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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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10:21 am EDT
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US Bank overdraft

When I first opened my checking account they asked if I wanted to sign up for overdraft protection and I said no so throughout the year when bills time to get paid they couldn't get paid because I didn't have overdraft protection but come the end of October I looked on my statement and see I had overdraft which I knew I didn't sign up for it when I called about it they said well that's something that comes when you open an account but it didn't because we said we didn't want to sign up for it so there shouldn't have been away for a bill to get paid if I didn't have no money in my account and for me to have an overdraft twice. I did not sign up for overdraft and my mother is on the count with me and she also new they offered us overdraft protection and we declined

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pobarjenkins
Minneapolis, US
Nov 05, 2017 2:59 am EST
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Do you still have your account papers? They should have had you sign something declining overdraft protection.

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2:09 am EDT
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US Bank promised transfer is not done after a week plus 3 days

hello there, I am R.Parthipan from Sri lanka, I am an individual and I have recently sold my product to a nigerian named karherine alina based on the confirmation from your bank. on which i have got an email stating that, its all set to pay me lkr 30000.00 to my local bank account and i have to only provide the proof of shipment before they transfer the amount to my account. based on that i have already shipped and provided the proof on last 23rd October. And i have got an other email stating that my shipment details been verified and it may take 72 hours for them to verify and once done they will transfer the amount to me as agreed. however its been about a week and half ever since they told that. i have not received any payment or anything till date. however when I contacted them and asked about it they are saying that they have problems sending me lkr30000.00 due to its comparely small figure and they are capable of transferring only lkr 100000 or higer. So now instead of paying me the amount they agreed at first place they asking me to send another lkr70000 to the nigerian buyer to transfer my lkr30000. anyhow i am not in a position to spend another lkr70000 or anything to anybody body by any meaning because i have come to an agreement and i have already done my part perfectly and it's absolutely make nosense for me to doing or taking any risk further to what i have agreed and done. so i kindly asking you to looking into this matter seriously and provide an immediate solution to pay my lkr30000. i here by attach the usbank and other details: USBANK, 209, la salle street, Chicago. officer incharge:james beckwith, account holder: ketherine alina, account no: US32USB31875287754721,

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11:09 pm EDT
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US Bank atm took him deposit and didn't credit my account

I made a deposit at an ATM. It took my card and the money but didn't credit my account. Apparently, the ATM balanced which leads me to believe I will never get that money credited to my account. I deposited it to pay several bill. I have $70 left until I get paid. I needed that money. I am not getting any help or understanding. I have had that account for 12 years. I would think US Bank could help a long time customer.

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7:12 pm EDT

US Bank allowed my social security check to be cashed by thief

My name is Angela Scanlon, I live in Tucson, AZ and I have Multiple Sclerosis.
I was awarded Social Security in 2016 and backpay of $40, 000 which was mailed to a wrong address and then was cashed by a thief that had no access or authority to cash my check. I filed a police report, called US Bank Fraud line and they refused to help me since the person that stole my check which is in my name only, opened a bank account with US Bank with me as a NON Signor and her as only access. She would have to open an account with my name since its the only name on it. I filed a report with Senator Flakes office and they contacted Social Security which directed me right back to US Bank since they cashed the check without proper approval. She never should of been able to cash a $40, 000.00 check that is NOT in her name.
I am going to the media, online, every platform I can until my money is rightfully returned to me. I am the and I am treated as the accuser. This is downright ILLEGAL and UNJUST. Someone will help me one way or another.

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11:26 pm EDT
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US Bank account closure without notice

My account was closed because I was overdrawn and I had no notice. I was waiting for my only income to be direct deposited (my social security). When it did not show up in my account, I called the bank and they said they had closed my account on the 10/25/2017 and they were going to hold my social security deposit until 11/10/17. I have serious medical problems and no food, while they sit on my money, it hardly seems legal to hold someone's social security. I am just beside my self. They will not release my funds.

