP) informed me that they submit payments 3 times before returning a customer’s check prior to assessing a $25 check reversal fee.

Explanation: I mentioned above, I cancelled my ISP payment a couple times. I received a Stop Pay Confirmation on September 7th. No US Bank support person via telephone or in person told me this would stop every form of payment! Subsequently, my check #8148 (1st check used with US Bank) was stopped; hence, the $25 check reversal fee.

Had I been informed that even a check would be stopped, I would have taken the precaution to prevent this from happening. According to Ashley Torrico, teller at my branch (Morena Branch, San Diego, CA ), my check would clear and funds would be withdrawn by my ISP, no problem if I just wait a few more days as of 9/9/17 @ 11:55 am (in branch).

I spoke to a national rep (Julius ID#: JONWOKO) via telephone call on Saturday, 9/16/17 @ 2:36 pm (PST). After much discussion, he told me to go to my branch on Monday and have my account credited $25. He assured me he took notes.

Yesterday, Monday, 9/18, I followed his instruction and met with the individual who opened our accounts, Mr. Kenneth Waines. No such offer to credit my account for $25 was in his notes.

Mr. Waines and I went a few rounds of logical reasoning about the ordeal I went through (mostly due to the sheer number of telephone calls I placed and frustration that not one individual realized the emotional anguish I was put through trying to do business with US Bank as a new customer).
Only one rep, Anju (spelling?) was frank with me that many customers had suffered a server issue which caused bill payment set-up problems.

I decided to end my meeting with Mr. Waines since it became apparent he wasn’t about to make an executive decision to reimburse me.

I went through quite a bit of trouble to change banks, set-up online payments and link my checking account to other bank accounts for funds transfer. What’s more, US Bank was chosen in part due to its proximity to my home and other locations I frequent. Therefore, I do not intend to close my accounts due to a one-time online meltdown of functionality.

Last night I re-visited the site [redacted] which I use as part of my Due Diligence effort prior to deciding on taking on new vendors. Hundreds of people have left a trail of personal misery dealing with US Bank. It all seems to boil down to people. Doesn’t it always?

My overall financial analysis of US Bank (Bauer Financial Reports among others) provided the security I require before making the move from my regional bank.

US Bank’s rating is hardly enough to hang its reputation on; its people are its strength. The handling of my issue with setting up my online bill payments was a show of weakness within your communication system.

I intend to eat my $25 check reversal fee since my local banker decided my business was not worthy of a $25 credit because as he put it, US Bank didn’t cause the fee, my ISP did. I should deal with them. As if I hadn’t already done that. To top it off, he said I should have been charged $35 for stop payment for each of my 6 online cancellations. I told him each was an online cancellation, not a traditional stop payment of a check. I stopped the online payment only to learn all attempts to pay Spectrum (aka Time Warner West) would be blocked; hence, the $25 fee.

Going forward, any US Bank surveys, and/or any requests within my circle of influence to recommend US Bank will be met with this letter to US Bank. The option to share my initial US Bank experience with [redacted] or other social media sources (in addition to Complaintboard.com) will remain open. I need more time to discover how future issues, if any, are handled before joining the roster of aggrieved customers whose mistreatment by US Bank officials caused them enough pain for them to feel the need to air their misfortune to the World.

Joseph Bell
[protected]@twc.com
[protected] (CA only)

PS: I found this Complaint Registration Form under a "US Bank Customer Care" page apparently hosted by Complaintsboard.com.

I've had us bank for years, but resently ive requested for a debit card for my husband who had a stroke and he does not speak so we went in person requested debit card and we also corrected are address and they gave us a tenporary debit card, my husband tryed using it but was decline t, i called customer service they requested other debit card and corrected address again, I've have been calling many times customer service, I've gone into the bank and requested card and change of address but the problem doesn't is still ther . This last time i went in Brighton Colorado branch spoke with julio manager told him what was going on .Julio manager told me my husband had to go in person or call to request it him self .I told julio manager that my husband had already been in person requesting for it .we had gone already to the branch in green vally ranch and first in Brighton branch .I called lots of times customer service. finally customer service told me to go into branch and ask them to request for the card to be sent to brighton branch and they would call us to pick it up at branch but julio manager didn't want to, until i got upset and finally he said they would requested the debit card and call us .I even told him that i had so many years with us bank and i never had this problem that i might just go to a other bank cause i really need a debit card for my husband and julio manager said, that would be fine if i would change bank.This checking account is on my name and husband, i opened it just specially for his disability check and i can't get him a debit card . I'm so upset with the service I've gotten and its for something so small a like a debit card. sincerely maria lourdes loya

