US Bank reviews and complaints 1
View all 859 complaintsUS Bank - credit card and customer service
So, I have a credit card from US Bank, and I log in to make a minimum payment and see that my credit card balance is paid in full and my savings account balance is in negative. Still, trusting US bank customer service will help in correcting this system error that I had no clue of, customer service representatives were rude sarcastic and too cocky. I was shocked to be treated in such a way. I insisted to speak with their manager but wasn't transferred after 30 min of holding some guy named "Kent" came on line, I took his employee ID:[protected] .. he said he is the manager there. I explained him everything he was in hurry to get rid of my call and said he will take the necessary actions and will post on my account that this web error and wasn't from my side to get overdraft charges refunded. Now after spending so much time on the call I go to my bank and the manager at the savings bank says that there are no remarks about anything on the account. This process was repeated twice and all I have got is being pushed from one department to another. Don't trust US bank at all.. they do not care about you.. all they mean is money ... they have no respect for their customers..
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am confuSed how a credit card payment made your savings account negative. No wonder they wanted to get rid of your call. You are insane.Also, you dont get overdraft fees on a savings, therefore, there was nothing to reverse.