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10:19 am EDT

US Bank zelle

My brother and I bank at the same US BANK branch. He has temporarily moved away until the end of the year. I work for him. When we heard about Zelle we were overjoyed. Everyone at the bank said yes you will receive the money very quick, but always the same day. That never happened. And NO ONE could figure out why, though they guessed many times, which makes matters worse. Yesterday someone said they found out why and it was because my brother, on his end, didn't put in his date of birth, which didn't quite sound right. And again they guessed wrong. Now to let you know, Zelle, their 3rd party vendor is of NO help. As of this moment, I have not received money my from my brother which he sent Oct 20th at 3:10 PST.

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1:02 pm EDT

US Bank customer service operator

Hello ive had a problem with o e of the operator saless im not sure how her ne is spelled but her id number that she gave me was u cmmore1 i called because my card was charged 15 dollars extra after i transfer money from my savings i told her that i wasn't told anything about the 6 times transfer or whatever it is i ask her was it away that the 15 dollars could waved and she said no and as i was asking her other questions she was over talking me like she wasn't trying to hear what i had to say she was very rude with the tone i her voice but how are you going to be rude when im asking you about my money

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12:18 pm EDT
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US Bank fha case number

I am doing a refinance on my home and I told Lauren treat A month ago that I was going with a different lender She still continued On as if I never said anything to her and I have it in text message ...Now the lender I am getting my refi through needs them to release the FHA case number which I asked them to do over a week ago ...she no longer returns my calls answers my calls returns emails or anything that is very unprofessional I feel if she is acting in vengeance ...My FHA case number still has not been released

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8:43 am EDT
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US Bank slow customer service

Stopped at US Bank on Harrison Ave. in Cincinnati, Ohio this morning at the drive thru window. One car was in front of me which when I pulled in and had already sent transaction, waited 4 minutes. I pulled up sent my simple transaction and waited an additional 9 minutes. I asked for complaint form and was asked what was wrong, I said I was unhappy about the wait, I was told they only had 2 workers, I explained that was not my problem, if you offer a service you need to man it. I did notice they had time to talk with each other while I was waiting. This has happened to me at this branch before, very poor customer service.

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10:39 am EDT

US Bank mortgage loan application process.

My name is Osiris Everheart and I am a resident of the city of Phoenix and a first-time homebuyer working with the Open Doors Homeownership Program at the city of Phoenix. I have already had two bad experiences working the mortgage loan officers at U.S. Bank in Phoenix, Arizona. I scheduled a meeting with Bob Simpson in May of 2017 to go over my finances, which he never showed up for or bothered to return my phone calls in conjunction with the scheduled meeting. In my recent experience I scanned all the necessary documents to begin the mortgage loan application process to Guillermo Loaiza in October of 2017. He keeps sending me text messages saying he can't find the documents, he'll be reviewing the documents on Saturday, asking me to upload documents I have already scanned to his email address, and trying to schedule a meeting on days and at times I said are not convenient. I am filing this complaint and requesting to work with a mortgage loan officer that actually cares about helping people acquire a home mortgage loan.

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12:45 am EDT
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US Bank austin bluffs branch, colorado springs, co poor customer service