I set up the visa account. My husband works for Kroger. We've both been on the account for several years. Did I mention that I am on the account? So we have a merchant dispute and when we log online, we, unlike most credit accounts, such as Discover or any place else, cannot log in and see our dispute history or status. I wait on hold nearly an hour so I am aggitated when I finally get somebody (after being transfered and holding another time too). Austin drills me with questions then explains he cannot divulge the status of the dispute because I am not the primary card holder. Tripe! I hate these people, I am the one that filed the bloody dispute for Gods sake. I hate these people. I really do.

While attending a bank at Los Angeles Branch, every time going there an employee by the name of Edward goes out of his way to be unhelpful. When submitting a slip, Edward has asked my mother to rewrite it all over again. His explanation was that it was not done in front of him, but rather 10 ft away at a table. Than he threatened to just rip the slip that was presented to him. On another occasion, Edward insisted that the whole account number is to be written, where other employees let that rule slide with a consistent costumer. His attitude is always arrogant, which makes it only harder to swallow how unhelpful he acts with frequent bank guests. A while back, I wanted to cash a small check. He told me that my check can not be processed because it has been few weeks since I used my account. That is hardly a good rule to follow to increase a customer base. He is the only bank employee that I have ever met that is the complete opposite of helpful. Because of his horrible behavior I am not going to be recommending this bank to anyone.

First, US Bank did not properly keep my overdraft protection in place once a credit card was stolen. I did not realize this until a problem occurred. St. Louis district manager Scott Schneider told me US Bank makes a lot of money from overdraft fees and accepted no responsibility. They did give several overdraft credits, but this was only after HOURS of phone calls and insulting behavior by Clarkson Square branch manager, who lost his temper (I did not use foul language). US Bank call center keeps switching me from checking to credit card department but my overdraft protection is not displaying correctly so I'm concerned this could happen again. Help!

My husband is a US Bank customer, while I am not. He's been telling me how great US Bank is and that I should switch. Guaranteed, after this incident, there's no way in hell I would even consider switching, let alone use their ATMs. If this is how they treat you when you are a guest to their bank, I shudder to think how they treat their customers. I use US Bank's ATM to help my mom withdraw money using her overseas bank card often. I do this each time she visits and have not had any problems until now. Today (August 31, 2017, at approximately 2:18pm), at the US Bank on Webster Street, in Alameda, I attempted to withdraw $1000 in cash from their ATM. I entered the amount I wanted to withdraw, the maximum amount allowed. There was a message stating US Bank charges $3 for this transaction. Fine. Normal. The reason why I generally enter the maximum amount allowed. I hit ok and waited for the cash. It spat out a pile that felt way less than what I requested. A screen flashed for a split second stating I should double check the cash received, and then went to the usual screen of asking if I wanted to make another transaction or exit. I selected exit and received my receipt... less than half the cash I requested. I went into the bank to complain, as I would have canceled the transaction if given the choice, which is what would usually happen when the ATM machine cannot fulfill your request. I explained to the teller what happened, and she immediately went to get the manager. Promising... but that's where the customer service ended. The manager proceeded to give me a long-winded denial of help, as if I should sympathize with her at how much of a pain ATM machines are for her! Furthermore, she claimed that this was an issue with MY bank even though it was US Bank's ATM machine AND US Bank's transaction fee. To add insult on top of such idiotic logic, she claimed there was not much she could do because I am not a US Bank customer. I feel that if I am using a US Bank ATM, I am a customer, though a temporary one, and a potential permanent customer. All I wanted was the $3 transaction fee back, but she absolutely refused, stating that I should lodge a complaint with my bank, not US Bank, to get the fee back. Again, this was a fee charged by US Bank's ATM, not my bank. Those who have used ATMs at other banks know that both banks can and often do charge their own fees for using an outside bank's ATM. This $3 was clearly US Bank's fee (it even says so on the receipt!), so I fail to see how this would be a complaint about which I should contact my bank.

Jennifer the manager at the U.S. bank branch on 5564 camino al norte 89031 was very unprofessional and spoke to me in a demeaning way when I (a faithful customer) asked her a question. Instead of explaining the procedure in a professional way, she was very rude and confrontational. I have two accounts with US bank and deserve more respect. I would like a response via email at [protected]@gmail.com.