I have some concerns regarding the branch manager of the Austin Bluffs location, Colorado Springs, Colorado. When I came to Marda Santos inquiring about fees to my account, I was treated like an ignorant criminal though I have been a loyal customer with your bank since 2010. When I frequent a place of business I expect to be treated with respect and dignity. Unfortunately, today that did not happen.
The reason for my visit was that I had 5 overdraft charges, the first happening when my account was still in the black, thus pushing it into overdraft. Originally, I had one dollar left in my available balance according to the Us Bank App, when I had finished my transaction at Ulta on Monday October 3, 2017. Active balance, to my knowledge, means the balance including all pending and completed transactions. I didn’t purchase anything else between then and the following day, when I checked my account to see one overdraft charge, pushing my account into defaulting. As the days progressed I opened my app to see that I had 2 more overdraft fees. When I went to the bank today, I saw I had another, and yet another as I am writing this letter to you. While what I saw in my active balance that day might be something hard to prove, on paper it shows that I was charged an overdraft fee while my account was at 18 dollars, which in turn pushed it into the red.
I tried to remedy the problem at the Us Bank chain closest to my place of work during my lunch hour, where I was told I would have to go to the branch I opened the card at to deal with the overdraft charges. Because of this I could not return to work on time and therefore lost wages. Also, I was apparently opted into a program where if there was no money left in my account charges would go through anyway. I never agreed to this program and opted out the minute I was told it existed.
When I arrived at the Austin Bluffs location, I met with Marda Santos. I had called her previously at the prior bank and the minute I walked in to her office, I was treated with contempt. When I tried to explain my problem and ask for incite on why it had occurred, I was told that if I did not know how to manage my finances, that was not the banks problem. No matter how many times I tried to explain my frustrations or concerns to Ms. Santos, I was belittled and made to feel ignorant, being told that if I didn’t know how to handle money it wasn’t the banks concern. She also brought up past fees on my account, which I explained and told her they had been discussed and dealt with. When I said this, she snorted and smirked at me, shaking her head.
Therefore, due directly to the unprofessionalism Ms. Santos exhibited, I will be taking my business to a bank that values its customers and treats them with respect. Perhaps I was in the wrong and perhaps I am simply just an idiot that doesn’t know the value of money. I don’t think so though because honestly, I still don’t understand when I have these charges on my account. It wasn’t explained to me, I was only told that I obviously don’t know how to handle my finances while being humiliated and degraded.I would like the fees waved, however I will not stand to be treated like a stupid criminal by a financial institution I am supposed to trust. But perhaps it doesn’t matter to you, since I will no longer be a customer starting tomorrow.

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12:34 pm EDT
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US Bank flexperks rewards

Called [protected] (US BANK) to inquire about tracking information of four items that I order.Was told to wait 30 minutes before I could speak to someone. Was tired of waiting after 25 minutes to no avail. Called [protected] which referred me back Us Bank which told me again to wait 30 minutes! US Bank should look into this matter or I feel you will lose people.

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9:16 am EDT
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US Bank illegal foreclosure practices

I applied for financial assistance for my home loan when loosing my job. They began the process would and not take any form of payment. After submitting the requested paperwork for 2 years the bank denied my request and foreclosed on my home. When speaking to the agent once I learned the property was being foreclosed she directed me to the lawyer and said she could not give me information as to why I was denied.

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1:28 am EDT

US Bank us home mortgage

Poor service and response to customer issues. I don't recommend US Home Mortgage for your home loan. Recently suffered a flood, my insurance company was quick to respond and sent me funds to start the demo and rebuild the house. Then US Home Mortgage got involved and retained my insurance money needed to pay contractors. The money is legally mine. I'm assuming they are using my money to draw interest and line their own greasy pockets. I have never been late on a payment and always pay additional principal every month but for their incompetent staff this doesn't seem to matter. There has caused undue suffering for my family and has cost me thus far $30, 000 out of my on account. Something is wrong with this picture.

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4:41 pm EDT
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US Bank bad behaviour-teller evita jones

My account is under Friend Entertainment, Inc. If you need my account number, please email me at [protected]@gmail.com.

My complain is regarding teller Evita Jones at the Agoura Hills Vons location, 5671 Kanan Road, LM-CA-8978, Agoura Hills, CA 91301.

On September 15, 2017, I went up to Evita Jones teller space to deposit cash and to pay two credits cards. Three weeks prior, I had met Ms. Jones who was working her first week. Even though she was makng numerous mistakes, I was very patient and even helped her because I understood she was new. I was even thanked by Shanna Schaub, the branch manager, for my patience. On the 15th, I had all my transactions prepared and told her that I like to give the teller one transaction at a time to prevent mistakes. She asked me to give her all three transactions at the same time. I again explained that I like to give the teller one at a time (mainly because I remembered 3weeks earlier that she had no clue how to even perform one transaction without mistakes). She insisted that she could perform all 3 transaction at the same time. She said: "I can do this." to which I replied: "No you can't". Then she replied, with great anger in her voice: "yes I can". It was her anger and attitude that got to me. I pushed all three transactions at her. Then Evita Jones flipped out. She angrily shoved my transactions over to Ilya Tolchinski (the neighboring teller) and declared in a huff that she couldn't do any work and placed the "next teller" plaque leaving the other customers waiting in line. Ilya Tolchinski was incredibly professional. He helped me and even made small talk to smooth over the situation.
In all my 64 years have I never been treated in such rude manner. Ms. Evita Jones is not suited to being a teller. I can not go back to the Agoura Hills branch while she is working there. It will be too uncomfortable.
But I will also go on record that every other teller, at all the US Banks I have visited, have always been kind, courteous and professional. Just to name a few of the really good tellers under your employ are:
Agoura Hills branch:
Ily Tolchinski
Michael Cappas
Ricky (not sure his last name)

Sherman Oaks branch:
Briana Martinez
Sunil Perera
Mitsy Fernando

Judy Friend

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10:01 am EDT

US Bank my money

my wife and i opened a us bank account a few months ago. we enjoy us bank its right around the corner from us. but we have lost almost 300.00 in over draft fees? when we have money in the bank why are you taking money out, isnt that the tail wagging the dog?your charging us to use our own money.we didnt know about a 12.50 charge or we wouldnt have had it on the account. we dont have money to just give away like that, to us 300.00 might as well be 3 million. .this needs to be fixed, asap. we will close the accounts if we have to, we would rather not.

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3:27 pm EDT

US Bank teller

Recently visited butler hill schnucks I store branch. Was talked to like I was stupid teller had an attitude and also decided to point to the door and was told “you can go now”. WORST customer service I’ve had in my life. When I asked for his name because he wasn’t wearing a name tag he screamed it at me. Was just trying to withdrawal $10 out of my account and was asked for my drivers license. You don’t need one for that amount because that’s profiling. But i gave it to him anyways. Finally found his name Jordan hurt. If that’s how us bank let’s their employees talk to their customers I’ll definitely be closing all of my accounts. Extremely offended

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2:21 pm EDT
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US Bank online banking technical issue leading to vendor punitive fee

September 19, 2017

I began my new customer experience on August 17th this year.

After more than 30 years, I am leaving my former bank

Several days after opening my checking and savings accounts I began to set up my online bill payments. US Bank’s interface is quite easy to understand and navigate. It’s a colorful interactive design which appeals to me.

That’s where the rapture of online banking with US Bank ends.

Immediately upon setting up each “Biller”, I had to cancel the transaction due to technical problems such as crossing Biller names with my chosen Nicknames. What’s the point of naming a Biller when it subsequently aligns with a different Nickname.

Six such transactions were cancelled that day.

Here’s where the frustration begins. My mortgage could not be stopped as it immediately became “In Process”. I verified this with tech support. I was instructed to Stop Payment which I did.

Then my Internet Service Provider Biller name appeared crossed with my Home Owner’s Insurance Biller’s nickname. I tried a couple times to redo this transaction only to be forced to cancel each.

Days later, I authorized the release of my mortgage Stop Payment Order. The payment was successfully stopped.

Unfortunately, I was not so lucky with my Internet Service Provider (ISP). Numerous calls to tech support, billing and in person visits landed me a $25 check reversal fee by my ISP.

Spectrum Communications (ISP) informed me that they submit payments 3 times before returning a customer’s check prior to assessing a $25 check reversal fee.

Explanation: I mentioned above, I cancelled my ISP payment a couple times. I received a Stop Pay Confirmation on September 7th. No US Bank support person via telephone or in person told me this would stop every form of payment! Subsequently, my check #8148 (1st check used with US Bank) was stopped; hence, the $25 check reversal fee.

Had I been informed that even a check would be stopped, I would have taken the precaution to prevent this from happening. According to Ashley Torrico, teller at my branch (Morena Branch, San Diego, CA ), my check would clear and funds would be withdrawn by my ISP, no problem if I just wait a few more days as of 9/9/17 @ 11:55 am (in branch).

I spoke to a national rep (Julius ID#: JONWOKO) via telephone call on Saturday, 9/16/17 @ 2:36 pm (PST). After much discussion, he told me to go to my branch on Monday and have my account credited $25. He assured me he took notes.

Yesterday, Monday, 9/18, I followed his instruction and met with the individual who opened our accounts, Mr. Kenneth Waines. No such offer to credit my account for $25 was in his notes.

Mr. Waines and I went a few rounds of logical reasoning about the ordeal I went through (mostly due to the sheer number of telephone calls I placed and frustration that not one individual realized the emotional anguish I was put through trying to do business with US Bank as a new customer).
Only one rep, Anju (spelling?) was frank with me that many customers had suffered a server issue which caused bill payment set-up problems.

I decided to end my meeting with Mr. Waines since it became apparent he wasn’t about to make an executive decision to reimburse me.

I went through quite a bit of trouble to change banks, set-up online payments and link my checking account to other bank accounts for funds transfer. What’s more, US Bank was chosen in part due to its proximity to my home and other locations I frequent. Therefore, I do not intend to close my accounts due to a one-time online meltdown of functionality.

Last night I re-visited the site [redacted] which I use as part of my Due Diligence effort prior to deciding on taking on new vendors. Hundreds of people have left a trail of personal misery dealing with US Bank. It all seems to boil down to people. Doesn’t it always?

My overall financial analysis of US Bank (Bauer Financial Reports among others) provided the security I require before making the move from my regional bank.

US Bank’s rating is hardly enough to hang its reputation on; its people are its strength. The handling of my issue with setting up my online bill payments was a show of weakness within your communication system.

I intend to eat my $25 check reversal fee since my local banker decided my business was not worthy of a $25 credit because as he put it, US Bank didn’t cause the fee, my ISP did. I should deal with them. As if I hadn’t already done that. To top it off, he said I should have been charged $35 for stop payment for each of my 6 online cancellations. I told him each was an online cancellation, not a traditional stop payment of a check. I stopped the online payment only to learn all attempts to pay Spectrum (aka Time Warner West) would be blocked; hence, the $25 fee.

Going forward, any US Bank surveys, and/or any requests within my circle of influence to recommend US Bank will be met with this letter to US Bank. The option to share my initial US Bank experience with [redacted] or other social media sources (in addition to Complaintboard.com) will remain open. I need more time to discover how future issues, if any, are handled before joining the roster of aggrieved customers whose mistreatment by US Bank officials caused them enough pain for them to feel the need to air their misfortune to the World.

Joseph Bell
[protected]@twc.com
[protected] (CA only)

PS: I found this Complaint Registration Form under a "US Bank Customer Care" page apparently hosted by Complaintsboard.com.

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2:01 pm EDT
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US Bank debit card

I've had us bank for years, but resently ive requested for a debit card for my husband who had a stroke and he does not speak so we went in person requested debit card and we also corrected are address and they gave us a tenporary debit card, my husband tryed using it but was decline t, i called customer service they requested other debit card and corrected address again, I've have been calling many times customer service, I've gone into the bank and requested card and change of address but the problem doesn't is still ther . This last time i went in Brighton Colorado branch spoke with julio manager told him what was going on .Julio manager told me my husband had to go in person or call to request it him self .I told julio manager that my husband had already been in person requesting for it .we had gone already to the branch in green vally ranch and first in Brighton branch .I called lots of times customer service. finally customer service told me to go into branch and ask them to request for the card to be sent to brighton branch and they would call us to pick it up at branch but julio manager didn't want to, until i got upset and finally he said they would requested the debit card and call us .I even told him that i had so many years with us bank and i never had this problem that i might just go to a other bank cause i really need a debit card for my husband and julio manager said, that would be fine if i would change bank.This checking account is on my name and husband, i opened it just specially for his disability check and i can't get him a debit card . I'm so upset with the service I've gotten and its for something so small a like a debit card. sincerely maria lourdes loya

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5:40 pm EDT

US Bank visa merchant dispute

I set up the visa account. My husband works for Kroger. We've both been on the account for several years. Did I mention that I am on the account? So we have a merchant dispute and when we log online, we, unlike most credit accounts, such as Discover or any place else, cannot log in and see our dispute history or status. I wait on hold nearly an hour so I am aggitated when I finally get somebody (after being transfered and holding another time too). Austin drills me with questions then explains he cannot divulge the status of the dispute because I am not the primary card holder. Tripe! I hate these people, I am the one that filed the bloody dispute for Gods sake. I hate these people. I really do.

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

How to file a complaint about US Bank?

Here is a guide on how to file a complaint with US Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with US Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with US Bank.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with US Bank on ComplaintsBoard.com.

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Phone numbers

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